MaxiMising the RetuRn on YouR KM investMent

Learn how to extract more vaLue from your KnowLedge management initiative
thursday : 6th december 2012 : citigate centraL, sydney one-day worKshop
Early Bird Pricing: $795 + GST

This workshop will provide a practical insight into the improvements that can be made to generate more value from Knowledge Management methodologies. The primary technique is to ensure that the KM initiative is directly aligned with the priority organisational objectives.

worKshop Leader:
James digges, director, digges consuLting group

James Digges has significant experience working with organisations to further improve their Knowledge Management systems. James has led initiatives that have developed organisations into effective knowledge sharers with an emphasis on applying knowledge to improve the achievement of organisations objectives.

about the worKshop:

We will be covering strategies and tips on how to maximise the efficiency of Knowledge Management systems including: q Maximising the applicability of and access to knowledge, q Minimising the disruption caused to operations during the generation of knowledge, and q Examining the ways in which Knowledge Management can be better integrated with other organisational initiatives.

9.00am 9.30am 9.30 10.45am 10.45am 11.00 12.30pm 12.30pm 1.30 2.45pm 2.45pm 3.00 4.30pm 4.30

Registration Workshop starts Session 1 - The Knowledge Cycle Morning refreshments Session 2 - Techniques to Maximise Value Generation Business Networking Lunch Session 3 - Efficiencies in Knowledge Management Afternoon refreshments Session 4 - Effective Measurement and Reporting Workshop ends

Intended audience:
Senior Managers responsible for Knowledge Management Knowledge Managers Knowledge Management Team members Intranet Managers Best Practice Managers Chief Operating Officers of Service Industry Organisations

about the worKshop Leader:

James is the Director of Digges Consulting Group. He has gained his experience working in Asia, Europe, the United States and Australia. He has broad industry experience, including with globally significant clients such as: Alcoa, DHL, Lloyds TSB, Merck Sharp & Dohme, Rio Tinto, Swiss Re and the United States Air Force. Additionally, he has provided consulting services to all levels of government, including: Federal and State departments and corporations, and local government. His areas of expertise include: information and knowledge management, continuous improvement, business excellence, and management systems. Digges Consulting Group provides clients proven methodologies to maximise the results that can be achieved through effective management systems by best applying processes, content, relationships and technology.

Maximising the Return on Your KM Investment

Fax back this form on +61 1300 550 663

4 ways to book
Tel: +61 1300 550 662

aga@arkgroupasia.com www.arkgrouaustralia.com.au

Ark Group Australia Pty Ltd Main level, 83 Walker Street, North Sydney, NSW 2060

AG-WEB

One-day Workshop Thursday, 6 December 2012 Citigate Central, Sydney, Australia

Standard Pricing Early Bird Pricing

$895 + GST

Offer ends (8/11/2012)

$795 + GST

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Preferential rates are available at Citigate Central, Sydney Please contact the hotel directly to make your reservation,quoting Ark Group Australia as your reference. 169/179 Thomas Street Sydney NSW 2000 (02) 9281 6888

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Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged. For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. 5. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. 6. All cancellations must be received in writing. 7. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the E049 cancellation or variation of the programme.
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