16 August 200

Biswas, Buddha Dev Associate Professor American International University-Bangladesh Subject: Submission of the Report. Dear Sir, We have the pleaser to submit Report in a as per your direction. We are grateful to you for giving us an opportunity to make a research paper on the topic named A study on problem and prospects of CNG station in Dhaka city as granted by you. When we select out topic, we think that it must may be familiar with us. We hope that our report play an important role among the people who are read this and help to make a great desire for the people. We made our report based on survey method. We found from our survey that CNG station and users are facing some problem. We hope that government and should take some necessary step. Finally we hope that you accept our Report Paper and permitting us to present it before you. Yours sincerely, Rizvi Radoan Al Imam Md Touhid Hossain Mohammad Saddam Parvej Masud Shihab Mohammad

Abbreviation

1. CNG = Compressed Natural Gas 2. RPGCL = Rupantarito Prakitik Gas Company Limited 3. BRTC = Bangladesh Road Transport Corporation

Pre-face

Bangladesh has a large amount of stranded gas. Most analysis recommends CNG as a major downstream use for this gas. Dhaka is the capita city of Bangladesh; Dhaka has a significant level of air pollution due to particulate matter. In 2001, two-stroke threewheeler baby taxis were identified as one of the major causes of air pollution by the different agencies and it was found that major portion of Hydrocarbon, Volatile Organic compound, Carbon monoxide and Particulate Matters were emitted due to use of excessive quantities of low quality lube oil. The Ministry of Communications, Government of Bangladesh decided to ban two stroke baby taxies from 1st December 2002. A new fleet of compressed natural gas (CNG) three-wheeler has introduced on January2003.But after starting the business CNG owners, users and CNG station owners are face a lot of problem. Initially we identify some problem and also during the survey find out their business problem. Before beginning our research we had some approximately idea about CNG business. So at last we try to find out their actual problem solution for that kind of problem. We hope that our report play an important role among the people who are read this research paper.

Acknowledgement

This study is the outcome of a research work undertaken by the Research and Methodology course instructed by Biswas, Buddha Dev Associate Professor of American International University for summer 08 semesters student to experience and gather knowledge from a practical business problem. We are grateful to them who have spontaneously assisted us in connection the study. Specially, we are thankful to our honorable teacher Biswas, Buddha Dev. Who supervise us in every step of starting and completing our research paper promptly? We are thankful to those CNG stations people and users who co-operate us with their kind patience. We are also gratified to all those people who helped us to complete this study directly or indirectly. We also pay our debt to those web sites that already helped us by providing fruitful information without these help support and co-operation. We would not be able to complete our study successfully.

Table of contents

Serial 1.1 1.2 1.3 1.4 1.5 1.6 1.6.1 1.6.2 1.6.3 1.6.4 1.6.5 1.6.6 1.6.7 1.6.8 2.1 2.2 2.3 2.4 2.5 2.6 2.7 3 3.1-3.38 3.39.1-3.39.8 4 4.1-4.7 4.8 5.1 5.2 6

Particular Introduction Background of the study Objectives Purpose of the study Purpose of the study Methodology Study area Study Population Research Design Sampling Technique of data collection Data processing and analysis Interview Limitations Why CNG for Bangladesh? Market approach Influencing factors The Government package for CNG A complete CNG refueling station includes Existing & projected growth rates RFID to Ensure Safe Refueling of Natural Gas Vehicles Analysis to the CNG station owners Frequencies Cross tabs Analysis to the customer Frequencies Cross tabs Findings Recommendation Conclusion

Page no 1 2 2 3 3 3 4 4 4 4 5 5 5 6 7 8 8,9 9 9 10 10-11 12-57 12-49 50-57 58-65 58-64 65 66 67 68

Part one 1.1 Introduction

CNG vehicle business creates an important opportunity among the people in our country for saving environment and saves journey According to RPGCL officials, there are 110 authorized conversion workshops in the country and 80 of them are in Dhaka. The total number of CNG filling stations across the country was 210 and of them, about 100 are situated in Dhaka .workshops serviced around 138,000 converted vehicles About 10 years ago our environment was so polluted and risky for baby taxi, which was used petrol and octane. But now- a- days we fell very comfort by having the CNG vehicle. CNG use could save Bangladesh significant amounts of foreign exchange. World Bank estimates savings of Tk 4

core per station per year which is twice that of the investment cost. CNG vehicle is a new generation of baby taxi. It saves our money and time. But few days ago when we select our topic, we found various kind of problem- affect CNG owners, driver and CNG stations owner. That kind of problems is not hopeful. These create a cause effect relationship between the users and CNG stations owner. We are going to know about details by explanation of our research paper at the end.

1.2 Background of the study:

Transportation has a great impact on human civilization. Day by day it is becoming more and more modern and CNG (COMPRESSED NATURAL GAS) is the modern version of energy resource for vehicles.In Bangladesh especially in Dhaka there are many CNG stations which provide regular service to the customers. But it has never been highlighted that what kinds of problems the customers and CNG owners facing.As a part of our research project we want to figure out those problems. So we have decided to conduct a research name-Study on the problems and prospects of CNG station in Dhaka city.

1.3 Objectives:
To reach to the exact result of any study or analysis fixed up of the objectives of that study is must. Other than that study will not be able to reach to the exact result. Our main objective is: To understand the problems and prospects of CNG station business in Dhaka city. Our secondary objectives of this research project is given bellow To understand the impact of load shedding on this sector. To understand the satisfaction level of customer and owners. To understand the future prospects of government on this sector

1.4 Purpose of the study:

There are so many CNG station available all over the Dhaka city. But there are lots of problems that customers face while going for service and there are some limitations of resources that make the CNG owners to provide poor service. So, our main purpose to find out what kind of problems and limitations make this sector questionable.

1.5 Scope:

Everything has a specific purpose and target. Behind doing this research we also have our target. After reading this research we hope that everyone will come to know details about the CNG station. Who are the owners, required qualification for registration, government rules and all the problems that CNG owners and as customers we faces. This is an overall study on CNG business

1.6 Methodology
INFORMATION SOURCES: PRIMARY As our primary focus is to determine the affecting factors from customers prospective as well as owners prospective. So, its better to go for survey resource from available sample. SECONDARY We will also collect data from internet, journal, newspaper, magazine, Petrobangla and other related sources.

1.6.1 Study area:

Our study is going through around Dhaka city, but especially we collect data from Uttara, Dhanmondi, Malibagh, Jatrabary, Aminbazar, Gabtaly, Rampura, Badda, Kamalapur, and Motejheel, Sayedabad, Baridhara, Khilkhet.

1.6.2 Study Population:

For this research our basic concern is to focus overall view of the CNG business. There is lots of CNG station available all over the Dhaka. Due to time constraints

we would not able to visit all the CNG stations in Dhaka city. We will try to visit as many as we can.

