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2010 Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises

Creating Next Generation Cloud Computing Operation Support Services by Social OSS : contribution with Telecom NGN experience
Miyuki Sato Fujitsu Co. Ltd, Japan
Abstract -- Currently, Cloud network operators and service providers are managing server, network and storage resources by various management systems to manage hardware, applications, traffic, and resources monitoring including bandwidth, storage capacity, and throughput utilization. However, these systems are not coordinated with accounting, security and configuration systems to provide end-to-end service management. Various players are emerging to provide remote computing and storage resources over the cloud network.. Telecommunications grade operation systems will be the key to realize end-to-end service management, and resource management to assure application quality of service. In this paper we present how the operation service methodology using Social Cloud OSS will support end-to-end service management and resource (computing, network and storage) management over the cloud network. Fujitsu’s Social Cloud OSS will provide integrated operation services by supporting group to group communication, and Enterprise to Enterprise (E2E) application transactions. Social Cloud OSS is designed to support social collaboration, and e-commerce applications using the cloud on a massive scale and lower Total Cost of Ownership than the current approaches with disparate management systems. Keywords -- Cloud Computing, Cloud Computing service, Operation Support Service, Social OSS
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Diagram.1 TMF management architecture

I. INTRODUCTION Over the years we have been developing operation management system, network management system and network element management system for Telecom players (Carriers, Service providers, system integrators, Data centers, enterprises and so on) based on TMF Management architecture. We have been providing, - FCAPS (Fault, Configuration, Accounting, Performance, Security) management. - Traffic and Quality management - Inventory management - Provisioning, Configuration/Back up/Restore - ITIL management It was never on the consumer networks or the so-called social networks where in the complexity is enormous and mind-boggling. Instead of a set of disparate applications, service centricity will be the focus of next generation Operation Systems.

As for the resource of cloud computing, following systems are installed for management purpose. - Network element management system per each element like network, server, storage resources - Traffic and Quality measurement - Dash board for integrated view Current management systems consists of different vendor systems and open source applications which focuses on a particular network element. As for domain knowledge, operation management and service management are considered as future topics. In this paper a new methodology is presented which explains how Fujitsu will provide operation service by Social cloud OSS [Ref. 10]) supporting end-to-end service, resource and network management over the cloud network by utilizing small group to group communication as well as Enterprise to Enterprise (E2E) application transactions. Fujitsu’s Social Cloud OSS will help to make multi vendor, multi technology, multi groups operation smoothly, and this methodology would also enable telecom players to use existing systems and services over the cloud to provide support for the entire society. II. LESSONS LEARNED FROM PAST EXPERIENCE Fujitsu has been developing OSSs for carriers and service providers since 1996 [Ref. 1, 2, 3, 4]. Based on our past experience we understand 1. Operation service is necessary to consider the following. - What Operation services are required for user groups - What Operation service are required for application management -What is the impact on collaboration operation services based on domain knowledge -What is the necessary range for Operation service 2. Deployment Environment for management Following network environment is suitable for deployment if one

