HITO MAGAZINE / ISSUE 4 / OCTOBER 2011

FORMA

WorldSkills London

October 2011 page 1

INCREASING REVENUE

CONTENTS
COVER STORY
All Aboard for WorldSkills PAGE 1

TRoQ

PERFORMANCE
Government Endorses HITO PAGE 10

THE AWARDS
Buy Your Tickets Now! PAGE 12

The Process Gears Up PAGE 9

HITO BOARD
Meet Christa - the New Board Member PAGE 18

APPRENTICE JOURNEY
Louise Duncan PAGE 20

GATEWAY TO SUCCESS
Whats It All About? PAGE 22

BEAUTY UPDATE
Talking to Industry PAGE 24

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October 2011 London

ALL ABOARD FOR WORLDSKILLS

T
he waiting is over! After nearly 12 months of practice and fundraising New Zealands Hairdressing WorldSkills champion Laura Simpson is on her way to London to compete at the International WorldSkills Competition. Every two years hundreds of young skilled people, accompanied by their teachers and trainers, gather together from around the world to compete in the skills and test themselves against demanding international standards. After more than a decade in the WorldSkills wilderness, a New Zealand hairdresser will once again represent their country at the Worlds most exciting, interactive and inspiring skills competition. Laura Simpson believes shes done as much as she can to prepare herself for London. Hairdressing has been my life. I am in the salon early every morning, and am always the last person to leave. Im there everyday, sometimes until 11pm. I know I just need to keep practising, practising and practising! says Laura. Lauras boss Scott Buckingham from Dunedins Scott Base, believes Laura will do New Zealand proud in London. Lauras dedicated to the cause there is no doubt about that. She is doing heaps of training she is always in the salon on her days off and she is here every night. Shes a lot better than she thinks she is, says Scott. Scott believes the success Laura had at the Global Skills Challenge in Australia was a great confidence booster for her. Lauras trip to Australia showed her that she is more advanced than she thought she was. No one really knows what to expect in London, but the taste she got in Australia should put her at ease shes definitely got what it takes, says Scott.

GLOBAL SKILLS CHALLENGE

Laura had her first taste of international competition in July when she competed against WorldSkills competitors from all over the World at the Global Skills Challenge in Wollongong, Australia. Over 80 competitors from 10 countries took part in the Global Skills Challenge. In the hairdressing competition Laura competed against three other competitors - from Australia, Jamaica, and Singapore - over three and a half days. On the first day I thought what am I doing here. I didnt feel confident when I saw what my competitors were doing. But it got better as the days went on, says Laura.

LAURA SIMPSON

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WORLDSKILLS TRAINING BENEFITING OUR INDUSTRY

There is little doubt that WorldSkills training is already making a difference to the quality of hairdressing in New Zealand. This is evidenced by the fact that so many competition winners have had WorldSkills training in the last couple of years. For instance Laura won the best overall senior stylist at the Otago NZARH competition. Deniece Bridgeman (formerly Walters), who came second at the National WorldSkills Final last year, was named Waikatos Top Styling Senior for 2011. Stephanie Winter, who was third in last years National WorldSkills competition, won the overall apprentice title at the NZARH Supreme Awards in 2010. Niq James says the list of competition winners who have had WorldSkills training is growing longer all the time. Protg cleaned up at the Wanganui NZARH comp theyve had WorldSkills training. Kylie Hayes won the Young Talent Gold award and will be representing New Zealand at the Wella International Trend Vision Award in Paris. She had WorldSkills training, says Niq. So why is WorldSkills training making such a big difference? Niq James says there are two key reasons. Firstly, the training helps you look at hair differently it gives you a better understanding of the principles of manipulating and moulding hair. Secondly, WorldSkills training teaches you how to compete, and how to win. Prior to WorldSkills there was no training in competition work those that knew how to win did, and those that hadnt been taught struggled. Now all of a sudden, when you get taught why you cut a certain way, and why the hair behaves a certain way, then you stand more of a chance of winning. Youre taught how to succeed at competition work, says Niq. Its no longer just the same people winning every year, and thats great for hairdressing in New Zealand, says Niq.

SCOTT BUCKINGHAM (LAURAS EMPLOYER AND OWNER OF SCOTT BASE) SUPPORTS LAURA 100%.

Getting better is an understatement for Laura, who won the avant-garde category and came second overall, scoring 78 points, 5 points less than her Australian competitor. The Australian was a machine, a well oiled machine! Looking at the quality of her work has inspired me to dig a bit deeper and keep up with my practice, says Laura. Lauras coach Niq James agrees that Lauras experience in Australia was a great way for her to pit her skills against her competitors. Laura showed she has what it takes by winning one of the disciplines. Competing, and getting feedback from the judges, also made her aware of the skill areas she needed to work on in order to be competitive in London, says Niq.

More recently Niq has played a facilitation role with Lauras training, connecting her to others who can pass on their knowledge. Laura has a really good understanding across all the disciplines. Over the last couple of months her training has focused on fine tuning her skills by working with different people and soaking up as much of their knowledge as possible, says Niq. Laura has worked with top New Zealand hairdressers David Shields and Cathy Davys, both of whom previously represented New Zealand at the Hairdressing World Cup (based on the same format as WorldSkills, but without the age restrictions). Laura has also worked closely with the Award winning, and WorldSkills trained, Kylie Hayes. Niq also arranged a training session with two visiting hairdressers from Finland, both of whom had previously competed at WorldSkills. Laura says she is really grateful for all the time that people have put into her training. In New Zealand WorldSkills techniques are totally different to the sorts of things you learn in the salon, and there are only a handful of people who you can ask for advice. London is going to be a massive challenge, so its been awesome being able to spend time learning from people who know about WorldSkills, says Laura.

LAURAS TRAINING REGIME

Niq James has been a driving force behind the campaign to get New Zealand hairdressing represented at WorldSkills. Theres a lack of international competition work for young hairdressers in New Zealand, so its really important to expose the next generation of hairdressers to new and different skills, says Niq. With support from HITO, Niq has held training sessions up and down the country so trainers can understand and teach WorldSkills techniques.

MORE SKILLS = HAPPIER CLIENTS

In less than two years WorldSkills training has raised the level of hairdressing in New Zealand. Looking at hair differently, and understanding why hair behaves like it does, is resulting in improved work on the salon floor. Lauras boss, Scott Buckingham, agrees.

