Byte Back

FY2012 Annual Report

Breaking down barriers to education and employment

From Our Director

Dear Friends and Family of Byte Back, We live in a city of contrasts. Our government affects world economies, but our residents face unemployment levels as high as 21.9%. In the very nation that created the Internet, 40% of residents of some neighborhoods of our city have no Internet access. A recent national study ranked DC as the most literate city, yet 50.4% of Ward Eight residents are functionally illiterate.

In addition to teaching new skills, our instructors, tutors, and mentors supported students by sharing their love of learning and encouraging students to believe in themselves and in new possibilities. Our volunteers and staff helped guide students in their quest for career advancement. Byte Back gifted many of our graduates with free, refurbished computers and free Internet for their home. Students who moved from unemployment to employment began their new jobs at an average hourly wage of $18 per hour! We are inspired by our students every day as they face their fears and pursue their dreams. Thank you to our donors, staff, and volunteers who make what seems impossible possible. Kelley Ellsworth, Executive Director

In the very nation that created the Internet, 40% of residents of some neighborhoods of our city have no Internet access []Byte Backs goal is to level the playing field and bridge the digital divide.

Byte Backs goal is to level the playing field and bridge the digital divide. Last year, we taught almost 1,400 individuals through courses ranging from our basic computer literacy class to five different IT certification programs. We worked to remove barriers that might prevent students from learning new skills by providing classes at 26 locations across the city during daytime, evenings and on Saturdays. We offered classes in English, Spanish and American Sign Language, providing assistive technologies as needed.

From Our Board Chair

Dear Friends and Family of Byte Back, As we celebrate 15 years of service, this is an amazing time to serve as chair of the board of Byte Back. The tremendous amount of outreach and support we receive from our partners and community allow us to provide a premier level of service to our students. Our extraordinary staff, with the help of over 250 volunteers, has helped shape the education and development of almost 1,400 students this past fiscal year. Even more amazing is that many alumni return to the organization as volunteers and give right back to their community. Weve also had the great fortune of growing the staff, including bringing on volunteers in permanent, full-time roles. These are just some of the results of our investment in the community. Your support allows us to update curriculum and technical certification programs, expand our outreach, and improve our facilities and technology, ensuring that Byte Back continues to provide exceptional service. Despite a decline in federal and local funding to the non-profit sector, we remain fiscally sound due to diverse revenue streams, aggressive donor cultivation strategies, and increased board contributions. Byte Backs success is possible because of the efforts of our resilient students, staff, executive director, volunteers, board of directors, strategic partners, donors, funders, and loyal friends of the organization. Id like to personally thank all of you for your contribution to Byte Back, and your commitment to our mission. I invite you to attend one of our digital access tours, student graduations, or open houses, and experience the commitment and passion of our students and staff. Im confident that together we can eliminate the digital divide one student, one community, and one city at a time! Mario Burney, Board Chair

The Year at a Glance

In FY12, Byte Back: Taught 1,396 students (with 1,818 enrollments) Was one of five finalists for the Washington Post Award for Excellence in Nonprofit Management and received an honorable mention for the second time Taught computer courses in three languages (English, Spanish, and American Sign Language) Held our first trilingual graduation ceremony Continued to provide free computer and Internet access through our open labs Became a certified testing facility Created a dedicated communications department Implemented a new database for centralized student information Hired a Byte Back graduate as an in-house networking administrator Gave out 736 vouchers for free, refurbished computers

I am no longer scared of the computer.

- Byte Back student (PC for Beginners)

Gave out 454 vouchers for a free modem and a year of free broadband Internet from Cricket Held a Community Computer Day with 181 attendees with free computer workshops, barbecue, prizes, a moon bounce, cotton candy, and a deejay.

Byte Back graduates who were unemployed when they came to us and are now employed are earning an average of $18 per hour working an average of 31 hours per week. 75% receive benefits.
FY12 Student Gender FY12 Student Race/Ethnicity

Special Populations
(Out of 1244 Respondents)

Your patience and support has helped [me] to realize that I cannot afford to let myself continue to lag behind in what may be my only way to support myself in this century.
- Byte Back student (PC for Beginners and Office Track)

Wards Represented

98.8% of students would recommend the course they took to others. 85.6% plan to take another Byte Back course. 39% pursued additional training or education as a result of their enrollment in Byte Back programs, with 21% of these pursuing their GED/EDP and 32% pursuing a college degree.*
*According to our student outcome survey of students who completed classes in FY11 and the first half of FY12 and our FY12 end of course surveys.

