Port Utilization Guide for Cisco Unified Contact Center Express, Release 8.

5(1)
For Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 8.5(1)

Americas Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Contents

Contents
This document contains the following topics:

Overview, page 2 Intended Audience, page 2 Related Documentation, page 2 Port Utilization Table Column Definition, page 3 Cisco Unified CCX Port Utilization, page 4 Cisco Unified IP IVR Port Utilization, page 13 Cisco Agent/Supervisor Desktop Port Utilization, page 17 Obtain Additional Support and Documentation, page 20 Documentation Feedback, page 20

Overview
This document provides a list of the TCP and UDP ports used by the Cisco Unified Contact Center Express 8.5(1) application, including Cisco Unified IP IVR and Cisco Unified CCX platform. Port listings are presented in a tabular format.

Intended Audience
This guide is intended for Cisco Unified Communications network administrators.

Related Documentation

For Cisco Unified ICME/CCE port utilization information, see the Port Utilization Guide for Cisco Unified ICM/IPCC here: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_install ation_and_configuration_guides_list.html

Port Utilization Guide for Cisco Unified Contact Center Express, Release 8.5(1)

Port Utilization Table Column Definition

For Cisco Unified CCX design information, see the Solution Reference Network Design for Cisco Unified Contact Center Express and Cisco Unified IP IVR here: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_imple mentation_design_guides_list.html For a complete list of terms used in Cisco Unified CCX and Cisco Unified IP IVR, see the following URL: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_technical_ reference_list.html

Port Utilization Table Column Definition

The columns in the below tables describe the following:

Destination Port / Listener: A numeric identifier that the Internet transport protocol uses to distinguish among multiple, simultaneous connections to a single destination host. Application: This is the process that is expected to provide the service using a port. Protocol: It is a higher application level transport mechanism that defines the semantics of the messages being transported over a network. If you see TCP as the protocol, it means that the protocol is proprietary. Network Protocol: It is a lower level transport mechanism that is unaware of what is being transported over a network. TCP and UDP are the two transport protocols used here. Remote Device: The name of the devices that connect to the listed port. Source Port: The port using which a remote device connects to the listed port. Purpose: The service for which a particular port is used by the server. Traffic Direction: Direction of TCP/UDP packets between Unified CCX server and remote device.

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Cisco Unified CCX Port Utilization

Here is a list of ports that are used in Cisco Unified CCX 8.5(1) (see Table 1).
Table 1
Destination Port / Listener 7

Cisco Unified CCX Port Utilization

Application / Process System Service Network Protocol Remote Device TCP Editor Source Port Purpose - Echo for Editor - ICM Controller Traffic Direction Bi-directional

Protocol

22 80

System Service Tomcat RPServer HTTP

TCP TCP TCP Intra-Cluster Communication1

SFTP and SSH access Web access Used for page push to phone from the BIPPA Service

Bi-directional Bi-directional Bi-directional

123 161

System Service SNMP Agent SNMP

UDP UDP

Network time sync Bi-directional Provide services for SNMP-based management applications Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop Workflow Administrator, Cisco Agent Desktop Browser Edition, Cisco Agent Desktop IP Phone Agent Intra-Cluster communication Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Object Port) In-bound

443

Tomcat

TCP

Bi-directional

1090

AON Management Console (AMC) Service

RMI

TCP

Bi-directional

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Table 1
Destination Port / Listener 1099

Cisco Unified CCX Port Utilization (Continued)

Application / Process AON Management Console (AMC) Service Network Protocol Remote Device TCP Intra-Cluster communication Source Port Purpose Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Registry Port) This is the port where the IDS engine listens for DB clients - This is an alternate port to bring up a second instance of IDS during upgrade. - Localhost traffic only Traffic Direction Bi-directional

Protocol RMI

1500

DBMON

TCP

Bi-directional

1501

DBMON

TCP

Bi-directional

1504

Informix Dynamic Server (IDS)

TCP

External process like HRC, WallBoard Client, External DB clients (like Squirrel or others for custom reporting) can connect Intra-Cluster communication