1.6.3 Research Design:

As we are going to conduct a research on CNG station and there are lots of CNG station in Dhaka city. So we have decided to go for survey research based on a structured questionnaire, so that information is gathered from a sample of a people.

1.6.4 Sampling:
Our study has some specific target and purpose. To avoid any kind of ambiguity sampling has been selected to conduct the survey resource; and our sample of the population would be CNG stations and Customers. We will go for simple random samplining for selection of sample of CNG station and convenience sampling for selection of sample of customer.

1.6.5 Technique of data collection

As we will use survey method, during this process we will go for fieldwork and participate directly with the respondent. Filling questionnaire by the respondent we will gather data. An uncompleted but actual method has been look after to apply in this study. Our study is a kind of research so it was needed to series of stages with some comparative information and data. And to collect this information and data a survey work is conducted effectively. Our survey work has been chosen as the technique of data collection because by this technique many answered can be carried. We receive the answered directly from the people.

1.6.6 Data processing and analysis:

Standard editing and coding procedures will be utilized. Simple tabulation and cross-tabulation may be utilized to analyze the data.

1.6.7 Interview
We make this report based on interview and some other information. We take interview face to face to the people. We went to the many CNG station and discuss with them about their problem. We ask them some questions which we made for taking their interview and write down the notes. We ask some open ended question and some other questions were based on various scale. We ask them question friendly and they also help us to give the answers.

1.6.8 Limitations
The subject matter of this study is A study on problem and prospects of CNG station in Dhaka city. When we travel of the study has been started it would not feel so difficult b because there are many CNG station in the Dhaka city. But the problems were created when we starting data collection. Because some of the questions were not answered by them. Also we could not went every where and there in Dhaka city for survey, because our semester final was knocking at the door.

Part two 2.1

Why CNG for Bangladesh? Bangladesh has a large amount of stranded gas. Most analysis recommends CNG as a major downstream use for this gas. CNG use could save Bangladesh significant amounts in foreign exchange. World Bank estimates savings of Tk. 4crore per station per year which is twice that of the investment cost. Maintaining air quality in metropolises like Dhaka has become the nation's top most priority. CNG could cater to that need and make significant cross saving in the health sector and reduce public hazard.

 World Bank recently estimated that about Tk.117 crore per year can be saved in health costs in Dhaka city alone on account of PM reduction. This does not include mortality estimates. Cost of CNG is attractive could offer significant consumer savings to the average consumer. The government has an aggressive policy to ensure that engine power is converted from oil based fuel to CNG. From the health and environment perspective CNG is a much better combustible than oil based fuels. This supports the efforts of improving life conditions in this heavily over-populated part of the world. Legal measures force the change over to CNG as for example taxis in the larger cities have been mandatory converted to CNG. At the same time the government department Bangladesh Road Transport Corporation (BRTC) has imported dedicated CNG passenger busses to increase the utilization of natural gas. Besides the government initiatives, private entrepreneurs are also importing CNG dedicated passenger busses as the operating cost is very attractive (70 percent less than gasoline).

2.2 Market approach

A specific approach should be followed depending on the local circumstances. In the locations where a gas distribution network is available the best approach is to add fast fill CNG units to already existing petrol pump stations on the main highways and in and around the larger cities. Also new locations with dedicated fast fill CNG outlets should be foreseen in busy metropolis areas. The market does not recognize individual slow fill solutions as viable because the relative cost of a slow fill unit seems too costly and mostly consumers or SME size enterprises do not dispose of sufficient space to apply these concepts. Typical areas to

undertake sales efforts for the proposition of fast fill CNG units are Dhaka and its suburban surroundings, Chittagong, Sylhet, Comilla and the station owners on highways between these conglomerates. A typical CNG station is equipped with a double hose dispenser with two double nozzles and would serve between 300 500 cars in 16 hours station access time

2.3 Influencing factors

The following factors will influence the pace in which CNG stations are required. Gas distribution pipelines are not available to the whole country. Only 30-35 percent area is covered by the gas distribution network. Gradually a further extension is foreseen. In the coming twelve months a further delivery capacity from one of the two gas fields in exploration will start to operate. This is quite urgent as gas stations observe a reduced gas pressure at peak hours. The economic development in Bangladesh is comparatively slow also due to political instability, a higher illiteracy rate and overpopulation. At the same time natural disasters are hampering developments. Government permission must be obtained to operate a CNG filling station. It takes a lot of effort to obtain permission for private entrepreneurs. Also the safety of CNG stations requires a lot of attention. Every CNG refilling station must have a certificate from the government explosive department of Bangladesh to ensure full proof safety. The addition of CNG fuelling equipment to the existing petrol filling stations is problematic, because a large part of them are not having disposition over enough ground space to accommodate a safe CNG compressor, dispenser and high pressure gas storage installation.

2.4 The Government package for CNG consists further of:

Free of charge registration and enlisting

Assistance and cooperation to obtain bank loans Necessary information Training for manpower engaged in running the station Assistance in site selection and taking lease of government land Quick gas, water and electricity connections at CNG stations Duty free import of CNG equipment and kits.

2.5 A complete CNG refueling station includes following items:

Compressor (1 unit) Storage (1 unit) Priority panel (1 unit) Dispenser (2 units) Air compressor (1 unit) High pressure tube and fittings Electrical cables Spare parts (4000 hrs operation)

2.6 Existing & projected growth rates:

The Government licensing authority the Rupantarito Prakitik Gas Company Limited [RPGCL] has given about 80 licenses for CNG conversion workshops to private owners. Another 224 application for conversion workshop are being processed. Except for a few, major conversion workshops are under equipped and mechanics are not trained according to the conditions of the licensing authority. However, due to increasing fuel prices, more than 15000 vehicles are being converting to CNG annually.

2.7

RFID to Ensure Safe Refueling of Natural Gas Vehicles

In order to improve air quality and deal with rising fuel costs, many nations especially in Asia, and particularly in India, Bangladesh and Pakistanhave mandated that conventional gasoline-powered vehicles be replaced by (or converted to) CNG engines. In these countries, Patterson says, hundreds of thousands of CNG buses and other vehicles, such as three-wheeled autorickshaws, are currently in use. And while these nations have set safety standards requiring that specific types of cylinders be used in vehicles, and that safe dispensing practices be followed, these standards and practices are often ignored. As a result, the number of deaths and injuries linked to the unsafe refueling of CNG vehicles has risen steadily, along with their popularity. "In many countries, people are trying to save money, and they might get a cylinder that isn't up to spec," Patterson says. "And if the cylinder isn't designed for compressed natural gas, it'll fail. In Bangladesh alone, there have been 17 people killed in explosions" while fueling vehicles with CNG.

To ensure that only valid tagsand cylindersare accepted during refilling, the Viridis software encrypts the data when it is encoded to the tag. The software controlling the fuel dispenser later decrypts this information upon reading the tag. Because the fueling stations are often located in rural areas where the dispensers lack a constant, reliable link to an Internet connection, Patterson says, the software that reads and verifies the tag ID number is designed to operate offline. In addition, the vehicle owner could choose to associate a credit card account with the tag ID, so that the fueling station could process a payment transaction at the same time that the vehicle is being fueled.

