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CERTIFICATE
This is to certify that this project is the original work of ANKIT MEHTA of BBA III Semester A Section (Morning) who has completed this project under my guidance. This project has not been submitted as a part of any other degree or course to any other university.
ACKNOWLEDGEMENT
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Doing my Minor Project has been a great learning experience for me, as it provided me with an opportunity to study and understand various issues and concepts related to the brand MCDONALDS. But this would not have been possible without the help, co-operation and guidance of my guide Prof. P.K. Mukherjee . I am indeed grateful to my guide for providing me necessary guidance and facility required for completion of the project and for being an effective source of inspiration.
ANKIT MEHTA
TABLE OF CONTENTS
6 7-9 10-17
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MCDONALDS AS SMALL SCALE CORPORATION IN BEGGINING AT INTERNATIONAL LEVEL PRODUCTIVITY AND QUALITY MARETING STYLE:ADVERTISMNT HUMAN FORCE FINANCIAL ARENA IMPORTS &EXPORTS CORPORATE SOCIAL RESPONSIBILITY MCDONALDS IN INDIA MCDONALDS AND ITS COMPETITORS o BURGR KING o SUBWAY METHODOLOGY CONCLUSION GALLERY
74 75 76-79
INTRODUCTION
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Although the realm of accounting and finance has often been viewed as dull bean counting, in todays modern and competitive business environment, the finance department should be at the heart of any company, encompassing a variety of functions that go beyond its traditional financial reporting role. While it is still a priority for accountants to ensure a companys financial statutory accounts meet legal requirements, dynamic companies such as McDonalds have shifted the focus of their accounting and finance function to additionally include the evaluation of past performance and appraisal of future opportunities, helping to ensure the company maximises its strategic capabilities. McDonalds Restaurants UK Limited, a wholly owned subsidiary of the U.S. parent company, opened its first UK restaurant in Woolwich in 1974. There are now 1,200 restaurants operating in the UK which, despite representing only 4% of the total number of McDonalds restaurants worldwide, contribute 7% of global profits, making the UK a very important financial market for McDonalds shareholders. McDonalds understands the value of an integrated accounting and finance function, extending from the restaurant floor up to the board of directors. Each individual McDonalds restaurant is structured as an independent business, with restaurant management responsible for its financial performance, supported by the centralised Accounting & Finance department.
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COMPANY PROFILE
McDonald's is the leading global foodservice retailer with more than 33,000 local restaurants serving more than 64 million people in 119 countries each day. More than 80% of McDonald's restaurants worldwide are owned and operated by independent local men and women.
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McDonalds is a leader in convenient foods and beverages, with revenues of about $23 billion and over 1.6 million employees serving the customers world wide. The company consists of the snack business of Beverages and Foods. PepsiCo brands are available in nearly 115 countries having more than 24,500 restaurants in the world providing 24 hour service , having about 1 billon customers to be served all over the world.
McDonaldss success is the result of superior products, high standards of performance, distinctive competitive strategies and the high integrity of our people. McDonalds is continuing to expand and introduce new alternative beverages in the market. Approximately 85% of McDonalds restaurant businesses world-wide are owned and operated by franchisees .All franchisees are independent, full-time operators. McDonalds was named Entrepreneurs Number-one franchise for 1997 Our mission is to be the world's premier consumer Products Company focused on convenient foods and beverages. We seek to produce healthy financial rewards to investors as we provide opportunities for growth and enrichment to our employees, our business partners and the communities in which we operate. And in everything we do, we strive for honesty, fairness and integrity you could now join our team. Greater variety and quality choices surprise and delight customers with the food and beverage they desire. McDonalds corp. is currently one of the most successful consumer products company in the world with annual revenues exceeding $23 million and has more than 1.6 million employees.
McDonalds products are recognized and are most respected all around the globe. Currently, its divisions operate in all over the world in beverages, snack foods, and restaurants. The corporations increasing success has been based on high standards of performance, marketing strategies, competitiveness, determination, commitment, and the personal and professional integrity of their people, products and business practices.
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McDonalds believes their success depends upon the quality and value of their products by providing a safe, whole some, economically efficient and a healthy environment for their customers; and by providing a fair return to their investors while maintaining the highest standards of integrity.
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HISTORY OF McDonalds.
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Ray Kroc mortgaged his home and invested his entire life savings to become the exclusive distributor of a five-spindled milk shake maker called the Multimixer. Hearing about the McDonald's hamburger stand in California running eight Multimixers at a time, he packed up his car and headed West. It was 1954. He was 52 years old.
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"If you've got time to lean, you've got time to clean," Ray Kroc preached to his troops. Heeding his own words, here the Chairman of the Board cleans the parking lot of the first McDonald's franchise in Des Plaines, Illinois.
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In 1965 McDonald's went public with the company's first offering on the stock exchange. A hundred shares of stock costing $2,250 dollars that day would have multiplied into 74,360 shares today, worth approximately $3.3 million on December 31, 2006. In 1985 McDonald's was added to the 30company Dow Jones Industrial Average.