HEALTH, PUBLIC SERVICES AND CARE Caring AGRICULTURE, HORTICULTURE AND ANIMAL CARE Floristry Landscape Gardening ENGINEERING AND MANUFACTURING TECHNOLOGIES Engineering Polymechanics / Automation Mechatronics Electronics Mobile Robotics Industrial Control Manufacturing Technologies Manufacturing Team Challenge Mechanical Eng Design CAD CNC Milling CNC Turning Mould Making Welding Sheet Metal Technology Creative Modelling Transportation Operations and Maintenance Autobody Repair Automobile Technology Car Painting Aircraft Maintenance CONSTRUCTION, PLANNING AND THE BUILT ENVIRONMENT Wall and Floor Tiling Plumbing and Heating Electrical Installations Bricklaying Painting and Decorating Cabinetmaking Joinery Carpentry Refrigeration and Air Conditioning Construction Metal Work Plastering & Dry Wall Systems Stonemasonry INFORMATION AND COMMUNICATIONS TECHNOLOGY Information Network Cabling IT Software Solutions for Business IT Network Systems ADMINISTRATION RETAIL AND COMMERCIAL ENTERPRISE Ladies' / Mens' Hairdressing Beauty Therapy Fashion Technology Confectioner / Pastry Cook Cooking Restaurant Service Visual Merchandising ARTS, MEDIA AND PUBLISHING Offset Printing Web Design Jewellery Graphic Design Technology

The work that Laura is doing day-to-day with clients, you can just see the benefit of WorldSkills. Her finishing is just perfect every time. Its making everyone in the salon step up and lift their game. Her skills and knowledge about manipulating hair is invaluable to us, says Scott. Shes a very talented hairdresser and quite an inspiration. Laura smoked her competition at the NZARH regionals in Otago. For someone who isnt even fully qualified, thats amazing, says Scott.

While its important to be involved in fundraising, it shouldnt come at the expense of time spent training. As an industry we need to do more to raise money so up-and-coming hairdressers can compete internationally. Ultimately, its an investment in the future of our industry, says Niq.

NIQ THE JUDGE

To compete at the WorldSkills finals in London competitors must have their own trainer with them. For Laura, this is Niq. Niq will also be a judge in London, judging all the competitors creations, even Lauras. But theres no chance of rigging things Lauras way, with a complicated judging system discounting the top and bottom scores, and only counting scores that are within a certain range. One of Niqs challenges will be judging against United Kingdom rules and regulations. For instance contestants have to wear gloves when applying colour, have to wear a mask when mixing colour, and it is compulsory to do patch testing. Being exposed to other countries standards is a real eye-opener. Its really useful as regulations in places like England often end up becoming the standard in New Zealand as well, says Niq.

FUNDRAISING PAYS OFF

Laura and her team at Scott Base have really ramped up their fundraising efforts over the last couple of months. Scott Base held a silent auction in September, selling donated items such as dinners at local restaurants, locally made jewellery, cruises around Te Anau, accommodation, and hair products. Stylists from Scott Base, and Zaibatsu got together and held a $20 cutting day at Aoraki Polytechnic. All the money raised from both events went to Lauras campaign. Lauras representing her country and the more people who know about that, and support her, the better, says Scott.

GETTING BEHIND WORLDSKILLS

To have your skill included in International WorldSkills competitions, industries must front up and make the investment. Traditionally in New Zealand this has been a problem for hairdressing, with our inclusion only being made possible because industries such as building have subsidised our involvement. In the past we havent been able to compete because we havent been up to the standard. Now we are up to the standard, but theres a risk that if as an industry we dont support it, we may not be allowed to compete in the future, says Niq. Unlike competitors from some of the other industries in New Zealand, Laura has had to devote a lot of her time to fundraising.

WE ARE LOOKING FOR YOU!

This years Regional WorldSkills competition is being held in Auckland, with the winner being announced at the Industry Awards on 20 November. Rather than having regional competitions this year, apprentices with WorldSkills training will be able to go to Auckland to compete in the National Competition. The competition includes; ladies colour, cut and blow wave, conversion and mens cut. Next year, and every second year after that, HITO will be running regional competitions, with the winners competing at the National Competition. The winner of this National Competition will then have the opportunity to represent New Zealand at the International Finals.

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HITO FORUMS
At HITO we are looking for new ways to find out what you think. HITO FORUMS give you the chance to share your thoughts, ideas, opinions and pictures with HITO and to see what others are saying online about qualifications, training. You can even share photos of your work and ask for others to comment.

SPECIAL LAUNCH PROMOTION

To kick off the forums, anyone who registers and submits a post to the WELCOME forum before 31 October will go into a prize draw to win: An amazing pair of Rusk Swivel Gamma Shears (worth over $400). One of 3 Essensity packs with 4 products (RRP $127 each) courtesy of Schwarzkopf

Products in each pack will be: Essensity Color Shampoo 250ml Essensity Color Conditioner 200ml Essensity Color Leave-in Mask 200ml Essensity Natural Shine Serum 50ml

TROQ
GRAEME HALL

PROCESS GEARS UP
Its a fantastic thing for industry to be part of. The outcome will be better for industry because it will produce what employers are after. It will be better for learners as they will graduate with qualifications valued by industry, says Graeme. People wanting to give feedback into this process can pass on their comments through HITO at troq@hito.org.nz or submit feedback through the HITO website forum at www.hito.org.nz/forum. You are also able to contact Graeme directly (graeme@rutherfordsloan.co.nz) and can view documents that have been created through the process at www.hairtroq.org By law, HITO is a mandatory stakeholder, legislated standard setter, voice of industry relating to training and qualification developer for the Barbering, Beauty and Hairdressing Industry

ZQA has asked our industry to review the number of hairdressing and barbering qualifications that are on offer. The goal is to reduce the number of qualifications so that the education options available are of high quality and easy for learners and employers to understand. This process, which NZQA are calling the Targeted Review of Qualifications (TRoQ), has designed to be driven by our industry. Graeme Hall has been appointed by NZQA to facilitate the project. Graeme says one of the first things he noticed about education in the hairdressing industry was the sheer number of qualifications on offer. There are 67 qualifications in the hairdressing and barbering sectors, and I think everyone agrees that is far too many. This number of qualifications is confusing for learners and salons, says Graeme. Six of the 67 qualifications are National Certificates developed by HITO, and the other 61 are local qualifications delivered by Private Training Establishments and Polytechnics. From a learners point of view, the current structure is too complicated. Theres no guarantee that the qualification you come out with is valued by employers. For salons it can be hard to figure out what skills graduates have, and whether the quality of their education and training is up to the standard required by the industry, says Graeme. The TRoQ will help us ensure that qualifications are relevant to industry and learners, says Graeme. As part of the TRoQ process representatives from the industry are defining the roles that exist across the hairdressing and barbering industries.. Once this is complete, the focus will be on defining the skills required for each

role, and ensuring qualifications are available that contain these skills. A Governance and Advisory Group has been established which is made up of 14 delegates from different stakeholder groups. A Working Group has also been established to undertake the detailed work. The Working Group is made up of a HITO representative, two education provider representatives, and two industry representatives. We want the Groups to confirm what the roles are in the industry. Once we agree on the roles, the next step will understand the knowledge and competency requirements contained in these roles, says Graeme. The Governance and Advisory Group have met twice (on 29 August and 28 September). At the 29 August meeting NZQA gave a presentation outlining a process to follow. The second meeting was more focused on the composition of new qualifications. Graeme says that the main outcome of this process will be industry agreeing to a compact set of qualifications that align strongly with the respective roles. A report will also be presented to NZQA defining the agreed structure for hairdressing and barbering education and training in New Zealand. There could be a recommendation for the number of qualifications on offer to reduce to below ten, says Graeme. It may be possible for local providers to adapt their programme to meet the qualification requirements while also best reflecting their communitys needs, says Graeme. Once the overall proposal is approved by NZQA, the new qualifications will be developed. Graeme believes the TRoQ process is a great opportunity for the hairdressing and barbering industries to shape the future of education and training.