Part Three
Analysis to the CNG stations owners 3.1 Frequencies
Statistics Types of ownership N Valid Missing 15 0

Types of ownership Frequency 2 13 15 Percent 13.3 86.7 100.0 Valid Percent 13.3 86.7 100.0 Cumulative Percent 13.3 100.0

Valid

Proprietorship Partnership Total

Types of ownership

Proprietorship

Partnership

As many as CNG stations we have visited we found that most of them are not single ownership. Around 86% CNG stations are partnership business.

3.2 Frequencies
Statistics Number of partners N Valid Missing 15 0

Numbe r of partners Frequency 1-2 4 3-4 7 5-6 2 no partners 2 Total 15 Percent 26.7 46.7 13.3 13.3 100.0 Valid Percent 26.7 46.7 13.3 13.3 100.0 Cumulative Percent 26.7 73.3 86.7 100.0

Valid

Number of partners
8

Frequency

2 Std. Dev = 1.28 Mean = 2.3 0 1.0 2.0 3.0 4.0 5.0 N = 15.00

Number of partners

In Dhaka number of partners varies from each other. Most of the CNG stations have 3 to 4 partners which is about 47%.

3.3 Frequencies
Statistics Types of business N Valid Missing 15 0

Type s of busine ss Frequency 12 2 1 15 Percent 80.0 13.3 6.7 100.0 Valid Percent 80.0 13.3 6.7 100.0 Cumulative Percent 80.0 93.3 100.0

Valid

CNG Refueling CNG Refueling & Conversion CNG Refueling & Equipment Total

Types of business
CNG Refueling & Equi CNG Refueling & Conv

CNG Refueling

Though there are different types of CNG business but most of the CNG stations only providing refueling service. Some reputed company provides also conversion service.

3.4 Frequencies
Statistics LOCATION N Valid Missing 15 0

LOCATION Frequency 1 2 2 1 2 1 1 1 1 1 1 1 15 Percent 6.7 13.3 13.3 6.7 13.3 6.7 6.7 6.7 6.7 6.7 6.7 6.7 100.0 Valid Percent 6.7 13.3 13.3 6.7 13.3 6.7 6.7 6.7 6.7 6.7 6.7 6.7 100.0 Cumulative Percent 6.7 20.0 33.3 40.0 53.3 60.0 66.7 73.3 80.0 86.7 93.3 100.0

Valid

Uttara Malibag Badda Motijheel Mirpur Shahzadpur Baridhara Khilkhet Jatrabari Sayedabad Dhanmondi Shewrapara Total

LOCATION
Shew rapara Dhanmondi Malibag Sayedabad

Uttara

Jatrabari Badda Khilkhet

Baridhara Shahzadpur

Motijheel Mirpur

3.5 Frequencies
Statistics Training program N Valid Missing 15 0

Training program Frequency 15 Percent 100.0 Valid Percent 100.0 Cumulative Percent 100.0

Valid

Yes

Training program

Yes

For employees every CNG stations have their initial training program which increases their efficiency as well as security.

3.6 Frequencies

Statistics land size N Valid Missing 15 0

land size Frequency 4 3 3 2 2 1 15 Percent 26.7 20.0 20.0 13.3 13.3 6.7 100.0 Valid Percent 26.7 20.0 20.0 13.3 13.3 6.7 100.0 Cumulative Percent 26.7 46.7 66.7 80.0 93.3 100.0

Valid

60*60 65*65 70*70 75*75 80*80 90*90 Total

sft sft sft sft sft sft

land size
5

Frequency

Std. Dev = 1.64 Mean = 2.9 N = 15.00 1.0 2.0 3.0 4.0 5.0 6.0

land size

Basically to set up a CNG station minimum required land is 60*60 sft.In our study we have found that in Dhaka most of the CNG station hardly manage the minimum required land.

3.7 Frequencies

Statistics location N Valid Missing 15 0

location Frequency very important 8 some what important 4 not too important 3 Total 15 Percent 53.3 26.7 20.0 100.0 Valid Percent 53.3 26.7 20.0 100.0 Cumulative Percent 53.3 80.0 100.0

Valid

location
10

Frequency

Std. Dev = .82 Mean = 1.67 N = 15.00 1.00 1.50 2.00 2.50 3.00

location

After our study we have found that to launch a new CNG station (for approving license) selection of location is very important.

3.8 Frequencies

Statistics Political influence N Valid Missing 15 0

Political influe nce Frequency very important 7 some what important 3 not too important 5 Total 15 Percent 46.7 20.0 33.3 100.0 Valid Percent 46.7 20.0 33.3 100.0 Cumulative Percent 46.7 66.7 100.0

Valid

Political influence
8

Frequency

2 Std. Dev = .92 Mean = 1.87 0 1.00 1.50 2.00 2.50 3.00 N = 15.00

Political influence

Though it was really difficult to get the exact answer whether to set up a CNG station some one has to have political link but in our study we have found that most of them agreed to have political influence in their business.

3.9 Frequencies

Statistics Investment N Valid Missing 15 0

Inv estment Frequency 3 12 15 Percent 20.0 80.0 100.0 Valid Percent 20.0 80.0 100.0 Cumulative Percent 20.0 100.0

Valid

some what important not too important Total

Investment
some w hat important

not too important

Actually investment depends on owners ability. To set up a CNG station investment is must but there is no specific amount which is fixed by authority. So it is not that much important to get the license.

3.10 Frequencies

Statistics license fees N Valid Missing 15 0

lice nse fe e s Frequency very important 15 Percent 100.0 Valid Percent 100.0 Cumulative Percent 100.0

Valid

license fees

very important

To set up a CNG station owners must have to pay license fees.So it is a very important factor for getting license

3.11 Frequencies

Statistics Satisfaction level for recieving licence N Valid 15 Missing 0

Satisfaction le v e l for re cie v ing lice nce Frequency 3 5 5 2 15 Percent 20.0 33.3 33.3 13.3 100.0 Valid Percent 20.0 33.3 33.3 13.3 100.0 Cumulative Percent 20.0 53.3 86.7 100.0

Valid

Completely dissatisfied Very dissatisfied dissatisfied Neither dissatisfied nor satisfied Total

Satisfaction level for recieving licence

Neither dissatisfied Completely dissatisf

dissatisfied

Very dissatisfied

In our study we have found there is a lengthy process for approving license. This increase the dissatisfaction level of owners. So most of the owners are very dissatisfied with these procedures.

3.12 Frequencies

Statistics Government has already approved enough CNG station N Valid 15 Missing 0

Gov ernme nt has already approved enough CNG station Frequency 12 3 15 Percent 80.0 20.0 100.0 Valid Percent 80.0 20.0 100.0 Cumulative Percent 80.0 100.0

Valid

Yes No Total

Government has already approved enough CNG station

No

Yes

MOST of the CNG station owners think that government approved enough CNG station but without proper plan. But we have found that some big company think that government also should approve some more CNG stations in Dhaka.

