McDonald's India-West is starting a "Customer Relationship Manager Programme" ("the programme").

The programme is specially designed for McDelivery customers who place orders through McDelivery on the McDelivery Number i.e. 66 000 666 ("McDelivery Number") at McDelivery restaurants operated by Hardcastle Restaurants Private Limited ("HRPL").

The programme is as under:-

The programme shall be operational at all McDelivery restaurants located in the cities of Mumbai and Navi Mumbai and operated by HRPL. To participate in the programme, a customer has to call on McDelivery Number and has to purchase via McDelivery any food product at a regular menu price ("the order"). In the programme buying/purchasing any food product at regular menu price means buying/purchasing, via McDelivery, any Burger, Fries, Drink, Dessert, Meal Combos (as listed on the Menu Board) (including Extra Value Meal ("EVM"), Family Meal, Happy Meal and Breakfast Meal) that HRPL offers. On purchase of any food product, via McDelivery, a customer shall get a free offer coupon ("offer coupon A") along with the order. Offer coupon A entitles a customer to get during the programme period, via McDelivery, a McChicken burger or a McVeggie burger absolutely free on his/her next purchase of an EVM via McDelivery. That means if a customer calls on McDelivery Number for the first time, he/she will get offer coupon A along with his/her order, which offer coupon A entitles him/her to get, via McDelivery, a McChicken or a McVeggie burger absolutely free on his/her next purchase, via McDelivery, of EVM and not otherwise. The customer will be entitled to get, subject to a maximum of four nos., one offer coupon A on every order placed by him/her via McDelivery. To be able to avail of the benefit as provided under offer coupon A, the customer has to exercise his/her option of redeeming offer coupon A within 10 days from the date of issue of offer coupon A On the customer placing an order for the purchase of any food product, via McDelivery, for the fifth time during the programme period, he/she shall get a free coupon ("offer coupon B") along with the order. Offer coupon B entitles a customer to get, during the programme period, via McDelivery, a McChicken EVM - Medium or a McVeggie EVM- Medium absolutely free on his/her next purchase of a Large Value Meal. That means if a customer calls on McDelivery Number for the fifth time, he/she will get offer coupon B along with his/her order, which offer coupon B entitles him/her to get a McChicken EVM - Medium or a

McVeggie EVM - Medium absolutely free on his/her next purchase of Large Value Meal and not otherwise. To be able to avail of the benefit as provided under offer coupon B, the customer has to exercise his/her option of redeeming offer coupon B within one (1) month from the date of issue of offer coupon B. On placing, during the programme period, the order for the fifth time via McDelivery, the customer is also entitled to receive, along with the order, a free gift hamper which shall consist of all the following items: McDonald's mouse pad; McDonald's Keychain; and McDonald's Note pad with a pen. On placing, during the programme period, the order for the sixth time via McDelivery, the customer shall get a free offer coupon ("offer coupon B"). Offer coupon B entitles a customer to get during the programme period, via McDelivery, a McChicken EVM- Medium or a McVeggie EVM- Medium absolutely free on his/her next purchase of Large Value Meal via McDelivery. That means if the customer calls on McDelivery Number for the sixth time, he/she will get offer coupon B along with his/her order, which offer coupon B entitles him/her to get a McChicken EVM- Medium or a McVeggie EVM- Medium absolutely free on his/her next purchase of Large Value Meal and not otherwise. The customer will be entitled to get, subject to a maximum of four offer coupon B, one offer coupon on every order placed by him/her via McDelivery. To be able to avail of the benefit as provided under offer coupon B, the customer has to exercise his/her option of redeeming offer coupon B within one (1) month from the date of the issue of offer coupon B. An order placed, via McDelivery, for the tenth time during the programme period will entitle a customer to get a "McDonald's Coffee Mug" and "Be Our Guest" voucher ("the voucher") absolutely free. The voucher entitles a customer to get absolutely free during the programme period a McDonald's Family Value Meal at any HRPL McDonald's restaurants. To be able to avail of the benefit as provided under the voucher, the customer has to visit any HRPL McDonald's restaurants and physically redeem the voucher in original at the counter, within one month from the date of issue of the voucher by HRPL. Duplicates and/or photocopies of the voucher will not be accepted under any circumstances. Menu price of a McVeggie burger ranges between Rs. 43/- to Rs. 64/- inclusive of taxes and menu price of McChicken burger ranges between Rs. 58/- to Rs. 75 inclusive of taxes. Menu price of EVM is Rs. 89/and Menu price of Large Meal ranges between Rs. 108/- to Rs. 122/-. The prices of the products are subject to change as per HRPL's discretion. The approximate cost of McDonald's mouse pad is

approximately Rs.8/-, the approximate cost of McDonald's keychain is Rs.11/- and the approximate cost of McDonald's note book is Rs. 16/-. For convenience, offer coupon A and offer coupon B are hereinafter collectively referred to as "offer coupon/s". The customer shall tender the offer coupon in original while redeeming offer coupon against his/her order. The free food products such as McChicken burger, McVeggie burger, EVM- Medium are subject to their availability at the McDonald's restaurant. All food products are available for sale at the regular current menu prices, without having to participate in the programme. For menu prices, please refer to the restaurant menu board. Participation in the programme implies acceptance of all the terms and conditions of the programme. One offer coupon shall be valid on one transaction only. Photocopies of offer coupons and/or the voucher shall not be accepted under any circumstances. Offer coupons shall not be exchanged for cash. HRPL shall not be responsible for any loss of offer coupon and/or voucher. Free gifts offered under this programme shall not be exchanged for cash. Apart from the entitlement to free gifts offered, a customer will have no other rights or claims over HRPL. HPRL does not make any warranty, express or implied as to the quality or other features of the free gifts offered under this programme. HRPL reserves the right to change / modify / terminate the programme at its discretion and without prior notice and without assigning any reasons for the same Free gifts offered under the programme are subject to stock availability and HRPL reserves the right to change the gifts/s offered under the programme without any prior notice and without assigning any reasons whatsoever for the same. All instructions, rules and conditions on any advertising or programme materials relating to the programme form part of these provisions, provided that in the event of any conflict or inconsistency, these provisions shall prevail over all such other instructions, rules and conditions. The programme is subject to force majeure conditions including acts of God, strikes, war, riots, change of law, statutory prohibitions/ restrictions. The programme is not valid in conjunction with any other offer/scheme/promotion.

In case of any dispute or difference in respect of the programme, the decision of HRPL shall be final and binding on all concerned. The programme is subject to the jurisdiction of competent court/s at Mumbai alone.