FAQs Do you have a website? Our website is currently under construction and will be online in a few weeks.

Whats the difference between metals? Silver/gold plated items are made from a base metal such as copper which is then coated with a very thin layer of silver or gold. Over time the top layer can wear away. Because the top layer is so thin these items do not have any silver/gold value which is why they are cheaper than sterling silver. Sterling silver is made from at least 92.5% solid silver mixed in with a metal such as copper to make up the other 7.5%. It is mixed with another metal to make it hard and more durable as solid silver is quite soft. Sterling silver lasts forever and can be polished up with silver cream. Items weighing less than 7.78g are exempt from the compulsory hallmark rule so you may not see one on smaller items. I have an idea for a piece of jewellery thats not on the website? We are always trying to come up with new ideas and designs. However, if there is something that you have in mind please contact us and we will work with you to make your design. How can I order? You can order through Facebook or email by messaging or sending us the order form. You can also print the order form and send to us in the post. You can also just email/post the necessary information if you cant download or print the order form for any reason. How long will my order take? We aim to have your order back to you within 1-2 weeks, however this can vary depending on how many orders we have and the time of year. If you want an order for a special date such as a birthday then please contact before ordering. How much is postage? All items are sent via 1st class recorded delivery which costs 3.65. We also have the choice of tracked delivery which costs 5.90. What is your returns policy? We cant accept returns on items as they are custom made and cant be resold. However, in the unlikely event your item is faulty when you receive it, please contact us within 7 days and we will repair it free of charge. If you arent completely satisfied then please contact us and we will do our absolute best to sort it. We want every customer to be 100% happy with their order. How can I pay? We accept payments online by:

Paypal Credit/debit card (via secure Paypal payments, you need an email) Bank Transfer You need to have an email address to pay by Paypal or credit/debit card. We will send you an invoice once we have received your order, which will link you to our payment website. If you want to pay by bank transfer we will contact you with our bank details or you can contact us once you have placed your order. We also accept payment by post with: Cheques Postal Orders Please note that crossed postal order have to be paid into the bank the same way as cheques. Uncrossed postal orders can be cashed instantly. Please check with the Post Office assistant as to which you want. Orders will be sent once payment has cleared. Any cheques/postal orders should be made out to Swish Tail Jewellery. What is Paypal and is it safe? Paypal is a worldwide payment system. You don't have to have an account to pay via credit/debit card and all your financial details are hidden and never seen by us. To pay we will send you an invoice by email which will link you to Paypal's secure payment site, as shown by the green bar which will appear at the top of your browser. You have an option to chose to pay with or without a Paypal account. Paypal have buyer protection and are regulated by the Uk's Financial Service Authority (FSA). We also have other ways to pay including bank transfer, cheque and postal order. Where should I send payments/ hair/ order forms? Please send all post to 14 Helleur Close, Par, Cornwall. PL24 2HX. Please include your details with anything you send so we can match everything up, especially if you pay online or email us your order. How do I collect the horse tail and how much do I need? Take hair from the top of the underneath/inner tail near the dock Cut approx. 2 pencil widths of hair. We individually count out the hairs for each project so please make sure there arent any short hairs. Make sure the hair is clean. It can either be washed on the horse or tied with an elastic band and then washed. Only shampoo should be used, no conditioners or sprays. Keep the hair together with an elastic band, dont tie or knot it. If sending more than one horses hair keep them separate. How much hair do I need for a necklace/bracelet? Ideally we need around 18 inches of hair or longer but we can make some bracelets with 12-14 inches of hair.

I only have mane hair/ a small amount of hair, can you make me bracelet? We cant use mane hair for plaited bracelet as the hair isnt strong enough. However, we are currently working on projects suitable for mane and small amounts of hair so please like our page and check back for updates. If you are not sure you are welcome to send us the amount you do have and we can check to see what we can make with it. How do I look after my bracelet once Ive received it? Horse hair is quite tough and long lasting so with a little care it should last a very long time. It is not recommended to wear the jewellery in the shower/bath/swimming as the chemicals can damage and weaken the hair and damage the hair. Sometimes a hair may snag or come loose. If this happens you can either pull the hair completely out or trim it right back to the braid, making sure not to cut any other hairs. If you wear the bracelet next to other jewellery or watches some of the hairs may snag so we dont recommend this. Silver plate should be kept away from strong sunlight and smoky atmospheres as it may affect the colouring. Sterling silver parts can be cleaned with a special polish pad or silver cream.