3.13 Frequencies

Statistics Government should approve more CNG station N Valid 15 Missing 0

Government should approv e more CNG station Frequency 3 12 15 Percent 20.0 80.0 100.0 Valid Percent 20.0 80.0 100.0 Cumulative Percent 20.0 100.0

Valid

Agree Disagree Total

Government should approve more CNG station

Agree

Disagree

It is clearly noticed in our study that government has already approved enough CNG station in Dhaka with out proper planning. So some owners think that government should approve some more CNG station license with proper planning.

3.14 Frequencies

Statistics Loan facilities on CNG business N Valid 15 Missing 0

Loan facilitie s on CNG busine ss Frequency 15 Percent 100.0 Valid Percent 100.0 Cumulative Percent 100.0

Valid

Yes

Loan facilities on CNG business

Yes

In Bangladesh all public and private Banks are providing loan facilities for CNG business.

3.15 Frequencies

Statistics do you have bank loan? N Valid 15 Missing 0

do you hav e bank loan? Frequency 15 Percent 100.0 Valid Percent 100.0 Cumulative Percent 100.0

Valid

Yes

do you have bank loan?

Yes

To start a CNG station business it needs high cost that is very difficult to bare fore the owners. In our study we have found that all the CNG stations in Dhaka city started their business with bank loan.

3.16 Frequencies

Statistics pick hours time N Valid Missing 15 0

pick hours time Frequency 2 10 3 15 Percent 13.3 66.7 20.0 100.0 Valid Percent 13.3 66.7 20.0 100.0 Cumulative Percent 13.3 80.0 100.0

Valid

6am to 12pm 8am to 2pm 6pm to12am Total

pick hours time

12

10

Frequency

Std. Dev = 1.36 Mean = 2.5 N = 15.00 1.0 2.0 3.0 4.0 5.0

pick hours time

Most of the CNG stations are busy to provide service from 8am to 2pm.

3.17 Frequencies

Statistics duration of the pick hours N Valid 15 Missing 0

duration of the pick hours Frequency 1 4 7 1 2 15 Percent 6.7 26.7 46.7 6.7 13.3 100.0 Valid Percent 6.7 26.7 46.7 6.7 13.3 100.0 Cumulative Percent 6.7 33.3 80.0 86.7 100.0

Valid

3 hrs 4 hrs 5 hrs 6 hrs above Total

duration of the pick hours

8

Frequency

2 Std. Dev = 1.10 Mean = 3.9 0 2.0 3.0 4.0 5.0 6.0 N = 15.00

duration of the pick hours

In our study we have found that the duration of pick hours of maximum CNG stations are 5hrs.It depend on location where the station is situated. More busy area more busy CNG stations.

3.18 Frequencies

Statistics dispenser numbers N Valid Missing 15 0

dispe nser numbers Frequency 9 6 15 Percent 60.0 40.0 100.0 Valid Percent 60.0 40.0 100.0 Cumulative Percent 60.0 100.0

Valid

1-2 3-4 Total

dispenser numbers
10

Frequency

Std. Dev = .51 Mean = 1.40 N = 15.00 1.00 1.50 2.00

dispenser numbers

Actually Dispenser number varies with size and location of CNG station. We have found that most of the CNG station in Uttara,Bdda,Motijheel,Jatrabari and Khilkhet have 3-4 dispenser.

3.19 Frequencies

Statistics number of car refuel each pick hour N Valid 15 Missing 0

number of car refue l e ach pick hour Frequency 7 8 15 Percent 46.7 53.3 100.0 Valid Percent 46.7 53.3 100.0 Cumulative Percent 46.7 100.0

Valid

10-30 31-60 Total

number of car refuel each pick hour

60

50

40

30

20

Percent

10

0 10-30 31-60

number of car refuel each pick hour

Most of the CNG stations who have more dispensers are able to refuel 40-50 cars per pick hours.

3.20 Frequencies

Statistics number of car refuel in a day N Valid 15 Missing 0

number of car refue l in a day Frequency 1 2 7 2 3 15 Percent 6.7 13.3 46.7 13.3 20.0 100.0 Valid Percent 6.7 13.3 46.7 13.3 20.0 100.0 Cumulative Percent 6.7 20.0 66.7 80.0 100.0

Valid

100-300 301-600 601-900 901-1200 above Total

number of car refuel in a day

50

40

30

20

10

Percent

0 100-300 301-600 601-900 901-1200 above

number of car refuel in a day

We have found that most of the CNG stations refuel 750-850 cars per day. This also depends on location and capacity to service.

3.21 Frequencies
Statistics daily sales(tk) N Valid Missing 15 0

daily sales(tk) Frequency 6 3 2 3 1 15 Percent 40.0 20.0 13.3 20.0 6.7 100.0 Valid Percent 40.0 20.0 13.3 20.0 6.7 100.0 Cumulative Percent 40.0 60.0 73.3 93.3 100.0

Valid

1-1.25 lakh 1.25-1.50 lakh 1.50-1.75 lakh 1.75-2 lakh Less than 1 lakh Total

daily sales(tk)
50

40

30

20

Percent

10

0 1-1.25 lakh 1.25-1.50 lakh 1.50-1.75 lakh 1.75-2 lakh Less than 1 lakh

daily sales(tk)

Who have more capacity to provide service are able to sales more. But most of the CNG stations sales 1-1.25 lakh (tk) per day. Also some CNG stations are able to sale about 2 lakh (tk) per day which depends on capacity and location.

3.22 Frequencies

Statistics satisfacton with old price N Valid 15 Missing 0

satisfacton with old price Frequency Valid Neither dissatisfied nor satisfied satisfied very satisfied Total 1 11 3 15 Percent 6.7 73.3 20.0 100.0 Valid Percent 6.7 73.3 20.0 100.0 Cumulative Percent 6.7 80.0 100.0

satisfacton with old price

very satisfied Neither dissatisfied

satisfied

In our study we have found that owners were more satisfied with old price. Because they invest at a low amount and profit were 4 times of cost.

3.23 Frequencies

Statistics satisfaction with new price N Valid 15 Missing 0

satisfaction with ne w price Frequency 10 2 2 1 15 Percent 66.7 13.3 13.3 6.7 100.0 Valid Percent 66.7 13.3 13.3 6.7 100.0 Cumulative Percent 66.7 80.0 93.3 100.0

Valid

dissatisfied Neither dissatisfied nor satisfied satisfied very satisfied Total

satisfaction with new price

very satisfied satisfied

Neither dissatisfied

dissatisfied

In our study here we have found that most of the owners are dissatisfied with new price. They invest about 4 times than before and profit is only 2 times.