Unified CCX database port

Bi-directional

1515

DBL RPC

XML

TCP

DBL RPC, this is used during installation to set up IDS replication between nodes Bootstrap adaptor listening for configuration requests CAD/CSD components communicate with CVD

Bi-directional

1990

CVD

TCP

CVD of other node in cluster

Bi-directional

1994

Unified CCX Cluster View Daemon (CVD)

TCP

CAD Services

Bi-directional

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Table 1
Destination Port / Listener 1996

Cisco Unified CCX Port Utilization (Continued)

Application / Process CVD Network Protocol Remote Device UDP CVD of other node in cluster Intra-Cluster communication Source Port Purpose Heartbeats between CVDs in the cluster Connect to other RISDC services in the cluster to provide cluster-wide real-time info Allowed RIS client connection to retrieve real-time info Cisco Desktop Licensing and Resource Manager Service Traffic Direction Bi-directional

Protocol

2555

Real-Time Information Server (RIS) Data Collector service (RISDC) RISDC

TCP

Bi-directional

2556

TCP

Intra-Cluster communication

Bi-directional

3000

LRMServer

TCP

Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop Workflow Administrator Cisco Agent Desktop, Cisco Supervisor Desktop Cisco Agent Desktop, Cisco Supervisor Desktop Cisco Agent Desktop, Cisco Supervisor Desktop Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop Workflow Administrator

Bi-directional

3001

FCCServer

TCP

Cisco Desktop Call / Chat Service - CORBA Cisco Desktop Call / Chat Service - VPN Cisco Desktop Recording and Statistics Service Cisco Desktop Enterprise Service

Bi-directional

3002

FCCServer

TCP

Bi-directional

3003

RASCALSvr

TCP

Bi-directional

3004

CTIStorageServer

TCP

Bi-directional

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Table 1
Destination Port / Listener 3006

Cisco Unified CCX Port Utilization (Continued)

Application / Process EEMServer Network Protocol Remote Device TCP Cisco Agent Desktop, Cisco Supervisor Desktop Cisco Desktop Workflow Administrator Cisco Agent Desktop, Cisco Supervisor Desktop, Intra-Cluster Communication Cisco Agent Desktop, Cisco Supervisor Desktop, Intra-Cluster Communication Cisco Agent Desktop, Cisco Supervisor Desktop, Intra-Cluster Communication Cisco Agent Desktop, Cisco Supervisor Desktop, Intra-Cluster Communication Cisco Desktop Workflow Administrator Cisco Agent Desktop Browser Edition Source Port Purpose Cisco Desktop Agent E-Mail Service Cisco Desktop LDAP Monitor Service Cisco Desktop Sync Service Traffic Direction Bi-directional

Protocol

3007

LDAPmonSvr, slapd, syncrepl DirAccessSynSvr

TCP

Bi-directional

3008

TCP

Bi-directional

3009

RPServer

TCP

Cisco Desktop Recording and Playback Service CORBA

Bi-directional

3010

RPServer

TCP

Cisco Desktop Recording and Playback Service VPN

Bi-directional

3011

FCVoIPMonSvr

TCP

Cisco Desktop VoIP Monitor Service - CORBA

Bi-directional

3012

FCVoIPMonSvr

TCP

Cisco Desktop VoIP Monitor Service - VPN Cisco Desktop Browser and IP Phone Agent Service - CORBA

Bi-directional

3013

BIPPA

TCP

Bi-directional

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Table 1
Destination Port / Listener 3014

Cisco Unified CCX Port Utilization (Continued)

Application / Process BIPPA Network Protocol Remote Device TCP Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop VoIP Monitor Service, Cisco Desktop Workflow Administrator, Intra-Cluster Communication Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop Workflow Administrator Cisco Agent Desktop Browser Edition, Cisco Agent Desktop IP Phone Agent Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop Workflow Administrator Cisco Agent Desktop, Cisco Supervisor Desktop, Intra-Cluster Communication Cisco Agent Desktop, Cisco Desktop VoIP Monitor Service, Intra-Cluster Communication Source Port Purpose Cisco DesktopBrowser and IP Phone Agent Service TCP Traffic Direction Bi-directional

