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2, Jalan PUJ 9/21, Bandar Putra Permai, Puncak Jalil, 43300 Sri Kembangan, Selangor 016-6412016


Corporate Senior Manager with 5+ years in training and course development: delivering training, designing and writing courses, leading teams of trainers, and directing enterprise initiatives. Strong leader with bias including Contingency and Business Continuity planning, and the establishment of a strong, cohesive IT vision, direction and strategy. Four full commercial ERP (Enterprise Resource Planning) implementations and 3 years in-house support experience. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment.


BRIGHT MINDS is an corporate training consultancy, facilitating a broad range of learning programmes from IT based syllabus to corporate leadership trainings. Chief Executive Officer Spearheaded change division-wide, establishing new strategic direction for amalgamated division (acquired companies and units), leading financial turnaround for operations at near-zero profitability, and building strong leadership team.


Led management team in identifying and correcting critical problems; reduced and streamlined overhead expenses, strengthened product gross margins, overhauled and improved operating processes and systems, resolved quality and warranty issues, and differentiated product lines. Managed the architecture of total redesign of network infrastructure including enterprise storage, server virtualization, and increased systems redundancy increasing network capacity and responsiveness by a factor of 10 during the pre-resignation of IT Head. Built acquisition pipeline and relationships with key R&D organizations. Implemented strong, aggressive marketing campaigns/programs within critical OEM markets. Introduced modern training techniques (gained from previous ACS experience) and adapted solutions to specific requirements and environment, resulting in 20% training resources reductions and 30% decreases in training time.

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Affiliated Computer Services (ACS XEROX)


ACS is an IT solution contractor specializing on a leading role to refurbish new IT innovation t& technology to its clients. My department was contracted by GlaxoSmithKline (pharmaceutical) to provide human resources IT support services for its US based employees and its global assignees. IT Training Consultant

Coordination/facilitation of training engagements as directed by corporate management. Analyze training delivery options to address needs and recommendations based on costs & effectiveness. Develop training modules based on Customer Board Review & internal need specification.

Achievements Promoted from Learning & Development Specialist to Training & Documentation Consultant. Implemented a new, comprehensive Disaster Recovery (DR) and Business Continuity plan incorporating a remote DR site and procedures for automated and semi-automated failover, recovery, and continued operations with full leading assistance of the IT department. Assisted in the selection and implementation of a new Enterprise Resource Planning (ERP) package corporate-wide, replacing and consolidating eleven six different finance/ERP packages previously used across various legal entities. Created innovative new training guidelines during SAP implementations within BPO projects. Implementation of the 360 Leadership Program (John C. Maxwell) for all senior management levels.

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The Call Center Division provides Customer Resolution Management and IT Services to its customers via phone and online. This includes Sales, Account Support, Personal Financial Consultation, Customer Care and IT support. Assistant Manager (Call Center) Direct and train staff in deposit and loan production, merchant services, consumer credit and mortgage administration, Internet and ATM banking, and customer service strategies. Accountable for all telemarketing operations including workforce management and reporting, staff coaching and development, and problem analysis/decision making. Demonstrate expert knowledge over a variety of all relevant IT applications and methodologies. Lead, organized resources, motivated and trained my service team to achieve service excellence and continuity of high performance in terms of IT and service support. Work hand in hand with various departments and bank branches in Malaysia and Singapore, to ensure timely and accurate order fulfillment. Conduct feasibility checks, test, implement and monitor new processes / work improvement procedures.

Achievements Researched and established common guidelines for servicing designated priority banking customers. Once in place these policies and procedures reduced complaints by 60% from the daily complaint average received. Developed a new tracking system that ensures all call escalations are well handled and routed to the right tier. Introduction of QFD (Quality Function Deployment) and TRIZ (Theory of Inventive Problem Solving); which of both are part of six sigma initiative. Promoted to Assistant Manager within 3 months after being recruited as a Senior Financial Executive. Accredited as Consumer Financial Service Banker (2006).

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Environ Holdings

April 2006-July 2006

Environ Holding is a engineering company that provides consultation programs and is the sole distributor of environmental based technology to the government agency (MOA), SYABAS, INDAH WATER KONSORTIUM etc. These technologies vary from waste water treatment to underwater cleaning robotics. Technical Sales Executive Submit proposals and negotiate sales terms with purchasers of Environ goods. Monitor the progress of contracts tracking purchase orders, deliverables, and milestones. Research and evaluate consumers, sales history, pricing, emerging competition, packaging, and market trends to forecast sales and profits accurately.

Achievements Assisted in development and execution of highly successful sales strategy. Increased customer satisfaction by implementing procedures to raise quality.

Certified Trainer on the following; (US) Peoplesoft 9.0 Call Centre Management Information System (US) Transaction Processing (US) HR Self Service Portal (US) Payroll and Taxation System (US) HR Policies (US) Compensation (US) US Benefits Program Emotional Intelligence (F) Awareness of Anti Money Laundering Course (F)Awareness of Information Security Course (F)Internal Control Framework & Whistle blowing Reporting Process Awareness (F) Asset & Liabilities Management (F) Intensive Course on Islamic Capital Market Providing Superior Customer Service Overcoming Time Management Challenges Six Sigma Design Approach (Freescale Adaptation)

Technical Skills
MIS hands-on experience: Windows, Linux, wireless, VPN, VoIP, Terminal Services, Web servers, Email, Antivirus, Backups, DNS, Active Directory, routers and firewalls, security, strategic planning, contingency planning, training, help desk, technical support. Adobe Presenter Microsoft Visio Microsoft Project PEOPLESOFT Human Resources Self Service Portal Database CISCO CCNA Page | 4

University of Science and Technology of Msia Marine Biology Bsc (Hons), degree encompassing the following, besides Marine Research Studies; Computer System & Applications Biostatistics Management & Business Studies International and Local Marketing Strategy Interpersonal Communication Science Communication

Dean List Award (Semester 4 &5) Head of the Varsity English Debate Team
References will provided during interview to protect confidentiality.

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