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Fortune magazine names McDonalds hamburgers among the 100 products America makes best.
50TH ANNIVERSARY
McDonalds celebrates its golden jubilee.
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1.6million
Restaurant employees System wide dedicated to serving our customers
540million
Snack Wraps were sold in 2007
24,500
Restaurants around the world offer extended or 24-hour service
1billion
More customers were served in 2007 than in 2006
115
Countries participated in one of McDonalds most successful promotions ever Our tie-in with DreamWorks Shriek the Third
McDonalds is one of the leading restaurant chains in the world, touching the lives of people everyday. The long journey of the burger brand started in
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1940, when two brothers, Dick and Mac McDonald opened the first McDonalds restaurant in San Bernardino, California. Initially, they owned a hotdog stand, but after establishing the restaurant they served around 25 items, which were mostly barbequed. It became a popular and profitable teen hangout. In 1948, the brothers closed and reopened the restaurant to sell only hamburgers, milkshakes and French fries.
As per the information of the McDonalds history, the major revenue came from hamburgers, which were sold at a nominal price of 15 cents. The restaurant gradually became famous and the McDonald brothers begin franchising their restaurant in the year 1953. The first franchise was taken by Neil Fox and under it; the second Mc Donalds restaurant was opened in Fresno, California. It was the first to introduce the Golden Arch design. The third and fourth restaurants were opened in Saginaw, Michigan and Downey, California, respectively.
The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Their introduction of the "Speedee Service System" in 1948 established the principles of the modern fast-food restaurant. The original mascot of McDonald's was a man with a chef's hat on top of a hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with Ronald McDonald in 1963.
The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc, in Des Plaines, Illinois on April 15, 1955 , the ninth McDonald's restaurant overall. Kroc later purchased the McDonald brothers'
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equity in the company and led its worldwide expansion and the company became listed on the public stock markets in 1965. Kroc was also noted for aggressive business practices, compelling the McDonald's brothers to leave the fast food industry. The McDonald's brothers and Kroc feuded over control of the business, as documented in both Kroc's autobiography and in the McDonald brothers autobiography. The site of the McDonald brothers' original restaurant is now a monument.
With the expansion of McDonald's into many international markets, the company has become a symbol of globalization and the spread of the American way of life. Its prominence has also made it a frequent topic of public debates about obesity, corporate ethics and consumer responsibility.
ANALIYSIS ON MCDONALDS
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McDonald's International through its wholly owned subsidiary McDonald's India entered into two JVs, one with Connaught Plaza Restaurants Pvt. Ltd. in the Northern & Eastern region and another with Hard Castle Restaurants Pvt. Ltd. in the Western & Southern region. McDonald's restaurants are found in 119 countries and territories around the world and serve nearly 47 million customers each day. McDonald's operates over 31,000 restaurants worldwide, employing more than 1.5 million people. The company also operates other restaurant brands, such as Piles Caf, and has a minority stake in Prt a Manger. The company owned a majority stake in Chipotle Mexican Grill until completing its divestment in October 2006. Until December 2003, it also owned Donators Pizza. On August 27, 2007, McDonald's sold Boston Market to Sun Capital Partners
Most standalone McDonald's restaurants offer both counter service and drive-through service, with indoor and sometimes outdoor seating. Drive-Thru, Auto-Mac, Pay and Drive, or McDrive as it is known in many countries, often has separate stations for placing, paying for, and picking up orders, though the latter two steps are frequently combined; it was first introduced in Arizona in 1975, following the lead of other fast-food chains. In some countries "McDrive" locations near highways offer no counter service or seating. In contrast, locations in high-density city neighborhoods often omit drive-through service. There are also a few locations, located mostly in downtown districts that offer Walk-Thru service in place of Drive-Thru. Especially themed restaurants also exist, such as the "Solid Gold McDonald's," a 1950s rock-and-roll themed restaurant. In Victoria, British Columbia, there is also a McDonald's with a 24 carat (100%) gold chandelier and similar light fixtures.
Each McDonald's restaurant is operated by a franchisee, an affiliate, or the corporation itself. The corporations' revenues come from the rent,
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royalties and fees paid by the franchisees, as well as sales in companyoperated restaurants..
Individual franchise arrangements generally include a lease and a license and provide for payment of initial fees, as well as continuing rent and royalties to the Company based upon a percent of sales with minimum rent payments that parallel the Companys underlying leases and escalations (on properties that are leased). McDonalds franchisees are granted the right to operate a restaurant using the McDonalds System and, in most cases, the use of a restaurant facility, generally for a period of 20 years. Franchisees pay related occupancy costs including property taxes, insurance and maintenance. In addition, in certain markets outside the U.S., franchisees pay a refundable, non interest-bearing security deposit. Foreign affiliates and developmental licensees pay a royalty to the Company based upon a percent of sales, as well as initial fees. The results of operations of restaurant businesses purchased and sold in transactions with franchisees, affiliates and others were not material to the consolidated financial statements for periods prior to purchase and sale.
