The Duke MBA Class of 2014 Intern Resume Book

Information Packet

Submission deadline: Monday, September 24, 2012 at 2:00 pm EST

Resumes submitted after the deadline will not be included in the resume book.

The Fuqua Career Management Center

This packet includes:

Important resume guidelines .................................................................................................................. Page 2 Resume style rules and accomplishment statements .......................................................................... Page 3 Action verbs.............................................................................................................................................. Page 5 Resume format and samples .................................................................................................................. Page 9

FINAL DEADLINE IS 2:00 pm EST on Monday, September 24, 2012.

We strongly encourage you to complete this process in advance. Waiting until the final deadline may increase risk that you will not be included in the final resume book. The registration process for submitting your final resume starts as early as August 29th, 2012. The complete process and timeline required for completing this process will be explained to you in detail in the early Fall. You will work with a Second Year Career Fellow and together you will review and finalize your resume. Please take advantage now of starting the process of developing your resume by following the guidelines included in this packet. Specific instructions to upload your resume will be sent to your Duke email account prior to the September 24th, 2012 deadline.

Important Resume Guidelines Essential items in your resume:

Make sure that your resume: Is concise! If your reader cannot figure out who you are within 30 seconds, your resume might be trash canned. Provides as much relevant information as possible, particularly at the upper half of the page. o The resumes upper-half of the page should Introduce your qualification level Portray the business value that your skills can provide. Highlights your achievements, including academic and professional. Club related information that is career-relevant should be included in the Education section. o Social activities should be listed in Additional Information Section.

Quantifies your accomplishments whenever possible; numbers are powerful! Identifies transferable skills and achievements from one job to the next. The reader should be able to quickly identify the pattern in which each job is presented.

Follow these resume style rules

Grammar and punctuation matter! All past-tense verbs should include endings(i.e. initiated, implemented) Add a period with one space at end of each phrase Spell Web site, not web site Spell Internet, not internet Plural of analysis is analyses Make sure you use commas correctly: EX: apples, oranges and bananas - OR - apples, oranges, and bananas Italicize magna cum laude, summa cum laude and cum laude Frequently misspelled words detract from your resume quality! For example, the words below are often misspelled: Led (not lead) Liaison Entrepreneurial PowerPoint Duke and Fuqua information should be standardized and correct ! Master of Business Administration (not Masters in Business Administration) Concentration in Health Sector Management (not Health Services Management) Duke University comes first, followed by The Fuqua School of Business Remember the definite article in front of Fuqua: The Fuqua School of Business, not Fuqua School of Business) Always use the Duke e-mail address on your resume, as it tangibly brands you as a member of this community.

Write precise and compelling Accomplishments Statements

When most people write their resumes, they think in terms of what they did in a job. They focus on tasks and responsibilities. However, they dont tell recruiters what they want to know how your past performance predicts your future behavior, or how your combined skills and experiences helped you succeed. Below are examples of the same task expressed in three very different ways: ordinary, better and extraordinary. Ordinary example Assisted U.S. and European clients in negotiating the acquisition of Chinese companies. This seems like an important task, but it doesnt really tell a recruiter anything about the person applying for the job. Was the candidate successful in this role? Better example Assisted U.S. and European multinational clients in successfully negotiating the acquisition of more than 10 Chinese companies. This is better. It includes some descriptive and quantitative qualifiers such as successfully and more than 10 as an indication of scope of the responsibility as well as relative performance. However, it still lacks a strong result. Listing results provides evidence to the recruiter that this candidate was successful in this position. Extraordinary example Assisted U.S. and European multinational clients in successfully negotiating the acquisition of more than 10 Chinese companies with a combined value in excess of $200 million. This bullet describes and quantifies the results. This tells the recruiter that not only can this person perform this task but that this candidate has demonstrated the ability to be successful in this task.

Always use Action Verbs in your resume Action verbs are concise, dynamic and indicate high-energy initiative and creative action. They are used to maximize skills and qualifications highlighted in your resume.

