CHAPTER 1 COMAPNY PROFILE

COMAPNY PROFILE
IFB is a US$ 250 million diversified business house having interests in appliances, automotive components, alcohol and marine foods. Our businesses enjoy leadership status and in most product categories have a dominant market share. The businesses are built on the ethos of quality, technology and customer focus as well as financial prudence. The IFB brand enjoys very strong equity in the minds of the consumers and is amongst the most desired brands in India.

MissionContinuously maximizing the shareholder's growth by manufacturing and marketing best quality products that go into daily life. IFB PREVILEGE IFB Home Appliances pioneered many modern trends in the Indian household. Over the years, IFB has developed products that have changed your lifestyle not only through the very best in wash care technology, but also through a wide range of state-of -the-art dryers, dishwashers and microwave ovens. Today more than 1.5 million households own IFB products, making us one of the most trusted Home Appliances companies in the country. Our customer base is growing rapidly not only because of our products but also because of the exceptional quality of service. Our service network covers the length and breadth of the country, with more than 179 franchisees across 995 towns, We feel that it is time to launch IFB Privilege - a truly rewarding loyalty programmed. More importantly, it is a 'thank you' gesture to all our loyal customers who have always believed in the superiority of our products and services. IFB Privilege offers Blue, Gold and Platinum tiers. Your privileged status at each tier makes you eligible for multiple options. Just add to your range of IFB Home Appliance and look forward to new rewards.

IFB HOME APPLAINCES

Washing machines The IFB washing machine has a special cycle do all the thinking for you. Choose from the various options like top loading and Front loading to get the desired washing cycle. Each cycle delivers the exact water temperature at the exact point in the cycle that each garment type requires along with proper spin speed. Clothes Dryer IFB also produces good quality of clothes dryer for enjoying the privilege of modern Age. Microwave Oven IFB microwave ovens are the perfect example of a beautiful blend of

performance and style. Be it grilling tandorie chicken on the rotisserie or cooking a family meal on a 20SC2, cooking will no more be a tiring experience. Its microwave range will set you free to indulge in all the things that you have dreamed of whilst enjoying the luxury of a hassle free cooking experience. Dishwashers The flow through heater is strong point in IFB.That disgust drove us to invent a hygienic, sealed drying system. The IFB system is completely closed. We use no air at all to dry your freshly washed and perfectly clean dishes. The wash water is super-heated by our flow-through heater (you knew we'd sneak that in somewhere, didn't you?), which sanitizes dishes and heats the stainless steel wash tub walls of the IFB's dishwasher. The heat from the walls condenses the moisture on the dishes, and the condensation then runs down

the smooth stainless steel. The result? Spot-free, completely sanitized plates, glasses and silverware, with which you can't wait to eat a delicious meal.

IFB SERVICES
IFB provides one of the best sales after services Facility in all over India including 1600+ cities and Having toll free complain no. for the convenience of Customers.

Literature review All washing machines work by mechanical energy, thermal energy and chemical energy action Mechanical energy is imparted to the clothes load by rotation of the agitate top loaders or by the tumbling action of the drum in front loaders. Thermal energy is supplied by the temperature of the wash bath. On the early mechanical bath timers the motors ran at a constant speed throughout the wash cycle, although it was possible for the user to truncate parts of the program, by manual advancing the control dial. However by the 1950 demand for greater flexibility in the wash cycle led to the introduction of electronic timers to supplement the mechanical timer. These electronic timers enable greater variation in such functions the wash time with the arrangement, the electronic motor is periodically switched off to permit clothing to soak, and is only re-energized just prior to a micro switch being engaged/disengaged. In early automatic washing machines, any changes in impeller/drum speed were achieved by mechanical means or by a rheostat on the motor power. Despite the high cost of automatic washing washers, manufactures had difficulty in meeting the demand .although there were material. Shortages during Korean war by 1953 automatic machine sales in the US exceeded those of wringer-type electric machines. In the UK and most of Europe ,electric washing machines did not become popular unit in the 1950s.This was largely because of the economic impact of world war -2 on consumer market which did not properly rcover until the late 1950s.The early electric washers were single tub,wringer type machines ,automatic washing machines being
5

extremely

expensive.During

the

1960s,twin tub machines briefly became the popular helped by the low price of the Rolls Razor washers.Automatic washing machines did become dominant in the UK until well into the 1970s and by then were almost exclusively of the front-loader design.