3.24 Frequencies

Statistics problem with TITAS N Valid Missing 15 0

proble m with TITAS Frequency 3 12 15 Percent 20.0 80.0 100.0 Valid Percent 20.0 80.0 100.0 Cumulative Percent 20.0 100.0

Valid

Yes No Total

problem with TITAS

Yes

No

WE have found that most of the CNG station owners have no problem with TITAS.

3.25 Frequencies

Statistics satisfaction with TITAS service N Valid 15 Missing 0

satisfaction with TITAS se rvice Frequency 3 12 15 Percent 20.0 80.0 100.0 Valid Percent 20.0 80.0 100.0 Cumulative Percent 20.0 100.0

Valid

dissatisfied satisfied Total

satisfaction with TITAS service

dissatisfied

satisfied

Here also we have seen that most of the owners are satisfied with TITAS service.

3.26 Frequencies

Statistics government should diversify gas supplier N Valid 15 Missing 0

gove rnment should diversify gas supplie r Frequency 5 10 15 Percent 33.3 66.7 100.0 Valid Percent 33.3 66.7 100.0 Cumulative Percent 33.3 100.0

Valid

agree disagree Total

government should diversify gas supplier

agree

disagree

Though owners are satisfied with TITAS service but some of them think for much more better and flexible service government should diversify the gas supplier.

3.27 Frequencies

Statistics do you have generator N Valid 15 Missing 0

do you have generator Frequency 8 7 15 Percent 53.3 46.7 100.0 Valid Percent 53.3 46.7 100.0 Cumulative Percent 53.3 100.0

Valid

Yes No Total

do you have generator

10

Frequency

Std. Dev = .52 Mean = 1.47 N = 15.00 1.00 1.50 2.00

do you have generator

Actually in our study we have found that Generator is very costly and all owners are not able to have generator.

3.28 Frequencies

Statistics factors affecting on generator N Valid 15 Missing 0

factors affe cting on ge ne rator Frequency very important 7 some what important 5 not too important 3 Total 15 Percent 46.7 33.3 20.0 100.0 Valid Percent 46.7 33.3 20.0 100.0 Cumulative Percent 46.7 80.0 100.0

Valid

factors affecting on generator

not too important

very important

some w hat important

Generator is very costly and it is very difficult to have generator for every owners.

3.29 Frequencies

Statistics security deposit N Valid Missing 15 0

se curity de posit Frequency very important 6 some what important 7 not too important 2 Total 15 Percent 40.0 46.7 13.3 100.0 Valid Percent 40.0 46.7 13.3 100.0 Cumulative Percent 40.0 86.7 100.0

Valid

security deposit

not too important

very important

some w hat important

In our study we have found that to have a generator owners have to bare huge amount of security deposit. So it is not possible for every owners to bare this cost.

3.30 Frequencies

Statistics license fees N Valid Missing 15 0

lice nse fe e s Frequency very important 15 Percent 100.0 Valid Percent 100.0 Cumulative Percent 100.0

Valid

license fees

very important

For generator license fees is must and also costly.

3.31 Frequencies

Statistics bribe N Valid Missing 15 0

bribe Frequency very important 7 some what important 6 not too important 2 Total 15 Percent 46.7 40.0 13.3 100.0 Valid Percent 46.7 40.0 13.3 100.0 Cumulative Percent 46.7 86.7 100.0

Valid

bribe

not too important

very important

some w hat important

Most of the CNG stations owners are agreed that bribe is very important for getting generator license.

3.32 Frequencies

Statistics affect of load shedding on business N Valid 15 Missing 0

affe ct of load she dding on busine ss Frequency Highly affecting 6 affecting 1 not affecting 8 Total 15 Percent 40.0 6.7 53.3 100.0 Valid Percent 40.0 6.7 53.3 100.0 Cumulative Percent 40.0 46.7 100.0

Valid

affect of load shedding on business

10

Frequency

Std. Dev = 1.50 Mean = 2.7 N = 15.00 1.0 2.0 3.0 4.0

affect of load shedding on business

Those who do not have generator are highly affected by load shedding. Those who have generator are not affected by load shedding.

3.33 Frequencies

Statistics duration of load shedding in a day N Valid 15 Missing 0

duration of load shedding in a day Frequency 9 6 15 Percent 60.0 40.0 100.0 Valid Percent 60.0 40.0 100.0 Cumulative Percent 60.0 100.0

Valid

3to4 5to6 Total

duration of load shedding in a day

5to6

3to4

In our study we have found that in Dhaka city daily load shedding is 5 hrs on an average.

3.34 Frequencies

Statistics fail to service number of cars due to load shedding per day N Valid 15 Missing 0

fail to service number of cars due to load shedding pe r day Frequency 2 3 1 1 8 15 Percent 13.3 20.0 6.7 6.7 53.3 100.0 Valid Percent 13.3 20.0 6.7 6.7 53.3 100.0 Cumulative Percent 13.3 33.3 40.0 46.7 100.0

Valid

50-100 101-150 151-200 201-250 none Total

fa tos rv en me o c rs d etolo ds e d gp r d y il e ic u b r f a u a h d in e a
6 0

5 0

4 0

3 0

2 0

Percent

1 0

0 5 -1 0 0 0 11 5 0 -1 0 11 0 5 -2 0 21 5 0 -2 0 nn oe

fa tos rv en m e o c rs d etolo ds e d gp r d y il e ic u b r f a u a h d in e a

Those stations who have generator though they are able to provide service more or less but those who have no generator due to load shedding they fails to provide service 200 cars on an average.

3.35 Frequencies

Statistics loss of sales volume per day N Valid 15 Missing 0

loss of sale s volume pe r day Frequency 501-1000 cubic meter 2 1001-1500 cubic meter 3 1501-2000 cubic meter 1 above 1 no loss 8 Total 15 Percent 13.3 20.0 6.7 6.7 53.3 100.0 Valid Percent 13.3 20.0 6.7 6.7 53.3 100.0 Cumulative Percent 13.3 33.3 40.0 46.7 100.0

Valid

loss of sales volume per day

60

50

40

30

20

Percent

10 0 501-1000 cubic meter 1501-2000 cubic mete above no loss 1001-1500 cubic mete

loss of sales volume per day

In our study we have found that more sales generate more profit. Now due to load shedding some of the CNG stations are not able to sale up to 2000 cubic meter gas per day.

3.36 Frequencies

Statistics loss on amount N Valid Missing 15 0

loss on amount Frequency 2 3 1 1 8 15 Percent 13.3 20.0 6.7 6.7 53.3 100.0 Valid Percent 13.3 20.0 6.7 6.7 53.3 100.0 Cumulative Percent 13.3 33.3 40.0 46.7 100.0

Valid

8001-16000 16001-24000 24001-32000 above no loss Total

loss on amount
60

50

40

30

20

Percent

10 0 8001-16000 16001-24000 24001-32000 above no loss

loss on amount

In our study we have found that more sales generate more profit. Now due to load shedding most of the CNG stations are not able to earn up to 24000 taka per day.