Core Services
930 students took our Personal Computing for Beginners, a two-part, entry-level course designed for students with no previous experience with computers. Students learn how to use a computer and the Internet to apply for jobs, correspond with institutions, manage their healthcare and finances, and participate in their community and government. This course is offered in English, Spanish and American Sign Language. We also offer two specialized versions of this course, each designed to meet the learning styles, interests and needs of two groups of students: senior citizens and low literacy learners (40 course hours). 298 students took our Microsoft Office Track a comprehensive course which includes instruction in Microsoft Word, Excel, PowerPoint and Outlook, as well as job readiness training. This course is offered in English, Spanish and American Sign Language. Each graduate receives a free refurbished computer and many receive a year of free Internet as well (48 course hours). 95 students took our Community Academy Courses, an array of beginning and intermediate courses such QuickBooks and HTML, which assist students in keeping their jobs or advancing in their careers (26-40 course hours each).

Byte Back has helped me feel more empowered in my life. I am now equipped with the tools I need in order to compete with anyone else that is looking for employment and I won't feel less than.
- Byte Back student (PC for Beginners and Office Track)

Financial Literacy Training: Byte Back contracted with the Capital Area Asset Builders to provide their five-part Money Management 101 to our program participants. Support Services: one-on-one tutoring, mentoring, and career counseling; job clubs in English, Spanish and ASL, and job placement assistance. Open Lab: allowed community members free access to Byte Back computers and the Internet.

Certification Courses
Byte Back currently provides eight different computer certification courses, each of which leads to a specific occupation. Our certification program grew from six students to 114 over the past fiscal year.

A+ Certification training targeting employment as a computer repairer, computer support specialist or help desk operator (90 course hours and 80 hour internship)

Byte Back is a great program that I recommend to anyone that's trying to get in the computer field. Thank you all so, so much for all that you have given me.
- Byte Back student (A+ Certification)

IC3 Certification training targeting employment as an Administrative Assistant (108 course hours) MOS Certification (in Excel and Access) training targeting employment as a database administrator MOS Certification (in Word, Excel, PowerPoint, and Outlook) targeting employment as a training and development specialist (24-30 hours per software application) MCITP Certification training targeting employment as a computer repairer, computer support specialist or help desk operator (90 course hours) Security + Certification targeting employment as a network systems and data communications analyst (80 course hours and a 60-hour internship)

Partnerships
Thank you, FY12 supporters!
Foundation and Corporate Grants: A.A.R.P. Foundation Barker, J.M.R. Foundation Cafritz, Morris & Gwendolyn Foundation Center for Nonprofit Advancement Clark-Winchcole Foundation Comcast Corina Higginson General Support Graham, Phillip L. Fund Herb Block Foundation Jones Foundation Jovid Foundation Marriott, JW & Alice Foundation Marriott, Richard and Nancy Foundation Mars Foundation Meyer, Eugene & Agnes Foundation Saint Paul Foundation C.F.N.C.R. Spring Creek Foundation, Taylor, Jerry & Nancy Bryant Foundation Verizon Foundation Wells Fargo-Wachovia Government Grants and Contracts: C.N.C.S. D.C. D.O.E.S D.C. D.H.S. D.C. O.L.A. D.C. O.C.T.O. D.C.P.L. Serve D.C. N.T.I.A. U.S. D.O.L. In-Kind Donations: Accenture Bens Next Door Colonel Brooks Tavern D.C. Bar Pro Bono D.C. D.O.E.S. S.C.S.E.P. Program D.C. Learns Deloitte Discovery Communications Greater D.C. Cares Keepers La Fourchette Latham & Watkins LLP Microsoft Morgan, Lewis & Bockius LLP Nick Osmanski Public Allies Inc. Reznick Soulfully Speaking Photography Sugar and Spice Fitness Trinity University U.S. O.C.P. Wilmer Cutler Pickering Hale and Dorr LLP Yves Bistro Additional Support: Acquire Data Solutions A.I.R. Celerity IT, LLC Community IT Innovators, Inc G.U., Dept. of Sociology Jubilee Enterprise Pante Technology C.U.A. Edge Advisory Group