INDIAN MARKET OVERIVEW The washing machine market is valued at Rs. 1500 crore and is growing at the rate automatic sub category is growing at the rate of 40% and 17% respectively. Washing machine is cyclical in nature and its sales commences with the onset of monsoon. Major Players Some of the major players in the category of washing machine market are: Whirlpool LG Electronics India Ltd. Videocon Samsung LG is the leader with 27% of market share. Whirlpool has a market share of 17%. Samsung has a market share of 14% IFB is market leader in front loading washing machine with a market share of 28% sales of 22% this year (2007-08) compared to last year. The fully automatic and semi-

TYPES OFPRODUCTS Fully automatic machines

6

Semi-automatic machines Front loading washer Top loading washer

Before the liberalization of the Indian economy, only a few companies like Kelvinator, Godrej, Allwyn, and Voltas were the major players in the consumer durables market, accounting for no less than 90% of the market. Then, after the liberalization, foreign players like LG, Sony, Samsung, Whirlpool, Daewoo, Aiwa came into the picture. Today, these players control the major share of the consumer durables market.

AIM AND OBJECTIVE:Aim and objective of this project was to know the market potential of IFB products in Meerut, Ghaziabad and Saharanpur. We gone through the survey and a research proposal to find what consumers and dealers think about this product. One important thing we tried to find out through this survey is viability of this product. We also tried to find out purchasing power of people of Meerut through this survey. As a surveyor and management trainee we have our personal aim and objective. We tried to learn how a research takes place and it was first experience for us as a team to work for such a big name IFB.My aim was to learn how to make a research proposal and how it works when It come to real operations.Consusmer survey is really tough job we learn to read consumer psychology through this survey. Our aim was to learn which help us to make a good manager in future and we are very much succeed in getting our aim and objective through this project.

METHODOLGY

My Methodology of doing project was very straight and simple. Survey is very tough and tedious job. I put various questions to the dealers, consumers and for institute we went to administration head for direct interview. We also tried to know which brand has maximum sales. I put some question to know dealer affection to particular brand. We also try to find out competitors condition in the market of Meerut, Muzaffarnagar and Saharanpur. As far as consumer survey is concern I took the samples only in Meerut city. I put all type of questions like psychological questions to know the thinking of customers regarding that product. I also try to find out more popular brand regarding various products. For this survey we collect data on two bases:1) Primary data- These are the data that we collect directly from consumer or dealers by asking direct question with them.
2) Secondary data:-We have done some research work through internet

and employes of IFB to know more about it. My research work was mainly descriptive because our range of survey was wide. This methodology helps us to get wide range of information.

CHAPTER 2

RESEARCH METHODOLOGY

10

OBJECTIVE OF THE STUDY

o o o o o o o o To study the consumer trends in home appliances sector. To study consumer decision-making & preferences. To study marketing strategies adopted by IFB. To study the level of customer satisfaction in IFB. To study the market potential. To study customer purchase decision behaviour. To understand the needs of different consumer segments. Comparative study of different electronics companies.

11

Research problem:
To study consumer trends, behaviour, preferences and level of satisfaction in IFB communication Ltd. The study was conducted in Meerut zone with sample size of 50 and sample units were suppliers and Consumer of home appliances

Research Design
The following methodology was adopted for the study purpose:

Type of research:
Descriptive and qualitative research design were used while conducting the project. Sampling Design was taken by the researcher as the Research design. The major purpose of the study is to describe the state of affairs as it exists at present. The study was based on the facts or information already available, & analysis of this available information make a critical evaluation of the material.