978-0-7695-4063-4/10 $26.00 © 2010 IEEE DOI 10.1109/WETICE.2010.19

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few access networks and few vendors with limited service support .Service focus helps in reduction of OpEX and CapEX for Players Easy to Identify and Localize the faults – increase in customer satisfaction . from small contents provider to large carriers • It also has individual management systems and interfaces to handle all the players • End to End QoS support • To achieve End to End QoS.Multiple services from single service provider along with integrated bill for all services help end users enormously Supports multiple core and access networks (ADSL. . HGW.Select robust safety & security along with scalable architecture 4. enterprise users for easy access to multiple Networks and Services 6. ect on Topol D ii ect on S e r ce Laye r vi 3 rd Par ty 3 rd Par ty E2 E Q oS D om ain know ledge & n edge & D om ai know l SLA O S S SLA O S S D ata M ini a ning D at M i ng Se rvi B us vice Se r ce B us Poli i cy Pol Soci OS al S N egoticyi N egotat on i ion at O per i ser ce at on vi S er ce S e r r vi ve ^ 3 rd Par ty xSP xSP GW 3 rd Par ty 3 rd Par ty xSP xSP GW GW 3 rd Par ty C ont ens P r d er ovi S t age and S e r r or ve C o r N et ork e w Cloud Network VP S er ce Edge vi A ccess N etw ork S er ce Edge vi SG W U ser Tenant m anage m ent CE H om e N etw ork HGW PC Ent p r se er i I TV P W . if necessary.Current OSSs are not future proof III.(With element management system. Route select are supported • From Home user GW to Regional level GW and Access GW probes can be placed and OSS services provide features to collect data from all these devices – This helps in understanding what and how the network is behaving – Helps every player to provide QoS and Service Assurance to end customer • Unique Service bus and Open DB Data mining engine I P- N 83 .Remote management and maintenance services will increase due to operation services framework .Trend analysis for proactive problem resolution . Drr ii ogy.Multiple Services addition introduces new subscribers which results in substantial increase in revenue.Multi-service management. from small home network to large corporate network (nation-wide – with so many nodes) . Enterprises and End customers) and provide service assurance . Policy control. Require improvements in the current Telecom OSSs .End to End QoS enablement support .) • SOA based Architecture (Service Oriented Architecture): helps many players to come out with new services quickly • FCAPS and SLA support Scalability • Service Scalability • Cloud OSS Service can handle home users to enterprise users. Additional value added management services and their immediate benefits . Service Provider. MVNO. Se rr OO SS Sever SS ver FC AA PS. Q ualt y. Sensors and TAG. Content provider. Additional value added management functions that should be part of the systems are . Topol ogy. FMC and so on) along with operational management support for emerging ubiquitous networks 5. Necessary requirement for Management of applications .LA N / W i ax M Hom e S ecu r t iy FM C I P Phone GAME inf ati hom e applance nform aton hom e applance orm ion i Diagram. Logical .is planning on NGN. SLA.No generic OSS which can support all business players (Carrier.Many Content providers and Enterprises also have desire to provide new services but they do not have any means or ideas how to do this (existing OSSs are too difficult to handle) . SOCIAL CLOUD OSS FEATURES.Work group knowledge management .SLA with QoS and COS for Operation I/F for Home and small group.Multi-service management for service creation and deployment along with problem resolution . w k orage.Robust safety & security along with scalable architecture .2 NGN Architecture 3. PLC.Too much focused on network operation management rather than customer service management . PON.Operation management by supporting Multi vendor. Multiple view . Q ualt ii y.Multiple views for Physical.Most of the OSSs are focused on few technologies.Domain knowledge base view delivery . WiMAX.Hefty competition among many service providers for creating new services to customers – Single OSS can not support all services (narrow focus) . O S S Laye r Se rvi O SS vice Se r ce O SS O pen D B & A PI O pen D B & A PI NN etor k & St et w or & St orage. Multi technology.Network resource selection per service . WiMAX. FC PS. unique Service bus and Open DB and Data mining engine to handle FCAPS to SLA . LTE. BENEFITS AND DEPLOYMENT SCENARIOS OVER CLOUD COMPUTING: Current Cloud Network • Operation Service (OSS services) supports technologies such as FMC. Provisioning.

• Once the services are subscribed then logging into home gateway a subscriber can monitor all the devices from where ever he / she is located using Home Gateway Management system (HGMS) • From HGMS home user can monitor and Schedule services. • Home user first logs into Service provider’s Gateway and registers with the Service Provider • Home user can select different services and subscribe the same • These services could be in the form of managing home appliances. Service providers. Helps the operator to see the composition of domain (network). By clicking the symbol we can actually view whether he is within the cell area or outside. 84 . • Template based Service Creation support • OSS service provides Service Templates to Service Providers and content providers to create new services easily and quickly • FCAPS that has been offered in the previous version is provided in Cloud OSS services as well Domain view and Map engine Conceptual view where in each player is managed by systems (management systems) and interfaces – They are grouped into what are called players domains. traffic details and problems in the network along with technology information • If a customer has contracted the logical network resources configuration from the Carrier he will be presented with operational details in terms of Service and Fault information. which provides opportunity for content providers to register their services (Service Plug-ins) at Service providers. If he is outside the range then in the Gateway management system one can see a grayed out Mobile phone symbol. FMC providers. bus or car). TV. Some of the possible scenarios for FMC Service. Troubles. Also a message will be flashed on the mobile phone of the subscriber indicating every time when he switches from Fixed to Mobile and Mobile to Fixed network Home Users Management service In this Scenario we are showing how a home user can manage devices as well as the services he / she subscribed. Operators can see both mobile and fixed domains in a single view. Enterprise users. traffic and the faults that occur. Also helps the operator to manage the FMC network easily. 3rd Party providers and Home users are connected to the OSS services and their interfaces Also Application are connected to the OSS services and their interfaces. and operation knowledge. monitor and manage the devices operational status. Here are some of the views: • Global View: In this view you can see how the domain of each players like Carrier. With this end users are presented with many new services • Data mining engine offers the trend of the use state and resource information and the demand forecasts to Service Provider and Contents Provider (Third party provider).. These screens will give an idea how Cloud OSS services are different from legacy OSS systems Carrier View • In this Carriers can see composition of Core network. Power situation. service usage and also take reports of service status Enterprise Users management service This scenario explains how enterprise users are supported in Operation Services • Enterprise users can register with Service provider’s service gateway for all the services they require and devices management and so on. Similarly in the case of Players view we can see individual players details and in Service view we can see individual Services details and how they are linked to each players. etc. The global view and conceptual views provide overall view of the entire network We can see the details of the latest technologies on a geographical map using high speed Map engine. • Faults are identified using Visual means Fixed mobile convergence service In this Deployment scenario we are showing how the operation of FMC service is managed. Content providers.concept • OSS services system (Social OSS) has service bus in cooperation with the lines of Service Oriented Architecture (SOA). security service. Cooling service. • Assuming a customer has subscribed to FMC service his family / employer can monitor his location (even when he is in train. • Once the Services are subscribed then using Enterprise management system users can monitor their services and devices located in each floor or each building of the entire enterprise • They can monitor traffic parameters.

