Rsum of

BIPLOB GHOSH RAHUL

House No# 06(3rd Floor), Road No# 06, Niketon, Gulshan-1 , Dhaka
Contact No: +8801617182157; 01819182157 E-mail: biplobgrahul@gmail.com | Skype: rahul_bp Linkedin : http://bd.linkedin.com/in/biplobgrahul | Facebook: facebook.com/biplobgrahul

Objective: I am an "Engaged Idealist" with strong interpersonal skills. Externally focused, with real concern for how others think and feel. Usually dislike being alone. I tend to see everything from the human angle and dislike impersonal analysis. I am highly effective when I am involved in multi-tasks and love being driven by tight schedule/unbending deadline. I put conscious effort in analyzing things beyond conventional perspective. Scope for creativity and development entwined with empowerment is what triggers my effectiveness to the fullest. AREAS OF EXPERTISE Worked with start-up organizations. Business Development. Setting up the call centre and BPOs. Defining work flows and operational processes. HR Operations/Talent Acquisition/Employee Relations. Call Centre Management. Inbound call centre operations/Telemarketing/Outbound Sales/Back-end operations (Tech/Nontech operations). Designing IVR based on the call flow with the help of technical team. Quality Assurance, Dialer management. Client relationship management and International Affairs. Vendor Management and Facilities Management. Customer Service and Employee Satisfaction. Leads management, Data Analysis, Performance Management System. Workforce Management and capacity planning. Scheduling and forecasting for the call volumes/transaction processing. Inter-personal skills, Inventory Management, Transport Management. Monitor ATL and BTL and indoor brand activities Look after regular Market Event and understand the Customer behavior Brand Management Sound skill in IT (website, software, networking)

Job Experience: (3) Program and Exhibition Coordinator ( August 2011 December 2011) eASiA 2011, Bangladesh Computer Council, Peoples Republic of Bangladesh http://www.e-asia.org/

eASiA, Asias premiere ICT event has been arranged by Government of Peoples Republic of Bangladesh and to meet govt. human resource demand on this event on behalf of BASIS I was assigned to do Program and Exhibition coordination of eASiA 2011. Here my responsibilities were to execute the exhibition, coordinate with international delegate, Sponsors and vendors. Arranged around 150 local & 10 International Exhibitors. Coordinate Media, PR & Communication I have also arranged Bangladesh Outsourcing Conference 2011 organized by BASIS, for the first time this type of conference will work out and it is organized by BASIS in collaboration of eASiA this year. I was also assigned for this conference scheduling too. (1) BASIS (Bangladesh Association of Software and Information Services)
Program Manager, Events, PR & Communication and Local Market Development st Joined: 1 February 2010 to Present Key Responsibility:

Coordinate different market development programs in different non government market segments including corporate, SME, NGO etc. Coordinate different events like exhibitions, road shows, roundtables, seminars. Carry out market research and survey for identifying market potentials for software industry Planning and executing of consumer campaigns according to the yearly roadmap with the right mix of communications Planning and executing special campaigns that enhance brand image and Association revenue Coordinate different publications like Software Product and Service Catalogue Help member companies in their branding and promotional strategies Discussing with vendors about design and complete required Winning negotiation Giving ideas for the communication materials Give approximate figures for communication budget to campaigns with the help of Finance Control based on the priority of each campaign Executing approved for campaign/creative design from the superior Ensure execution of BTL activities/events Carrying out photo session and coordinator for required output Association Website update (2) Sun Info-Tech Ltd. (www.suninfo-tech.com)
Manager, Operations & Research (Tech.) th th Joined: 25 January, 2009 to 30 January 2010 Key Responsibility:

Training content development Web site Update/data base maintain Research on call center & customer support from Agent end and make agent

Communication with international Buyers Contract signup with international Buyers Increase sales by convincing and motivating potential subscribers towards different services. planning and developing staff recruitment, including wording vacancy advertisements and liaising with HR staff developing, implementing and reviewing core responsibilities and tasks Lead development management, SoftSwich Management (International route origination). Lead development management CDR Billing and MRTG report processing for submitting to BTRC Always coordinate with BTRC for any issue regarding Call Center Coordinate with IIG(Mango, BTCL) (1)
Axiata (Bangladesh) Limited ROBI (previously Aktel) (Commercial Division, Customer service)- Call center. As a post of CCE (Customer Manager)-Contractual Till September 2006 October 2009 Key Responsibility:

Handle quires & Complain of Subscribers. Using Network software Like: Minsat (For prepaid subscribers) (Ericsson) BSCS (For postpaid subscribers) (Ericsson) Web maps (For prepaid subscribers) (Huawei) Pretups (Channel Section) (Ericsson) Maintaining daily call tracking sheet & Complaining tracking sheet. Submitting complain to IT & Technical concern for solving. Briefing about new Product & VAS with a Group. Instant solve the customer query and primary complain with telemarketing. Working experience with Channel support unit (both Easy Load Help Desk and ATP). Working with Tele sales team and Campaign management Team. Education: Master of Business Administration (EMBA) Major in Marketing (Brand Management) 3rd Semester East West University B.Sc in Information & communication Engineering (ICE) Major in Telecommunication\Networking CGPA: 3.46(On a 4.0 scale), year-2008 East West University Higher Secondary Certificate Examination (HSC) Amrita Lal day College, year-2004 GPA: 4.50 (Science) (On a 5.0 scale) Board: BARISAL

Secondary School Certificate Examination (SSC) Udayan High school, year-2002 GPA: 4.38 (Science) (On a 5.0 scale) Board: BARISAL Domestic Call Center Project(BTL) : Successfully done 1 month Call center Election Campaign08 for MP Fozle Nur Taphosh (Dhanmondi Zone) Successfully done 10 days Agricultural Election Campaign09 and Campaign11 for Agriculturist A.F.M Bahauddin Nashim 2 months product/seals campaign for Rankstel Project Manager, Banglalion Sales and Marketing promotional campaign. Project Manager, SAMSUNG Brand Shop promotion Project Manager, Gold GYM promotion Project Manager, Princeton Education Branding/promotional work (BTL): Coordinator, e-Asia 2011 Secretariat (www.e-asia.org) Coordinator, Softexpo 2011 & Softexpo 2012 Branding/promotional working for IFIC bank.(Project Supervisor) Project coordinator (Event planning), Environs event & marketing form. Customer Interaction, Different location in Dhaka for AKTEL, 4 months. Branding/promotional working for Rankstel (Project Supervisor) Branding/promotional working for Dhaka Phone (Project Supervisor). Branding/promotional working for Globe group (Uro cola) (Project Supervisor). Arranged Brand launching program of BangladeshNEXT (project coordinator) Training / Workshop: Workshop on Master class of Search Engine Optimization (SEO) at BASIS Brand Management for business- By BDjobs (2 days Training) Marketing Skill for Business Communication By Prothom-alo Wimax Transmission training(2 months) at CSL Training Institute, Dhanmondi, Dhaka Customer behavior and interaction (14th Steps) training unber AKTEL(TMIB) Cultivating Relationship and Networking at Workplace under Aktel(TMIB) Professional Photography training(2 months) from Pathasala Skills and Knowledge: Interpersonal Skills: Ability to deal with diverse types of people in a friendly and familiar manner, Can work at any environment, Ability to work under pressure, Ability to work with any stages of people, Punctual. Communication Skills: Good communicator in Bengali, English and Hindi. IELTS Band score: 6.5 (2005) Computer Language:

C, C++, Database Computer Skills: Typing Speed Operating Software

: 40+ wpm : Windows (Me, 98, 2000, XP) Adobe Photoshop 10, Illustrator 10 Dreamweaver 8 (Web developing and designing) Package Software : MS- Word, MS- Excel, MS-Power Point (2003, 2007). Call Termination & Origination through Soft Switch, Dialer. Good Knowledge about GSM and CDMA technology.

Curriculum Activities: President of East West University Telecommunication Club08 Worked as a general member of East West University Sports Club Worked as a General Member of East West University Cultural Club Working With Rotarian Club (as a Rotaract), Barisal Rotary Club, Barisal. U-15 Cricket Captain from Barisal Division. Student worker: East West University July 2007 to February 2008 Key Responsibility: Data Entry, Preparing Grad Sheet, Counseling for the students. Interest: MUSIC TRAVELING Personal details: Fathers Name Mothers Name Religion Marital status Nationality Date of Birth Permanent Address : : : : : : : Bishwjit Ghosh Kobita Ghosh Sanatan Married Bangladeshi 26th December 1987 Ghosh Vaban, Line Road, Barisal. WATCHING MOVIES. READING BOOKS.

Reference: Personal and professional reference gladly furnished upon request Mahabub Jaman President BASIS (Bangladesh Association of Software
And Information Services)

Mob: +8801711521696 Email: mahboob@bol-online.com Relation: Professional

S I Nusrat A Chaudhury Associate Professor & Head of career counseling Department of Business Administration East West University Email: sinac@ewubd.edu Contact: 01911347898, 01552396199 Relation: Academic

Biplob Ghosh Rahul