Research Method/Technique:
In the project report the researcher used following techniques while conducting his study: Analysis of documents

12

Survey Method: A market survey was done on home appliances companies. Interview (Personal): Both open and closed ended (unstructured) questions were asked while taking some information from the users of the appliances at Meerut zone. home

Questionnaire

(Structured):

structured

designed

comprehensive

questionnaire was framed and pretested for data collection from the customer .

Research Data
Data is the key activity of marketing research. The design of the data collecting method is backbone of research design. Data constitute the foundation of statistical analysis and interpretation. Hence the first step in statistical work is to obtain data. Data can be obtained from two important sources, namely: 1. Primary Data 2. Secondary Data

Primary Data:
Primary data are gathered for the specific purpose or for a specific research project, consist of original information for the fulfilment of project objective. When the data are required for the particular study can be found neither in the internal record of the enterprises nor in published sources. In some cases it may become necessary to collect original data.

13

Primary data can be collected in four ways:1. Observation 2. Survey

Secondary Data:
Secondary data are the data, which already exists somewhere. Secondary data provide starting point for research and after that the advantage of low cost and ready availability. Secondary data can be divided into two types: 1. Internal data 2. External data When researcher uses the data that has already been collected by other data are called secondary data. Secondary data can be obtained from journals i.e. internal sources report, government publication and books, professional bodies etc. Internal data are reports and memos generated within an organisation to facilitate its operations and annual report. External data are those specially produce for outside consumption.

Sources

from

which

the

researcher

has

taken

the

secondary data are as under:

1. Direct observation 2. IFB website 3. Books for marketing management 4. Surveys and customer data & report 5. IFB customers care office 14

6. IFB Brouchers

SAMPLE DESIGN Area of Sample:

The areas covered up in this survey was MEERUT

Selection of units under study

Sampling Units from MEERUT were suppliers and

Consumer of HOME APPLIANCES

LIMITATION OF THE STUDY:Though I tried my best to get information and elicit responses required for

preparing the project report and management of organization. Yet there were some problems faced by me. These are as follows:1) Time was a constraining factor. The duration of research was only eight week and we were working on eight project. It seemed to be a short duration for a through study of the Subject.

2) We were unaware of demographic condition and we were new in that Meerut zone.

3) We were covering 3 districts for dealer survey it was really job regarding accommodation and transportation.

tough

15

4) Unavailability of dealers and busy schedule of customer was exclusive factor because of which a lot of time was wasted during data collection.

5) There was possibility of sampling error

6) The Size of sample was small in relation to the total universe.

CHAPTER 3 DEALER SURVEY

16

DEALER SURVEY:Market Potential of Front loading washing Machine of IFB

2011

COMPILED BY: -

17

IFB

REPORT ANALYSIS
We visited to 37 dealers for our research but only 23 dealers has front

loading washing machine .So our sample size for front loading washing machine is 23.

F rontloadingdealer
LG Samsung IFB Videocon Haier Whirlpool Sony

2.70% 3.92%

13.50%

2.70% 18.90% 16.20%

37.83%

We found maximum no. of dealer interested in IFB front loading washing machine. We found that in front loading washing machine IFB is on the 1st position in market.LG and Samsung is on 2nd and 3rd position respectively.

H hestsalein% ig
LG Samsung IFB Videocon Whirlpool

3% 43%

11%

24% 19%

18

%Maxim dem um andin frontloading

%Maximum demand

47.83% 21.62% 16.21%

5.40%

5.40%

3.50%

IFB has maximum demand in front loading while Samsung and LG is on 2 nd and 3rd position.

%B salesprom est otional offer

LG Samsung Whirlpool Videocon IFB Haier

16% 14% 11%

5% 38% 16%

LG gives best sales promotional offer but most of loyal dealer of IFB told that it is IFB that was only biasness.

19

Personal assuranceg iven by dealers

Yes No

11%

89%

B randassureby dealer
brand assure by dealer

37.32% 27.02% 5.40% 13.50% 5.90% 10.81%

About 90% dealer give brand assurance to their customer and 37.32% of them prefer IFB while only 27% of dealer gives brand assurance to LG front loading washing machine.

