Introduction

Company profile: 1989 - Started the Vadilal Ice Cream Distribution. 1990 - Started the Finance Bussiness. From there onwards Kusumgar group started its bussiness with 2 Division 1 - AUTO division headed by Mr. Nikhil Kusumgar . 2 - FMCG headed by Mr.Punit Kusumgar . AUTO Division 1992 1994 199596 Dealership Of Hero Puch Power Segment Mrs. Sushma Nikhil Kusumgar joined the Kusumgar Group as the Administrative Head. 2000 Finance Segment Expansion

Also running successfully 'Kusumgar Finance' offices at Pulgaon,Gadchiroli and Hinganghat.

Kusumgar Group is one of the leading authorized dealers for Hero Honda Motors Ltd. in Nagpur . The company is engaged in sales and service of Hero Honda motorcycles and selling of genuine spare parts.The company has grown to become one of the best and trusted dealers since the opening of it's showroom in 1985. Kusumgar Group gives its best efforts for complete customer satisfaction with its state of the art infrastructure, fully equipped workshop, and hardworking and dedicated work force along with customer friendly environment and reliable business. Kusumgar Group has continuously worked towards achieving complete customer satisfaction through customer friendly practices and reliable service. Kusumgar group looks forward towards achieving even better customer relationship in the near future with the help of improved services and quality management

Mission
KUSUMGHAR Hero MotoCorp's mission is to become a global enterprise fulfilling its customers' needs and aspirations for mobility, setting benchmarks in technology, styling and quality so that it converts its customers into its brand advocates. The company will provide an engaging environment for its people to perform to their true potential. It will continue its focus on value creation and enduring relationships with its customers.

Vision:
Kusumghar group looks forword to words achieving even better customer relationship in the new year future with the help of imporved services and quality mgt. To provoid better services too each and every consumer because Kusumghar tagline CUSTOMER IS KING OF MARKET

Objective of Study

1) To study of organization chart 2) To study of different department. 3) To study different process. 4) Analysis of Motivation factors possessed by the employees in the organization.

HERO MOTO CORP

ORGAISATION DEPART CHART

Directors (Punit Kusumghar)

General Manager (Anand Malokar)

Finance Manager (Vinod Sharma)

Sales

service

Finance

Sales Manager

Service manager Finance Manager

1.Team leader

6.Super visor

Account

1 Executives

9 services Men

6 Executives

2) TO STUDY DIFFERENT PROCESSES

1st process

walk in

Enquiry

Executive Briefly

Finance detail

2nd process

booking

Finance Cash

Delivery(sales)

Rto. passing

Analysis & Data Interpretation

We take 14 samples out of 20 we are filled by their employees .We find that in this observation motivational are more important than hygienic factor. Motivational Factor 8 Hygienic Factor 6

Conclusion
In the kusumghar hero moto corp motivational factor are consider to be more important than hygienic factor. From the study of the complete organization, it is also found that the company has no competitor in that area so they are enjoying the benefits in that area.

Suggestion
It is suggested to open a one more branch in north-east location of the same so as to double benefit being monopoly in the market.

Bibliography
www.kusumghargroup.com Book, Organisational Behavior by K Ashwathappa

Annexure I
Motivators & Hygiene Below are job 12 factors that contribute to job satisfaction. Rate each according to how important it is to you. Place the number 1 to 5 on the line before each factor. ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________
Very important 5 4 An interesting job 1 somewhat important 3 2 not imp 1

2 3 4 5 6 7 8 9 10 11 12

A good boss Recognition and appreciation for the work I do Opportunity for advancement A satisfying personal life A prestigious or status job Job responsibility Good working conditions Sensible company rules, regulations, procedures & policies The opportunity to grow through learning new things A job I can do well and succeed at Job security

Hygiene factor score 2 5 6 8 9 12 __________________ __________________ __________________ __________________ __________________ __________________ 1 3 4 7 10 11

Motivational factor score __________________ __________________ __________________ __________________ __________________ __________________ Total Point - _____________

Total Point - _____________