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HITOS
APPRENTICESHIP MODEL
TWO REPORTS RELEASED BY THE NEW ZEALAND QUALIFICATIONS AUTHORITY (NZQA) AND THE TERTIARY EDUCATION COMMISSION (TEC) CONFIRM THAT THE NZ HAIRDRESSING ITO (HITO) IS ONE OF NEW ZEALANDS TOP PERFORMING TERTIARY EDUCATION ORGANISATIONS.

GOVERNMENT REPORTS ENDORSE

he recently completed NZQA External Evaluation and Review (EER) concluded that NZQA are Highly Confident in the performance of HITO. It found that HITO has a long-established knowledge of the hairdressing industry, good engagement with stakeholders, and robust tendering and monitoring processes. The review found that training arranged by HITO is supported by the industry and is effective because trainees complete qualifications quickly and salon owners have well-trained staff.

The release of the 2010 Education Performance Indicators by the TEC is further proof that HITO is delivering for learners, salons, and industry. In 2010 HITO achieved a 68% programme completion rate, and a 96% credit completion rate. In the industry training sector only three ITOs had a higher completion rate, and only six had a higher rate of programme completion. Compared to education providers HITOs results are even better. Overall, Universities achieved a level 3 and 4 qualification completion rate of 41%, and Institutes of Technologies and Polytechnics achieved a level 3 and 4 qualification completion rate of 52%. HITO CEO Erica Cumming says the results are a vindication of HITOs apprenticeship training model, which uses a combination of off-job learning through education providers, and real-life learning in a salon.

Our level 4 national hairdressing qualification is strongly endorsed by salons and learners. It is the essential qualification for our industry, said Erica. Research tells us that apprentices value both the qualification they receive from HITO, and the skills they learn along the way. While there is always room for improvement, these reports show that completing the qualification is very important to apprentices. The reports also show that HITO and salons are doing a great job supporting apprentices so that they can achieve, said Erica.

The review also states that the National Certificate in Hairdressing (Professional Stylist) is the hairdressing industry recognised qualification. Employers and trainees appreciate the lift in standards that comes with staff gaining this qualification, which results in measurable improvements to salon profits.

RESEARCH TELLS US THAT APPRENTICES VALUE BOTH THE QUALIFICATION THEY RECEIVE FROM HITO, & THE SKILLS THEY LEARN ALONG THE WAY

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(a

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f s tu

dy)

TRAINEE ETHNICITY

(all levels of study)

European Maori Pacific Other

80% 13% 2% 5%

LEVELS OF STUDY

Levels 1 & 2 Levels 3 & 4 Levels 5 & above

0% 100% 0%

TRAINEE AGE

OUR LEVEL 4 NATIONAL HAIRDRESSING QUALIFICATION IS STRONGLY ENDORSED BY SALONS & LEARNERS. IT IS THE ESSENTIAL QUALIFICATION FOR OUR INDUSTRY

17 years & under 18 - 19 20 - 24 25 - 39 40 years & over

9% 29% 46% 13% 3%

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THE PAST

REMEMBER THE AWARDS FROM THE PAST?

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COME AND JOIN

THE FUTURE WAITS FOR NO ONE BOOK YOUR PLACE NOW

The 2011 industry awards are back and this time were touching down in the Auckland domain. HITO, Kitomba and the NZARH have come together again and we will be hosting the training and business awards for New Zealand on 20 November at the Auckland War Museum. Tickets are $145 per person. You can register and pay online now. Payment by credit card or Paypal only.

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AWARDS WINNER UPDATE

n the last Forma we profiled two of last years Award winners Apprentice of the Year Emily Frew and Jasmine McBeth Scholarship recipient Moana Riddell. This edition we turn our attention to 2010 Tutor of the Year Chris Lethbridge and 2010 Training Salon of the Year owner Diana Beaufort.

CHRIS LETHBRIDGE

LEARNER JOURNEY THE FOCUS FOR WINNING TUTOR

wo thousand and ten HITO Tutor of the Year Chris Lethbridge says that winning the Award has reinforced to her that shes on the right track. Its given me more confidence as its helped confirm that what I was doing was effective, says Chris. Chris says that the process of applying helped make her a better tutor. The application process made me reflect on so many things. A lot of stuff came out of it that Ive been able to work on. Thats one of the reasons I encourage everyone to apply its not about you, but its about what you are doing and how it is impacting on your students, says Chris. Chris knows that winning the Award has raised her profile amongst hairdressing educators. Winning has made me lift my game. Other tutors are watching what I am doing so I am definitely more aware of my rationale for doing things a certain way, says Chris. As a consequence of winning Chris has been asked to present an hour long workshop at a hairdressing educators conference. She will be presenting on one of her latest educating tools Indias Journey, which follows the learning journey of fictitious first year student India.

It follows Indias journey from being a brand new student or apprentice to a professional and customer focused hairdresser. It does this by using scenarios that young people entering our industry easily identify with. Its only early days but Indias Journey seems to be working well my students are always asking for updates on Indias progress, says Chris.

ITS GIVEN ME MORE CONFIDENCE AS ITS HELPED CONFIRM THAT WHAT I WAS DOING WAS EFFECTIVE

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DIANA BEAUFORT

REDS TRAINING KEEPS GETTING BETTER

t was a case of second time lucky for 2010 Training Salon of the Year Reds Hairdressing. Reds Hair owner Diana Beaufort was a finalist for the same Award in 2009, but missed out to Spectra.

Diana says that in both 2009 and 2010, the application process led to improvements in her business and its approach to training. The process of applying makes you closely scrutinise all aspects of your training programme and leads to a better overall understanding of your business, says Diana. To excel at something you need to continually fine tune your methods. The application process makes you analyse these and question what is working and what needs to be developed further, says Diana. We learnt so much from the application process in 2009. It helped us improve our training programme and become more structured, says Diana. Diana says Reds training plan is now a lot clearer, and the team have their individual training plans prepared well in advance. This means they are well prepared and have a clear career path. The one constant is Dianas firm belief that good training is pivotal to running a successful salon. The strengths of your team are any businesses biggest asset. The more time and energy you invest in building a strong team, the higher return you can expect on your business. Your training systems need to be clear and effective, says Diana. Diana says the main thing to keep in mind when training Generation Y is to keep your team passionate and motivated while still retaining the structure and clear vision. I want to provide a supportive environment that challenges individual team members to excel, achieve and become successful in their own right, says Diana. Winning the Award has helped get greater buy-in from our team. They are proud to be part of a highly successful salon, says Diana. Winning has helped build Reds reputation of being a great salon in which to develop your skills. This has been great for both recruitment and attracting new clients. Winning has helped me attract really great staff. All my team are amazing and my new recruits are no exception. My team understands the expectations I have and they all rise to the challenge willingly, says Diana. Recruitment has become a lot less stressful as potential team members now approach me says Diana. Dianas prize money is contributing to something she has always wanted to do train at the Sassoon Academy. In October Im attending an advanced cutting course at the Sassoon Academy in London. Im really excited to keep pushing my own boundaries, and I cant wait to share what I learn with my team, says Diana.

