J AMES D IMITRIADIS

55515 Rolling Rock Circle | Tarpon Springs, FL 33418 | 555.555.5555 | jimd@eaddress.com

CHIEF INFORMATION OFFICER

Executive Leadership | Turnaround Solutions | E-Commerce Highly motivated and experienced information technology (IT) officer with proficiency in e-commerce business development, network infrastructure, and communications technology. Comprehensive understanding of the wholesale and multi-channel retail industry with a particular affinity for turnaround management scenarios and building new technology teams. Thorough knowledge of the latest trends in data and sales management, applying available tools to automate processes and increase employee productivity across divisions. Analytical talent and management experience transferable to senior Chief Information Officer positions. Synthesize, review, and analyze sophisticated data, contributing valuable input to the executive decision-making process. Regarded for the ability to drive processes and motivate teams. Outstanding interpersonal communication and natural leadership skills. Member of the CIO Leadership Network. Additional strengths include: Capital Budgeting / Project Management Strategic Planning & Risk Management Operational Execution & Efficiency Continuous Process Improvement Change Management Consulting Team Collaboration / Leadership Skills High-Profile Management Presentations Interpersonal Communication Abilities Enterprise Resource Planning (ERP) Security & Governance / PCI & JSOX

PROFESSIONAL EXPERIENCE
ABCD CORPORATION, Tampa, FL Senior Vice President & Chief Information Officer (2008-2010) Coordinated and built a sophisticated IT shared services organization for a multi-channel retail and wholesale operation that generates $3 billion in annual revenues. Growing rapidly through acquisition, the company achieved nationwide scale as the largest independent tire and service organization in the United States (1,200 retail stores, 50 wholesale distribution centers, and 10,000 employees). Reported to the Chief Financial Officer with consistent interaction with the heads of the wholesale and retail businesses. Served as a member of the senior operations group responsible for defining the companys technological priorities and long-term strategy. Oversaw an operating budget of $30 million and held decision-making authority on a $20 million capital budget for new investments. Provided leadership to a network of three data centers, enforcing consistent operating standards between locations to minimize oversight requirements. Partnered closely with external vendors to upgrade hardware and software technologies and acted as the executive committees lead IT consultant. Researched the competitive landscape and analyzed the latest technology trends. Increased the total IT staff by 33% with a corresponding compensation increase of only 10%. Replaced expensive contract workers by providing internal staff with additional training to handle programming and maintenance duties previously outsourced to third party vendors. Directed and influenced external and internal audit teams who worked with IT security to address material system security weaknesses (software, hardware, network, business process) leaving the company vulnerable to operational risk. Defined a new process manual and installed modern security tools and access control systems to ensure full compliance. Stabilized the software applications and network hardware impacting the companys main stores and distribution centers. Eliminated system downtime that cost the company thousands of dollars in potential business and lost sales. Negotiated a 15% reduction in cellular phone costs and a 5% reduction in other communication costs leading to $500,000 million in total savings for the bottom line. Recognized by senior management for applying a heightened standard of cost control in challenging market conditions. Insisted on utilizing a calculated return on investment (ROI) prior to pursuing a new endeavor. Encouraged a systematic review process on every initiative proposed by the executive management committee.

James Dimitriadis, Page Two

555.555.5555 | jimd@eaddress.com

PROFESSIONAL EXPERIENCE CONTINUED LDD DIRECT, Monmouth, NJ Chief Information Officer (2006-2008) Excelled as the lead executive overseeing the technology operations of a $500 million retail catalog and online sales business. LDD Direct produces five major brand catalogs, hosts multiple websites, operates six retail outlets, and maintains three sophisticated call centers open 24/7 serviced by a national fulfillment center and corporate office presence spread across four states (New Jersey, Wisconsin, Pennsylvania, and Virginia). Directly accountable to Chief Executive Officer and charged with ensuring the continuing development, function, and improvement of the companys IT, e-commerce, and communications (data and voice) services. Supervised six direct reports responsible for the companys general e-commerce, quality assurance, and IT operations & administrative functions. Managed a $20 million annual operating budget and allocated a $7 million capital budget to new technology initiatives. Implemented an innovative market research tool that aligned customer buying habits with targeted marketing programs. Efforts increased the conversion rates on promotional offers by 10% translating to a $7 million increase in annual revenues. Successfully completed a $1 million fulfillment center efficiency project ahead of schedule by negotiating new terms with a key contractor to save over $250K in capital expenses. Inherited a problematic situation and immediately took full control to ensure proper project execution through the appropriate channels. Streamlined existing warehouse operations to eliminate the need for a costly system replacement. Rolled out a series of new service level agreements (SLAs) to preserve functioning equipment that ultimately avoided $200K in procurement costs.

TXO SUPERMARKETS, Dallas, TX Chief Information Officer (2005-2006) Directed and managed the information technology infrastructure team of a privately-owned and highly profitable supermarket chain operating 50 stand-alone stores scattered throughout the state of Texas. The company achieved annual sales of over $1 billion from 10,000 employees, maintaining a number one position in most markets served. Oversaw five direct reports responsible for enterprise architecture, operations management, system development, communications, and store support. Regarded for exceptional leadership skill contributing to the modernization and stabilization of the customer checkout experience that led to increasing satisfaction metrics and repeat business. Established a 95% service capability standard across all stores, ensuring that the maximum number of checkout lanes remained fully available to all customers. Efforts minimized customer waiting times and increased inventory turnover and cash conversion rates. Significantly reduced hardware maintenance costs by negotiating bulk savings rates from strategic suppliers of computer checkout terminals. Collaborated closely with the Chief Operating Officer of Store Operations, emerging as a trusted business partner. Encouraged the use of available technologies to deliver automated solutions to existing procedural challenges at the store level. Presented new ideas to the regional management committee meetings convened once a month to analyze the companys current operating state.

Prior Experience: DEF CONSULTING SERVICES, INC., New City, NY Consultant, Retail (2001-2005) XYZ, INC., Irvine, CA Executive Vice President, Services Division (2000-2001) AVC, INC., New York, NY Executive Vice President, Business Transformation (1998-2000)

PROFESSIONAL CERTIFICATION
CHIEF INFORMATION OFFICER (CIO) LEADERSHIP NETWORK Experience and education assessed equivalent to Bachelor of Science Degree in Computer Science.