Protocol

3016

LDAP

TCP

Cisco Desktop Open LDAP

Bi-directional

3017

LDAP

TCP

Cisco Desktop Open LDAP

Bi-directional

3102

BIPPA

TCP

Cisco Desktop Browser and IP Phone Agent Service - Chat

Bi-directional

3103

CTIStorageServer

TCP

Cisco Desktop Enterprise Service - Chat

Bi-directional

3104

VoIPSvc

TCP

Cisco Desktop VoIP Monitor Service Chat

Bi-directional

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Table 1
Destination Port / Listener 3500:3700

Cisco Unified CCX Port Utilization (Continued)

Application / Process Rec Network Protocol Remote Device UDP Cisco Agent Desktop, Cisco Desktop VoIP Monitor Service (under SPAN configurations) Source Port Purpose Cisco Desktop Recording and Playback Service RTP Traffic Direction In-bound

Protocol

4040

Disaster Recovery System (DRS)

TCP

DRF master agent server port accepts connections from local agent GUI and CLI CVD of other node in cluster CVD of other node in cluster Jini lookup service TCP port Jini lookup service UDP port SOAP Monitor - a troubleshooting tool for SOAP infrastructure Unified Communications Manager Express (Unified CME) SIP gateway CAD/CSD CVD of other node in cluster Engine, Tomcat, CVD, and Editor Intra-Cluster communication 5060 Opens only in Unified CME deployment Communicate with SIP gateway CAD/CSD true update Bootstrap HTTPD service port RMI Port DB change notification port.

Bi-directional

4160

CVD CVD

TCP UDP SOAP TCP

Bi-directional Bi-directional Bi-directional

5007

System Service

5062

Engine

TCP

Bi-directional

5065 6293 6295 6999 8001

Engine True Update CVD CVD DBMON

SIP

UDP TCP TCP TCP

Bi-directional Bi-directional Bi-directional Bi-directional Bi-directional

CN

TCP

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Table 1
Destination Port / Listener 8080

Cisco Unified CCX Port Utilization (Continued)

Application / Process Tomcat Network Protocol Remote Device TCP Client Browser Source Port Purpose - Client browser trying to access any of the Administration interfaces or User Options interface - Web services client using RTMT and mobile supervisor applications True Update TCP SOAP TCP CAD/CSD Cisco Agent Desktop, Cisco Supervisor Desktop Client Browser CAD/CSD true update SOAP between CAD client and Unified CM - Client browser trying to access any of the Administration interfaces or User Options interface - Web services client using RTMT and mobile supervisor applications Bi-directional Bi-directional Traffic Direction Bi-directional

Protocol HTTP, HTTPS

8443

Tomcat

Tomcat

HTTPS

TCP

Bi-directional

8500

IPSec Manager daemon

Proprietary

UDP

Cluster replication of platform data (hosts) certificates etc. Connectivity testing

Bi-directional

IPSec Manager daemon

Proprietary

TCP

Bi-directional

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Table 1
Destination Port / Listener 9080

Cisco Unified CCX Port Utilization (Continued)

Application / Process Engine Network Protocol Remote Device TCP Source Port Purpose - Clients trying to access HTTP triggers or documents / prompts / grammars - Tomcat instance used by Unified CCX engine Traffic Direction Bi-directional

Protocol

12028

Unified CCX Engine, Cisco Mobile Supervisor RTP RTCP

TCP

CTI Server

Bi-directional

24576 ~ 32767 Cisco IP Voice Media Streaming application

UDP

- Audio media streaming. - Kernel streaming device driver

Bi-directional

32768 ~ 61000

TCP UDP

Generic ephemeral TCP ports2 Generic ephemeral UDP ports3 Unified CM Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop Workflow Administrator Custom application 2748 Provide services to CTI applications Cisco Desktop Open LDAP

Bi-directional Bi-directional Bi-directional Bi-directional

2789 38983

JTAPI Client LDAP

QBE

TCP TCP

58000

Custom

UDP

Provides an interface to control Agent Desktop.

