Indian Institute of Management Bangalore, India Enterprise Resource Planning (Elective)

PGP: 2006-08 Term: V Credits: 3 Instructors: D.Krishna Sundar & Team of Guest Faculty

1.0 Course objective: The objective of this course is to expose students to the concepts of Enterprise Resource Planning (ERP) that address the inter-functional comprehensive view of an enterprise. ERP systems integrate the information across the functions of the organization such as accounting, finance, marketing, production, and human resource development. ERP systems also embed the organizational processes leading to process discipline. Backed with integrated information systems and tightly integrated processes, ERP systems effectively support managerial decisionmaking. The ERP backbone creates a supporting backbone for enterprise application(s) integration (EAI). Broadly understanding - the need for business process reengineering, - architecture of ERP Systems, inputs and outputs of ERP systems, - the important considerations in choosing an ERP system - issues in ERP s/w implementation project cycle - learning features of one of the world class ERP s/w (in this elective SAP) are the main themes of this course. This course aims to highlight the integration of business processes and computer applications across business functions and also demonstrates how organizations are represented in an ERP system and features of such s/w packages (from managerial and technical perspective) very broadly. Towards achieving this objective, we use SAP R/3 Ver.4.6c software based assignments and the group project to deliver the requisite concepts. 2.0 Course content: This elective course consists of four modules. The first module will be ERP overview; the second module deals with the specific functional module. The third module deals with ERP project consulting issues. The last module deals with the students project. Modules I, III and IV are common to all, and Module II of the course is specific to each functional module. This Course has four streams of functional specializations viz., Sales & Distribution (SD), Production Planning (PP), Materials Management (MM), Finance and Control (FICO). Group Project is a major component of the course work and also its evaluation. The students are expected to form implementation groups to map a given industry situation on to SAP R/3 and have to submit the implementation project report, besides demonstrating their implementation on SAP-R/3. 3.0 Outline: The Course outline and the session wise details are provided in the following sections 3.1 & 3.2 3.1 Course outline - Topics to be covered
Module I: 10 Sessions; Module II: 8 Sessions; Module III: 2 Sessions; Module IV: 2 Sessions

Module I - ERP Over View: 10 Sessions ERP Introduction Business Process Reengineering ERP Products and Features, New dimension Products ERP Project Implementation Methodologies The people side of ERP Overview of Functional Modules in SAP-R/3 Module II Functional Module (MM, PP, SD & FI/CO): 8 sessions Organizational structures Master data Some standard processes Module III - ERP: Implementation & Consulting Services Issues: 2 Sessions Implementation Processes Implementation & Customization Issues Consulting services/Issues in ERP Project life cycle Module IV - ERP: Project Presentations: 2 Sessions 3.2 Sessions Details
Module of the Elective Module I Common Module Session Details Session 1 Session 2 Elements of an IT Solution Discussion using an example Issues in business process reengineering Features of an IT Solution Demo of o A low end ERP solution o Applications on mobile devices

Module II Function specific Module Module I Common Module Module II Function specific Module Module I Common Module

Session 3 MRP to ERP Case: Tristar Session 4 ERP, E-Commerce & E-Business Session 5 MICSS Case Analysis & Presentation Session 6 Introduction to SAP R/3 Session 7 Functional Module Specific Organization structure in SAP Session 8 Enterprise software selection Case: Harley-Davidson Motor Company Session 9 Functional Module Specific Features & Creation of Master data Session 10 ERP Project Implementation Methodology -

13.10.2006 Module II Function specific Module Module I Common Module Module II Function specific Module Module I Common Module Module II Function specific Module

Approaches Session 11 Functional Module Specific Features & Creation of Master data Session 12 ERP Project Management Critical Success factors Session 13 Functional Module Specific Master data Issues Session 14 Cases: Tektronix, Inc: Global ERP implementation Cisco Systems Session 15 Functional Module Core Processes Session 16 Functional Module Core Processes Session 17 Functional Module Core Processes Session 18 Inter Functional Process Integration Session 19 & 20 Issues in ERP Implementation & Modules Integration Consulting Issues in ERP Project Lifecycle Session 21 Project presentations Session 22 Project presentations

Module III Common Module Module IV Common Module

4.0 Course evaluation: Case analysis MICSS Case Factory Simulator Assignments End Term Quiz Project Report Project Presentation

20% 10% 20% - 2 assignments, each assignment carries 10% weightage 20% 20% 10%

Suggested Readings: For Module 1: Handout(s); Module 2: SAP IDES online help; Module 3: handout; Module 4: Case handout Suggested Websites: www.sap.com, www.sap.info, www.baan.com, www.i2.com, www.ilog.com, www.manugistics.com Banker, R.D., Janakiraman, S.N., Konstans, C. and Slaughter, S.A. (2000). Determinants of ERP Adoption: An Empirical Analysis http://som.utdallas.edu/aim/Working%20Papers/19_final_ERP.pdf.