Thank you to Byte Back for going above and beyond expectations at both the individual and organizational levels to decrease the digital divide.
- Valarie Ashley, Southeast Ministry Executive Director

Everyone in the community benefits when like-minded organizations work together to share knowledge and resources. Our partnerships allow us to provide a high level of service when meeting our students needs. Many of our students have limited access to transportation, so it is critical for us to make our classes accessible in many different parts of the city. We also partner with organizations who provide complimentary services such as GED training, case management, and soft skills training in order to fully prepare our students for employment and education opportunities. We began a new partnership with the D.C. Office of Returning Citizens to offer courses to the residents they support. We also continued successful partnerships with Accenture, Deloitte, Discovery Communications, Reznick, and Greater DC Cares to offer one-on-one tutoring and job counseling to students Thanks to our partnerships with the D.C. Public Library and First Time Computers, we were able to give vouchers for a free modem and a year of free Internet to 454 students.

In FY12, we offered classes at 26 sites around the city:

Nonprofit Sites 1330 Apartments Byte Back Faircliff Plaza West The Family Place First Time Computers Hill Center Hubbard Place Jubilee Housing Language, ETC M.H.C.D.O. Mayfair Mansions Oromo Community Org. Perry School U.D.C.-C.C. Shadd Southeast Ministry Wash. Literacy Council YWCA D.C. Public Library Sites Anacostia Benning Capitol View Lamond-Riggs Mount Pleasant Northeast Shaw Woodridge

Volunteers
Byte Back relies on a team of highly qualified, dedicated volunteer instructors, tutors and mentors. Many of these volunteers are former students, and several of our permanent staff members are former volunteers. These connections are part of the welcoming, dynamic nature of the Byte Back community. Byte Back students and alumni made up 13% of our volunteers overall and 16% of our long-term volunteers. Out of the ten volunteers who donated the most hours to Byte Back, five were students or alumni. We had an average of 65 volunteers each month. Each volunteer contributed an average of 31 hours a month.
Thank you, FY12 volunteers!
Richard Adam George Adams Vivian Aguayo Amaejuma Ajagbawa Omatseye Ajagbawa Eboni Amos Phyllis Andrade King Azmaveth Kadijatu Bangura Jamie Belton Adnan Bokari N'goran Bouaffo Juanita Brown Kimberly Bryant Angela Burl Mario Burney Peggy Butler Luis Callejas Karen Chiang Ralph J. Chittams Sr. Young Choi Keith Clark Eulas Cleckley Charles Colbert Ronnita Collier Essie Collins Selina Cook Leslie Cooper Sarah Crespi Jordan Daniels Rita Daniels Vishnu Datla Meg Davis Steve Delahunty Stephen Delaney Renee Dennis Steven Dodge Kalimba DuBose Jonathan Eidsvaag Janna Erlandson Linda Esah Israel Escobar Romona Foster Ted Frazier Stephany Fry Victoria Gaines Greater DC Cares Cassandra Giddings Rik Goldman Sabre Goldman Iris Gomez Cherise Graves Tracy Grayson Tre-Von Greenfield H.Y. Griffin Riley Grime Jerryl Guy Wilmer Hale Barbara Harris Zenobia Harris Eric Harrison Dawn Hart Matthew Hayes Lindsey Heitman Lawrence Herndon Afrika Hicks Jason Hoekstra Christopher Holby Germaine Holt Amira Hossain Jibri Howard John Howard Lauren Hoy Ron Hulen Carolyn Hyde Arvind Iyer Julie Jacobson Angel Jaen Benjamin Johnson Kyle Johnson Octavia Jordan Hugo Kessler Angela King Marc Knapp Jessica Ko Carolyn Kraemer Sharlene Kranz Robert Krieger Zachary Kulzer Edward Lawrence Diane Leach Shiekia Lee Kervin Leonidas Rachel Levy Joseph Lewis Gregory Loesch Ana Patricia Lopez Nicole Lubar Eric Lund Makeda Lydia Malkia Lydia Jacquie Makinde Taylor Maltz Connor Maxwell Kyra Maxwell Jarrel McAfee Mary McKenna John McMahon Ben Merrion Linda Mingo Monica Morales Cristina Moscoso Antonio Mosley T.K. Mukherjee Kevin Murphy Pamela Nash Jesse Newby Adrian Ntwatwa Margie Odle Nicholas Osmanski Charles Ouedraogo Kimberly Penn Belen Perez John Pinkney RaMeka Price Andrew Quilpa Rhoderick Ramsey Josef Ratcliff Elinor Reed Lauren Rhoades Maria Ricasa Clarence Robinson Dannie Rogers Cynthia Rowland Scott Ryan Gary Saucedo Nicole Saunders Dahlia Schaewitz Jewel Scott Sean Shannon Lindsey Sharpe Pamela Sharpe Larry Simms Piti Sinkantarakorn Greg Smith David Song John Souder Seth Spergel Angela Stephens Darryl Stephens Rebecca Stewart Bonnie Stokely Jahi Sule Theresa Sule Jack Szeltner Millie Tran Katie Trizna Hugh Trout Leslie Tyburski Wanjiku Uwangi David Vest Ronald Wade Robert Waisburd Meg Walker Charlene Wallace JD Walter Cynthia Ward Oraios Ward Erick Watt-Udogu Petra Williams Richelle Williams Virginia Woolley Lucy Zhu

