Pusat Tenaga Malaysia (PTM) does not sell solar photovoltaic systems.

The information given here is completely impartial and for the benefit of customers wishing to get optimum value from their investment in clean energy generating PV systems.

Guidelines for sales contract for solar PV system

Each sale of solar PV system should result in a formal contract between the customer and APVSP; The contract should be signed when the customer has accepted the letter of award from SURIA 1000 or if the customer is not depending on SURIA 1000, then the contract should be signed once the customer has decided to purchase the PV system; Contract should include supply, installation and commissioning of the solar PV system. A copy of the contract should be retained by the customer and the other by the APVSP; Product manufacturers names, product ratings & model no.s, international manufacturing standards, materials delivery schedule; Installation work plan which should correspond to progress payment schedule; An estimate price for call-out services once the initial 12 months warranty period on workmanship has expired; Progress payment schedule. For SURIA 1000, progress payment schedule is: 20% upon signing, 40% upon delivery of equipment, 30% upon commissioning, 10% upon submission of testing and commissioning report. APVSP should explain how the SURIA incentive works and the order of payment from customer and PTM; Contract terms specifying: the customers and the APVSPs rights, changes to specications, agreed penalty charges (if any) for clauses pertaining to early termination of contract, delayed delivery, damaging of owners properties and injury resulting from lack of safety measures taken during installation.

After the PV system has been commissioned,

APVSP is required to submit the T&C report to PTM within 2 weeks of T&C; The APVSP should follow up with the customer to verify satisfactory performance of the system installed and its performance against the designed performance for at least the rst 12 months; Respond to after sales service calls within 24 hours; The APVSP should provide support to the customer when a product fails under warranty. This support will include liaising with the manufacturer or equipment agent on behalf of the client; The APVSP should attempt to solve all complaints in a professional manner and directly with the customer to avoid the complaint being formerly lodged to the Quality Assurance Scheme (QAS) Secretariat (PTM); PTM will randomly audit BIPV sites which received nancial incentives under the Project installed within the 12-month period and will inform the APVSP with a copy of the report to the customer on any corrective measures to the PV system; PV System receiving funding from SURIA 1000 will be monitored on monthly basis for three years. The PV Monitoring Centre will contact the customers to arrange for method most suitable for the PV meter recording (telephone call, SMS, email). The performance of your PV system can be viewed at http://pvmc.uitm.edu.my/pvmc/ between one to two months after T&C. The website will also be able to show how well your PV system is performing; On six-monthly or annual basis, arrange with your PV Service Provider for scheduled system inspection (electrical connections, any rust on racking system, fuses, condition of conduit, clippings). The cost of inspection for the rst 12 months should be part of the sales contract; Customer is advised to keep a log book to record each PV Service Providers visit; and If your surroundings are dusty (e.g. located next to construction site), follow the instruction from manufacturer to remove the dirt from the PV modules.

How do I nd a PV service provider?

For customers interested in applying for SURIA 1000 capital incentives, the customers are required to engage only the services of PV service providers approved by PTM. The list of approved PV service providers (APVSP) is only available at PTMs website, http://www.mbipv.net.my/APVPS.html.

When you contact an APVSP, a good APVSP will:

Respond to your enquiry within 48 hours; Explain how a PV system works, the concept of net metering for direct and indirect feed, expected energy output and the Ringgit Malaysia equivalent based on existing tariff; Advise you on any possible shadowing affecting the performance of PV system (e.g. growing trees, new construction site); Advise you on the re and theft insurance to cover your PV system; If you are applying for nancial support (e.g. SURIA 1000), then an APVSP will act as a one stop agent and undertake in a timely and professional manner all the requirements for processing the application and installation if the applicant is successful; and Conduct at least one site visit before producing a quotation. Once the quotation is presented to the customer, the APVSP will explain about the quotation, SURIA 1000 bidding process (if the customer is interested to bid for SURIA 1000), what can be expected during pre-installation, installation and post-installation of the PV system, the warranties of equipment and workmanship, the operation and maintenance (O&M) of the PV system; Not criticise the workmanship or system design of another APVSP.

Customers Obligations under SURIA 1000 Programme notwithstanding in the contract

If your PV system is to be built on a new building or a residential house, the system must be installed and commissioned within 24 months. For an existing building/residential house, the system must be installed and commissioned within 12 months.

During the installation of the PV system

The APVSP should update the customer on regular basis the progress of the installation; The APVSP should ensure safe working environment for customer as well as workers. Examples of safety issues include scaffolding, roof covering; Ensure that the worker who is responsible for the roof and structural installation work possesses a current CIDB Green Card (as applicable); Electrician who does the installation has a valid wireman certicate. The APVSP must not tamper with TNB installation; The APVSP should follow all the requirements of MS1837: 2005, Installation of Grid Connected Photovoltaic (PV) System during the installation of the PV system; and After the installation is over, the APVSP should test to ensure there is no roof leakage and to leave the premise in a tidy order. If there is any damage to the property as a result of the installation of the PV system and the customer is able to prove that there is an element of negligence in the APVSP, then the APVSP shall repair any damages to the property.