Key points:
Restaurants are found in more than 119 countries. Serve nearly 50 million customers each day. Solid Gold McDonald's," a 1950s rock-and-roll themed restaurant" Each McDonald's restaurant is operated by a franchisee, an affiliate, or the corporation itself. The results of operations of restaurant businesses purchased and sold in transactions with franchisees, affiliates and others were not material to the consolidated financial statements for periods prior to purchase and sale.
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McDonald's has become emblematic of globalization, sometimes referred to as the "McDonaldization" of society. The Economist newspaper uses the "Big Mac Index": the comparison of a Big Mac's cost in various world currencies can be used to informally judge these currencies purchasing. Norway has the most expensive Big Mac in the world as of July 2011, while the country with the least expensive Big Mac is India (albeit for a Maharaja Macthe next cheapest Big Mac is Hong Kong).[62] Thomas Friedman once said that no country with a McDonald's had gone to war with another. However, the "Golden Arches Theory of Conflict Prevention" is not strictly true. Exceptions are the 1989 United States invasion of Panama, NATO's bombing of Serbia in 1999, the 2006 Lebanon War, and the 2008 South Ossetia war. Some observers have suggested that the company should be given credit for increasing the standard of service in markets that it enters. A group of anthropologists in a study entitled Golden Arches East looked at the impact McDonald's had on East Asia, and Hong Kong in particular. When it opened in Hong Kong in 1975, McDonald's was the first restaurant to consistently offer clean restrooms, driving customers to demand the same of other restaurants and institutions. McDonald's have recently taken to partnering up with Sinopec, the second largest oil company in the People's Republic of China, as it begins to take advantage of the country's growing use of personal vehicles by opening numerous drive-thru restaurants. McDonalds has opened a McDonald's restaurant and McCaf on the underground premises of the French arts museum, the Louvre. McDonald's has started to offer free wireless Internet access in many countries McDonald's is the largest chain of fast food restaurants in the world. It has more than 33,000 outlets worldwide. The list of countries follows the company's own calculation, and contains several non-sovereign territories.
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EXAMPLARY: country date First outlet location Number of currently operating outlets 13,381 1,400 3,598 225 1,361 Yangon, 780 New South Wales Woolwich, London 2,600 Shenzhen Delhi 850 192
Japan July 20, 1971 Netherlands August 21, 1971 Germany November 22, 1971 Australia May 30, 1971 England, UK China India October 1, 1974 October 8, 1990 October 13, 1996[
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The site of the first McDonald's to be franchised by Ray Kroc is now a museum in Des Plaines, Illinois. The building is a reproduction of the original, which was the ninth McDonald's restaurant.
To accommodate the current trend for high quality coffee and the popularity of coffee shops in general, McDonald's introduced McCafs. The McCaf concept is a caf-style accompaniment to McDonald's restaurants. McCaf is a concept of McDonald's Australia, starting with Melbourne in 1993. Today, most McDonald's in Australia have McCafs located within the existing McDonald's restaurant. In Tasmania there are McCafs in every store, with the rest of the states quickly following suit. After upgrading to the new McCaf look and feel, some Australian stores have noticed up to a 60% increase in sales. As of the end of 2003 there were over 600 McCafs worldwide.
Some locations are connected to gas stations/convenience stores, while others called McDonald's Express have limited seating and/or menu or may be located in a shopping mall. Other McDonald's are located in Wal-Mart stores. McStop is a location targeted at truckers and travelers which may have services found at truck stops. McDonald's announced on May 22, 2008 that, in the U.S. and Canada, it will be introducing cooking oil for its French fries that contain no trans fats. The company will use canola-based oil with corn and soy oils by year's end for its baked items, pies and cookies.
In a bid to tap into growing consumer interest in the provenance of food, the fast-food chain recently switched its supplier of both coffee beans and milk. UK chief executive Steve Easterbrook said: "British consumers are increasingly interested in the quality, sourcing and ethics of the food and drink they buy". McDonald's coffee is now brewed from beans taken from stocks that have been certified by the Rainforest Alliance, a conservation group. Similarly, milk supplies used for its hot drinks and milkshakes have been switched to organic sources which could account for 5% of the UK's organic milk output. The company has also expanded the McDonald's menu in recent decades to include alternative meal options, such as salads and
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snack wraps, in order to capitalize on growing consumer interest in health and wellness. McDonald's predominantly sells hamburgers, various types of chicken sandwiches and products, French fries, soft drinks, breakfast items, and desserts. In most markets, McDonald's offers salads and vegetarian items, wraps and other localized fare. This local deviation from the standard menu is a characteristic for which the chain is particularly known, and one which is employed either to continue by regional food taboos (such as the religious prohibition of beef consumption in India) or to make available foods with which the regional market is more familiar (such as the sale of Mc Rice in Indonesia). There have been continuous efforts to enhance variety in the menu by developing more such products. McDonald's has also re-engineered its operations repeatedly in its 11 years in India to address the special requirements of a vegetarian menu. Vegetable products are 100% vegetarian; they are prepared separately, using dedicated equipment and utensils. Only pure vegetarian oil is used as a cooking medium. Cheese and sauces are completely vegetarian and egg less. Separation of vegetarian and non-vegetarian food products is maintained throughout the various stages of procurement, cooking and serving.