3.37 Frequencies

Statistics customers complain that they are not satisfy with Gas pressure N Valid 15 Missing 0

custome rs complain that they are not satisfy with Gas pressure Frequency 6 9 15 Percent 40.0 60.0 100.0 Valid Percent 40.0 60.0 100.0 Cumulative Percent 40.0 100.0

Valid

Disagree Agree Total

c s m rs c m la th t th y a n t s tis w G s p s u u to e o p in a e re o a fy ith a re s re
1 0

Frequency

S . D v =.5 td e 1 Ma =1 0 e n .6 N=1 .0 5 0 1 0 .0 1 0 .5 2 0 .0

cu m rs co p inth t th y a n t sa sto e m la a e re o tisfy w G s p ssu ith a re re

In our research we find out most of the CNG stations owners are agreed that customer are not satisfied with the gas pressure.

3.38 Frequencies

Statistics complain with the miter N Valid 15 Missing 0

complain with the mite r Frequency 15 Percent 100.0 Valid Percent 100.0 Cumulative Percent 100.0

Valid

Disagree

complain with the miter

Disagree

In our study we have found that though customer complain about miter but all the owners disagree with this statement.

3.39.1 Crosstabs

Case Processing Summary Cases Missing N Percent 0 .0%

N LOCATION * number of car refuel in a day

Valid Percent 15 100.0%

Total Percent 15 100.0%

LOCATION * numbe r of car re fue l in a day Crosstabulation Count 100-300 LOCATION Uttara Malibag Badda Motijheel Mirpur Shahzadpur Baridhara Khilkhet Jatrabari Sayedabad Dhanmondi Shewrapara 1 number of car refuel in a day 301-600 601-900 901-1200 1 1 1 1 1 1 1 1 1 1 1 1 7 above Total 1 2 2 1 2 1 1 1 1 1 1 1 15

1 1

Total

Actually demand varies from place to place. In our study we have found that CNG stations in Jatrabari,Motijheel and Mirpur are able to refuel above1200 cars a day,where CNG stations in Sayedabad,Dhanmondi,Shewrapara,Shahjadpur,Badda are able to refuel up to1200cars in day.

3.39.2 Crosstabs

Case Proce ssing Summary Cases Missing N Percent 0 .0%

N LOCATION * duration of load shedding in a day

Valid Percent 15 100.0%

Total Percent 15 100.0%

LOCATION * duration of load she dding in a day Crosstabulation Count duration of load shedding in a day 3to4 5to6 1 2 2 1 2 1 1 1 1 1 1 1 9

Total 1 2 2 1 2 1 1 1 1 1 1 1 15

LOCATION

Uttara Malibag Badda Motijheel Mirpur Shahzadpur Baridhara Khilkhet Jatrabari Sayedabad Dhanmondi Shewrapara

Total

In our study we have found that there is 5-6 hrs load shedding in Malibagh,Badda,Jatrabari and Sayedabad area where as in Uttara, Motijheel, Mirpur, Dhanmondi load shedding is 3-4 hrs.

3.39.3 Crosstabs

Case Proce ssing Summary Cases Missing N Percent 0 .0%

N duration of load shedding in a day * affect of load shedding on business

Valid Percent 15 100.0%

Total Percent 15 100.0%

duration of load she dding in a day * affect of load she dding on busine ss Crosstabulation Count affect of load shedding on business Highly affecting affecting not affecting 4 5 2 1 3 6 1 8

Total 9 6 15

duration of load shedding in a day Total

3to4 5to6

In our research it is clearly viewed that those who dont have generator are highly affected by load shedding. But those who have generator they are not affected by load shedding.

3.39.4 Crosstabs

Case Proce ssing Summary Cases Missing N Percent 0 .0%

N duration of load shedding in a day * fail to service number of cars due to load shedding per day

Valid Percent 15 100.0%

Total Percent 15 100.0%

duration of load she dding in a day * fail to se rv ice numbe r of cars due to load she dding pe r day Crosstabulation Count fail to service number of cars due to load shedding per day 50-100 101-150 151-200 201-250 none 1 2 1 5 1 1 1 3 2 3 1 1 8 Total 9 6 15

duration of load shedding in a day Total

3to4 5to6

Those who have generator are not affected not all. But those who do not have generator due to load shedding they can not provide service up to 250 cars in a day.

3.39.5 Crosstabs

Case Proce ssing Summary Cases Missing N Percent 0 .0%

N duration of load shedding in a day * loss of sales volume per day

Valid Percent 15 100.0%

Total Percent 15 100.0%

duration of load she dding in a day * loss of sale s v olume pe r day Crosstabulation Count 501-1000 cubic meter 1 1 2 loss of sales volume per day 1001-1500 1501-2000 cubic meter cubic meter above 2 1 1 1 3 1 1

duration of load shedding in a day Total

3to4 5to6

no loss 5 3 8

Total 9 6 15

In our study we have found that more sales generate more profit. Now due to load shedding some of the CNG stations are not able to sale up to 2000 cubic meter gas per day. In some case its exceed this amount also.

3.39.6 Crosstabs

Case Processing Summary Cases Missing N Percent 0 .0%

N duration of load shedding in a day * loss on amount

Valid Percent 15 100.0%

Total Percent 15 100.0%

duration of load she dding in a day * loss on amount Crosstabulation Count 8001-16000 1 1 2 loss on amount 16001-24000 24001-32000 2 1 1 3 1 above 1 1 no loss 5 3 8 Total 9 6 15

duration of load shedding in a day Total

3to4 5to6

In our study we have found that more sales generate more profit. Now due to load shedding most of the CNG stations are not able to earn up to 24000 taka per day. In some case it exceeds this amount also.

3.39.7 Crosstabs

Case Proce ssing Summary Cases Missing N Percent 0 .0%

N satisfaction with TITAS service * government should diversify gas supplier

Valid Percent 15 100.0%

Total Percent 15 100.0%

satisfaction with TITAS se rv ice * gov ernment should diversify gas supplie r Crosstabulation Count government should diversify gas supplier agree disagree 2 1 3 9 5 10

Total 3 12 15

satisfaction with TITAS service Total

dissatisfied satisfied

Those who are dissatisfied with TITAS service and some who are satisfied with TITAS service, they agree that government should diversify supplier for better and flexible service.

3.39.8 Crosstabs

Case Proce ssing Summary Cases Missing N Percent 0 .0%

N dispenser numbers * number of car refuel in a day

Valid Percent 15 100.0%

Total Percent 15 100.0%

dispe nse r numbe rs * numbe r of car re fue l in a day Crosstabulation Count 100-300 1 1 number of car refuel in a day 301-600 601-900 901-1200 2 5 2 2 2 7 2 above 1 2 3 Total 9 6 15

dispenser numbers Total

1-2 3-4

Those who have dispenser 3-4, they can refuel minimum 601 to above 1200 cars per day but those who have dispenser 1-2 can refuel minimum 100 to 1200 cars in a day. Basically it depends on location and demand.