20

2011

COMPILED BY:

DEALER SURVEY -Competitors range/Price/ features of Microwave oven vis--vis IFB

21

IFB

REPORT ANALYSIS:With the help of this questionnaire we tried to find out market potential of microwave and also competitors of IFB market. We visited 28 shops who deal in oven including exclusive showroom of various brands.

Mostly LG has maximum sale and convection type MVO has most sale

Convectional MVO (79%) mostly sale in Market of Meerut.

22

Most of the dealer give personal of assurance for a brand in which 27.27% of them give personal assurance to IFB.

23

More than 60% of dealers told that sale of IFB MVO has been increased and they are satisfied with the pricing strategy of IFB

24

CHAPTER 4 CONSUMER SURVEY

25

2011

CONSUMER SURVEY:-To Identify Scope & potential of Front loading washing machine

COMPILED BY-

26

REPORT ANALYSIS:We took sample size of 70 consumers to know the market potential of Front loading washing machine.

More than 35 % people use FLWM. Among 35% user 42% of them use IFB washing machine while LG is on 2nd position with 27% user use it.

27

%recom endationto other brand m

No 35%

Yes 65%

50% of users are satisfied with their brand and 65% of people told that they will recommend their brand to others while 34.61%told that they will not recommend their brand to other.

28

4)

Would you like to change your Top loading washing machine to Front

loading washing machine ?

2011

%preferenceof chang fromT loading es op toF ront loading

70% 60% 50% 40% 30% 20% 10% 0% Yes No Can't say
%preference of changes from Top loading to Front loading

% preference of changes from Yes No Can't say Top loading to Front loading 64% 20% 16%

COMPILED BY: -

IFB
29

REPORT

CONSUMER SURVEY:-To Identify Scope & Potential of Microwave Oven

ANALYSIS:30

We asked this question from 70 people and we found that 30 of them have MVO so we took sample size of 30 people. We found that every one knows about MVO.

Most of the consumer prefer LG and Onida .i.e. 32% and 27% while only 18% of customer have IFB .Among users 33% told that they will recommend their brand to others while 21% refuse to do so.

31

This question is asked from all 70 people in which 47.14% are interested in IFB MVO but most of the interested customer told that price is major obstacles.

% buyers affectedbyprice of
No 27%

Yes 73%

FRONT LOADING WASHING MACHINE PRICE LIST &CAPACITY OF IFB AND ITS COMPETITOR

IFB
32

S.No.

Model

No.

Capacity

Price

Digital 7kg

7kg

31,690/-

Senator Dx

6kg

29,500/-

Senator 6kg

6kg

27,500/-

Elite Sx

5.5kg

26,100/-

Elite Dx

5.5 kg

24,700/-

Senorita DX

5.5kg

22,250/-

Serena SX

5.5 kg

21,450/-

33

LG
S.No. 1 2 3 4 5 6 7 8.

PRICE LIST AND CAPACITY OF FRONT LOADING

MODEL F1403TD25 F1256QDP F1256QDP5 F1256NDP F1256NDP5 F1056LDP F1068LDP F8068LDP CAPACITY 8.0KG 7.0KG 7.0KG 6.0 KG 6.0KG 5.5KG 5.5KG 5.5KG PRICE 38,490/35,390/34,890/32,390/31,890/26,490/22990/20,990/-

34

SAMSUNG PRICE LIST AND CAPACITY OF FRONT LOADING

S.NO. 1 2 3 4 5 6 7 8.