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Whether its a quick breakfast, lunch on the go or dinner with the kids, customers come to McDonalds for quality food at a great value. Its goal is to continuously improve their classic offerings and increase the number and variety of new options that deliver the great taste and balance their customers seek. In addition to an evolving array of menu items, they also offer many ways for customers to learn about the nutrition information of their food. They pay particular attention to their offerings for children and how they communicate about them to both children and their parents. With guidance from their Global Advisory Council (GAC), they Continue to evolve their overall approach, while supporting their individual markets in meeting the specific needs and requirements of their local cultures and governments. Since 2004, the GAC has provided McDonalds guidance on key areas such as global nutrition labeling, McDonalds what I eat, what I do childrens well-being platform, the development of internal metrics to gauge their progress, and approaches for motivating children to eat more fruits & vegetables.
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AT FARM STAGE
Potatoes are planted, grown and harvested in farms around the world in keeping with a set of good agricultural practices (GAP) developed by McDonalds employees, suppliers and outside consultants
AT PRODUCION STAGE
Potatoes arrive and are washed, peeled, washed again and inspected for blemishes. Potatoes are then cut into shoestring-style strips that are inspected, and then blanched in hot water to preserve texture. After drying, the potato strips are partially fried, then frozen and packaged for transport to McDonalds Distribution Centers.
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AT RESTAURANTS
Fries are delivered to restaurants and stored in the freezer until use. Fries are then cooked, salted and served crisp, hot and fresh to customers.
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McDonald's has for decades maintained an extensive advertising campaign. In addition to the usual media (television, radio, and newspaper), the company makes significant use of billboards(outdoors, on which large advertisements or notices are posted.) and signage, sponsors sporting events from ranging from Little League to the Olympic Games, and makes coolers of orange drink with their logo available for local events of all kinds. Nonetheless, television has always played a central role in the company's advertising strategy.
Over the years, McDonald's has developed TV advertising campaigns that have become, like McDonald's, a part of our lives and culture. McDonald's commercials have focused not only on product, but rather on the overall McDonald's experience, portraying warmth and a real slice of every day life. This "image" or "reputation" advertising has become a trademark of the company and created many memorable television moments and themes.
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McDonald's has for decades maintained an extensive advertising campaign. sponsors sporting events from ranging from Little League to the Olympic Games. , television has always played a central role in the company's advertising strategy. McDonald's commercials have focused not only on product, but rather on the overall McDonald's experience, portraying warmth and a real slice of everyday life.
FEW MEMORABLE ARE: -McDonald's is Your Kind of Place (1967) - You Deserve a Break Today (1971) - We Do it All for You (1975) Twoallbeefpattiesspecialsaucelettucecheesepicklesonionsonasesamesee dbun (1975) -
-Renewed: You Deserve a Break Today (1980 & 1981) - Nobody Makes Your Day Like McDonald's Can (1981)
- McDonald's and You (1983) - Its a Good Time for the Great Taste of McDonald's (1984)
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-Good
(1988)
-Food, Folks and Fun (1990)
- McDonald's Today (1991) -What You Want is What You Get (1992)
-Have you Had your Break Today? (1995) -My McDonald's (1997)
- Did Somebody Say McDonald's (1997) - We Love to See You Smile(2000) -There's a little McDonald's in Everyone (2001) - Canada Only
- Im lovin' it (2003)
McDonaldland
McDonaldland was a fantasy world used in the marketing for McDonald's restaurants. It was based on the "total concept and feel" of Sid and Marty Krofft's H.R. Pufnstuf television program. [1] McDonaldland was inhabited by Ronald McDonald and other characters. In addition to being used in advertising, the characters were used as the basis
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for equipment in the playgrounds attached to some McDonald's. McDonaldland and the supporting characters have been abandoned in their marketing, but Ronald McDonald is still seen in commercials and in Happy Meal toys.
Ronald McDonald
Ronald McDonald is a clown character used as the primary mascot of the McDonald's fast-food restaurant chain. In television commercials, the clown inhabits a fantasy world called McDonaldland, and has adventures
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with his friends Mayor McCheese, the Ham burglar, Grimace, Birdie the Early Bird, and The Fry Kids. In recent years, McDonaldland has been largely phased out, and Ronald is instead shown interacting with normal kids in their everyday lives
In May 2010, McDonalds launched a Global Happy Meal promotion featuring the characters from DreamWorks Shrek Forever After. The
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promotion ran in the majority of our major markets and was translated into nine languages. Advertising and packaging featured fruit, vegetable and dairy items such as carrots, apple slices or milk. There were also interactive games such as a pop-out Puss in Boots who makes drinking milk more fun.