Testing and commissioning (T&C) of the system

The APVSP should submit the PTM, power utility and Suruhanjaya Tenaga (Energy Commission) forms at least 3 weeks before the proposed T&C is scheduled to PTM; and The PV System owner or representative, APVSP, power utility and PV Monitoring Centre must be present during the T&C. The APVSP shall explain to the customer the equipment installed including interpreting the PV meter.

If you suspect your PV System is faulty,

If the failure occurs in the 12 month installation workmanship warranty period: The customer should attempt to diagnose the problem with guidance over the phone by the APVSP. If the diagnosis is not successful, then the APVSP is obliged to inspect the PV system to determine the fault and then rectifying the fault as soon as possible; If it is a fault in installation workmanship then it is the APVSP responsibility to rectify the problem; If it is a fault in the equipment then the APVSP should liaise with the equipment manufacturer to x the product as soon as possible. The cost for the APVSP in providing this service (i.e cost incurred in removing, returning and then re-installing the product) should either be paid for by the manufacturer or by the APVSP. If the failure is after the 12 month warranty period: The customer should attempt to diagnose the problem with guidance over the phone by the APVSP. If the diagnosis is not successful, then the APVSP is obliged to inspect the PV system to determine the fault and then rectifying the fault as soon as possible. A fair price should be quoted to the customer for the call-out as per agreed in advance; If it is a fault in installation workmanship then the APVSP should provide the customer a quotation for repairs; If it is a fault in the equipment then the APVSP should liaise with the equipment manufacturer to x the product as soon as possible. The cost in providing the repairs shall be quoted to the customer. If equipment is still under warranty the cost should just be for the time spent travelling to/from site and onsite when undertaking the replacement (or repairs) of equipment unless this will be paid by the manufacturer.

What should the quotation on solar PV system include?

Full specications of the system offered (quantity, manufacturer, model number of the solar modules & inverter including the IEC or related standards complied with); Warranty information for each item; Minimum 1 year warranty on installation workmanship of the system; A rm quotation which includes all equipment and installation charges and services during the warranty period; PV module and inverter authorization for channel distributor or resellership. An estimate quotation for call-out services after the rst 12 months warranty period on workmanship has expired, Validity period of quotation; and The quotation should be accompanied by an estimate of the yearly energy output of the system.

The Role of Quality Assurance System (QAS)

In cases where disputes cannot be resolved between the customer and the APVSP, the customer can escalate the case to Pusat Tenaga Malaysia. For more information on QAS, visit http://www.mbipv.net.my/C1QAS.html.

FLOWCHART ON GRID CONNECTED PV SYSTEM INSTALLATION

Start/Obtained approval

*APVSPs to submit documents to PTM (within 3 weeks after acceptance of award by Client)

*Documents include:
1. Work Plan 2. Full tech specs (SPDs, MCCBs/ fuses, switches) PV and inverter specs are not required 3. Electrical schematic showing (direct/ in direct feed) 4. Copy of contract 5. Copy of authorization for channel distributor or resellership 6. Structural design & loading calculation 7. Other documents as necessary.

No

Components approval

Yes
1. PTMPV form (ver. 4,2007) 2. TNB form (domestic/ non-domestic) 3. ST licensing form

**APVSPs to Submit PTMPV, utility (TNB) and ST forms (at least 3 weeks before the scheduled T&C)

**Documents include:
1. PV spec 2. Inverter spec 3. Electrical schematic showing (direct/ in direct feed) 4. Other documents as necessary.

Note: all forms shall be submitted to PTM/MBIPV.

***System installation (must be completed within specified period from the date of award)

***Under SURIA 1000 programme, PV system must be fully installed & commissioned within 12 months (existing house) and 24 months (new house) from the approved date.

Testing and commissioning requested by APVSP (3 weeks advance notice to PTM is required)

MBIPV Project, Pusat Tenaga Malaysia

No. 2, Jalan 9/10, Persiaran Usahawan, Seksyen 9 43650 Bandar Baru Bangi Selangor Darul Ehsan, Malaysia GL: +603 8921 0800 Fax: +603 8921 0911 Email: infopv@mbipv.net.my Website: www.mbipv.net.my

Testing and commissioning report to be submitted by APVSP to PTM and a copy for the customer within 3 weeks

PV
Customer

Operation & Periodic Inspection

Guide
for Investing in a grid-connected Solar Photovoltaic (PV) System