Bi-directional

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Cisco Unified CCX Port Utilization

Table 1
Destination Port / Listener 59010

Cisco Unified CCX Port Utilization (Continued)

Application / Process FCVoIPMonSvr Network Protocol Remote Device UDP Cisco Desktop VoIP Monitor Service (SPAN-based monitoring), Cisco Agent Desktop (desktop monitoring), Intra-Cluster Communication Cisco Desktop VoIP Monitor Service (SPAN-based monitoring), Cisco Agent Desktop (desktop monitoring), Intra-Cluster Communication Cisco Supervisor Desktop Cisco Agent Desktop Cisco Supervisor Desktop Cisco Supervisor Desktop, Intra-Cluster Communication Cisco Agent Desktop, Cisco Supervisor Desktop, Cisco Desktop Workflow Administrator Source Port Purpose Cisco Desktop VoIP Monitor Service Traffic Direction Bi-directional

Protocol

59012

FCVoIPMonSvr

UDP

Cisco Desktop VoIP Monitor Service

Bi-directional

59014

RPServer

UDP

Cisco Desktop Recording and Playback Service Cisco Desktop Agent E-Mail Service Cisco Desktop Recording and Playback Service

Bi-directional

59015

EEMServer

TCP

Bi-directional

59016

RPServer

UDP

Bi-directional

59020

FCCServer

TCP

Cisco Desktop Bi-directional Call / Chat Service

65432

LRMServer

TCP

Cisco Desktop Licensing and Resource Manager Upgrade Service

Bi-directional

1. Intra-Cluster communication in the table represents communication between Unified CCX servers in a cluster.

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Cisco Unified IP IVR Port Utilization

2. TCP Ephemeral ports are used to accept connections during Java RMI communication. Java RMI clients know which port it need to connect, because RMI first connects to RMI Registry (well known port - 6999) and get the information which ephemeral port client need to connect to. AppAdmin, Engine & CVD use RMI communication in CCX/IP-IVR, so TCP ephemeral port range is opened up for intra-cluster communication between these processes. 3. UDP Ephemeral ports are used to receive audio/video RTP streams; so UDP Ephemeral port range is opened for incoming connections for streaming RTP media from CTI ports.

Cisco Unified IP IVR Port Utilization

Here is a list of ports that are used in Cisco Unified IP IVR 8.5(1) (see Table 2).
Table 2
Destination Port / Listener 7

Cisco Unified IP IVR Port Utilization

Application / Process System Service Network Protocol Remote Device TCP Editor Source Port Traffic Direction Bi-directional

Protocol

Purpose - Echo for Editor - ICM Controller

22 80 123 161

System Service Tomcat System Service SNMP Agent SNMP HTTP

TCP TCP UDP UDP

SFTP and SSH access Web access

Bi-directional Bi-directional

Network time sync Bi-directional Provide services for SNMP-based management applications Intra-Cluster communication1 Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Object Port) Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Registry Port) In-bound

1090

AON Management Console (AMC) Service

RMI

TCP

Bi-directional

1099

AON Management Console (AMC) Service

RMI

TCP

Intra-Cluster communication

Bi-directional

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Table 2
Destination Port / Listener 1500

Cisco Unified IP IVR Port Utilization (Continued)

Application / Process DBMON Network Protocol Remote Device TCP Source Port Traffic Direction Bi-directional

Protocol

Purpose This is the port where the IDS engine listens for DB clients - This is an alternate port to bring up a second instance of IDS during upgrade. - Localhost traffic only

1501

DBMON

TCP

Bi-directional

1504

Informix Dynamic Server (IDS)

TCP

External process like HRC, WallBoard Client, External DB clients (like Squirrel or others for custom reporting) can connect Intra-Cluster communication

Unified IP IVR database port

Bi-directional

1515

DBL RPC

XML

TCP

DBL RPC, this is used during installation to set up IDS replication between nodes Bootstrap adaptor listening for configuration requests CAD/CSD components communicate with CVD Heartbeats between CVDs in the cluster

Bi-directional

1990

CVD

TCP

CVD of other node in cluster

Bi-directional

1994

Unified IP IVR Cluster View Daemon (CVD) CVD

TCP

CAD Services

Bi-directional

1996

UDP

CVD of other node in cluster

Bi-directional

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Cisco Unified IP IVR Port Utilization