① ◎ Power. WiMAX. Carrier. ment Sensor. the # of customer is large. various services. Report Monitoring and Action for Service level ◎ ◎ Service level / Requirement ① ② ③ ④ ⑤ ○ ◎ ○ ◎ △ ①Same level as others ②Protect own domain ③Differentiation ④Automation. customer • The # of customers is small. Business domain as healthcare.systematization by selection of application” approach Weak now Deployment Requirement for Operation Service technology (SLO) Quick detection. etc by dynamic domain view technology.HGW Service level / Requirement Deploy Government. and supports to create service for subscribers. etc.” (3)Other components of the platform include End-user 85 . OSS Knowledge for Large network Strong Service level ・Customi “One platform.. content providers and enterprises should register themselves with the Service provider using service gateway • Then these services will be available for end users to pick up. Business Develop zation ・Sales are large / one customer ・The # of customers is small. impact analysis. profile and usage patterns selective advertisements can be done. Providers.bandwidth and service usage patterns in each floor Tenant Management Service In this scenario it is explained how large apartments can be managed centrally. enterprises. Consumer Large enterprise ⑤ ○ Market Movement ↓ Network connection electronic. • For instance apartment owner can subscribe the many services and the same can be provided to residents of the apartment • Using Tenant management system owner of the building can monitor the devices located in each building and maintain their service condition • Also tenants can subscribe to new services from the tenant management system Service Provider management service In this scenario we are showing how 3rd party providers. performance characteristics like power consumed and so on OSS service benefits Benefits to CARRIER • Operation cost reduction: With the Single OSS providing support for many access technologies the services investment for new OSS services are reduced drastically • Subscriber base increased to many folds due to third party providers also taking up services – this in turn results in increase in revenue Benefits to SERVICE PROVIDER • Less Capital investment and new service introduction is quick and easy • Enterprise/individual and Contents Provider could join for new services and this in turn reduces advertisement and maintenance costs • Based on Customer's location. (2)Carrier know-how acquired over the years and applied as “Harmonic technology. service providers.CPE Oppor tunity Utilize OSS Knowledge as service Contribution to Large scale data and subscriber Entry a lot Sales/customer is large. LTE. IP-TV service. Secondly how a service provider can decide which 3rd party provider or content provider he should partner with using business management and analysis tool • First of all 3rd Party providers. collaboration engine. Outsource Communication network ◎ ◎ Deploy ment •Customi zation •Sales are large / one. Social OSS Platform is built on (1)Technology to connect multiple networks. Service level / Requirement ① ② ③ ④ ⑤ ○ ◎ △ ○ ◎ ・ As is ・Sales are small / one Customer •The # of customers … Sharing of resource. content providers and large enterprises who want to provide services can register themselves with the service provider. CLOUD OSS SERVICE PLATFORM BY SOCIAL OSS Social OSS is created to support any users in any domain. Customization Sales/customer is small. This helps other enterprises and building owners to take selective services. ⑤Basic service Access.. Once a home user subscribe to a particular service then the 3rd party provider can manage that service using Service provider ’s network • Using the BML (Business Management tool) tool service provider can analyze the service characteristics of the 3rd Party providers and others and then decide to partner with them Using BML tool one can see the service availability of various providers. education. etc. advertisement efficiency improves which in turn helps in the reduction of marketing cost Benefits to CONTENTS PROVIDER • By registering with Service provider many new business opportunities comes to content providers • Service provider’s subscribers will be benefitted with less service fee – which in turn increases new customer acquisition • Easy to monitor service trends Benefits to Enterprise Many enterprises can start providing new services like Printer maintenance. applications and people. whether they are aware or not. IV. ・Systematiza tion ・Sales are small /one customer ・The # of customers Is huge. Air-con maintenance. Reflection ◎ to Life cycle Information center. As a result. MVMO. ④ ◎ Ubiquitous. RFID、 ② ◎ Ubiquitous ③ ○ Service providers. less customization Diagram 3 : OSS services platform by Social OSS: To realize Domain expansion Social OSS services will be able to expand the current domain to the new business domain by utilizing Service level object definition and execution experience with Social OSS store and analysis. the # of customers is small. action Fault.