Talking with kids about food and nutrition is a responsibility that McDonald's takes seriously. We have our own global Children's Marketing Guidelines that include the following commitments:
Communicating balanced food choices that fit within a child's nutritional needs Using licensed characters and properties to encourage activity and balanced food choices for children to make food, such as fruit and vegetables, fun to eat
Promoting positive messages that support their well-being - mind, body and spirit Providing nutrition information on our food to help parents and families make informed choices
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Engaging the support of experts and informed third parties to help guide our efforts for children and families worldwide
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Investing in Future
Savings, investment and financial management programs Profit Sharing and Savings Plan (includes our 401(k) feature) MCDirect Shares Mc$ave Credit union Financial planning services
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All in all, our benefits programs provide our McDonald's Corporation employees with a valuable and compelling package. We believe you'll find there's a lot to gain from being part of the McDonald's team. The information contained on this site is highlights of McDonald's Corporation benefits and policies for U.S. staff employees only. The official Plan documents govern in case of any discrepancy between the Plan and the descriptions on this site.
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Education
McDonalds Intercultural Learning Practice is uniquely designed to promote diversity and create a more inclusive environment. Some workshops McDonalds offers its employees are as follows: Intercultural Learning Lab Asian Career Development Black Career Development Hispanic Career Development Lesbian Gay Career Development Womens Career Development
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The entire McDonalds System is thriving. Our world-class franchisees continue to invest in their restaurants and their people in order to elevate the entire customer experience, resulting in significant increases in cash flow. Our suppliers perform what I like to call the McDonalds Daily Miracle providing 32,000 restaurants an assured supply of safe, high-quality products at competitive prices, with ever improving efficiency. Lastly, our highly experienced company employees worked smarter to propel our business forward. With the powerful alignment of our System and the Plan to Win as the foundation, we will continue our winning formula: building on the basics as we further modernize and differentiate the brand.
The Company increased the quarterly cash dividend per share 11% to $0.61 for the fourth quarterbringing our current annual dividend rate to $2.44 per share. One-year ROIIC was 37.3% and three-year ROIIC was 38.3% for the period ended December 31, 2010. The Company returned $5.1 billion to shareholders through share repurchases and dividends paid.
3-YEAR SUMMARY
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Dollars in millions, except per share data Company-operated sales Franchised revenues Total revenues Operating income Income from continuing operations Net income Cash provided by operations Cash used for investing activities Capital expenditures Cash used for (provided by)fin.activity Treasury stock repurchased(11) Common stock cash dividends Financial position at year end: Total assets Total debt Total shareholders' equity Shares outstanding in millions Per common share: Income from continuing operationsdiluted Net income-diluted Dividends declared Market price at year end Company-operated restaurants Franchised restaurants
2010 $16,23 3 $ 7,842 $24,07 5 $ 7,473 $ 4,946 $ 4,946 $ 6,342 $ 2,056 $ 2,136 $ 3,729 $ 2,648 $ 2,408
2009 $15,45 9
2008 16,56 1 6,96 $ 7,286 1 $22,74 23,52 5 2 $ 6,44 6,841 3 $ 4,31 4,551 3 4,31 $ 4,551 3 $ 5,91 5,751 7 $ 1,62 1,655 5 $ 2,13 1,952 6 $ 4,11 4,421 5 $ 3,98 2,854 1 $ 1,82 2,235 3 28,46 $30,225 2 10,21 $10,578 8 13,38 $14,034 3 1,07 1,11 7 5 3.7
$ 4.11 6 3.7 $ 4.11 6 1.6 $ 2.05 3 62.1 $ 62.44 9 6,26 6,50 2 2 26,21 25,46 6 5 50 | P a g e
Franchised sales
(12)
$61,14 7
$56,92 8
54,13 2
In millions, except per share data REVENUES Sales by Companyoperated restaurants Revenues from franchised restaurants Total revenue s OPERATING COSTS AND EXPENSES Company-operated restaurant expenses Food & paper Payroll & employee benefits
2009
24,074.6
5,300.1
5,178.0
5,586.1
4,121.4
3,965.6
Occupancy & other operating expenses Franchised restaurantsoccupancy expenses 1,377.8 1,301.7 1,230.3 Selling, general & administrative expenses 2,333.3 2,234.2 2,355.5 Impairment and other charges (credits), net 29.1 (61.1) 6.0 Other operating (income) expense, net (198.2) (222.3) (165.2) total 16,601.5 15,903. 17,079. operating 7 5 cost and
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expenses Operating income 7,473.1 6,841.0 6,442.9 Interest expense-net of capitalized interest of $12.0, $11.7 and $12.3 Nonoperating (income) expense, net 21.9 (24.3) (77.6) Gain on sale of investment (94.9) (160.1) Income before provision for income taxes 7,000.3 6,487.0 6,158.0 Provision for income taxes 2,054.0 1,936.0 1,844.8 $ $ Net income $ 4,946.3 4,551.0 4,313.2 Earnings per common $ $ share-basic: $ 4.64 4.17 3.83 Earnings per common $ $ share-diluted: $ 4.58 4.11 3.76 Dividends declared per $ $ common share $ 2.26 2.05 1.63 Weighted-average shares outstanding-basic 1,066.0 1,092.2 1,126.6 Weighted-average shares outstanding-diluted