Table 2
Destination Port / Listener 2555

Cisco Unified IP IVR Port Utilization (Continued)

Application / Process Real-Time Information Server (RIS) Data Collector service (RISDC) RISDC Network Protocol Remote Device TCP Intra-Cluster communication Source Port Traffic Direction Bi-directional

Protocol

Purpose Connect to other RISDC services in the cluster to provide cluster-wide real-time info Allowed RIS client connection to retrieve real-time info

2556

TCP

Intra-Cluster communication

Bi-directional

2789 4040

JTAPI Client Disaster Recovery System (DRS)

QBE

TCP TCP

Unified CM

2748

Provide services to CTI applications DRF master agent server port accepts connections from local agent GUI and CLI

Bi-directional Bi-directional

4160

CVD CVD

TCP UDP TCP

CVD of other node in cluster CVD of other node in cluster Unified ICM

Jini lookup service TCP port Jini lookup service UDP port Using this port Unified ICM Subsystem listens to GED-125Clients. This port is modifiable. SOAP Monitor - a troubleshooting tool for SOAP infrastructure

Bi-directional Bi-directional Bi-directional

5000

Unified IP IVR Engine

5007

System Service

SOAP

TCP

Bi-directional

6295 6999 8001

CVD CVD DBMON CN

TCP TCP TCP

CVD of other node in cluster Engine, Tomcat, CVD, and Editor Intra-Cluster communication

Bootstrap HTTPD service port RMI Port DB change notification port.

Bi-directional Bi-directional Bi-directional

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Table 2
Destination Port / Listener 8080

Cisco Unified IP IVR Port Utilization (Continued)

Application / Process Tomcat Network Protocol Remote Device TCP Client Browser Source Port Traffic Direction Bi-directional

Protocol HTTP, HTTPS

Purpose - Client browser trying to access any of the Administration interfaces or User Options interface - Web services client using RTMT and mobile supervisor applications

8443

Tomcat

SOAP

TCP

DB access via SOAP; Tomcat forwards the SOAP request to AXL Client Browser - Client browser trying to access any of the Administration interfaces or User Options interface - Web services client using RTMT and mobile supervisor applications

Bi-directional

Tomcat

HTTPS

TCP

Bi-directional

8500

IPSec Manager daemon

Proprietary

UDP

Cluster replication of platform data (hosts) certificates etc. Connectivity testing

Bi-directional

IPSec Manager daemon

Proprietary

TCP

Bi-directional

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Table 2
Destination Port / Listener 9080

Cisco Unified IP IVR Port Utilization (Continued)

Application / Process Engine Network Protocol Remote Device TCP Source Port Traffic Direction Bi-directional

Protocol

Purpose - Clients trying to access HTTP triggers or documents / prompts / grammars - Tomcat instance used by Unified IP IVR engine

24576 ~ 32767 Cisco IP Voice Media Streaming application 32768 ~ 61000 32768 ~ 61000

RTP RTCP

UDP

- Audio media streaming. Kernel streaming device driver Generic ephemeral TCP ports2 Generic ephemeral UDP ports3

Bi-directional

TCP UDP

Bi-directional Bi-directional

1. Intra-Cluster communication in the table represents communication between Unified IP IVR servers in a cluster. 2. TCP Ephemeral ports are used to accept connections during Java RMI communication. Java RMI clients know which port it need to connect, because RMI first connects to RMI Registry (well known port - 6999) and get the information which ephemeral port client need to connect to. AppAdmin, Engine & CVD use RMI communication in CCX/IP-IVR, so TCP ephemeral port range is opened up for intra-cluster communication between these processes. 3. UDP Ephemeral ports are used to receive audio/video RTP streams; so UDP Ephemeral port range is opened for incoming connections for streaming RTP media from CTI ports.

Cisco Agent/Supervisor Desktop Port Utilization

There are few ports that are listening on Cisco Desktop clients. This applies to non-Citrix/MTS environments only and does not include other connections that are made with ephemeral ports. Table 3 provides information regarding these fixed client ports for 8.5(1) release. The columns in the below tables describe the following:

Port: A numeric identifier that the internet transport protocol uses to distinguish among multiple, simultaneous connections to a single destination host.