MODEL WF8754CPG WD7652C8 WF8652SEA WF8652NFV WF8650NHW WF85502SEH WF8550NHS WF8550NHW

CAPACITY 7.5KG 6.5KG 6.5KG 6.5KG 6.5KG 5.5KG 5.5KG 5.5KG

PRICE 34,190/37,900/31,490/30,390/29,390/26,390/25,790/24490/-

35

MVO PRICE LIST &CAPACITY OF IFB AND ITS COMPETITOR

IFB
S.NO. 1. MODEL 30SC2(CONVECTION ) 2. 28SGR1S(ROTYSSER IE) 3. 25 SC2(CONVECTION) 4. 5. 25 PG1S(GRILL) 20SC2(CONVECTION ) 6. 20PG2S(GRILL) 20LT. 6,000/25LT. 20LT. 8,500/7,000/25 LT. 12,500/28LT. 9,900/CAPACITY 30LT. PRICE 13,500/-

36

7. 8.

17PG1S(GRILL) 17PMMEC( SOLO)

17 LT. 17LT.

4,900/3,900/-

MVO

PRICE LIST AND CAPACITY LG

S.NO. 1.

MODEL MC

CAPACITY 8088NRH 30

PRICE 14,125/-

(CONVECTION) 2. MC 8087ARH 30 13,450/-

(CONVECTION) 3. MC 8047ARH 30 12,970/-

(CONVECTION) 4. 5. MH7046S MC (GRILL) 30 8,370/11,155/-

7648WSH 26

37

(CONVECTION) 6. MC7688DP (CONVECTION) 7. 8. MH 6558F( GRILL) MH 6347B (GRILL) 25 23 7,315/6,735/26 9,425/-

MVO

PRICE LIST AND CAPACITY SAMSUNG

S.NO. 1.

MODEL CE1072LTS ( CONVECTION)

CAPACITY 28 LT.

PRICE 15,900/-

2.

CE1031L ( CONVECTION)

28 LT.

11,900/-

3.

CE1031LAT ( CONVECTION)

28 LT.

12,400/-

4. 5. 6. 7.

GE83ZL-Y

(GRILL)

23 LT. 23 LT. 20 LT. 20 LT.

7,400/7,900/5,900/3,900/-

GE83YL (GRILL) G273V (GRILL)

MW71E (SOLO)

38

CHAPTER 5

39

FINDINGS & SUGGESTIONS

FINDINGS
We got our findings after our completion of research work. Our findings are as follows:

37.83% of dealer sell front loading washing machine while LG is on 2nd position after IFB with 18.90%.Haier and Sony has very small participation in market of front loading washing machine with 2.70% .Samsung is on 3rd position with 16.20% dealer sell it.

43% dealer told that IFB has highest sale in front loading washing machine. LG is on 2nd position with 24.92% while Samsung is on 3rd position with 18.91%.
40

81.08% of dealer told that fully automatic washing machine sold more in comparison of semi automatic machine.

48.64 dealers told that they get almost same margin on every brand while 16.21% dealer told that they get maximum margins in IFB.

37.83% dealer told that IFB has best service after sales while 21.62% dealer

told that Samsung has better sale sales service.16.21% dealer told that LG has better sales service.

6) 37.83% dealer told that LG give best sales promotion offer while 16.21%

Dealer told that IFB and Samsung give best both sales promotional offers .

47% dealer gives assurance of IFB while 27% dealers give personal assurance to LG while purchasing washing machine

7) It is interesting to see that LG is on the top position with 31% whirlpool and Samsung is on the 2nd and 3rd position respectively and IFB holds 4th position in the market with 12.71% of total sale.

41

78.52% dealer told that convection microwave oven sale mostly in their shop. While no one told that Solo has maximum demand in comparison of convection and grill.

64.28% dealer told that they get almost same margin in every brand.10.71% of IFB and Onida dealer told that they get maximum margin in these brand.

25% dealer told that IFB has maximum demand in microwave oven while Onida is on 2nd position with 17.85% and Bajaj is holding 3rd position with 14.28%.

28.57% of dealer told that IFB is providing best service after sale. Onida and Samsung both are on 2nd position 14.28% dealer recommend them as a best service provider.

32.14%

dealer

told

that

Videocon

give

best

sales

promotional

offer,28.57% dealer told that LG give best sales promotional ,21.42% dealer told that IFB give best sales promotional offer.