In FY12, 250 volunteers gave over 25,000 hours of their time.

I learned so much as an AmeriCorps instructor -- from developing skills in curriculum design to improving my classroom management and direct instruction skills. The best part was teaching and learning from some amazing students and contributing to an organization in my own community.
- H.Y. Griffin, FY12 AmeriCorps Instructor

Last year, our volunteers created new or updated existing curriculum for our programs, ranging from our beginner to our advanced courses. Many of these programs were designed for specific student groups including American Sign Language (ASL) and Spanish speakers, senior citizens, and low literacy learners. Curriculum that our volunteers created or updated included: HTML 1 and 2; Microsoft Access; MOS Trainer; Personal Computing for Beginners (PCB), Office Track (OT), IC3 in ASL; PCB and OT in Spanish; PCB for Literacy Learners; PC Hardware; IC3; PCB for Seniors; Summer Youth Technology Sampler curriculum, featuring lessons in hardware, MS Access, web design, and graphic design.

"The world is changing so fast with new technologies and we have become so dependent on them. I feel grateful to have the opportunity to help people learn how to make use of these tools of the future."
- Scott Ryan, FY12 AmeriCorps Instructor

Financials
Thank you, FY12 donors!
Linda Adams Flaronica Allen Alan Alper Anonymous Thomas & Valarie Ashley Maria Balazy Peter Balazy Kim Bell Thomas Bell Pante Robert Berg & Vivian Derryck Donn Block Adnan Bokhari Kelly Bonnevie Nancy Bryant Mario Burney John Bush John Campbell Stella Cannata Alexander Chaikin Daniel Champ Allen Chong Keith Clark Kevin Clark William Clark Earl B. Cohen Catalan Conlon Carol Cosenza Catherine & Leslie Crum Janet Cyphers Adrianne M. Dale Celeste Delahunty Lowel & Diane T. Dodge Donald Doggendorf Silvina Fernandez Duque Kelley Ellsworth Samuel & Maryann Ellsworth Linda Esah Nicole & William Feemster Michael & Annette Fekete Baruch & Karen Fellner Krassimir Genov Tracy George Richard A. Gollub Hannah Gough Haroun Habib Caroline Wolf Harlow Robbie Harris Eric Harrison Philip Heinrich Gordon Hill Robin & Terri Horn John Howard Carolyn Hyde Jocelyn Johnson Willie Johnson Anna Karavangelos Mark & Christine Kraemer Sharlene Kranz Micah Krichevsky Thomas Kujawski Mercedes Lemp Tara Libert Pamela Lyons Anne Masters Christopher Mapondera Carol Mbabazi Amie McArdle Paul McElligott Kathleen D. Mckirchy John McMahon Monisha Mittal Karen Mohr Maria L. Moscoso Tapas Mukherjee Arpita Mukherjee Helen Mulkeen Annette Muoz Kevin & Mary Murphy Catherine & Leslie Nickerson James & Marla Nix Olivier Bucyana Ngoga Olukayode Okusaga Cynthia Overton Allison & John Passa Cynthia PeoplesHobson Giovanni Piazza Mary Plath Maryanne Pollock Ericc Powell Mary T. Quinn Rhoderick