WINNING THE AWARD HAS HELPED GET GREATER BUY-IN FROM OUR TEAM. THEY ARE PROUD TO BE PART OF A HIGHLY SUCCESSFUL SALON
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 PROTE GE
AS SOON AS THE SECOND PROTG COMPETITION WAS LAUNCHED THE ENTRIES STARTED ROLLING IN. THE QUALITY WAS FANTASTIC, WHICH MADE OUR JUDGES JOB A LOT HARDER. BUT THEY SOLDIERED ON AND MANAGED TO SETTLE ON SIX FINALISTS, EACH OF WHOM WERE THEN PAIRED WITH ONE OF OUR SIX MENTORS AHEAD OF D-DAY IN NOVEMBER.

WHAT YOU CAN WIN!

EACH FINALIST GETS:

Flights and accommodation to Auckland

1. HILTON DEWES Maelstrom, Auckland

Mentor: Kate Henry, Me salon
What I love about hairdressing is creating something and being able to make people feel good about themselves. I know I should choose between colouring and cutting but I love both cutting because you can create shapes and colouring because its fun, changeable and creative. I love working at Maelstrom Hairdressing because it has a great relaxed feel to it. I get fantastic training from my seniors. Without Maelstrom I wouldnt be here today.

Hairdressing is such a unique industry and one that I am so proud to be representing. The abundance of talent within the industry is inspiring and it only motivates me to be the very best I can be.

Professional photoshoot LOreal Professional, Kerastase, Matrix, Pureology and Redken products Final photo published in the Summer issue of TRADE Next Generation Hair Expo passes for Sydney 2012

3. LAURA WILLIAMS Jan Waite Hairdressing, Auckland

Mentor: Sasha Lenski, Bettjemans
I have been hairdressing for 15 months and I love hairdressing for its ever-changing trends how hairstyles can be re-invented and how I can create my own interpretation of them. I am passionate and hungry to learn and I involve myself in competitions and photo shoots whatever comes my way. I also love the buzz I get when my clients leave the salon feeling fantastic, happy and confident.

THE WINNER GETS ALL THAT PLUS:

The cover of the summer issue of TRADE Flights and accommodation for one to Sydney for Hair Expo 2012 The winners will be announced on November 20, at the 2011 Industry Awards in Auckland.

2. JODI PULLAR Blue Cactus, Wellington

Mentor: Mana Dave, Blaze
I am originally from Dunedin and made my way to Wellington almost six months ago. My mum is owner/operator of Do Hairdressers in Dunedin so I guess you could say hairdressing is in my blood! Being in the very early stages of my apprenticeship Im learning something new every day and being part of a large team there is no shortage of amazing opportunities that come my way.

4. KALEB PRITCHARD Blaze, Auckland

Mentor: Jock Robson, Dharma
I have been hairdressing for three years and I love so many things about it: hanging with people, making clients look cool, creating, competing, being part of my BLAZE team, growing as a young stylist and the girls!

2011 MENTORS

MENTORS | 1 Kate Henry | 2 Mana Dave | 3 Sasha Lenskl | 4 Jock Robson | 5 Mobeen Bhikoo | 6 Jaimee Smith

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2011
5. BEN WILLIAMS Willis York, Wellington
Mentor: Mobeen Bhikoo, Stephen Marr

COMPETITION

FINALISTS | 1 Hilton Dewes | 2 Jodi Pullar | 3 Laura Williams | 4 Kaleb Pritchard | 5 Ben Williams | 6 Sophia Stace

Im a 24-year-old dad who has been hairdressing for about the last three years. I kind of stumbled into the career choice but wouldnt change it for the world. I love to have the freedom and skill to be able to create! Im in a great salon up in Wellington with very skilled people who will no doubt help me out along the way!

6. SOPHIA STACE Get Funkd, Wellington

Mentor: Jaimee Smith, Zaibatsu
I have been hairdressing since November 2009 and its the perfect job for me in every aspect. As a creative person, I enjoy being able to put forward my ideas and watch them come to life in front of me. Theres a strong feel-good factor in the job too nothing quite beats the feeling of knowing youve made someone feel great about themselves!

HIGHLY COMMENDED GOES TO...

Jordyn McLachlan from Willis York, Wellington Nicola White from NV Hair, Hamilton Kyla Smith from Milton Andrews, Havelock North David Issacs from House of Hair, Gisborne Valeria Lenskia from Bettjemans, Auckland

For everyone who didnt make the cut, keep an eye on who wins and learn from it and enter again next year!!

6 2011 FINALISTS

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The final units show you can go above the base level and come up with something fashion-forward which is at a whole other level. To succeed you have to manage your time, treat your clients exceptionally well, be creative and push your boundaries. With the Targeted Review of Qualifications (TRoQ) going on its really important the final units are kept. All your other assessments take place in the classroom, but the final units are about real life. If there werent final units then you wouldnt be pushed, and there wouldnt be the motivation or encouragement to do something unique, says Christa. Christa believes the final units allow people who have done a full time course show that they can cut it in a real salon.
CHRISTA ROWLING

HITO BOARD EMPLOYEE REPRESENTATIVE

WELCOME TO CHRISTA

Theres a huge difference between the skills you learn doing a full time course and what you learn in an apprenticeship. Client interaction is really important, and its something you just cant learn in a classroom. The final units prove that you have the skills and can provide clients with exceptional service, says Christa. Christa believes a key challenge facing industry is ensuring apprentices get consistently high levels of training and support in their salon. The support apprentices get varies greatly from salon to salon. Some salons are amazing, but others leave apprentices to fend for themselves. Id love to see a standard outlining the level of support apprentices are entitled to, says Christa. Prior to starting her course at NMIT as a 21 year old, Christa studied Psychology and Sociology at Otago University. Sickness meant she had to take a break from her study, and during this time a career in hairdressing emerged as something that would combine her three interests- science, creativity and people. At school I was a real nerd, and petty much made to go to university. I had done science right through school, and people thought I would become a doctor or something. But I am also really creative, and a real people person people fascinate me. Hairdressing is perfect for me, says Christa.

wenty-four year old Christa Rowling is the newly elected employee representative on the HITO Board. Christa started her apprenticeship at Bambazonke Hairdressing in Wellington three years ago. Prior to that Christa completed a one year hairdressing course at NMIT. Christa is currently preparing to sit her two final unit standards. Christas passion for training motivated her to put her name forward for the HITO Board. Continually training is really important. You need to constantly up-skill, and keep up with the trends and fashions. I get involved in any training I can get my hands on. I did a few sessions at Hair Expo last year, and have just sat the Redken colour certification test, says Christa. Once she completes her apprenticeship, Christa has identified HITOs Advanced Cutting and Management qualifications as things she would like to pursue. Governance is something totally new for me. Its a bit of a challenge, but I am looking forward to getting my head around some strategic issues, and learning some new skills, says Christa.

YOU NEED TO CONSTANTLY UP-SKILL, & KEEP UP WITH THE TRENDS & FASHIONS. I GET INVOLVED IN ANY TRAINING I CAN GET MY HANDS ON
Christa has identified two key issues that she would like to advocate for on the HITO Board retaining the final units and helping make the support apprentices receive in their salon more consistent nationwide. Christa says completing the final units proves that you have what it takes to work in a real salon.