Communication Skills
addressed created documented exhibited keynoted published wrote advised defined edited instructed mentored reported clarified demonstrated educated interpreted officiated summarized composed displayed examined interviewed presented translated

Financial Skills
acquired approved calculated consulted doubled financed justified planned purchased reviewed allocated audited centralized corrected enhanced forecasted justified procured recommended saved analyzed budgeted clarified decreased estimated increased liquidated projected reconciled solved appraised budgeted consolidated designed examined invested managed published researched

Leadership Skills
addressed approved commanded cultivated designated effected extended guided influenced introduced negotiated piloted promoted simplified supervised administered arranged conducted decided designed encouraged facilitated headed initiated led organized pioneered recommended solved advanced built connected defined documented executed finalized hired innovated mobilized oversaw planned recruited stimulated aligned collaborated coordinated delegated earned expanded founded implemented inspired motivated partnered programmed reviewed strategized

Management Skills
allocated budgeted directed governed motivated served anticipated collaborated employed helped perceived shaped approved commanded enforced instituted presided solved assigned consulted finalized monitored provided

Marketing Skills
acquired conceived edited marketed wrote analyzed created generated prepared appointed devised innovated strategized budgeted earned launched surveyed

Research Skills
analyzed assessed created determined examined identified interviewed perceived solved tested anticipated clarified defined discovered forecasted improved invented planned structured applied conceived demonstrated estimated formulated inspected investigated researched studied appraised concluded designed evaluated generated integrated organized reviewed surveyed

Organizational Skills
acquired assisted delivered introduced appointed built detailed mobilized assembled centralized distributed normalized assigned commanded implemented

Team Skills
addressed assembled collaborated cooperated partnered advanced assisted commanded cultivated aligned built connected implemented appointed centralized contributed nominated

addressed assembled collaborated cooperated partnered

advanced assisted commanded cultivated

aligned built connected implemented

appointed centralized contributed nominated

Operations Skills
centralized constructed directed extracted located procured combined decentralized distributed formalized operated scheduled connected designated eliminated handled overhauled streamlined consolidated devised engineered liquidated processed

General Skills
accelerated attained completed exceeded licensed modified originated perfected produced realized reinforced represented revamped secured settled standardized succeeded sustained traded transformed undertook verified won accomplished broadened controlled exercised maintained obtained overcame performed prompted redesigned rejected reshaped revised selected specified started suggested taught trained trimmed unified vitalized worked achieved captured converted fulfilled mastered ordered participated placed proposed re-established renegotiated resolved revitalized serviced sponsored streamlined supported terminated transacted tripled used widened aligned collaborated established intensified mentored oriented partnered prevented proved regulated reorganized restored revived set up staffed strengthened surpassed tightened transferred uncovered utilized withdrew

Sample Resumes

Font: Times New Roman or Arial; minimum size=10 point; maximum size=12 point; Margins (left, right, top & bottom): minimum 0.5; Maximum Length: 1 page; No right-justified margins HEADINGS: BOLD, UPPER CASE, CENTERED

Fuqua Resume Book Format Fuqua Resume Book Format

60 Alexander Place, Apartment 207 Durham, NC 27707 (919) 403-0239 sally.reiner@duke.edu

SALLY H. REINER

Education section not to exceed 4 lines per degree; Include academic, leadership, and club information that is career-relevant

