ParishPartners CatholicCharitiesoftheArchdioceseofWashington

WorkshopObjectives
Triagerequests Understandthevulnerabilitiesandneedsofpeople

requestinghelp i h l Planforsafety Di Discussusefulforms f lf Reviewstepsofameetingwithsomeoneinneed P ti Practice

Introductions
Yourname YourParish Yourrole Whenpeoplecomeseekinghelp,what

aretheneedstheyareexpressing?

Preparing the Environment PreparingtheEnvironment

Istheareawarmandinviting? Isithandicappedaccessible? Isitsafe? Arethehourspostedandtheboundaries p

clear? Whatresourcesdoyouhaveonhand? Whatcouldyouadd?

Ti (Ph I P ) Triage(PhoneorInPerson)
Howcanwehelpyou

today? d Wheredoyoulive? Whatkindofassistance areyoulookingfor? Haveyougoneanywhere elseseekingassistance? Doyouhaveany meetingsorapplications pending? Pleasebringproofof income/expensesforall theadultsandchildrenin yourhousehold.

Option 1

Onthe spothelp/ referrals f l

Option Setupa meeting 2

FoundationalPrinciples
Dignityofthehumanperson Selfdetermination Knowledgeofalternatives Selfadvocacy Personcenteredplanninganddeliveryofhelp Shortandlongtermneeds Socialcapital

Possible vulnerabilities of Possiblevulnerabilitiesof peopleinneed

Apersoninneedmay...
Havementalhealthchallenges Havesubstanceabusechallenges Havedevelopmentaldisabilities F Facehomelessness h l Experiencedomesticviolence B i Beanimmigrantorrefugee,possibly i t f ibl

undocumented Experiencejoblossormedicalchallenges

Needs/Resources
Rent/foreclosureassistance Utilitydisconnection Accesstoservicesforthementallyill Lowincomehousingoptionsforseniors g p Treatmentprogramsforsubstanceabuse Locationoffoodpantries p Accesstohealthcare Immigrationservices

FinancialCapacityand ParishPolicies
CheckwiththePastorforexistingassistance policy(orcreateone) Amountoffinancialsupportavailable (budget) Documentationrequired Approvalprocess T Typesofassistancegiven f i t i

CaseStudy
Amanwithonechildasksforassistance. Hereceives

$950amonthfromdisability.Hiselectricbillis$183 (butnotduefordisconnection),hisrent($400)isdue (butnotduefordisconnection) hisrent($400)isdue attheendofthemonth. Hiscarbrokedown,which heusestotakehisdaughtertoschool,whichlefthim g , witha$150repair. Hestateshehasbarelyenoughto covertheelectricbillandhisrentattheendofthe month. H b li th Hebelieveshewillnothaveenoughfoodthis h ill th hf dthi month.

BudgetReview
Incomefrom
Employment Unemployment ChildSupport Boarders Pension SocialSecurity/SSDI FoodStamps TCA(TemporaryCashAssistance) Gifts/loans family,friends

Expensesfor
Rent/mortgage Utilities Phone Food Transportation Health Childcare/education Debts Entertainment/tobacco

MeetingwiththePersoninNeed:
WelcomeandIntroductions Gatherinformation Clientinformation/needsassessmentforms/budgetform Copyofbills,identification,andinformationtocontactrental orutilitycompanies Si Signanywaiversorotheressentialpaperwork i th ti l k Reviewneedstogether:Listen,askopenendedquestions Createaplanfornextsteps:goals p p g Makenopromisesaboutfinancialassistance Settimeframesanddeadlines,nextsteps Verifyfacts

TimetoPractice
Getapartner Selectascenario Decidewhoisthehelperandwhoisthe

personseekinghelp Roleplay Reporttothegroup h

Spirituality
Walkingwithsomeonewhohasfew

options p Thespiritualityofsayingno Toprayornottopray Toprayornottopray Whatyoudofortheleastofthese, youdoforme(Matthew25) d f ( h ) Takingcareofyourself! g y

Wrapup p p

Sharewiththegroup oneideafromthis id f thi workshopthatmight helpinyourparish h l i i h

Catholic Charities Parish Partners Offices CatholicCharitiesParishPartnersOffices Pleasecontactuswithyourquestionsandsuggestions:

TeresaVolante (ProgramManager) CatholicCharities 12247GeorgiaAve SilverSpring,MD20902 (202)361 2089 (202)3612089 teresa.volante@catholiccharitiesdc.org EvetteHoward(CharlesandCalvertCounties) CatholicCharities 440MainStreet PrinceFrederick,MD20678 (410)5353452 evette.howard@catholiccharitiesdc.org LeticiaCormier(St.Mary sCounty) LeticiaCormier(St.MarysCounty) CatholicCharities 440MainStreet PrinceFrederick,MD20678 (410)5353452 l ti i i @ th li h iti d leticia.cormier@catholiccharitiesdc.org KathyHaines(WashingtonDC) K h H i (W hi DC) CatholicCharities 924GStreetNW Washington,DC20001 ( ) 77 4343 (202)7724343 kathy.haines@catholiccharitiesdc.org TeresaVillanueva(MontgomeryCounty) CatholicCharities 47 g 12247GeorgiaAve SilverSpring,MD20902 (301)9421790x115 teresa.villanueva@catholiccharitiesdc.org LauraYeomans(PrinceGeorgesCounty) CatholicCharities 4601PresidentsDrive Lanham,MD20706 (301)7314703x307 laura.yeomans@catholiccharitiesdc.org laura yeomans@catholiccharitiesdc org