Question 1.

The practice of storing up grievances so they may be unloaded at another time is called

gunnysacking. harboring. brownbagging. stonewalling.

End of Question 1

Question 2. Recognizing that your partner has legitimate feelings demonstrates

empathy. imagining. Mind reading. sympathy.

End of Question 2

Question 3. Which of the following describes the process by which individuals come to agreement?

Negation Fighting actively Avoidance Accommodation

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Question 4. Which of the following strategies will help you avoid moving from argumentativeness to aggressiveness?

Stressing the specific areas of disagreement rather than generalizing. Emotional expression Centering arguments on issues rather than personalities. Interrupting as needed to state your position fully.

End of Question 4

Question 5. One of the advantages of conflict is that it forces you to examine problems and work toward a potential

outcome. solution. experience. relationship.

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Question 6. Conflict that refers to a disagreement among connected individuals is

interpersonal conflict. friendly conflict. intrapersonal conflict. negative conflict.

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Question 7. What is a part of every interpersonal relationship?

Communication Conflict Love Stress

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Question 8. What type of approach to conflict is "avoiding"?

I lose - you lose I win -- you win I win - you lose. I lose -- you lose, and then I win

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Question 9. What type of approach to conflict is "competing"?

I lose -- you win Be both win and lose I lose -- you lose I win -- you lose

End of Question 9

Question 10. One advantage of conflict is that it

makes problems go away. forces one to choose friends wisely. makes problem people go away. forces problems to be addressed.

End of Question 10

Question 11. A competing conflict style might be best suited for which environment?

A courtroom A child-parent relationship An intimate relationship A business partner relationship

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Question 12. One reason people might give for selecting an accommodating approach to conflict is to

force someone to be more open in discussions about a particular issue. win an argument. keep the peace. avoid further conflict.

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Question 13. A person using an "avoiding" style of engaging in conflict is likely

unlikable. trying to manipulate another person. irresponsible. trying to ignore a problem.

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Question 14. Collaborating is

other-oriented. education-oriented. competition-oriented. self-oriented.

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Question 15. Understanding exactly why one is angry can help one to

hide it. direct it. unleash it. manage it.

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Question 16. The first stage of conflict resolution is to

define the problem. think through possible solutions. analyze the problem. choose a solution.

End of Question 16

Question 17. What drives conflict?

Interpersonal relationships Goals Angry people Unreasonable rules

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Question 18. Which of the following is the most likely consequence of avoiding a conflict?

Resentment will build. The issue can resurface in another guise. It will go away permanently. Everyone wins.

End of Question 18

Question 19. When a conflict is defined, what needs to be attended to in addition to any obvious issues?

The relationship Accommodation Where the conflict will be resolved Evaluation

End of Question 19

Question 20. Which of the following is a conflict resolution skill?

Avoiding Passive listening Active listening Accomodating