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Process: This is the process that is expected to provide the service using a port. Network Protocol: It is a lower level transport mechanism that is unaware of what is being transported over a network. TCP and UDP are the two transport protocols used here. Port Utilization: The device/process that utilizes this port Comments: Additional information Traffic Direction: Direction of TCP/UDP packets between Cisco Desktop Clients and remote device(s).

Table 3

Static Client Ports for Non-Citrix/MTS Environment for 8.5(1)

Network Protocol Traffic Direction

Port

Process

Port Utilization

Comments

Cisco Agent Desktop 59015 eem applet TCP Cisco Agent Desktop Will be any available port in Citrix. Client is local Cisco Agent Desktop (does not cross the netwok) Will be any available port in Citrix Provides an interface to control Agent Desktop Will be any available port in Citrix; Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server) Bi-directional

3100 58000

desktop mon / chat

TCP

Cisco Supervisor Desktop / Cisco Unified CCX Server Custom application Chat Presence Service

Bi-directional In-bound Bi-directional; and out-bound on 5060

ipc receive event UDP TCP and UDP

Ephemeral chat presence

Cisco Supervisor Desktop 3101 59010 59012 chat voip TCP UDP Cisco Unified CCX Server Cisco Desktop VoIP Monitor Service (SPAN-based monitoring), Cisco Agent Desktop (desktop monitoring) Cisco Desktop Recording Service Will be any available port in Citrix Will be any available port in Citrix Bi-directional In-bound

59014 59016

playback

UDP

Will be any available port in Citrix

In-bound

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Table 3

Static Client Ports for Non-Citrix/MTS Environment for 8.5(1) (Continued)

Network Protocol TCP and UDP Traffic Direction Bi-directional; and out-bound on 5060

Port

Process

Port Utilization Chat Presence Service

Comments Will be any available port in Citrix; Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server)

Ephemeral chat presence

Cisco Desktop IP Phone Agent (the agent phone) 80 rp TCP Cisco Unified CCX Server Used for page push to phone from the BIPPA Service. Bi-directional

Table 4 provides information regarding the fixed client ports for 8.5(1) SU1 release.
Table 4 Static Client Ports for Non-Citrix/MTS Environment for 8.5(1) SU1
Network Protocol Traffic Direction

Port

Process

Port Utilization

Comments

Cisco Agent Desktop 59015 eem applet TCP Cisco Agent Desktop Will be any available port in Citrix. Client is local Cisco Agent Desktop (does not cross the network) Will be any available port in Citrix Provides an interface to control Agent Desktop Will be any available port in Citrix; Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server) Bi-directional

59020 58000

desktop mon / chat

TCP

Cisco Supervisor Desktop / Cisco Unified CCX Server Custom application Chat Presence Service

Bi-directional In-bound Bi-directional; and out-bound on 5060

ipc receive event UDP TCP and UDP

Ephemeral chat presence

Cisco Supervisor Desktop 59021 chat TCP Cisco Unified CCX Server Will be any available port in Citrix Bi-directional

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Table 4

Static Client Ports for Non-Citrix/MTS Environment for 8.5(1) SU1 (Continued)
Network Protocol UDP Traffic Direction In-bound

Port 59010 59012

Process voip

Port Utilization Cisco Desktop VoIP Monitor Service (SPAN-based monitoring), Cisco Agent Desktop (desktop monitoring) Cisco Desktop Recording Service Chat Presence Service

Comments Will be any available port in Citrix

59014 59016

playback

UDP

Will be any available port in Citrix Will be any available port in Citrix; Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server)

In-bound

Ephemeral chat presence

TCP and UDP

Bi-directional; and out-bound on 5060

Cisco Desktop IP Phone Agent (the agent phone) 80 rp TCP Cisco Unified CCX Server Used for page push to phone from the BIPPA Service. Bi-directional

Obtain Additional Support and Documentation

For information on obtaining support, obtaining additional documentation, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the Whats New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Documentation Feedback
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ccbu_docfeedback@cisco.com We appreciate your comments.

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