The Changing Faces of Direct Marketing

Process Drives Results

Strategy Content Technology Measurement

Agenda Meet Make Me Social-Company Overview Social Media Overview Social Media Channel Review Review of Non-Social Channels Integrated Marketing-Why it works Case Studies/Examples Questions

AGENCY Strategy, Content, Technology, Measurement Understand consumer behavior in the digital age to turn people into customers and drive customers to action.

OEM MMS is an OEM for digital marketing services. Provide qualified partners and resellers with a turn-key suite of solutions to enhance their service offerings, deepen customer relationships, and create new revenue opportunities.

Process Drives Results

Strategy Content Technology Measurement

Research
Brainstorming Platform Selection Campaign Development

Campaign Implementation Creation of Content Management of Channels

Tracking Metrics
Analyzing Results Establishing ROI Refining Processes

What some marketers are saying about integrated marketing

One benefit of integrated marketing is that it's the only type that will always be around - individual channels wax and wane with the constant evolution of the media ecosystem (often marching in lockstep with technology), but the system as a whole persists, and knowing how to maintain a presence within it is a valuable skill. Jason Amunwa, Product Manager @ digital-telepathy No longer is it enough to just push the same message in each channel. Today, true IM leverages all the channels to tell a combined message using each channel to deliver the part of the message it [the channel] is best suited to deliver. Tom Martin, Founder @ Converse Digital Integrated marketing lets you "supersize" your efforts by harnessing all relevant channels to meet your goals. You can use the different channels to highlight facets of your offering and reach different segments, but at the end of the day, you need all the efforts to move you toward your objective. Jean Shields-Fleming, award winning content strategist

Its not a silver bullet a silver bullet Its not a quick fix stand alone It shouldnt be left alone It wont make you a millionaire overnight!

Social Media Snapshot

Brand Awareness Brand Engagement Community Management Customer Service Thought Leadership Lead generation

Awareness

Engagement

Results

Connecting Communities

Quick Facts 845 million active users 46% of users are 45 and older Average # of friends per user is 130 Business Goals Best for consumer brands, good for B2B Generates Engagement & Loyalty Acts as microsite on social platform Rules of thumb 24 hour lifespan 130 friends:24 hr ratio Public facing content no more than 5 per day*

Quick Facts 250 million users; 127 million active users 36% of users tweet at least once per day 41% male; 59% female Business Goals Best for B2B, good for consumer Community Management Increases reach among like-minded Opportunity Identification & Brand Monitoring Lead gen to other social channels Rules of thumb 8 min lifespan 120-130:8 ratio Public facing tweets no more than 10 times per hr* Brand Ambassador mix with sales ratio of 10:1

Quick Facts 150 million users 2 million companies have pages Gender usage is split 50/50 Business Goals Network & Connect Recruiting/Job Posting 1:1 Relationship Development (lead gen) Rules of thumb Profile Scorecard Guidelines for each vertical

Blogs
Quick Facts 44% of all bloggers are parents 70% of all bloggers have college degrees A new blog is posted somewhere in the world every half second Common sites: Blogger, WordPress, Tumblr Business Goals Thought Leadership SEO Rules of thumb Build in keywords for SEO Include boilerplate copy Content is more important than length Cross-channel promotions

Other Channels

Youve Got Email

Average open rate-22% (marketing & adv-18%) Average CTR-3.5% (marketing & adv-4.1%) Average ROI ( year end 2011) $44.25 for every $1 spent $2 billion industry by 2014 Practices vary widely in B2B vs. B2C Social sharing extends reach of email content

And then theres

By 2014, smartphone internet usage will take over desktop usage Over 50% of local searches are currently being done from a mobile device 86% of mobile internet users are using their devices while they watch TV On average, people in the US spend 2.7 hours per day on their mobile device Over 1/3rd of Facebook users do so through mobile, for Twitter, and Utube gets 200+ views per day though mobile devices

QR Codes = Quick Response Codes

Drive traffic to a mobile web Provides links to social media Pages

Icons and Addresses

Why Multi Channel?

EFFICIENCY-While the message remains somewhat consistent, the
creative overlap can be significant for cost savings. Items such as taglines, visual design and premiums can be used easily from one channel to the next

FLEXIBILITY-more options as new channels emerge VISIBILITY-Increased interaction with customers creates more
opportunities to sell products and services, more chances to connect with the consumer

LOYALTY-Builds brand credibility & customers are more likely to trust

companies the more widespread they appear to be.

Sample Campaign: Manufacturer offers 30% off light bulbs

Create a specific landing page for the offer Run a targeted PPC campaign to drive consumers to the landing page Write a best practices blog for the bulb Monitor conversations about light bulbs on social media & share the blog post Target key words for SEO (blog, landing page) Run a radio ( or TV) ad that highlights an easy to remember URL that sends people to the landing page BENEFIT: With this type of integrated approach and the use of analytics, you can determine which tactic drove the most sales . That information can be used to align your marketing budget towards those tactics.

DM Case Study
Designed to increase awareness Landing page built with hidden image that required decoder glasses Package generated a 42% response rate Increased Web traffic by 32%

Integrated campaigns drive action and deliver results!

Questions