Serial number is not available when doing any inventory transaction but shows in on hand quantity interface

I was facing problem in one of my client site that oracle shows on hand quantity for one item in on hand quantity screen with serial numbers but when user is going to transact it either by sub inventory transfer or by Miscellaneous issue it shows me on hand zero on transactional form I have investigate it in detail and find different notes on Metalink for the solution and fusion of these notes is solution First of all get Inventory Item id , serial number and organization id from on hand quantity interface by using examine option. Step 1 Run the following query to check exact status of that serial numbers SELECT SUBSTR (inventory_item_id, 1, 9) "Item Id", SUBSTR (serial_number, 1, 20) "Serial Number", SUBSTR (current_organization_id, 1, 9) "Organization Id", SUBSTR (lot_number, 1, 18) "Lot Number", SUBSTR (DECODE (current_status, 1, 'Defined but not used', 3, 'Resides in Stores', 4, 'Out of Stores', 5, 'Intransit', 6, 'Invalid', NULL, 'Verify Serial Number', current_status ), 1, 25 ) "Status", SUBSTR (current_subinventory_code, 1, 25) "Subinv", SUBSTR (current_locator_id, 1, 9) "Locator", SUBSTR (group_mark_id, 1, 15) "Group Mark Id", SUBSTR (line_mark_id, 1, 15) "Line Mark Id", SUBSTR (lot_line_mark_id, 1, 15) "Lot Line Mark Id", group_mark_id, line_mark_id, lot_line_mark_id FROM mtl_serial_numbers WHERE inventory_item_id = '&EnterItemID' AND serial_number = '&EnterSerialNumber' AND current_organization_id = '&EnterOrgID' Above query shows me the status Resides in Stores but this serial number is not displayed in transactional forms Step 2 Then run the following query SELECT i.inventory_item_id itemname, s.inventory_item_id itemid, s.serial_number serialno, s.current_organization_id org, s.current_subinventory_code sub, s.current_status stat, s.group_mark_id gmid, s.line_mark_id lmid, s.lot_line_mark_id FROM mtl_system_items i, mtl_serial_numbers s WHERE inventory_item_id = '&EnterItemID'

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AND serial_number = '&EnterSerialNumber' AND current_organization_id = '&EnterOrgID' AND s.current_organization_id = i.organization_id AND s.inventory_item_id = i.inventory_item_id; Check the value of following columns
1.

group_mark_id

ThiscolumnisGroupidentifier(usedbyOracleInventoryforensuringthatserialnumbersused byoneuser'ssessiondonotbecomeavailableincorrectlytoanotheruser)
2.

line_mark_id

ThiscolumnUsedbyOracleInventoryforensuringthatserialnumbersusedbyoneuser's sessiondonotbecomeavailableincorrectlytoanotheruser.ThecolumnisusedbyOracle Inventory'sserialnumbermarkingandunmarkingroutines

3.

lot_line_mark_id

Identifierusedinserialnumbermarkingandunmarkingroutines
Step 3

Ifvalueofabovementionedcolumnisnotblank/nullthenrunfollowingquery
UPDATE mtl_serial_numbers SET group_mark_id = NULL, line_mark_id = NULL, lot_line_mark_id = NULL WHERE inventory_item_id = '&EnterItemID' AND serial_number = '&EnterSerialNumber' AND current_organization_id = '&EnterOrgID' AND current_status = 3

Aserialnumbercanhaveoneoffollowingstatuses
1. 2. 3. 4.

Definedbutnotused Residesinstores Issuedoutofstores Residesintransit

Iusedstatus=3inabovequeryasIwaslookingforonlythoseserialnumberswhichResidesinstores butnotavailabletomefortransaction

Step 4

Committherecordandthencheckareyouablefortransactionornot Reference:metalink.oracle.com

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