450.9
473.2
522.6
1,080. 3
1,107. 4
1,146. 0
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Cash and equivalents Accounts and notes receivable Inventories, at cost, not in excess of market Prepaid expenses and other current assets Total current assets Other assets Investments in and advances to affiliates Goodwill Miscellaneous Total other assets Property and equipment Property and equipment, at cost Accumulated depreciation and amortization Net property and equipment Total assets LIABILITIES AND SHAREHOLDERS' EQUITY Current liabilities
$ $ 2,387.0 1,796.0 1,179. 1,060. 1 4 109.9 106.2 692.5 453.7 4,368.5 3,416.3 1,335.3 2,586.1 1,624.7 5,546.1 1,212.7 2,425.2 1,639.2 5,277.1
Accounts payable Income taxes Other taxes Accrued interest Accrued payroll and other liabilities Current maturities of long-term debt Total current liabilities Long-term debt Other long-term liabilities Deferred income taxes Shareholders' equity Preferred stock, no par value; authorized - 165.0 million shares; issued - none Common stock, $.01 par value; authorized - 3.5 billion shares; issued - 1,660.6 million shares 16.6 Additional paid-in capital 5,196.4 Retained earnings 33,811.7 Accumulated other comprehensive income 752.9 Common stock in treasury, at cost; 607.0 and 583.9 million (25,143.4 shares ) Total shareholders' equity 14,634.2 Total liabilities and shareholders' equity 31,975.2
$ 943.9 111.3 275.6 200.7 1,384.9 8.3 2,924.7 11,497.0 1,586.9 1,332.4
$ 636.0 202.4 277.4 195.8 1,659.0 18.1 2,988.7 10,560.3 1,363.1 1,278.9
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MCDONALDS IMPORTEXPORT.
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The business is managed as distinct geographic segments. Significant reportable segments include the United States (U.S.), Europe, and Asia/Pacific, Middle East and Africa (APMEA). In addition, throughout this report we present Other Countries & Corporate that includes operations in Canada and Latin America, as well as Corporate activities and certain investments. The U.S., Europe and APMEA segments account for 35%, 39% and 16% of total revenues, respectively. France, Germany and the United Kingdom (U.K.), collectively, account for approximately 60% of Europes revenues; and Australia, China and Japan a 50%-owned affiliate accounted for under the equity method), collectively, account for over 50% of APMEAs revenues. These six markets along with the U.S. and Canada are referred to
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as major markets throughout this report and comprise over 70% of total revenues. The Company continues to focus its management and financial resources on the McDonalds restaurant business as we believe the opportunities for long-term growth remain significant. Accordingly, during the third quarter 2007, the Company sold its investment in Boston Market. The Company disposed of its investment in Chipotle Mexican Grill (Chipotle) via public stock offerings and a tax-free exchange for McDonalds common stock. In past years, both Boston Markets and Chipotles results of operations and transaction gains have been reflected as discontinued operations for all periods presented. In analyzing business trends, management considers a variety of performance and financial measures including comparable sales growth, System wide sales growth, restaurant margins and returns. Constant currency results exclude the effects of foreign currency translation and are calculated by translating current year results at prior year average exchange rates. Management reviews and analyzes business results in constant currencies and bases certain compensation plans on these results because we believe they better represent the underlying business trends.
Comparable sales are a key performance indicator used within the retail industry and are indicative of acceptance of the Companys initiatives as well as local economic and consumer trends. Increases or decreases in comparable sales represent the percent change in constant currency sales from the same period in the prior year for all restaurants in operation at least thirteen months, including those temporarily closed. Some of the reasons restaurants may be temporarily closed include road construction, reimaging or remodelling, rebuilding, and natural disasters. McDonalds reports on a calendar basis and therefore the comparability of the same month, quarter and year with the corresponding period of the prior year will be impacted by the mix of days.
The number of weekdays, weekend days and timing of holidays in a given timeframe can have a positive or negative impact on comparable sales. The Company refers to this impact as the calendars shift/trading day adjustment. This impact varies geographically due to consumer spending patterns and has the greatest impact on monthly comparable sales. Typically, the annual impact is minimal, with the exception of leap years.
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System wide sales include sales at all restaurants, whether operated by the Company, by franchisees or by affiliates. While sales by franchisees and affiliates are not recorded as revenues by the Company, management believes the information is important in understanding the Companys financial performance because it is the basis on which the Company calculates and records franchised and affiliated revenues and is indicative of the financial health of our franchisee base.
