Job Description (JD)

Confidential
Position Title: Assurance Executive Reporting to: Assistant Manager Assurance (*All fields are compulsory) Job Group: 2A Position Deadline: (Maximum 1 week from request)

Position type: Permanent Trainee Contractual 3 Party

rd

Request Type: Internship As per Hiring Plan Addition in Hiring Plan** Replacement

**Addition in Hiring Plan: If the position is addition to hiring plan CEO approval is required.

Position Purpose Monitoring and Analysis of the business value chain for detection, investigation and rectification of leakages from the aspects of Fraud and Revenue Assurance.

Essential Short Listing Criteria Division: Finance Department: Risk and Assurance Management Location: Islamabad CHQ

Education & Professional Qualification (Please fill as many as required for the requested position) Degree(s)/Major(s): Certification(s): 1. 1. BCS 2. 2. B.E (Telecom)/B.E.I.T 3. 3. MBA (Finance) 4. 4.

Skills and Knowledge 1. 2. 3. Analytical skills Ability to manage, direct and lead cross-functional teams Ability to work under pressure Communication and presentation skills oral and written Multi tasking Telecom network (NSS/BSS) knowledge IT skills incl. database knowledge, SQL Microsoft Office

Proficiency (Average, Good, Expert) Expert Good Good Expert Good Good Expert Good

Experience (in years)* 1 to 2 1 1 to 2 2+ 1 to 2 1 to 2 2+ 2+

4.
5. 6. 7. 8.

*Experience (in years): Less than 1, 1 to 2, 3 to 5, 6 to 9, 10 and above

Requested by Departmental Head Name, Signature & Date:

Approved by Divisional Head Name, Signature & Date:

Approved by Recruitment Head Name, Signature & Date:

NOTE: Please ensure form is correctly filled. Only above specified information will be used to short list candidate(s)

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Job Description (JD)

Confidential
Position Title: Assurance Executive KEY Responsibilities (*All fields are compulsory) Job Group: 2A

Monitoring and Analysis The person will be responsible for effective/efficient monitoring and detailed analysis through the use of automated/manual controls developed over the company value chain. This involves performance of following activities i. ii. iii. iv. v. vi. vii. viii. Monitoring the trends of gaps identified in the controls reports Analysis of data produced by different source systems in GSM network and IT to detect revenue/cost leakages and fraud incidents Cross-functional coordination with area experts, systems owners and business users in Commercial, IT and Technical (Engineering) departments for detection, blocking and implementation of solution for preventing leakages and fraud Assistance in development of logical and reconciliatory controls over GSM network systems and Business support systems for detection of leakages and fraud Providing recommendations for blocking the root cause of leakage or fraud and preventing the same from occurring in future through changes in the systems, processes and products Developing and monitoring compliance of service level agreements with stakeholders Coordinating and performing tests of existing controls to ensure effectiveness of controls Ensuring timely reporting of incidents, thorough follow-ups and quality of relevant documentation

Preferably the candidate should have knowledge of following systems: i. Core network e.g. o MSC/HLR o Intelligent network (IN) o SMSC/MMSC/GSN ii. Business support systems o Mediation o Billing Systems o Customer Relationship Management System iii. Understanding of data flows between different GSM network and business support systems and their integration The ideal candidate should be self motivated, eager to learn and able to take initiatives for improvement and proactive measures for assurance.

Key Performance Indicators (KPIs)

Efficient and effective monitoring and analysis of controls Timely operational and management reporting Effective follow ups on incidents and resolution

NOTE: These above responsibilities and KPIs are not definitive and may be subject to future amendments.

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