Part four Analysis to the customer

4.1 Frequencies
Statistics numbers of times refuel in a day N Valid 20 Missing 0

numbe rs of times refue l in a day Frequency 9 11 20 Percent 45.0 55.0 100.0 Valid Percent 45.0 55.0 100.0 Cumulative Percent 45.0 100.0

Valid

once Twice Total

numbers of times refuel in a day

12

10

Frequency

Std. Dev = .51 Mean = 1.55 N = 20.00 1.00 1.50 2.00

numbers of times refuel in a day

CNG auto rickshaw drivers refuel twice in a day where private cars refuel only once a day.

4.2 Frequencies

Statistics amount of money spend in a day N Valid 20 Missing 0

amount of mone y spe nd in a day Frequency 3 6 11 20 Percent 15.0 30.0 55.0 100.0 Valid Percent 15.0 30.0 55.0 100.0 Cumulative Percent 15.0 45.0 100.0

Valid

100-200 201-300 301-400 Total

amount of money spend in a day

12

10

Frequency

Std. Dev = .75 Mean = 2.40 N = 20.00 1.00 1.50 2.00 2.50 3.00

amount of money spend in a day

About 55 percent customers spend tk 301-tk400 per day to refuel their vehicle because most of them refuel twice in a day. Customer who spends less than tk300 most of them are private cars.

4.3 Frequencies

Statistics satisfaction with old price(TK9.97) N Valid 20 Missing 0

satisfaction with old price (TK9.97) Frequency satisfied 12 Very satisfied 8 Total 20 Percent 60.0 40.0 100.0 Valid Percent 60.0 40.0 100.0 Cumulative Percent 60.0 100.0

Valid

satisfaction with old price(TK9.97)

Very satisfied

satisfied

In our study we found that also most of the customers were satisfied with the old price because they had to spend less for refuel their vehicles.

4.4 Frequencies

Statistics satisfaction with new price(TK16.75) N Valid 20 Missing 0

satisfaction with new price(TK16.75) Frequency 9 11 20 Percent 45.0 55.0 100.0 Valid Percent 45.0 55.0 100.0 Cumulative Percent 45.0 100.0

Valid

Very dissatisfied dissatisfied Total

satisfaction with new price(TK16.75)

Very dissatisfied

dissatisfied

In this case we have found that customers are paying almost two times than previous price.For this reason most of the customers are dissatisfied with the new price.

4.5 Frequencies

Statistics satisfaction with CNG station's service N Valid 20 Missing 0

satisfaction with CNG station's se rv ice Frequency 7 7 6 20 Percent 35.0 35.0 30.0 100.0 Valid Percent 35.0 35.0 30.0 100.0 Cumulative Percent 35.0 70.0 100.0

Valid

dissatisfied Neither dissatisfied nor satisfied satisfied Total

satisfaction with CNG station's service

satisfied dissatisfied

Neither dissatisfied

In our study we have found mixed response about GNG stations service.Though some customers are dissatisfied but most of the customers understand the limitation of CNG business.

4.6 Frequencies

Statistics satisfaction with gas pressure N Valid 20 Missing 0

satisfaction with gas pre ssure Frequency 10 3 7 20 Percent 50.0 15.0 35.0 100.0 Valid Percent 50.0 15.0 35.0 100.0 Cumulative Percent 50.0 65.0 100.0

Valid

dissatisfied Neither dissatisfied nor satisfied satisfied Total

satisfaction with gas pressure

satisfied

dissatisfied

Neither dissatisfied

In our study the one of the major problem we found that most of the CNG stations cannot provide proper gas pressure. Because of this customers dissatisfaction level is high.

4.7 Frequencies

Statistics size of cylinder N Valid Missing 20 0

size of cylinde r Frequency 15 5 20 Percent 75.0 25.0 100.0 Valid Percent 75.0 25.0 100.0 Cumulative Percent 75.0 100.0

Valid

40 60 Total

size of cylinder
16 14 12 10 8 6 4 2 0 1.00 1.50 2.00 Std. Dev = .44 Mean = 1.25 N = 20.00

Frequency

size of cylinder

In our study we have found that CNG autorikshaw use 40cubic miter cylinder and most of the private cars use 60 cubic miter cylinders. As we have taken interview of most of the CNG auto rikshaw and private cars, we found that the size of the cylinder lies between 40 to 60 cubic miters.

4.8

Crosstabs

Case Proce ssing Summary Cases Missing N Percent 0 .0%

N satisfaction with old price(TK9.97) * satisfaction with new price(TK16.75)

Valid Percent 20 100.0%

Total Percent 20 100.0%

satisfaction with old price (TK9.97) * satisfaction with ne w price (TK16.75) Crosstabulation Count satisfaction with new price(TK16.75) Very dissatisfied dissatisfied 3 9 6 2 9 11

satisfaction with old price(TK9.97) Total

satisfied Very satisfied

Total 12 8 20

After analyzing the data we have found that customers who were very satisfied and satisfied with old price now they are very dissatisfied and dissatisfied with new price. This is because they are paying almost two times more than previous price. This increase the dissatisfaction level of customers.

Part five 5.1

Findings
In our study we have found some specific problems. These are given bellow: We have found that at the same location there are many CNG station. There is some political influence for approving the license. We have found that license applicant face bureaucratic problem when they applied to get license. In the pick hour the CNG station authority face load shedding problem. Another major problem is that set up cost a generator is very high. When government took decision to set a new price, they face problem. They can not take proper care for maintaining the queue thats why create traffic jam. After field work we have identified these sorts of findings.

5.2 Recommendation

Every research has specific purpose. Behind this research we have also specific purpose. As our main objective is to find out the problem and prospects of CNG stations in Dhaka city based on this objectives we have done our research. After gathering and analyzing all the data we have identified some problems. Based on our analyzing and findings we would also like to recommend some additional actions that we think will make the CNG station business more efficient and reliable. We have the following recommendation for CNG station business Government should maintain a standard distance to approve license for a new CNG station. This sector should be free from any kind of political influence. License approving procedures should not be lengthy but has to be on well judgments that make sure less harassment. During the pick hours in different locations government should minimize the load shedding as much as possible. Government should reduce the tax on CNG equipment (Generator). BSTI should improve monitoring system on CNG stations to maintain quality full service. Government should set a new mutual price that makes sure both parties will be benefited. CNG station management should take proper action to maintain the queue so that would not affect on traffic jam. So, if above mentioned recommendation can be implemented in proper way, we believe that Government, CNG owners and customers will be benefited. It will be possible to minimize the dissatisfaction level of all related parties.