YOUR NAME: BOLD, UPPER CASE, 2 PTS LARGER THAN OTHER TEXT

EDUCATION

UNIVERSITY NAME: BOLD, UPPER CASE School Name (if applicable): Bold Title Case

DUKE UNIVERSITY, The Fuqua School of Business, Durham, NC Master of Business Administration, May 2010. Selected from 500 applicants for P&G Brand Management Camp. Conducted a Brand Product Challenge (General Mills versus Kraft) for Marketing Club. Created marketing plan for local business. Selected as Teaching Assistant for Management Communication and Diversity Conference Co-Chair. NORTH CAROLINA A&T STATE UNIVERSITY, Greensboro, NC Bachelor of Science, Industrial Engineering, May 1999. Vice President of Institute of Industrial Engineering, Tau Beta Pi Engineering Honor Society, Alpha Pi Mu Industrial Engineering Honor Society. Awarded first place in Senior Class for engineering design project. COMPANY NAME: BOLD, ALL CAPITAL LETTERS EXPERIENCE Company Location: City, State (no bold, no italics) 2007 2008 THE PROCTER & GAMBLE COMPANY, Cincinnati, OH Assistant Brand Manager, Secret Antiperspirant Performed competitive analysis using IRI data, qualitative research, and fine fragrance trends to Company recommend a long-term scent strategy to the Secret Brand. Methodology developed to complete information analysis adopted as global model for scent strategy work. and bullets: Led creative development of a promotional piece for a new teen themed product collection, which will indented be distributed to two million girls (ages 11-14) in the US to generate product awareness. Gained alignment from 14-member, cross-functional team to design a coupon for a new product approximatel launch, which will run in newspapers nationwide to stimulate trial. y 1 inch to Job Title: 1.5 inches. Bold, Italics, dates: 1999 2007 SABRE INCORPORATED, Dallas, TX years only no months Software Delivery Manager, 2003 2007 Managed a successful product launch for a software application currently used by over 300 travel and transportation clients worldwide which was delivered on time and within budget. Dates: Left Led a team of engineers who conducted a comparative analysis between two European airlines column; years software and hardware infrastructures to migrate an existing application to a new platform. Project only, no months. was deployed on time and without impeding daily airline operations. Application Developer, 1999 - 2003 Developed a standardized operating system for over 100 Amtrak trains to reduce training time. New system was approved by Vice President of Operations and significantly reduced personnel training time. 1997 1999 NOKIA MOBILE PHONES, Dallas, TX Senior Industrial Engineer/Industrial Engineer Promoted to Senior Industrial Engineer in 1998, one year ahead of normal program schedule. Aligned with several functional groups to create and implement an enhanced production methodology that quadrupled production outputs. Developed team-oriented assembly processes that resulted in higher employee morale, reduced training time by 25%, increased productivity by 30%, and reduced downtime. ADDITIONAL INFORMATION Additional Fuqua activities include MBA Games and Special Olympics volunteer. Other interests include tracking hurricanes and winter storms, science fiction, running, hiking, and biking. ADDITIONAL INFORMATION: Text can be in bullet format or in paragraph style; Include socially-oriented clubs and activities

DOMINICK DOMINGO
300 A Street, Apartment 650 Durham, NC, 27707 (919) 555-1212 dominick.domingo@duke.edu

EDUCATION DUKE UNIVERSITY, The Fuqua School of Business, Durham, NC Master of Business Administration, May 2008. Concentration in Health Sector Management. Elected Co-President of the Marketing Club. Member of the Energy Club and Health Sector Management Club UNIVERSIDAD DE LOS ANDES, Bogot, Colombia Bachelor of Science in Economics, Finance minor, June 1998. Elected captain of the university basketball team. Led a Special Olympics initiative to promote awareness and interaction between special athletes and high school children over eight-year period (including three years after degree completion). EXPERIENCE 2005 2006 PHARMACEUTICAL COMPANY, Durham, NC Consultant Developed a five-year strategy for the High Throughput Screening operation in which the initial compounds for drug development are identified. Presented strategy to eight-member, global senior management team with recommendations unanimously adopted with immediate plans to begin implementation. CONSULTING COMPANY, Bogot, Colombia Consultant Supervised the post merger integration process of Pfizer and Warner Lambert-Park Davis for Colombia, Venezuela and Ecuador. Process involved coordination of the marketing, finance, legal, IT, logistics, medical and sales team for these two companies. Integration achieved 25% ahead of schedule and with cost savings of more than $6 million. Presented project status to management of each department on weekly basis. Developed a new logistical structure for Bavaria, the leading brewery in Colombia and the sixth largest in the world, which led to cost savings in excess of $30 million. Identified and implemented key business processes for the Latin American Export-Import Bank in Panama, as part of a new e-business strategy which led to software and hardware upgrades that reduced processing time by 40%. ENERGY COMPANY, SOLAR ENERGY DIVISION Latin America, Bogot, Colombia Rural Infrastructure Manager for Latin America and the Caribbean, 1998 2000 Structured and developed a $8 million Solar electrification project for the Casanare region in Colombia which electrified 200 schools and 10 health centers in isolated rural communities. Led contacts with World Bank, GEF, USAID, and the Spanish Government and consolidated $15 million in funds for new projects. Managed all new business quotations and sales in the rural infrastructure market in a region accounting for $6 million in 1999. Identified and supported distributors in Chile, Venezuela, Brazil, Argentina, Bolivia, Peru, Panama, Ecuador and Mexico. Sales Manager for Colombia, 1997 1998 Coordinated all legal, financial and human resources issues to open a new office in Colombia with the support of BP SOLAR Europe, BP Exploration and Price Waterhouse. Developed a $4 million electrification project for the region of TierraDentro in Colombia with funds from the Spanish government and coordination with Native American communities. ADDITIONAL INFORMATION

