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RESUME

Vishal K S
#30 SLV Nilaya, BOB colony JP Nagar 7th phase Bangalore-78

Ph : +91-9900116070 Email : vish.korana@yahoo.co.in

Objective: To work on challenging assignments using latest technologies and


tools and to excel within the company.

WORK EXPERIENCE Currently working as team leader in INFOSYS BPO LTD from Oct 2006 to till date. About Team and Operations : Team I worked for customer data management, agreement registry , install base updates team, receipt and acknowledgment, quality assurance, internal service contract booking and service quoting team. Work is based on the customer administration which is basically order management. Setting up of customer and site-id that help the booking of services and product orders. Maintain the agreements of the agreement). partners (Updating the status of

Maintenance of install base address of the customers. The R&A team (Receipt & Acknowledgment team) is responsible for: ensuring all orders are received a validation check list is actioned the customer has received an order acknowledgment that their order is received and the order details are logged and uploaded into the work flow tool (G-Tool) assigned to the relevant booking group ready for order entry process QA team is responsible for quality check of the product bookings done.

ISCB process generally deal with creation of serial number in install base, updation of correct owner and location details for the serial number in the database. Customer use this serial number as a reference when they quote for a service. Service quoting team is responsible for renewal of the contract , creating brand new quote in case of adding another products to the contract and also preparing a new service quote. Currently working for UK payroll team. Team is responsible of preparing payroll for UK employees.

Roles and Responsibility:


Handled 4 teams with span of 28

Managing the operations of JAPAC, EMEA and LAD Interacting with clients (JAPAC, EMEA and LAD) Handling escalations of the operations Responsible for team productivity and quality improvements Responsible for all the deliverables. Responsible in making team work on priority requests accordingly to the time line. Responsible for process improvement and validate the new process Responsible for team daily huddles, monthly one on one and half yearly appraisal cycle.
Maintain operations productivity reports, quality reports, error tracker, escalation tracker,

appreciation tracker, shift huddle tracker, process update tracker, updating the SOP and weekly call MOM & action item tracker

Creation and maintenance of customer, address and contact details in Oracle 10.7 and 11i as per the request.

Agreement data management Trouble shooting the user issues / queries on technical difficulties in agreement registry Script tester for Oracle 11i

CARRIER TRAVEL Traveled to U.S. California in the month of February 2009 for business meeting and to attend customer data maintenance superuser training. Meeting and workshop activities : Discussed on customer data management end to end process to review the business rule and work instructions. Gathered and analyzed the information provided by superusers for preparing process document. Discussed on the experience and challenges of the script testing in oracle 11i . Training on interfacing the data from oracle 11i to legacy Training on maintenance of customer data in oracle 11i .

VISA DETAILS
U.S. business visa Valid up to 2019

EDUCATIONAL QUALIFICATIONS MBA in Finance from University of Mysore during 2010 -2011 Percentage: 51

Bachelor of degree in (Economics, Mathematics, Computer science) from SBRR

Mahajana First Grade college, University of Mysore during 2001 - 2004 Percentage: 50 Pre-Degree (PUC) in PCMB from SBRR Mahajana PU college, University of Mysore during 1999 - 2001 Percentage: 46 SSLC (10th Standard) from St. Matthias High School, Mysore during 1999
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Percentage: 77

TECHNICAL SKILLS Operating Systems Languages/Packages Database : Windows-NT/95/98/2000/ XP, MS-DOS : 'C', Ms. Word, Excel, Power Point : Oracle 10.7 and Oracle 11i

ACHIEVEMENTS AND AWARDS RECEIVED

T -100 certified (Order management training) Star of the month (INFOSYS BPO LTD) Four process transitions done successfully in Infosys Received team extra miler award for 6 times YB certified by improving SLA met percentage from 89.65% to 100% with the savings amount of $ 26534.16 per annum to INFOSYS BPO LTD

PERSONAL PROFILE Name Gender DOB Martial status Nationality Hobbies : Vishal K S : Male : 28- September - 1983 : Married : Indian : Sports

Languages Known : English, Kannada and Hindi. Permanent Address : S/O Sachidananda K P
Korana House Hoddur village and post, via Murnad, Madikeri , Kodagu district, Karnataka 571252, India Mobile #

: +91-9900116070 : vish.korana@yahoo.co.in

E- Mail

Place : Bangalore

Vishal K S