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APPRENTICE JOURNEYS

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LOUISE DUNCAN

IT WAS KIND OF LIKE A NORMAL DAY IN THE SALON. JUST FOCUS ON YOUR TIMING & IT ALL FLOWS FROM THERE

LOUISE DUNCAN
ouise Webb learned the hard way the importance of triple checking that your final assessment models are prepared to go along with the look you have planned. Louise failed her final assessment at her first attempt because on the day her colour model refused to have her hair cut. This was despite her model coming in for two consultations prior to the assessment, including viewing sketches of the cut Louise had planned. To prepare for her final assessment Louise stuck pictures and descriptions of the looks she was going to create on the back of her salon, and studied them whenever she could. I got inspiration by looking through magazines and I even subscribed to Fashion TV to see the latest styles. My final looks were a team effort though I got great feedback from my work mates. At the end of the day Louise says that if you have prepared well for your final assessment, and have thought it through, you will do fine.

(nee Webb)

LOUISE TAKES HER QUALIFICATION FURTHER WITH POSTGRADUATE COURSES.

I was really quite nervous, but once you are in there, it was kind of like a normal day in the salon. Just focus on your timing and it all flows from there. Louise was the 2009 recipient of the Jasmine McBeth Memorial Scholarship, and used some of her scholarship to attend Sydneys Hair Expo. Hair Expo was amazing. I just soaked it all up, attending as many workshops as I could, including ones on colour, hair-ups and cutting. In 2009 Louise entered the NZARH photographic competition and the LOreal Colour Trophy. She says these were great opportunities to learn more about photoshoots, especially how to achieve contrast with lighting. Louises future goals including getting involved in more competitions, strengthening her client base, and completing HITOs Train the Trainer and Advanced Hairdressing Limited Credit Programmes.

FORMA MAGAZINE | ISSUE 4 | 21

GATEWAY TO SUCCESS

n the six years since it was launched the Gateway programme has helped hundreds of young New Zealanders kick start their hairdressing careers. Gateway allows senior secondary students in Years 11, 12 and 13 to undertake structured workplace learning across a range of industries in New Zealand, while continuing to study at school. Students spend up to two days a week in a salon, learning skills and undertaking unit standards that can be credited towards NCEA.

Gateway allows school students to experience hairdressing and see if its right for them. Many of our top apprentices got their first taste of our industry through Gateway. When Gateway students go on and do their apprenticeship they know what its going to be like working in a salon, and they know whats expected of them. This sets them up for success, says Erica. Some students quickly work out that working in salon is not for them, and Erica believes that this also demonstrates the success of the Gateway programme. Its better to discover that something isnt right for you when youre at school. Finding out early gives you time to come up with another game plan, rather than beginning an apprenticeship that you are not going to finish, or doing a course and racking up a student loan, says Erica.

HITO has specifically designed eight unit standards that Gateway students can undertake while working part time in salons (see the green box). These can be used towards gaining the National Certificate in Salon Support. HITO CEO Erica Cumming believes the Gateway programme has been very successful for the hairdressing industry.

GATEWAY ALLOWS SCHOOL STUDENTS TO EXPERIENCE HAIRDRESSING AND SEE IF ITS RIGHT FOR THEM. MANY OF OUR TOP APPRENTICES GOT THEIR FIRST TASTE OF OUR INDUSTRY THROUGH GATEWAY

GATEWAY UNIT STANDARDS

YEAR 1 HAIRDRESSING
Unit Standard 21935: Unit Standard 21936: Unit Standard 21937: Unit Standard 21938: Unit Standard 21939: Unit Standard 21940: Unit Standard 21941: Maintain order and supplies for a commercial hairdressing salon Prepare the client for hairdressing services in a commercial salon Assist a stylist in a commercial hairdressing salon Apply communication skills in a commercial hairdressing salon environment Demonstrate knowledge of fashion trends in relation to hairstyling Demonstrate knowledge of workplace requirements for employment in a commercial hairdressing salon Under supervision prepare the hair for hairdressing service

Gateway units are now available for Barbering too.

22

MOANA RIDDELL
2010 Jasmine McBeth Memorial Scholarship Recipient
As soon as second year apprentice Moana Riddell finished her Gateway placement at Hair Scene Hair and Beauty, she signed up as a HITO apprentice.

MARY-ELLEN ORCHARD
2009 Apprentice of the Year Regional Winner
Mary-Ellen Orchard was one of the first students at her secondary school to undertake Gateway. I knew I loved hairdressing, and Gateway gave me a taste of what it would be like in the industry. Its a great way to see if a career in hairdressing is for you, says Mary-Ellen. For her placement Mary-Ellen spent half-a-day a week for a year working at a salon. Doing Gateway gave me the chance to get to know clients and build a rapport with them. Being in the salon meant I was always learning how to do things - by the end of my Gateway I was applying colour, doing treatments, and selling retail, says Mary-Ellen. Another benefit for Mary-Ellen was finding out more about how apprenticeship training was structured. I got to be a hair up model for the apprentice at the salon I was at. As well as studying what was being done to my hair, I also got to familiarise myself with the polytech, says Mary-Ellen. My personal view is that if you have done Gateway, it shows you are committed to the industry and focused on turning your passion into a career, says Mary-Ellen. Mary-Ellen is now the main trainer at her salon, and is enjoying working with the salons Gateway student and getting her up to speed!

RENEE SPICER
First Year Apprentice
Seventeen year old first year apprentice Renee Spicer has been working at Christchurchs Botticelli Hair for two years. When she was 15 she got a part time job in the salon, and found out about the Gateway programme the following year when she went to Hagley Community College. Renee quickly made up for lost time, and was able to complete all the eight Gateway unit standards in her Year 12. On top of my school work I was doing 20 hours a week in my salon. Being able to pick up so many unit standards gave me a real head start when I started my apprenticeship this year, says Renee. I went into my apprenticeship knowing that I enjoyed working in a salon environment, and knew I could pass the units. Gateway was a real confidence booster. I have a full-on life outside the salon, and this year has been really jumbled up because of the earthquake. Getting my Gateway unit standards before starting my apprenticeship has definitely made it a lot easier to get through the workload, says Renee.

I did Gateway in Years 12 and 13, and it really set me up for my apprenticeship. It made my first year easier because I knew how the salon worked, and what my role was. I was ready for it and I was prepared, says Moana. Moana says that Gateway provides a great insight into whether you suit working in a certain career. It works both ways - my friend was really interested in child care, but after doing Gateway she realised it wasnt the career for her, says Moana. According to Moana, one of the criteria for being a Gateway student is having good grades. I was in the salon one day a week for 20 weeks, so I really needed to apply myself when I was back at school. Otherwise you quickly fall behind, says Moana. Earlier this year Moana represented HITO at a Gateway Coordinator Conference at SkyCity. It was great being able to talk to Gateway Coordinators about my experiences and how Gateway set me up. I am a big fan of Gateway its such a great way to find out whether what you think you want to be doing is right for you, says Moana.