It is interesting to see that not a single dealer has sales after service authentication/certification .All companies do their service after on their own.

42

78.52% dealer give personal assurance to their customer while purchasing microwave oven this shows purchasing behavior of customer is influence by dealer at a great extent.

Out of 78.57% dealers who give personal assurance to any brand we find this out come. This graph shows that most of the dealer Suggest IFB 27.27% while 22.72% dealer suggest Videocon.13.63% of dealer suggest Bajaj and Ken star. Out of 28 dealers who sell Microwave oven we found 42.86% of them sell IFB MWO.

Out of 42.86% dealer of IFB 66.66% told that sale has been increased in last two quarter while only 8.33% told that sales is decreasing rest of 25% of dealer told that sales is constant

Out of 42.86% dealer of IFB only 66.66% dealer are satisfied with the pricing strategy of IFB while 33.33% of dealer are not satisfied with it.

In front loading IFB is ranked 1st by consumers while LG is ranked 2nd by consumer in Front loading washing machine while Videocon and Samsung is on 3rd and 4th point respectively with 20.45% and 19.36%.

About 38.46 % consumer told that washing machine has affected their life up to 50-60% while 34.61% told that washing machine affect their social, cultural and psychological life up to 80-100%

43

Out of 70 consumers 37.14% of consumer use front loading washing machine while 62.86 does not use it.

Out of 37.14% who use front Loading washing machine, 42.41% of them use IFB while LG 26.92% of them Samsung and Videocon are 11.54%.

50% of consumers are satisfied with features in respect of price they have paid while 26.92 % consumers are not satisfied with it.

64% of consumer told that they will prefer changes from top loading to front loading while 20% of them told that they do not want to change it.

47.14% of consumer prefers clean washing as preference attribute of consumer while 20% prefer long durability.

29.17% of consumer prefers LG Microwave while 25% of consumer prefers Onida Microwave and 16.67% of consumer prefers IFB Microwave.

83.33% consumers say that they use Microwave more than twice a day it shows the usefulness of the Microwave.

44

37.50% of consumers say that they are satisfied with their Microwave Oven but 25% of consumers are dissatisfied with their Microwave ovens.

45.83% of consumers recommend their brand of Microwave Oven to others but to the some extent while 33.33% of consumer fully recommends their brand to others.

41.30 % of consumer told that price is major obstacles in buying MVO while 23.90% told that due to less use of it they do not buy it.28.26% of consumer where not able to answer this question.

About 61.43% of consumer prefers 61.43% convection MVW while 28.57% prefer solo+ grill of MVO. On the other hand 10% consumer likes to buy only solo model of MVO.

Most of the consumers (77.40%) told that they get information about consumer durables like MVO from their Peer group while only 11.43 % of consumer told that they get information from magazine. only 5.71% of consumer told that they get information from magazine

82.28% of consumer told that they prefer dealer for buying their product like MWO while MVO. 11.43% prefer teleshopping for buying product like

45

34.28% of consumer told that they are price sensitive and their buying decision mainly depend on price the second preference they give to brand and then aesthetics and after that quality comes.

47.14% of consumers prefer IFB MWO while 52.86% people say no to IFB MWO.

S.W.O.T ANALYSIS:We have done SWOT ANALYSIS of Meerut zone to go through the strength, Weakness, Opportunity and Threat. STRENGTH: - IFB strength in Meerut zone is its brand itself. Though it is a premium brand high class people are mostly brand loyal of IFB WEAKNESS: - One of its weaknesses is ineffective promotion and high price. OPPORTUNITIES: IFB has opportunities because expense on white goods

is increasing day to day by common people. Very few players make good front loading washing machine.IFB can take lead. THREAT: Main threat for IFB is reach ability. It is le not as reachable as

brand like LG and Videocon.IFB has very less no. of loyal dealer.