2000 2005 Highlights of professional work including responsibilities and accomplishments that are relevant and support your summary

1998 2000

Quantify accomplishments whenever possible

Always use action verbs to illustrate skills and qualifications

Fluent in Spanish and English, with a basic knowledge of German Enjoy international travel, basketball, soccer, hiking and squash

JOB SEARCH OFF-CAMPUS

JANE JOHNSON
3000 University Drive Durham, NC 20000 (000) 400-0000 e mail@duke.edu
EDUCATION

DUKE UNIVERSITY, The Fuqua School of Business, Durham, NC Master of Business Administration, May 2007. Marketing Club. Social Chair for Association of Women in Business, Orientation Team-Corporate Relations, Section Cultural Chair. Selected Communications T.A and peer Career Coach. UNIVERSITY OF TENNESSEE, Knoxville, TN Bachelor of Science, Marketing, December 2002. GPA: 3.9/4.0 Summa Cum Laude. Student Government-Academic Council. Golden Key Honor Society, Beta Gamma Sigma Business Honor Society. Semester Abroad: Ecole Suprieure de Dijon, France, Fall 1999. EXPERIENCE 2004 2005 CONSUMER PRODUCTS, East Hanover, NJ Assistant Brand Manager, Oreo New Products Conducted consumer analysis to identify a $2M new product opportunity to market against small households, satisfy channel needs, and optimize Oreo portfolio. Presented to senior management. Developed product repositioning strategy for declining Oreo sub-line to improve sales by $1M. Re-designed Oreo Pie Crust packaging and managed cross-functional team to meet deadlines. Conducted weekly competitive analysis of indulgent cookie new products using Nielsen data. CONSULTING, Detroit, MI Business Analyst Co-developed product line; created proprietary methodologies and tools to meet emerging market demands. Customer Relationship Enhancement Developed customer-centric strategies for 76 call centers at a $ 12.4B client. Conducted focus groups to evaluate client needs and generate solutions to improve customer care. Facilitated cross-divisional teams and guided discussion to develop CRM strategies. Gained executive approval of recommendations for the next phase of $2M project. Corporate Training Strategy Managed six-member cross-functional team in developing new corporate-wide training program to enhance privacy rights of customers. Designed and evaluated creative marketing strategies to promote training series in client organization. Executed training program for 8,000 employees; resulted in modification of 15,000 business practices. Corporate Compliance Evaluation Developed criteria to identify needs of client employees to comply with federal regulations. Led team analysis of focus group and survey results to identify gaps and define solutions; devised $1.5M budget and 18-month work plan for recommended implementation strategy. Managed relationship of vendor on behalf of client; succeeded in selling $1M of follow-on project work. Process Development Researched adoption viability of new business processes developed for more than 700 departments. Analyzed interview and survey responses to customize over 400 processes. Collaborated with cross-functional teams to ensure maximum acceptance across all departments. Inaugurated 40 new corporate policies compliant with regulatory demands. ADDITIONAL INFORMATION Fuqua: Womens Rugby; Deloitte: Appointed to serve on Consultant Advisory Group, Detroit Analyst Lead for Deloitte undergraduate recruiting; Devoted volunteer for Capuchin Soup Kitchen and Gleaners Food Bank; Avid traveler.

2002 2004

Use flexibility with format to highlight key transferable skills & experiences especially if you are a career changer