Technology Plan: Glenwood Springs Public Library Technology Plan 2013-2015 Prepared by: Jay Ballenberger, Kelly Brooks,

and Torie Derks November, 2012. Vision: To be the Glenwood Springs main center for educational, recreational, and information resources. Mission statement: The Glenwood Springs Library seeks to be a center that welcomes all individuals regardless of race, religion, sexual preference or economic status and serves the community in the following key areas: By providing free and unfettered access to information in the form of books and media By preserving historical data and records for future generations use By educating patrons in technology & information literacy through instructional classes By connecting people to a global information network through access to Internet and other technological services Technology Vision Statement: The library will be an access point for new and current technology and will connect the Glenwood Springs community to the greater global information infrastructure. New technology will serve to bridge the digital divide and maximize community access to electronic resources. The updated technology will restore the librarys status as a relevant resource in the community, while providing the tools with which creativity, entrepreneurship, and learning are achieved. This plan seeks a balanced approach to purchasing new technologies; it is the librarys intention to purchase necessary updates while conserving funds for future use.

Community: Our community is about 180 miles west of Denver at the confluence of two rivers. Known for its natural beauty, small town feel, friendly people, and tourist trade, this community is vibrant and ready to have an updated library. The current library is located in a historical building just off the main drag through town, right next to the local childrens park and historical museum. Currently the library has two main areas, adult and childrens.

The above chart outlines the Glenwood Springs population distribution. The younger generation is growing, and is likely to increase over the next few years due to the growing number of families in the community. That said, 13.68% of the population is between the ages of 35 and 44 right now, and the library does, and will continue to serve a large senior population. Many of our technology decisions have been influenced by this information. Current Physical Environment: In addition to the technology update, the building itself will be renovated. A community area will be added onto the entrance of the building, as well as an expanded staff room and meeting area. The meeting room and community area will then be open to the public to reserve, and serve as a place for technology classes to be held. Library pre-renovation:

Library Post-Renovation:

Current Technology Environment: The Glenwood Springs Library has a current network of 10 public computers and ten staff computers. All computers have 5 mbps Internet access. 8 staff computers are used for patron checkout, reference, cataloging, and other work duties. The senior librarian and the head circulation clerk use the remaining two computers. There are no selfcheckout machines and no laptops. The ILS currently in use is the Gaylord Information Systems Galaxy program. Plans for New Technology The librarians at the Glenwood Springs public library surveyed the community to determine the most pressing technological needs of patrons and staff. The survey took place over the course of one week to all patrons who entered the library. The total sample size was 250.

The chart reiterates the need for expanded public access computers for adults & children and for technology courses to be offered at the library. It also highlights the communitys desire to have an updated technology environment in the library.

Plan Objectives: Goal 1: Streamline work-related processes with the purchase of a new Integrated Library System (ILS). Goal 2: Promote Early Childhood Literacy through A.W.E. Early Childhood Learning Stations. Goal 3: Improve patron access to the Internet and other common software programs like Microsoft Office through an increased number of desktops. Goal 4: Encourage patron information literacy via classes taught on laptop computers. Goal 5: Ensure smooth function of library technology with the addition of an Information Technology Support Professional.

Equipment Inventory: Workstations: After the technology update, the total number of computers in the library will be 47, a more than 50% increase from the previous amount. Public Computers (35 total) -Adult Internet Computers - 20 - AWE Childrens Digital Learning Stations 2 -Catalog Access/Print Release Stations 2 -Macintosh Pro 3.2Hz Quad-Core Intel Xeon -2 - Laptops for in-house checkout & instructional use 10 Staff Computers (12 total) IT person/Senior Librarian computers - 2 Reference Desk 2 Circulation 4 Back of House Work/Item Check-in 4 Software: All library computers will be upgraded to Windows 7 operating systems. Applications: -Microsoft Office Home and Business 2010 edition (for Adult Internet & Staff desktops/laptops) - LibLime ILS on all Staff Computers

- Internet Explorer and Firefox - Adobe Creative Suite 6 Design - 2 licences (for Macintosh computers) -Deep Freeze on all Adult Internet computers, including laptops -Trend Micro Worry-Free Business Security Services on all desktops -Trend Micro Titanium anti-virus software on all laptops Printers, Copiers & Fax Machines: Printers: Fax Machine: The library will use Fax24, a vendor service that adds no additional cost for having patron fax service in the library. Other Technologies: Projector - 1 Epson LCD Powerlite 1771W Wi-Fi Network: Staffing & Training: The Glenwood Springs library will hire one full-time, salary exempt IT Support Professional to assist in the librarys migration to updated technology. The IT Support Professionals duties will include: -Identifying, assessing, and implementing emerging technologies that further the Libraries mission -Developing the vision for library technology in a changing environment, planning for the continued advancement of library computing capabilities, determining technology priorities throughout the library, and managing the operations of the unit. -Developing and administering the ILS and serves as liaison for ILS operations. -Investigating the development of web design, applications, training, and related technology support. -Providing front-line support for staff and public workstations through help-desk ticket system. -Maintaining software licenses, hardware and software updates, and initiating technology refresh plan. -Working closely with librarians and other library staff to develop IT policies in the library and staff and patron technology training.

-Design and maintenance of the library website and troubleshooting library software and network/server problems Required Qualifications: -Bachelors degree in technology or information systems - 2 years work related experience - Experience with Windows XP/7 operating systems, Mac OS X operating systems, help desk systems, databases, and computer management software. -Strong customer service & interpersonal skills -Knowledge of HTML, CSS, & Java (or Drupal/Wordpress). -Basic familiarity with print networks, servers, and firewall -Spanish ability preferred but not required Salary Range- between $50,000- $55,000, DOE. Training: Budget Requirements and Projections 2013-2015 2013

Evaluation:

Flesh out: goals, training, finish equipment inventory, complete budget, conclusion/eval