FORMA MAGAZINE | ISSUE 4 | 23

HITO UPDATE

he HITO Constitutional Working Group is on track and planning extensive consultation over coming months. HITOs constitutional working group comprising representatives from hairdressing, beauty and barbering, have now had two meetings, at which agreement has been reached on a series of principles and new recommendations in response to concerns raised at last years HITOs AGM. Members of the group are excited at the overall direction that is being proposed, and will be presenting their recommendations to the HITO Board at its meeting at the end of August. The working group is recommending an extensive consultation process with all stakeholders on these proposals, which will include a series of fora in October, followed by a formal proposal and draft constitution for feedback by November. This will be followed up by further industry fora, with final recommendations presented

at the end of November, providing a further three months for consideration prior to AGM papers being circulated in February. The working group is committed to delivering solutions that address all of the industrys concerns, while providing a framework for HITOs future development and growth.

For more information and comment,

contact Erica Cumming, HITO Chief Executive (04) 499 1180

got an opinion?
hito.org.nz

HITO FORUMS

BEAUTY UPDATE
A
s you will now be aware from the regular articles in this magazine, HITO is the standard setting body for the beauty industries and is committed to working with the sector to ensure that there are qualifications that meet the needs of industry. It was great to meet a number of you at the Beauty Expo and to talk to you about your industry and where things are at in terms of training. Thank you to those of you who contributed to the survey that we were doing. The survey covered two different groups, trainees and people currently engaged in the beauty industry. Some of the findings for the trainees were as follows: The majority (78%) of the trainees found that they had received relevant training for the future career, Most of the trainees felt that it would have been useful to be working and training at the same time (81%), 90% of the trainees felt that they would be ready to start work as soon as they finished their course, and Three quarters (75%) of the trainees thought that they would need more training when they started work. This summary identifies that the trainees have a generally high level of confidence in the course that they are undertaking and believe that they will have the skills to start work as soon as they finish training but generally recognise that they will need to have additional training when they commence work. Almost three quarters (74%) of the people interviewed stated that they had worked in other industries before they started in the beauty sector, A high proportion of people thought that new graduates did not have sufficient skills to be work ready (69%), The majority felt that employers need to provide extra training for new graduates (86%), Half of those within the industry felt that the current training model was not meeting industry needs, and Most felt that the industry would benefit from having workplace based learning. In summary, the survey results identified that while the trainees are confident in their skills when graduating, there was less confidence expressed from those in the industry. However these people did agree that training should continue on the job and that there was a potential place for workplace based learning. The survey also identified that from the people who completed the survey that there is a high level of commitment to on-going training with more than 85% of these people participating in training. All but one respondent felt that continued training was important in the industry. This is very positive for the industry and indicates that there is a positive outlook on the future of beauty in New Zealand and a recognition that training never stops no matter how long you have been in the industry, especially as technology and products continue to change. As a further way to engage with the beauty sector, HITO has embarked on the largest research of the beauty businesses ever to be done. To begin this process HITO downloaded all of the salon/clinic names from the yellow pages and started a database. We also went into as many salon websites as are available to find out a little more about each salon. To date we have a database of almost 1300 salons around New Zealand who we will now look to visit to gather a little more specific information. Thank you to those who have had time to meet with HITO. This has given HITO a more in-depth understanding of the beauty industry and accurate contact details of salons around the country. Some of the questions that HITO asked were around the structure of the businesses and current training focus. HITO will be able to provide you with training related information as well as engaged with the development of qualifications for the beauty sector. Next year there is to be a review of all of the beauty related qualifications which include a review of national qualifications and programmes that are being delivered by training providers. For this to be of value to all in the industry it will be vital for you, the people in the beauty industry to engage with the process and provide your feedback on what qualifications you want in the industry. Further information will be available later this year to help inform you how you can engage and provide your feedback directly into this process. Congratulations on the recent Beauty Expo and the Beauty Awards. This was a great event and chance to recognise people and businesses committed to the betterment of the beauty industry.

Jaye Clark

Jacqui Pfahlert

Pip Mirrielees

Eleanor Harford

TALKING TO THE BEAUTY INDUSTRY

BEAUTY EXPO 2011 SURVEY

n July, HITO went to the NZBeauty Expo held in Auckland. We talked to lots of people involved in the industry, and learned a lot. As part of our visit, we asked people to participate in a quick survey about training in the beauty industry. We hoped this would give us some insight into views on current and future training for beauty. The responses we got were really useful and a short summary is included below. The full report will be available on the HITO website.

WHO DID WE TALK TO?

RESPONDENT ROLE IN BEAUTY INDUSTRY

WHAT DOES THIS MEAN FOR HITO?

e believe these results indicate that On Job Training could be an option to explore for the beauty industry. There also seems to be a need to talk about the skills required for a therapist, and how best these can be obtained. Exploring ways that students could enter the beauty industry directly from school, or at least have an experience prior to full-time training also seems like something we could investigate.

Other 27% Therapist 24% Salon owner 23% salon owners, managers, sales reps & more Trainee 21% Salon manger 5%

Well be digging into these issues (and more) with the beauty industry as we contact every salon individually over the coming months. The Targeted Review of Qualifications (TRoQ) for beauty is coming up in 2012, so that will provide an opportunity to consider what the industry want and need from training and qualifications.

26

WHAT DID TRAINEES HAVE TO SAY?

90%
were in a course

60%
were with private providers

WHAT ABOUT PEOPLE WORKING IN THE INDUSTRY?

only

10%

were training at work

of trainees didnt think they had a lot of options when choosing where to train thought learning on the job would be useful thought they would be ready to start work when their course finished had decided to train because they had always been interested in the beauty industry trainees had beauty suggested as a career by a career advisor or parent
trainee thought it would help students who wanted to work in the industry to be able to do a small amount of work experience while at school

70% 86% 50% 90%

50% 80% 90%

most

did not think graduates directly from courses would be work ready thought employers would need to provide extra training to recent graduates didnt think that the current training model was meeting industry needs

thought the industry would benefit from On Job Training

no
every

THOUGHTS? DO YOU HAVE THOUGHTS ON ANY OF THE ISSUES RAISED HERE? TALK TO US! JOIN THE HITO FORUM WWW.HITO.ORG.NZ/FORUM
FORMA MAGAZINE | ISSUE 4 | 27

BEAUTY MAPPING

n 2009 HITO was granted coverage for the beauty industry. Since then, as well as ongoing work reviewing and developing qualifications, we have been busy getting out and talking to the industry. In 2010 HITO commissioned research to ask stakeholders about the future of beauty training. Based on this, HITO developed a Strategic Training Plan, which is a high level framework for how we could meet those needs. In June this year we went to the Beauty Expo in Auckland, and did some face-toface surveying of a wide range of people involved in the industry (you can read a summary of the results in this edition of Forma). That information was really useful in helping us narrow down some of the things HITO will start work on. It is very important for us to know exactly who we are talking to in the beauty industry, and what their training needs are. We have developed an initial database of salons/ clinics from around NZ, and have populated this with basic details like location and key contact details. We are also searching websites and adding the information we find on the services provided. Now we have a much better idea of what we mean when we talk about the beauty industry in New Zealand! However, knowing where people are is not enough. We want to know more about beauty clinic owners training needs. That is why HITO employed four beauty relationship managers to talk to clinic owners face-to-face about their business and its training needs. The beauty relationship managers will be led by Jaye Clark, the beauty representative on the HITO Board. They will be collating information about each business, including their business scope, future direction, and preferred training options.

