Amina Sawyer 36431 Jefferson Ct #898 Farmington Hills, MI 48335 (248)991-4287 ahonesty1122@yahoo.

com OBJECTIVE To obtain a challenging position with growth potential that will allow me to utilize my Microsoft Office Word 2007,Excel 2007,Outlook2007,Powerpoint 2007. Furthermore, I offer skills in the area of technical support,scans,uploads,billing,receptionist, administrative clerk, customer service and phlebotomy skills.

EXPERIENCE Admin-Clerk - Temp assignment Snelling Staffing/ Trott&Trott Law Firm/Ndex, Farmington Hills , MI 09/2012 to 11/2012 I worked on the Compliance Team. I reported directly to Janis and Lisa. This team of 6 would work together in processing foreclosures, evictions and audits. I was giving the duties of processing the affidavit adjournments and publications. I would create the affidavit adjournments and email it over to Legal news of the specific county regarding the borrower. The legal news would in return send me back all requested adjournments if available or sign off on the adjournment sent. If the sheriff would not sign off on the adjournment, for I would create a Remittance adjournment affidavit and contact accounting so that I could obtain proof that we paid for these adjournments. Moreover, I would attach remittance affidavits and proof of payment to get a signature. If the sheriff still would not sign , for I would send it over to the Lawyer for them to take over. I also requested 3208 and 3205 publications and would upload all documents obtained and attach it to the borrowers account. Furthermore, I created Labels for audits, created folders for audits, did scans for uploads and processed all emails and paperwork that came my way. Oulook, Word, Veritas, Scanner and printer used for these services. Customer Service agent Dialogue Marketing , Troy , MI 05/2008 to 07/2012 Providing superior customer service with use of the product Jitterbug Cellular phone. Retaining customers on a consistent basis and informing them of our value added services. Furthermore, adding credits, adding credit card information, taking payments, adding billable charges and handling billing questions regarding the account. Moreover, I helped them with logging in online,setting up a web accounts, and explaining there invoices. I also helped these customers with IT issues with their cell phone. We went through some basic troubleshooting to resolve the matter. If that did not work, we would send the info over to the technical support dept to fix the issue. Troubleshooting would consist of , powercycling, doing test

calls, and checking query reports for active and inactive status. Nevertheless, answering incoming calls, welcoming jitterbug customers to the family and answering questions on a regular basis.Software used CostGuard, Spark, Jitterbug Answers and internet.

Customer Service, Sales, REtention, Clerical, Computer office operations,

Receptionist and Customer Service agent Marketshare , Troy , MI 06/2007 to 02/2008 Receptionist fill in during her breaks and lunches. Duties included greeting customers, answering phone calls, routing calls, paging employees, sorting and preparing mail for delivery. My main duties included outbound calls to businesses for potential customers interested in placing an ad with Save on Everything. Potential customers interested in placing an ad with Save On Everything were told what we had to offer. Offers included advertisement on television/commercials, internet marketing via google search, and the popular Save On Everything magazine. If still interested, the info was submitted over to a sales rep to further discuss and close the sale. Furthermore, work would include processing art work, handling accounts and data entry. The information was entered into the system with use of Excel and Goldmine software.

Receptionist , Sales , Customer service Rep

Customer Service PSI / Temp assignment , West Bloomfield , MI 12/2005 to 06/2006 I assisted dealers with the creation and modification of their mailers for the service department to generate business for Ford Motor Company. Modifications consisted of adding a budget cap and editing dealer information. Other duties were faxing, national voting applications, filing dealer information and copying paperwork for status reports. I also assisted dealers with navigation online and answered question regarding web account setup. Second assignment was the DTE Energy V.S.I.P.Voluntary Separation Incentive Package for 1500 employee layoffs with DTE Energy. Inbound calls from employees scheduling GO and Pre-decision sessions about the VSIP. Software used Ad Creater, FDP Database and the internet. Furthermore, multi-tasking assignments in a fast paced enviornment. Customer Service Minacs , Southfield , MI 01/2003 to 05/2004 Verizon Wireless call center assignment consisted of accessing and assisting customers with the activations of their cell phone. Work duties were issuing credits, charging accounts, changing pricing plans and assigning them 2yr or 1yr contracts. Furthermore, I would review verizon wireless applications to make sure they were processed successfully and filled out correctly for new and existing customers. Software used Action, Vision and prizm.

Manager / Supervisor/ Hairstylist Donnovan K Salon , Detroit , MI 01/2000 to 01/2004 Directing and controlling the work and personnel of the business. Duties included opening and closing the salon, Sorting bills, setting up work stations, answering questions, answering the phones, making appointments,collecting booth rent and a cashier. Stylist and nail techs would report to me if material is out of stock or input on hair techniques. Nevertheless, I was also a hair stylist specializing in all phases of hair care such as lashes, eyebrow arches and facials. Customer service/ Admin-Clerical BASF Logistics/Kelly Services-Temp-assignment , Soutfield , Michigan I assisted dealers at GM Oshuwa, Subaru and Nissan. The work I did consisted of placing orders for these plants. I placed orders for paint distribution to these plants with the use of EDS software. Moreover, duties also included faxing documents to dealers regarding shipment amounts,Filing shipment amounts, copying or documenting shipment orders and conversing with these dealers via Lotus Notes.Furthermore, I had some light data entry of shipments entered in Excel. Use of Lotus Notes, Excel and EDS software. EDUCATION & TRAINING Diploma, General Studies, Redford High School, MI, 6/1997- 4 years attended and graduated Certificate of completion 6/1998, Computer Office Operations, Ferndale Adult & Continuing Education, MI, 1997/1998-1 year undergraduate, English and Nursing - Current student, Wayne County Community College gpa 3.5, MI, Currently enrolled student /2years CERTIFICATES & LICENSES Dimploma - High School , Redford High School , MI EKG Certificate of completion , Aress Academy , MI Computer office operations , Ferndale Adult Education , MI