46

SUGGESTIONS
We find conclusion from this survey but with conclusion we have added some suggestion regarding front loading washing machine market of IFB in Meerut Zone. 1) We found that there is very good market of Front loading washing machine of IFB but to keep this momentum IFB should have to make loyal dealer who can promote this brand. 2) One very serious complains we got to know from some dealer that area in charge only take care of some of dealers. This is creating cartel type situation among dealers as a area in charge we should have to avoid it because we cant sale our product with the help of one or two dealer. This is creating dissatisfaction among some dealer and creating bad mouth of publicity. 3) One of important things we got to know from dealers that some of dealer of IFB in Meerut are selling machine only on order of customer. They have not put Front loading in display. We should have to visit our dealers randomly and we should have to be very careful in providing dealership. 4)LG and some of the brands are not very good in comparison of IFB but

because of aggressive promotion in market they are in good condition in market of Meerut, Muzaffarnagar and Saharanpur.IFB should have to do some promotional work. 5) Most of the dealer told that Senorita Dx is mostly sold in their store.

47

SUGGESTION
We find some conclusion and try to give some suggestion regarding dealer survey of Microwave oven in Meerut zone. We found that most of the dealer of IFB does not deal with microwave oven. They deal with some other brand like Ken star and Bajaj which are more economical than IFB. We suggest that IFB should promote its brand and motivate dealers to keep it in shelves. This will attend customer attention.

One of important thing we notice during survey that Solo type of Microwave oven of IFB has very less sale .So IFB should have to take some step to increase its sale.

4)We found that during survey dealer of various brand promote their own brand thats why some of the statistics are in favor of IFB.

Reach ability of front loading washing machine is very less as most of IFB dealer does not have display Front loading washing machine. Most of consumer has complained about it.

48

Most of consumer told that they can change their top loading with front loading washing machine so IFB should have to come with some exchange offer or have some sale strategy according to which even middle class people can enjoy premium brand.

IFB should have to increase their number of dealer to increase availability of Front loading washing machine.

s we find most of the MWO consumers are of average income group i.e most price sensitive class in our society. Thats why IFB should have to come with good promotional offers in market.

Most of the consumers told that they want to buy convection MWO but they already had the solo one. So IFB should have to come with some exchange offer.

IFB should increase the availability of their products so that the product can easily be available to the consumer at every corner of the city.

IFB should promote its brand through brand promotion activities like exhibition or road shows to increase its awareness.

49

BIBLIOGRAPHY
50

BIBLIOGRAPHY:-

www.google.co.in
www.ifbappliances.com

References: 1.Marketing research, G.C.Beri, Third Edition, Tata McGrawHill Publishing Company Limited, New Delhi, 2000 2.)Marketing management, Philip Kotler, Twelth (Millennium) edition, Prentice-Hall of India Private Limited, New Delhi, 2003

51

QUESTIONNAIRE

Questionnaire

52

TO IDENTIFY COMPETITORS RANGE/PRICE/FEATURES FLT VIS A VIS IFB DEALER SURVEY Dear Dealer, As the management student of Kohinoor Business School, Khandala we want your opinion regarding the product to serve you better. Please dont be biased during answering following questions.
Name: . Age: (1) below 25 Gender: (2) 25 35 (3) 35- 45 (4) more than 45

Male ..

Female .

Q1.

Which brands of Front Loading Washing Machine you sale in your shop? ( ( )Samsung )IFB ( ) Onida ( )

( )LG Videocon Q2.

Which brands has maximum sales in your shop? ( )LG ( ( )IFB )Samsung ( ) Onida ( )

Videocon Q3

Which type of Front Loading Washing Machine has maximum demand in

your area & Why? ( ) Fully Automatic ( ( ) Semi Automatic ( )Videocon ( )IFB

( )LG Q4.

)Samsung

Which company is providing best after sales service ? ( )LG ( ( )Samsung )IFB ( ) Onida ( )

Videocon Q5.

Which brand gives best sales promotion offers?

53

)LG

)Samsung ( )IFB

) Onida

Videocon Q6

Do you give personal assurance for any brand while selling Front Loading

Washing Machines? ( ) Yes No( )

Q7.

