Example:

April 2001

Example Performance Measure Report Worksheet for a State HS Agency

Mission-based HS Performance Measures Area of Performa nce Kind of Meas ure Standard for Performa nce As-Is 12/31/00 Performa nce HS Performance Indicators To-Be 12/31/01 Targe Actua ts ls To-Be 12/31/03 Targe Actua ts ls To-Be 12/31/05 Targe Actual ts s

Results Measures: H S - CS F- C1 Su c c es s ful l y i mp l emen t We l f a re to Wor k p rovis ions (PL __ -_ __ ) Flexibility, scalability, etc. of Customer Input infrastructure for wide sharing of information Output Quantity of critical information exchanged among dispersed users Score 50 Score 70 Score 90 Outco HS worker/manager ratings of Survey Score 40 information accessibility and me score usability of 80 Impact Ratings or indicators of client quality-of-life achieved in the migration from welfare to work Results Measures: H S - Goal - C2 M axi mi z e th e s ta k ehold e r valu e of s e rvi c es p rovi d ed by H S Customer Output Number of online (e-Gov) client sessions per month Outco Client satisfaction ratings me Results Measures: H S - Goal - C3 Ins ti l l s ta k ehol d e r con f id en c e i n e f f e c t iv e c as e h and l i n g Customer Output Number of identified policy violations per month Outco Percentage of contested cases me Process Measures: H S -CSF-O 1 Provi d e human s e rvi c es to a l l e l i g i b l e c i t i z e n s i n a c co rd an c e w i th a l l ap p l i c ab l e re gu l at ion s an d i n an e f f e c t iv e , e f f i c i en t man n e r Operationa Input l Output Outco Stakeholder ratings of HS capabilities and operations me Impact Process Measures: H S -Goa l - F1 M i n i mi z e ave r ag e p ro c es s i n g cos ts p e r c as e Investments in e-commerce Financial Input technologies 1

Example: Mission-based HS Performance Measures Area of HS Performance Indicators Kind Standard As-Is To-Be To-Be of for 12/31/00 12/31/01 12/31/03 Performa Meas Performa Performa Targe Actua Targe Actua nce ure nce nce ts ls ts ls Output Time spent by clients in online (e-Gov) sessions per month Outco Change in average worker hours spent per case me Impact Ratio of case-processing costs to benefits provided Process Measures: H S -Goa l - L 1 B e ab l e to res pond qu i c k l y to ch an g i n g bus in ess requi remen ts Learning Output Number of potentially useful HS insights and practices gleaned per month from mail based communications Outco Average lead time and resources required to adapt to new me government obligations Impact Added competency to perform mission effectively and efficiently Process Measures: H S -Goa l - L 2 I mp rove th e k now l ed g e and s k i l l s of human resourc e s Investments in partnership Learning Input endeavors and partnership-enabling technologies Output Outco me

April 2001 To-Be 12/31/05 Targe Actual ts s

Example:

April 2001

Example Performance Measure Report Worksheet for a State HS IT Organization

Mission-based IT Performance Measures Area of Performa nce Kind of Meas ure Standar d for Perform ance IT Performance Indicators As-Is IT Support 12/31/00 System Perform ance To-Be To-Be To-Be 12/31/01 12/31/03 12/31/05 Targe Actual Targe Actual Targe Actual ts s ts s ts s

Results Measures: I T-CS F- C1 E n ab l e su c c es s ful i mp l emen t at ion of We l f a re to Wor k p rovis ions (PL __ -_ __) Flexibility, scalability, etc. Customer Input of infrastructure for widely sharing information Output Quantity of critical information exchanged among dispersed users Score 70 Score 90 Outco HS worker/manager Survey Client Score 40 Score 50 ratings of information me score history accessibility and usability of 80 Score 60 Score 85 Survey Parent Score 45 Score 55 score tracking of 80 Score 70 Score 95 Survey Educati Score 30 Score 60 score on of 80 tracking Impact Ratings or indicators of client quality-of-life achieved in the migration from welfare to work Results Measures: I T-Goal - C2 Imp rove s e rvi c e d e l i ve r y to th e publ i c th rough th e use of IT Customer Output Number of online (e-Gov) client sessions per month Outco Client satisfaction ratings me Results Measures: I T-Goal - C3 Imp rove con s is t en c y i n c as e p ro c ess in g Customer Output Process control chart results Outco Caseworker ratings of degree to which systems me enable improved human performance Process Measures: IT-CS F-O 1 A l i gn IT c ap ab i l i t i e s an d ap p l i c a t ion s portfol io wi th s tr at e g i c n e ed s 3

Example: Mission-based IT Performance Measures Area of IT Performance Indicators

April 2001

Kind Standar As-Is IT Support To-Be To-Be To-Be of d for 12/31/00 12/31/01 12/31/03 12/31/05 Performa Meas Perform System Perform Targe Actual Targe Actual Targe Actual nce ure ance ance ts s ts s ts s Operationa Input l Output Outco HS executive ratings of IT support for HS capabilities me and operations Impact Process Measures: IT-Goa l - F1 I mp rove H S cos t s t ru ctu re th rou gh ta r g e t ed s t ra t e g i c i nves tmen t i n I T Investments in Financial Input e-commerce technologies Output Time spent by clients in e-Gov sessions per month Outco Change in average worker hours spent per case me Impact Ratio of case-processing costs to benefits provided Process Measures: IT-Goa l - L 1 B e ab l e to qu i c k l y s ati s f y ch an g i n g repo rt i n g requi remen ts Learning Output Number of reportingrelated lessons learned and innovations gleaned per month from mail based communications Outco Average lead time and resources required to me satisfy new reporting requirements Impact Additional/more rapid cash influxes from funding organizations Process Measures: IT-Goa l - L 2 I mp rove th e k now l ed g e and s k i l l s of th e human re sourc es w i th i n th e I T communi t y Investments in people, Learning Input practices, partnerships, and tools Output Outco me 4

Example:

April 2001