The face-to-face visits will be completed within the next 3 months so that a report can be prepared and released in December. This information will allow us to engage directly with employers in the beauty industry, and help us understand where future trainees are located. It will also feed into the NZQA review of beauty qualifications planned for next year.

IT IS VERY IMPORTANT FOR US TO KNOW EXACTLY WHO WE ARE TALKING TO IN THE BEAUTY INDUSTRY, & WHAT THEIR TRAINING NEEDS ARE

WATCH OUT FOR SOME OF THAT INFORMATION IN THE NEXT FORMA!

28

PREPARING YOUR WORKPLACE FOR AN EMERGENCY

ow do you stay in business in the event of an emergency? How do you access data about your staff, customers and suppliers in order to keep operating and maintain business continuity?

IT IS ESSENTIAL TO PLAN TO PROTECT A BUSINESS FROM THE IMPACT OF AN EMERGENCY

Emergencies include fires, earthquakes, floods, storms and pandemic illnesses. Each of these emergencies has occurred in New Zealand, and each of these emergencies has the potential to have a devastating effect on a business. The Health and Safety in Employment Act 1992 requires an employer to plan for an emergency situation. Employers must have procedures in place to deal with emergencies and ensure that employees are well informed about these procedures. Emergency procedures need to be specific to a workplace and directly relate to the work being performed. For example, a workplace that has hazardous substances on site requires specific procedures in place for managing any risks arising from hazardous substances as well as general emergency procedures. Employers should keep backup files of all essential information in case they cannot re-enter the workplace after an emergency to retrieve documentation. This was a lesson learned from the earthquakes in Canterbury when some employers did not have staff contact details in order to check their immediate safety and wellbeing, and businesses were unable to resume normal work because they could not access their paperwork.

he Department of Labour and the Environmental Protection Authority have designed a set of simple forms to help you identify and manage your emergency procedures. The templates cover: Fire Chemical spills LPG gas leaks CPR First Aid Natural Disasters

Theres space for you to write down: Essential phone numbers Warden names and contact details First aiders names Fire fighting equipment locations Who to report incidents to Theres a set that most workplaces can use www.epa.govt.nz/ publications/erma-flip-chart.pdf and a specialised set of forms for farms www.epa.govt.nz/Publications/ Emergency-flip-chart-farms.pdf. Simply: Download and print as many templates as you need Together with your employees, work out the most appropriate procedures and who should have responsibilities Ensure that all employees know about your emergency procedures, including where you will keep this information, and where emergency equipment is stored.

FURTHER INFORMATION
For further information to help you prepare emergency procedures, crisis management and continuity planning for your business visit the Ministry of Civil Defence and Emergency Management at www.civildefence.govt.nz/memwebsite.nsf/wpg_URL/BeingPrepared-How-to-be-prepared-in-your-business-Index?OpenDocument and Business.govt.nz www.business.govt.nz/managing/ implementing-health-and-safety/crisis-management HITO doesnt endorse the use of any particular emergency kit but recommends that you have one.

FORMA MAGAZINE | ISSUE 4 | 29

WINNING STREAK CONTINUES FOR SERVILLES ACADEMY

THE CHAMPAGNE CORKS HAVE BEEN POPPING AS TRAINERS CELEBRATE THEIR SUCCESS.

PAUL SERVILLE

TURNING RAW POTENTIAL INTO SUPERIOR STYLISTS IS MY GREATEST PASSION. IM HOPING THAT THIS WIN AND THE HEALTHY AUSTRALIAN DOLLAR WILL LURE MORE TALENT ACROSS THE TASMAN
more talent across the Tasman to train at our Academy in Auckland. The Schwarzkopf Professional Hair Expo Awards, now in its 26th year, is widely recognised as the most significant award event in the Australian and New Zealand hair industry. It acknowledges excellence in all aspects of the industry, from creative talent and salon design to technical achievement and business management. Servilles Academy General Manager, Sharee Cawley, believes that the academys recent move into three-level Queen Street premises has raised the bar in the hairdressing education market: The new location has given us 2725 square metres of floor space, including a computer lab, photo studio and an auditorium for hosting international guest artists. Bringing in stars from overseas really helps to inspire our students.

or the second year running, Servilles Academy of Hairdressing has been awarded Education Organisation of the Year at the annual Schwarzkopf Professional Hair Expo Awards in Sydney. Since its establishment in 1993, the Servilles Academy of Hairdressing has provided the industry with more than 1800 highly-skilled graduates. This new confirmation of the academys excellence is expected to attract students from all over the world. In addition to its roll of New Zealand students, the academy currently has students from Australia, Russia, Singapore, United Kingdom, China, Thailand and India. Winning last year was fantastic, but winning again this year really confirms that were doing things right, says Paul Serville from Sydney. Turning raw potential into superior stylists is my greatest passion. Im hoping that this win and the healthy Australian dollar will lure

MEL BRINGS KIAORAMAI TO LIFE IN CANTERBURY

I LEARNT SO MUCH AND WOULD DEFINITELY RECOMMEND IT - NOT JUST TO APPRENTICES BUT TO EVERYONE IN OUR INDUSTRY

30

hird year apprentice Mel Burke says that doing the KiaOraMai course has helped make her a better hairdresser.

KAREN SNAPE MOVES ON

HAIRDRESSING TUTOR KAREN SNAPES PASSION FOR TEACHING HAS TAKEN A NEW TURN.
aren is putting her scissors to one side and focusing her attention on educating tutors in adult literacy and learning. Karen has been a hairdressing tutor for 25 years. For the last 8 years she has worked at Wanganui UCOL, and for the 17 years prior to that she was a tutor at Wintec in Hamilton. Karen has also owned salons and worked in technical education for Schwarzkopf Professional.

KiaOraMai helps you appreciate how important good service is to the customers experience. Before KiaOraMai my work was all about doing a good cut or colour. Now Im also focused on interacting with clients to ensure they have a great experience, says Mel. The influx of tourists for the upcoming Rugby World Cup prompted Mel to do the KiaOraMai course. When we were working in town we had a lot of tourists coming through, and Id read that KiaOraMai had been especially designed to give these overseas visitors great service. As a result of the Christchurch earthquakes Rugby World Cup games will no longer be played in Christchurch, and Mels salon, Niq James Hairdressing, is no longer based in the central city. Despite this, Mel is still pleased she completed the KiaOraMai certificate. I learnt so much and would definitely recommend it - not just to apprentices but to everyone in our industry. At the end of the day, if you can give people a great customer experience, then they will tell others about it. As part of her training Mel completed a workbook and attended a one day customer service workshop. Mel also received a series of cue cards to help reinforce important customer service concepts, such as the importance of good body language and the best ways to deal with difficult customers. The workshop was a great way to discuss different approaches to customer service, and what to do in different scenarios. I was the only hairdresser there but Id strongly recommend it to other hairdressers it was obvious at the workshop that hairdressers spend a lot more time interacting with customers than most other occupations, says Mel. If you or someone else in the salon or spa would like to get involved in KaiOraMai, there are workshops happening all over the country. Getting involved is super easy, go to www.kiaoramai.co.nz/ to register or just call 0800 29 29 29 free to find out more.

in the industry. Offering lots of learning opportunities is more important than ever, says Karen. Karen has participated in HITOs literacy training for tutors, and went on to complete the National Certificate in Adult Literacy Workplace Educator. She says the literacy and learning demands in the industry have grown significantly since she became a hairdresser. The literacy expectations on learners are far greater than they used to be. It used to be that if you had low literacy levels then you could get away with it and hide it. You cant do that anymore you need to be able to work with ratios, make bookings on a computer, and understand and write down technical instructions, says Karen. Many people enter our industry without good literacy and numeracy skills. If we dont address them then these people wont succeed in our industry, and theyll go and do something else, says Karen. Over the last few years Karen has learned a lot about the literacy and learning challenges facing apprentices, and how to address them. She has just taken up a new challenge which will allow her to share her literacy knowledge with all the tutors and educators at UCOL.