by using the cloud -Monitoring. etc. connecting RFID. Rean Griffith. “Above the Clouds: A Berkeley View of Cloud Computing. Sato. Multi-tenant. SubOptic2001. OSS for System Integration and Services UCB/EECS-2009-28. Berkeley. It was also mentioned that Fujitsu would continue to develop this concept and build an eco system around it. 3] Miyuki. the concept of Social OSS and its relevant to service providers (everyone who provides services are put in this category – Carriers. “Service Management of MPLS-Based Virtual Private Networks”. Gunho Lee. In Proceedings of the 10th IEEE International Conference on High Performance Computing and Communications. David Liu. Information Center Business with Operation knowhow by using the cloud -Visualization of nation wide bridge repair plan/DB and maintenance knowhow use Roundabout information for repair/construction planning Information center/Outsourcing business model for local government OSS for Service Provider. MPLS/GMPLS World Regional Conference. Kiyoh Nakamura. Home GW. systems that run these services and Players (users) who uses these systems and services. Ion Stoica. 6] Riichirou Take. Computing in the clouds. MSP. In the current paper it is described how we have moved from the concept to reality. Pacific Telecommunications Conference. May 2001 [Ref. Hawaii. “A 21st Century Solution Platform for Telecommunications Service Providers in the Pacific Rim”. solving the status of service and application Lifecycle maintenance and repair parts management for airline industry. Still lot of work needs to be done before it can be put to use on a massive scale. We strongly believe that by analyzing the information collected it is possible to build better systems and also provide numerous other services to end users VI. for integrated organization -Control based on SLA and visualization of action lists 86 . February 10. Buyya. claiming. “End-To-End Multimedia Service Management: Enabling Collaboration In a Distributed Enterprise Environment”. Fujitsu Volume60 No. Rao Mikkilineni. Introduced the concept of SLO (Service Level objects) and how it can provide various class of services. Network providers. Ariel Rabkin. Armando Fox. 2007. Mar. Fujitsu Volume60 No. 2] Miyuki. REFERENCE [Ref. 11(4):16–25. David Patterson. Next step for Social OSS is to find out how the information collected by deploying such systems can be utilized for enhancing the operational efficiency of each of its users over a period of time. "Virtualized IT Platform for Cloud Computing Era". Weiss. network sensors. Fu-Tin Man. Networker. Market oriented cloud computing: Vision. [Ref. content providers and so on) were explained in detail.3 . between operation servers. Dec. Jan. Venugopal. Scalability. "Virtualized IT Platform for Cloud Computing Era". 8] R.Situation management and sign management Other OSS services example include Next Generation Cloud DC. 7] A. CONCLUSION In the last paper. hype. Relationship/Connection/Time Management. Service Management for ACD/MIS/Call Center. Sato. “Dense Wavelength Division Multiplexing Network Management”.Management. University of California. Fu-Tin Man. May 2009 [Ref. [Ref. Rao Mikkilineni. Yeo. and reality for delivering IT services as computing utilities. May 2009 -Improvement for quality of operation/quick recovery. 1] Miyuki. Feb. By deploying Social OSS services over the cloud it is possible to create a new breed of Information center services. 1996 [Ref. EECS Department. Technical Report No. Andy Konwinski. Fujitsu did build a system using its past experience and are in the process of taking it to the service providers for testing. 9] Riichirou Take. requesting. 2000 [Ref. To top it all since all these systems are deployed over the cloud it is possible to centralize every bit of information Some of the example information center services include: . Sato. Social OSS by design collects many operational parameters of services that are deployed. Hawaii.Risk detection and new awareness . and S. Knowledge Management and End-End FCAPS V. Service Plug-in.3. 2003 Diagram 4 : OSS services summary [Ref. Anthony D. Sato. S. 4] Miyuki. Randy Katz. Joseph. 5] Michael Armbrust. etc. C. 2008. Sharad Kumar. Pacific Telecommunications Conference. 2009” [Ref. Fu-Tin Man. and Matei Zaharia.

10] Miyuki.[Ref. Proceedings of the 2009 18th IEEE International Workshops on Enabling Technologies: Infrastructures for Collaborative Enterprises 87 . Sato. Creating Next Generation Cloud Computing based Network Services and The Contributions of Social Cloud Operation Support System (OSS) to Society.