Ramsey Alice Reardon Tondolaya Reed Johnnie M. Riggsbee Mark Root-Wiley Norman Rosenberg Steve Sattler Kimberly & Anthony Sawyer Jewel Scott Karl Seff Louis & Jean Seiden Steve Seiden Dahlia Shaewitz Theodore Singleton Gregory Smith Anthony Solazzo Andrew & Mary Stephens William & Marjorie Stewart Marina Streznewski Megan Stull Lauren & Michael Trizna Charlene Wallace JD Walter Franklin & Victoria Wassmer Haley Wiggins Agnes Williams Mark Wilson Robert Wittig Jr.

FY12 Revenue Sources

5% 3%

Individual Contributions
Foundation and Corporate Grants Government Grants

26%

31%

Government Contracts
Tuition and Program Fees

1%

Special Events

5% 17% 12%

In-kind Services
In-kind Goods

Statement of Activities for FY12

Support and Revenue Total: Expenses: Change in Net Assets: Net Assets, beginning of year: $1,804,750 $1,617,982 $186,768 $140,283

FY12 Expenses

Statement of Financial Position for FY12

Total Assets: Total Liabilities: $589,529 $262,209

FY12 Liabilities

Total Net assets: $327,050

Note: These are unaudited financials. Our audited financials are available for view on our website at http://byteback.org/about/financials/.

FY12 Byte Back Board of Directors

Chair, Jewel T. Scott, Dean & Company Vice-Chair, Mario Burney, Edge Advisory Group LLC Treasurer, Keith Clark, Intelsat Secretary, Ralph J. Chittams Sr., Fannie Mae Adnan Bokhari, Corporation for Enterprise Development Charles Colbert, Department of Defense Inspector General Steve Delahunty, Arrowpoint Corporation Kelley Ellsworth, Byte Back (Ex-Officio) Linda Esah, Corporation for National and Community Service Jerryl Guy, National Association of Counties Ron Hulen, Fannie Mae Carolyn Hyde, Government Acquisitions, Inc Tina Montgomery, Booz Allen Hamilton Dahlia Shaewitz, American Institutes for Research JD Walter, Eidolon Data LLC.

FY12 AmeriCorps Volunteers

Luis Callejas Meg Davis H.Y. Griffin Kyle Johnson Carolyn Kraemer Zachary Kulzor Kervin Leonidas Joseph Lewis Jarrel McAfee Cristina Moscoso Nicholas Osmanski Andrew Quilpa Scott Ryan Nicole Saunders David Song Rebecca Stewart Theresa Sule Katie Trizna Robert Waisburd

FY12 Byte Back Staff

Jamie Belton, Receptionist/Admin Asst. John Bush, Director of Finance and Administration Kelley Ellsworth, Executive Director Eleanor Grewal, Director of Volunteer Services Felicia Hawkins, Office Manager Debony Heart, Director of Programs Kyle Johnson, Communications and HR Associate Aditya Mandavia, Registrar Tasiyiwa Mapondera, Director of Programs Karen Mohr, Registrar Carine Umuzayire, Director of Certifications Francisco Vasquez, Admin Asst. and Registrar Robert Waisburd, Employment Specialist

Byte Back, Inc. 815 Monroe Street N.E. Washington, DC 20017 (202) 529-3395 Fax (202) 529-4684 info@byteback.org www.byteback.org CFC 73542/United Way 8073 FEIN 52-2061398