IDC (2003). Worldwide Packaged Applications Forecast and Analysis, 2002-2007: 2003 Reference Guide. Retrieved December 24, 2004 from http://www.idc.com/getdoc.jsp? containerId=30082. IDC India (2003). Competition Intensifies in the Indian ERP Space - Market Expected to Cross 800 Crores by 2006. Retrieved December 24, 2004 from http://www.idcinida.com/pressrel/Show.pressrel.asp?prpath=PRI20020058.htm. IDC (2004). IDC Releases Top 10 Vendors in ERP Applications Market; Market Consolidation Will Continue at Gradual Pace. Retrieved December 24, 2004 from http://www.idc.com/getdoc.jsp? containerId=pr2004_05_05_094804&pageType=PRINTFRIENDLY. Miller, G.J. (2002). Lean and ERP: Can they Coexist? www.proaction.net/PDFs/LeanERPcompat.pdf Zviran, M. (2003). User Satisfaction in ERP System: Some Empirical Evidence. http://www.findarticles.com/p/articles/mi_m0OGT/is_1_2/ai_113563625 Part 1 Readings1 From handout(s) R(E)volutionary Enterprise Structures BPR-The Different Phases MRP Enterprise Resources Planning: The e-Business Backbone Structure of Advanced Planning Systems Coordination and integration Architecture of Selected APS Web-based global supply chain management A framework for the ex-ante evaluation of ERP Software Measuring the performance of ERP software a Balanced Scorecard Approach A Taxonomy of ERP Implementation Approaches Managing Complexity in Implementing ERP Projects Getting Started on Basic SAP R/3 Elements SAP IDES on line help Case: TriStar Case: MICSS Case:Harley-Davidson Motor Company Case: Tektronix, Inc: Global ERP implementation Case: Cisco Systems

Keller & Teufel Alexis Leon (TMH) Spencer Smith Ravi Kalakota Herbert Meyer et al. (Springer) Jens Rohde (Springer) Herbert Meyer et al. (Springer) Gek Woo Tan et al. (Springer) CJ Stefanou Micheal Rosemann A.N. Par & G.Shanks Gerry Urwin Joy Ghosh

References: SAP R/3 4.6 c online help documentation of IDES SAP R/3 Process Oriented Implementation Keiler & Tufley, Addison Wesley Enterprise Resource Planning & Beyond Langenwalter, St.Lucie Press The reading material would be augmented with a few more functional module specific handouts.
1

Mnaufacturing Planning & Control Systems Vollman et.al, Galgotia Publications Barker, T. and Frolick, M.N. (2003). ERP Implementation Failure: A Case Study. Information Systems Management, Fall, 43-49. Part 1 Readings [From handout(s) ] Session 1: R(E)volutionary Enterprise Structures Session 2 BPR-The Different Phases Session 3 MRP Enterprise Resources Planning: The e-Business Backbone Session 4 Structure of Advanced Planning Systems Coordination and integration Architecture of Selected APS Web-based global supply chain management Session 5 MICSS Case Session 6 Getting Started on Basic SAP R/3 Elements Sessions 7, 9, 11, 13, 15, 16, 17 & 18 SAP - IDES online help Module Specific Handouts Session 8 Harley-Davidson Motor Company A framework for the ex-ante evaluation of ERP Software Joy Ghosh Keller & Teufel Alexis Leon (TMH) Spencer Smith Ravi Kalakota

Herbert Meyer et al. (Springer) Jens Rohde (Springer) Herbert Meyer et al. (Springer) Gek Woo Tan et al. (Springer)

CJ Stefanou

Session 10 & 12 Measuring the performance of ERP software Micheal Rosemann a Balanced Scorecard Approach A Taxonomy of ERP Implementation Approaches A.N. Par & G.Shanks Managing Complexity in Implementing Gerry Urwin ERP Projects Session 14 Case: Tektronix, Inc: Global ERP implementation Case: Cisco Systems Session 19& 20 Handout will be provided