KNOWLEDGE MANAGEMENT Course Code: MBA 207 Course Objectives

Information Systems (IS) enables new approaches to improve efficiency and efficacy of business models. This course will equip the students with understanding of role, advantages and components of an Information System. The objective of the course is to help students integrate their learning from functional areas, decision making process in an organization and role of Information Systems to have a vintage point in this competitive world.

Credit Units: 03

Course Contents
Module I: Information Systems In Business and Decision Support Process in Business Business Process, and role of Information Systems in Business Processes , Types of Management Support Systems,( Transaction Processing System, Management Information System, Decision Support Systems, Executive Support Systems and Strategic Information Systems, Components of Information Systems, Centralized and Decentralized Information Systems Role of Information in Decision Making Process, Steps in Decision Making , Levels of Decision Making , Types of Decision (Structured , Semi structured & Non Structured Decisions ) . Module II: Knowledge Management Concepts Introduction to life in organizations, Concept and Characteristics of Knowledge Based Organizations. Managing Knowledge for organizational effectiveness- Process and Methods; Concept of Intellectual Capital and Learning Orientation in the Organizaitons; Knowledge and Role related issues Module III: Knowledge Management and Expert Systems Introduction to KM, Technology behind KM, Implementation of KM in an organizations, Various parameters of implementation, Expert Systems, DVS, OLAP Online Analytical Processing, Data Mining and warehousing . Module IV : Functional Business Systems Information and Communication Technology in Knowledge Based Organizations: HRIS Human Resource Information Systems for a Knoweldge Based Organizations/ Interactive and Targeted Marketing, Sales Force Automation/ Computer Integrated Manufacturing /Online Accounting Systems, Financial Management Systems Module V: Cases in Knowledge Based Organizations Comprehensive Case Study in a Knoweldge Based Organizations-Collection and Compilation of the material by the participants under the guidance of the Resource Person.

Examination Scheme
Components Weightage (%) CPA 5 TP 5 Q/S 5 A 5 ME 10 EE 70

References
Jawadekar, WS (2009); Management Information System; Tata Mc Graw Hill Publication Mclead R & Schell G (2009), Management Information Systems; Pearson Prentice Hall OBrein, JA (2009); Introduction to Information Systems; Tata Mc Graw Hill Publication Lauden KC & Lauden JP (2010), Management Information Systems Managing the Digital Firm, Pearson Prentice Hall Oz E (2009), Management Information Systems, Cengage Learning Turban E, EAronson J et al. (2006), Decision Support and Business Intelligence Systems, Prentice Hall of India Fernandz !B & Sabherwal R (2010); Knowledge Management systems and Processes; PHI Learning.