Chapter 16: Principle no.

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Develop Exceptional People and Teams Who Follow Your Company's Philosophy

Toyota Way

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Toyota Way : Group 4.

Phan Chotikapanich Thinnapath Porung Chaiyos Choti

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Chapter 16 Principle no.10 : Develop People and Teams

Principle no.10 Outline

:The Principle :Form vs. Function of Teams Developing Excellent Individual Work While Promoting Effective Team Work Launching a Toyota Facility in North America: One Shot at Getting the Culture Right Developing Teams at Toyota: Not a One-Minute Proposition Work Groups Are the Focal Point for Solving Problems At Toyota, Everything You Learned in School About Motivation Theory Is Right People Drive Continuous Improvement
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Toyota Way : Group 4.

Chapter 16 Principle no.10 : Develop People and Teams

Develop Exceptional People and Teams

Form vs. Function of Teams 21% of their time was spent filling in for workers who were absent or on vacation. GM team leaders did this 1.5% of the time. 10% of their time was spent ensuring a smooth flow of parts to the line. GM team leaders were at 3%. 7% of their time was spent actively communicating job-related information. This was virtually absent at GM. 5% of their time was spent observing the team working, in order to anticipate problems. This did not happen at all at GM.

Toyota Way : Group 4.

Chapter 16 Principle no.10 : Develop People and Teams

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Develop Exceptional People and Teams

The Principle: Developing Excellent Individual Work While Promoting Effective Team Work Right individuals to train Empower to work in teams Capabilities and characteristics of individuals matter Second-nature understanding of Toyotas philosophy TPS was called "the respect for humanity system"

Toyota Way : Group 4.

Chapter 16 Principle no.10 : Develop People and Teams

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Develop Exceptional People and Teams

Launching a Toyota Facility in North America: One Shot at Getting the Culture Right 1. Was the written application process 2. Were opportunities for informal meetings and assessments 3. Were invited to three one-hour meetings for interviews

Toyota Way : Group 4.

Chapter 16 Principle no.10 : Develop People and Teams

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Develop Exceptional People and Teams

OneDeveloping Teams at Toyota: Not a One-Minute Proposition Stage 1 : Orientation Stage 2 : Dissatisfaction Stage 3 : Integration Stage 4 : Production TRADITIONAL CONTINUOUS FLOW

Figure 16-1: Teams and batch production versus one-piece flow

Toyota Way : Group 4. Chapter 16 Principle no.10 : Develop People and Teams
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Develop Exceptional People and Teams

Work Groups Are the Focal Point for Solving Problems Team Member(TM) Team Leader(TL) Group Leader
Team Size Team Member 5-8 Team Leader 3-4 Group Leader 5-8 Asst. Manager 4-10 Manager Figure 16-2: Typical Toyota organization assembly operation
Toyota Way : Group 4. Chapter 16 Principle no.10 : Develop People and Teams
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Smallest Group 4TLs 18TMs

Largest Group 5TLs 23TMs

Develop Exceptional People and Teams

At Toyota, Everything You Learned in School About Motivation Theory Is Right Internal Motivation Theories Maslows Hierarchy of Needs. Herzbergs Job Enrichment. External Motivation Theories Taylor's Scientific Management. Behavior Modification. Goal Setting.

Toyota Way : Group 4.

Chapter 16 Principle no.10 : Develop People and Teams

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Develop Exceptional People and Teams

People Drive Continuous Improvement One-piece flow drives positive problem-solving behaviors Motivates people to improve Social system and culture Building exceptional people and teams derives

Toyota Way : Group 4.

Chapter 16 Principle no.10 : Develop People and Teams

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