THE CHALLENGE FOR THE INDUSTRY IS TO KEEP YOUNG HAIRDRESSERS MOTIVATED SO THEY STAY IN THE INDUSTRY. OFFERING LOTS OF LEARNING OPPORTUNITIES IS MORE IMPORTANT THAN EVER
Karen believes that the attitudes of Generation Y learners represent one of the biggest changes she has witnessed in her 25 years as a tutor. The generation coming through is all about work-life balance. While we were prepared to slog it out and put in the hours, Generation Y wants it all now. They dont want to come into work in weekends - they want a social life. If they dont get what they want, then theyll leave, says Karen. The challenge for the industry is to keep young hairdressers motivated so they stay

FORMA MAGAZINE | ISSUE 4 | 31

SUCCESS STORY

32

DEE BRIDGEMAN

OWNING A SALON IS A BIG CHALLENGE BUT IM LOVING IT. IVE BEEN LUCKY AS MY TEAMS BEEN FULLY SUPPORTIVE

DEE BRIDGEMAN
FROM APPRENTICE TO QUALIFIED SALON OWNER IN A FEW SHORT YEARS.

n 1 January this year 22 year old Deniece Bridgeman fulfilled one of her career goals owning her own salon. Zacci Hair Design is the only salon that Deniece has ever worked in, beginning her apprenticeship there in 2008 and completing it late last year.

Training is the backbone of my business. As a salon were committed training and challenging ourselves, and competition work is a big part of this. Since opening we have competed at the Palmerston North and Waikato NZARH comps, says Deniece. At the Waikato competition Deniece gained third place for her senior directional colour, second place for her senior urban day style, and won the senior urban night hair. Her efforts gained her the title of Waikatos Top Styling senior. Deniece has attended Sydneys Hair Expo every year since starting her apprenticeship, and attended this year as well. This year Hair Expo was all about editorial work, getting back to basics, and keeping it simple. I learnt a lot about different colouring techniques, and one of the first things I took back to my team was creating a look by starting with depth, then going lighter, and then going lighter again at the end, says Deniece.

Owning a salon is a big challenge but Im loving it. Ive been lucky as my teams been fully supportive, so although theres been a few wobbles, were on track to achieve our goals, says Deniece. Deniece was runner-up at last years National WorldSkills competition. I absolutely loved WorldSkills. Its given me a lot of skills I wouldnt have learnt otherwise, and really improved my blow-waving. Its very different to what you normally do, but its definitely made me a better hairdresser, says Deniece. Deniece employs two apprentices, and is responsible for their training.

FORMA MAGAZINE | ISSUE 4 | 33

APPLY FOR GLOBAL RECOGNITION

H
FACEBOOK ETIQUETTE

olders of the National Certificate in Hairdressing (Practice or Professional Stylist) who have at least one year experience as a senior operator can now have their skills and experience recognised in Australia, Canada, South Africa and into the European Union.

S
DO

ocial networking is huge, we all know about Facebook, and most of us use it. Its a way of life and very addictive for many people. A good question to ask yourself is, am I behaving credibly on Facebook? Now is a good time to take stock and remind ourselves of some of the Dos and Donts to remember when using any form of social networking:

QUOTE: THE INTERNATIONAL CERTIFICATION REINFORCES TO CLIENTS THAT YOURE A QUALIFIED PROFESSIONAL. IT SHOWS CLIENTS THAT YOUR TRAINING HAS BEEN WORLD CLASS THE INTERNATIONAL CERTIFICATION IS GREAT FOR SOMEONE WHO HAS GOT NATIONALLY QUALIFIED, GOT THEIR HANDS DIRTY FOR A COUPLE OF YEARS, AND WHO WANTS TO PLY THEIR TRADE INTERNATIONALLY. IT WILL GIVE YOU INSTANT CREDIBILITY OVERSEAS Mana Dave

QUOTE: THE NEED TO HAVE A YEARS EXPERIENCE WORKING IN A COMMERCIAL SALON WILL HELP KEEP PEOPLE IN OUR INDUSTRY ONCE THEY QUALIFY. IT HELPS BOLSTER THE RETURN ON INVESTMENT OF TRAINING ISPN CONFIRMS THAT OUR SKILL LEVEL IS ON A PAR WITH OTHER COUNTRIES, AND THE MORE PEOPLE IN THE INDUSTRY WHO GET IT, THE BETTER Niq James
LIKE TO APPLY? YOU NEED THREE THINGS:
1. Your NZ Level 4 National Certificate or Trade Certificate in Hairdressing 2. Proof that you have worked for the last 12 months as a senior operator 3. $80.00 with your completed application form.

Be respectful Keep private conversations exactly that, private not for the world to see Set appropriate privacy settings Use it as a business tool for promotions/ marketing Use it for how it is intended a fun social way to keep in touch with people

DONT
Bad-mouth people Dont bully other people Make sexual references Post inappropriate photos Use inappropriate language, its really not cool to swear on Facebook. If your doing all of the above, well done! If not, ask yourself why not?

REMEMBER
There are a lot of people looking at your Facebook page - family/ friends/ employers/clients enjoy and have fun, but be sensible and mature about your activity on Facebook.

34

FORMA MAGAZINE | ISSUE 3 | PAGE 35

PLEASE COMPLETE THE FORM ON THE FRONT OF THIS PAGE & RETURN TO HITO.

36

HITO National Office

PO Box 11 764, Wellington 6142 Phone (04) 499 1180 Fax (04) 499 3950

Northern
Phone Fax Mobile (09) 579 4844 (09) 579 4845 (027) 470 0169

Auckland
Phone Fax Mobile (09) 579 4844 (09) 579 4845 (027) 443 2401

Midland
Phone Fax Mobile (09) 579 4844 (09) 579 4845 (027) 480 6550

Mid-Central
Phone Fax Mobile (04) 499 5150 (04) 499 5152 (027) 470 0170

Central
Phone Fax Mobile (04) 499 5150 (04) 499 5152 (027) 445 5758

Northern South
Phone Fax Mobile (03) 338 5376 (03) 338 4376 (027) 483 2405

Southern South
Phone Fax Mobile (03) 338 5376 (03) 338 4376 (027) 470 0171

www.hito.org.nz