Part 6 Conclusion

Transport plays a significant role in the overall development of a nations economy. However, this sector also accounts for a substantial and growing proportion of air pollution in cities and for that reason CNG business comes in our country. Now these businesses bring a new ear in our country. In initial stage it was not that much larger in number and very few company start this business. But now a days huge number of company, as well as individual person launches CNG station in Dhaka and all around Bangladesh. Potential beneficiary of the CNG program will be the CNG filling station operators because the demand for CNG as fuel is going to increase and they will earn from the increased sale of CNG In our study we find some important issue which is very important in CNG station business. Mainly we focus the relation between consumer and CNG station business, how customer consider the price increase of the gas, what are the factors and problems in CNG business, how load shedding impact on CNG station business, their capabilities as well as their limitation.

Bibliography

Barkat, A. (2007). Influencing factors. Retrieved august 4,2009, from http:\\ Bangladesh from our view.com RFID to Ensure Safe Refueling of Natural Gas Vehicles. (nd.). Retrieved August 4, 2009, from http://www.google.com Why CNG for Bangladesh. (nd.). Retrieved august 6,2009, from http://www.Bangladesh from our view .com Istiak, A. (2009, June 27). Market approach. The daily Bangladesh Observers, p.C 12. Nesa, M. (2009, July 18).Government required. The daily star,p.C8

Drive against illegal CNG conversion workshops resumes today (2008, March 05). New Age METRO.

Appendix

American International University of Bangladesh

Questionnaire
Name of the topics: Research on the problem and aspect of the CNS station of Dhaka City Dear Sir, We are the student of the American International University-Bangladesh conducting a research based on the problem and aspects of the CNG station of Dhaka city. Our objective is to find the problem of CNG station business in Dhaka. As a result we are carrying out this particular field work. If you are over 17 years old, we would appreciate if you would complete this questionnaire. We assure you that provided information will remain confidential and the given information will be only used for the research purpose. Thank you.

1. Name of the CNG station 2. Age 3. Type of ownership Proprietorship (If it is partnerships go to question number 4). 4. Number of partners 5. Type of businessrefueling 6. Location

Partnership 5-6 above

1-2

3-4

CNG refueling CNG conversion & refueling CNG equipment &

7. Number of employees

8. Do you have any training program for employees?

. Yes

. No

9. What are the requirements for set up CNG stations?............................................... 10. What is the minimum required amount of land for CNG station?............................................... 11.Size of the land 70*70 sqft 80*80sqft 90*90 sqft above Not too important

12. How important the following factors for approving the licenseVery important Somewhat important S Security deposit Political influence Plac Location Investment

13. Are you satisfied with license receiving procedures? Completely Satisfied 7 6 5 4 3 2 1 Completely dissatisfied

14. Do you think government has already approved enough CNG station license in Dhaka city?

YES
Agree

NO
Disagree

15. Government should approve more CNG station in Dhaka city

16. Is there any loan facility for CNG business? 17. Did you take any loan from the bank? 18. What is your pick hour?

YES YES

NO NO

6am to 12pm 8am to 2pm 10am to 4pm 12pm to 6pm 2-4 hours 4-6hours 6-8hours 8-10hours More

6pm to12am
19.. Duration of pick hour than 10hours.

20. How many Dispensers do you have?

1-2

3-4

5-6

7-8

Above
21. How many cars do you refuel each hour during pick hour?

10-30 100 300

31-60 61-90 301 600

91-120

above 901 1200 above

22. How many cars do you refuel in a day?

601 900

23. What is the Daily demand?

1000-1250cm3 1251-1500cm3 1501-1750cm3 1751-2000cm3 above

24. Daily sales (tk)

1-1.25 lakh 1.25-1.50 Lakh 1.50-1.75 lakh1.75-2lakh above

25. Satisfaction level of CNG owners with old price (tk2.47-tk9.97)

Very satisfied Satisfied Moderate Dissatisfied Very dissatisfied

26. Satisfaction level of CNG owners with new price (tk8.50-tk16.75)

Very satisfied Satisfied Moderate Dissatisfied

27. Do you face any problem with gas supplying from TITAS? 28. What kinds of problem do you face? 29. Are you satisfied with TITAS service?

Very dissatisfied No

Yes

Very satisfied Satisfied Moderate Dissatisfied Very dissatisfied

30. Government should diversify gas supplier 31. Do you have Generator? Agree Disagree

Yes

No

32. Indicate the following factors affecting to have Generator

Very important Cost Security deposit License fees Bribe

Somewhat important

Not too important

33. How does load shedding affecting on CNG business?

Highly affecting Affecting Slightly affecting Not affecting

34. Duration of load shedding in a day

1 to 2 3 to 4 5 to 6 Above
35. Due to load shedding number of cars fail to remain service in a day 50-100 101-150 151-200 201-250 above None

36.Loss on sales volume per day 100-500 cubic miter 501cm^3-1000 cubic miter 1501-2000 cubic miter 37. Loss of amount per day tk1000 to tk 8000 above No loss 38. When there is long queue of the car cause traffic jam due to CNG station; as an owner what do you think that you should do for handling the situation? 39. What kind of securities or safety do you have? 40. Sometimes customers complain that the miter some CNG station use for measuring the amount of gas is not work properly. Do you agree with this? tk8001 to tk16000 tk16001 to tk24000 tk24001 to tk 32000 above No loss 1001-1500 cubic miter

Agree

Disagree

41. Sometimes customers complain that they are not satisfy with Gas pressure Agree Disagree

43. What kind of action do you take? Thanks for your kind cooperation.

American International University of Bangladesh

Questionnaire
Name of the topics: Research on the problem and aspect of the CNS station of Dhaka City Dear Sir, We are the student of the American International University-Bangladesh conducting a research based on the problem and aspects of the CNG station of Dhaka city. Our objective is to find the problem of CNG station business in Dhaka. As a result we are carrying out this particular field work. If you are over 17 years old, we would appreciate if you would complete this questionnaire. We assure you that provided information will remain confidential and the given information will be only used for the research purpose. Thank you. 1. Name 2. Occupation 3. Do you think we have enough CNG station in Dhaka City? 4. Number of time refuel in a dayAbove

YES

NO Thrice

Once

Twice

5. How much money you spend daily for refueling your vehicle? (tk)

100-200 201-300 301-400 Above

6. Are you satisfied with the old price ? Completely Satisfied 7 6 5 4 3 2 1 Completely dissatisfied

7. Are you satisfied with the new price ? Completely Satisfied 7 6 5 4 3 2 1 Completely dissatisfied

9. Are you satisfied with the service that is provided by the CNG station? Completely Satisfied 7 6 5 4 3 2 1 Completely dissatisfied

10. Are you happy about the behavior of the CNG station employers?

Very satisfied Satisfied Moderate Dissatisfied

11. Are you satisfied with the gas pressure? Completely Satisfied 7 6 5 4 3 2 1

Very dissatisfied

Completely dissatisfied

12. What is the size of your gas cylinder? cylinder

40 60 80 more than one

13. According to your opinion, what should be the attempt from the Government side to improve CNG station business? Thanks for your kind cooperation.