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MCDONALDS VALUES
Placing the customer experience at the core of all they do Customers are the reason for their existence. They demonstrate their appreciation by providing them with high quality food and superior service, in a clean, welcoming environment, at a great value. The goal is quality for each and every customer, each and every time.
Commitment to people
It consists providing opportunity, nurturing talent, developing leaders and reward achievement. They believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to continued success.
Sound ethics is good business. At McDonalds, it hold themselves and conduct business to high standards of fairness, honesty, and integrity. They are individually accountable and collectively responsible.
ENVIRONMENTAL RESPONSIBILITY
Doing more with less
Less is more when it comes to the environment less energy, fewer emissions and less waste. At McDonalds, they seek to reduce their environmental impact because it is not only good for our planet, but also good for long-term financial success. Aim is to use less and spend less through three areas of activity: sustainable packing and waste management, energy conservation and green restaurant design.
McDonalds continues to test and learn how to incorporate more green elements into their buildings. There are green components already present in their existing restaurant standards around the world, and they are working to enhance these. Several of markets, including France, Canada, Germany, Brazil, Costa Rica and the U.S., currently have plans to install and track the performance of new sustainable features to improve energy efficiency.
Waste Conscious
McDonalds uses an internal global scorecard tool called the Eco-Filter to help them to make packaging decisions while keeping the environment in mind. Over time, they have made changes aimed at reducing the amount of packaging and increasing their use of recycled materials. For example, in 2009, McDonalds France introduced a frappe cup and lid made out of 40% recycled plastic (rPET). Using recycled materials reduces the amount of virgin resin needed by 123 metric tons per year and reduces the amount of landfill waste by an equivalent amount
Serving Up Quality, Affordability and the Power to Make the Right Choices
McDonalds is committed to offering quality at an affordable price. Theyre also committed to the well-being of customers. They work together with their employees, franchisees and suppliers to serve a balanced array of quality food products and provide the information needed to make individual choices. There continues concern about obesity rates and related risks to human well-being among consumers, governments, NGOs, and health and nutrition experts. They take these issues seriously and are working to do what they can to positively influence the situation.
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Giving Customers What They Want Choice and Regional Variety at the Right Price
Many equate the Golden Arches with classics such as the Big Mac and World-famous Fries. These consumer favourites are part of McDonalds core menu, but they have continued to expand their selection of food and beverage choices to meet the diverse needs and preferences of customers in every country where they operate. McDonalds has continued to develop new menu offerings to meet the needs of diverse markets around the world. For example, McDonalds USA has introduced Fruit and Maple Oatmeal, a wholesome new addition to the breakfast menu featuring about cup of real fruit and 32 grams of whole grains. (This is two-thirds of an individuals daily requirement.) Theyve also introduced a line of new juices throughout Latin America that features 40% fewer calories and less sugar while still providing the benefits of fruit juice. In other markets, they continue to expand portable sandwich offerings with additional wrap offerings, including grilled chicken with fresh lettuce and tomatoes. Regardless of the location, menu options are always developed with the customers lifestyle and financial needs in mind.
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APPROACH
They have a modern, strategic approach to addressing these and other challenges. Business is strong and they need high-performing employees to help them continue that trend. Their operations span a range of cultural environments. Theyre diverse by design. People policies and programs are designed to meet employee needs through the following priorities:
Respect - Create a diverse and inclusive culture where everyone feels valued and respected. Commitment Enhancement - Enhancing employment value proposition to drive high levels of employee commitment. Talent Management - Attract, develop and retain the most talented people at all levels.
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MCDONALDS IN INDIA
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32 in Maharashtra Mumbai (23), Pune (8), Nasik (1) 7 in Gujarat Ahmedabad (4), Vadodara (2), Surat (1) 7 in Karnataka Bangalore(7) 4 in Andhra Pradesh Hyderabad (4) 3 in Madhya Pradesh Indore (3)
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1996
The first McDonald's restaurant opened on Oct. 13, at Basant Lok, Vasant Vihar, New Delhi. It was also the first McDonald's restaurant in the world not serving beef on its menu The first Drive - Thru restaurant at Noida (UP) The first disabled friendly store at Noida (UP)
1997
The first Mall location restaurant at Ansal Plaza (New Delhi) The first highway restaurant at Mathura (UP) The first thematic restaurant at Connaught Place (New Delhi) The first restaurant in a food court at 3C's, Lajpat Nagar (New Delhi) The first restaurant at the Delhi Metro Station at Inter State Bus Terminus The first annual fundraiser in association with ORBIS and Dr. Shroff's Charity Eye Hospital.(Delhi)
The first Dessert Kiosk - Faridabad (Haryana) Indigenous products like McAloo Tikki, McVeggie and Pizza McPuff exported to Middle East countries McDonald's Delivery Service (McDeliveryTM ) introduced in New Delhi McDelivery on Bicycles flagged off at Chandni Chowk (Delhi)another first initiative by McDonald's India 100th McDonald's Restaurant in India
2007
The first Restaurant opened in the Eastern Region at Park Street, Kolkata (West Bengal) The first Restaurant opened at Airport.(Domestic Airport, New Delhi)
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McDonald's worldwide is well known for the high degree of respect for the local customs and culture. McDonalds has developed a menu especially for India with vegetarian selections to suit Indian tastes and preferences. Keeping in line with this, McDonald's does not offer any beef or pork items in India. In the last decade it has introduced some vegetarian and non-vegetarian products with local flavours that have appealed to the Indian palate. There have been continuous efforts to enhance variety in the menu by developing more such products. McDonald's has also re-engineered its operations repeatedly in its 11 years in India to address the special requirements of a vegetarian menu. Vegetable products are 100% vegetarian, i.e. They are prepared separately, using dedicated equipment and utensils. Only pure vegetarian oil is used as a cooking medium. Cheese and sauces are completely vegetarian and egg less. Separation of vegetarian and non-vegetarian food products is maintained throughout the various stages of procurement, cooking and serving.