Which brands of Microwave oven you sale in your shop? ( ( )Samsung )IFB ( ) Onida ( )

( )LG Videocon Q8.

Which brands has maximum sales in your shop? ( )LG ( ( )IFB )Samsung ( ) Onida ( )

Videocon Q9 Why? ( Q10. ( )LG ( )IFB

Which type of microwave oven has maximum demand in your area &

) Convection

( ) Grill

( ) Solo

Which brand gives best sales promotion offers? ( )Samsung ( ) Onida ( )Videocon

Q 11 Which brand is best in terms of serviceability? ( )LG ( )Samsung ( )IFB ( ) Onida ( )

Videocon

Q12 Do you have authentication/certification of sales after service facility of any company? ( )Yes No( )

If yes please specify .

54

Q13

Do you give personal assurance for any brand while selling

Microwave oven? ( ) Yes No( )

If yes please specify.. Q14. Do you sell IFB Microwave oven? ( Yes No ( )

If yes IFB sales performance during last year. ( ) Increasing ( ) Decreasing ( ) Constant

Q15 Are you satisfied with pricing strategy of IFB? ( ) Yes ( ) No

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TO IDENTIFY SCOPE OF FRONT LOADER WM IN INDIAN MARKET CONSUMER SURVEY

Dear Customer, As the management trainee of IFB company, we want your opinion regarding our product to serve you better. Please dont be biased during answering following questions.

Name: . Age: (1) below 25 Gender: (2) 25 35 (3) 35- 45 (4) more than 45

Male ..

Female . (2) (10,000 20,000) (4) more than 30,000

Income: (1) below 10,000 (3) (20,000 30,000) Profession: 1(a) Yes( (b) (

Do you use Front Loading Washing Machine? ) No( )

Which brand do you use? )IFB ( )LG ( )Samsung ( )Videocon (

)Whirlpool 2. Is your washing machine provides enough features in respect of price of

product (Cost vs. Benefit)? ( ) Yes ( ) No 56 ( ) Cant say

3. ( 4.

Would you recommend your washing machine to others? ) Yes ( ) No

Would you like to change your Top loading washing machine to Front loading

washing machine? ( ) YES ( )No ( )Cant say

5.

Rank the following attributes according your preferences by which Front

loading WM is/will be better than current WM (1) Long Durability (2) Water Saving (3) Detergent Saving Clean Washing ( ) ( ) ( ) ( )

6.

Are you aware of Microwave oven? ( ) Yes ( )No

7.

Do you have microwave oven? ( ) Yes ( )No

.IF yes, which companys Microwave oven do you have? ( ) LG ( ) IFB

8. How frequently do you use microwave oven?

( ) Onida

( ) Videocon

( ) Samsung

( ) Once in a day twice

( ) twice in a day

) more than

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II. Are you satisfied with your Microwave oven? ( ) Very satisfied ( )Dissatisfied ( ) Satisfied ( )Neutral

III. Would you recommend yours brand of Microwave oven to others? ( ) Yes 9 (b). I. IF No, What you think is major obstacle to buy MWO? ( ) Lack of awareness ( ) Price ( )Less Uses ( ( )No ( )At Some Extent

)Cant say 10. Which microwave oven will you prefer most? ( 11. ) Convection ( ) Solo + Grill ( ) Solo

From where do you get information about the consumer durables like

MWO ? ( ) Magazine ( ) TV 12. ( ) News Paper ( ) Neighbor/Colleague/Friends/Relatives What mode of purchasing you adopt to buy Consumer durables? ( ) Dealer ( ) Online specify) 13. Do you feel that Microwave oven can fulfill your lifestyle, social, cultural ( ) Tele shopping ( ) others (please

and psychological needs?

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( ) None 80% - 100% 14.

( ) 20% - 30%

( ) 50% - 60%

Which attributes do you look during purchasing consumer durables? ( ) Performance ( ) Price ( )Brand ()

( ) Quality Aesthetic 15.

Do you like to buy IFB Micro wave oven? ( ) No

( ) Yes

59