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Most Respected Company' for four consecutive years, 2003-2007 in the Food Services sector, by Businessworld Most Wanted Brand of the Year' Award 2003 & 2004 by Franchising Holdings India Ltd. Retailer of the Year' Award for catering services, 2004-2006 at the Images Retail Awards. The 'Most Preferred Fast Food Outlet' 2006 & 2007 by Awaaz Consumer Award, hosted by CNBC. Star Retailer - The Consumer Way, Food Services Retailer' of the Year 2006 & 2007, by Franchise India Amity Corporate Excellence Award'-in 2007 & 2008
For its unparalleled benchmarks established in the QSR sector McDonalds India has been bestowed with many prestigious awards.
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MacDonalds have a few franchises where they have playgrounds to keep kids busy with play while adults have their snacks. McDonalds also have home delivery at some places. As far as size of burger is concerned, Burger King wins with the size of its burger being almost 20% bigger than that of McDonalds. McDonalds is cheaper than Burger King, but this is to be expected with a size difference. Most of the customers who fluctuate between Burger King and McDonalds feel that the quality of meat is slightly better at Burger King. There is a difference in taste also owing to Burger King Flame broiling their meats. This gives a distinct flavour to foods in BK while at McDonalds fry meats on a grill and then throw them on a holding pan from where they are served, sometimes remaining there for more than a few minutes thus becoming dry and flavourless. Another difference that I feel is a genuine one is that McDonalds cater more to kids tastes than adults as they believe it is kids who ask parents to come to McDonalds. On the other hand, the flavour and taste at burger king suggests it is primarily to cater to adults taste buds.
The Marketing
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McDonald's single biggest accomplishment is their ability to market to children. A great percentage of their business comes from children asking begging their parents to take them to McDonald's. For years, Burger King had no answer to this. It had a sad Kid's Club with B-level promotions, while McDonald's co-marketed with children's hits such as Disney, Mattel, and Barbie.
So how did Burger King gain ground on Ronald, Grimace, and the Ham burglar?
By not competing with them at all, but by targeting a slightly older demographic. It began with the "subservient chicken" ad campaign, capturing the Adult Swim teen audience, and has continued with the "Creepy King" and his Xbox games. Another diversion in strategy for the two companies is what they are advertising to adults. McDonald's has been advertising their salads, looking to appease the mothers who bring their children into the golden-arched restaurants, while Burger King has gone the other direction, promoting the Stacker sandwich, a sandwich made of layers of meat and cheese stacking up to four burgers high. This sandwich, I can imagine, caters more to the young stoners that would play an Xbox game based on a fast-food brand. Regardless, Burger King's strategy of avoiding McDonald's strengths has paid off, and both chains and their shareholders are savouring the success.
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McDonald s vs Subway
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METHDOLOGY
This project is prepared with the help of theoretical knowledge as well as practical knowledge & a crumb of advises & suggestions from the concerned professors.
The theoretical pert taken from the various books & magazines available on this subject. And other recent happing in marketing is taken from magazines & news paper. As far as practical is concerned, all the information about the companies information available on net.
Overall this mission has been completed with the combination of al those things & it had been with the best of my facts & information.
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CONCLUSION
TODAY, MCDONALDS HAS GROWN TO 25,000 RESTAURANTS IN ABOUT 120 COUNTRIES SERVING 50 MILLION CUSTOMERS DAILY. BECOMING THE LARGEST FAST FOOD CHAIN IN ALL OVER THE WORLD
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PHOTO GALLERY
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BIBLIOGRAPHY
MAGAZINES: BUSINESS WORLD. 100 TOP BRANDS. THE VALUABLE BRANDS OF INDIA.
WEB SITES:
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B Y BE Y SE E E UM Ac D oSn a l d T
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