Nff]s ;]jf cfof]u

g]kfn k|zf;g ;]jf, ;fdfGo k|zf;g ;d"x ,/fhkqf+lst t[tLo >]0fL, zfvf clws[t jf ;f]
;/x kbsf] v'Nnf k|ltof]lutfTds lnlvt k/LIffsf] kf7\oqmd
ltLo kqM lghfdtL ;]jf tyf ;fj{hlgs Joj:yfkgsf ljljw kIfx?

PsfO{ !=

v08 -s_ M c+s #)

lghfdtL ;]jf tyf sd{rf/L k|zf;g hgzlQm Joj:yfkg
# k|Zg x !) c+s #) c+s

!=!

lghfdtL ;]jf M
!=!=! lghfdtL ;]jfsf] cjwf/0ff
!=!=@ bhf{ d"ns (Rank-in-man) lghfdtL ;]jf / kb d"ns (Position
Classification) lghfdtL ;]jfsf] cjwf/0ff
!=!=# hgzlQm of]hgfsf] kl/ro, dxTj / of]hgf th'{dfsf] tl/sf / g]kfnsf]
lghfdtL ;]jfsf] ;Gbe{df hgzlQm of]hgfsf] Joj:yf
!=!=$ kbk"lt{ ug]{ tl/sfx?M
!=!=$=! cfGtl/s kbk"lt{, jfXo kbk"lt{
!=!=$=@ cfGtl/s kbk"lt{, jfXo kbk"lt{sf ;jn tyf sdhf]/ kIfx?
!=!=$=# g]kfnsf] lghfdtL ;]jfdf kbk"lt{ ug]{ tl/sf / k|lqmofx?
!=!=% tflndsf] kl/ro, dxTj, tfnLd rqm / g]kfnsf] lghfdtL ;]jfdf tflndsf]
Joj:yf
!=!=^ tna / cGo ;x'lnot (Fringe Benefits) sf] kl/ro, tna lgwf{/0fsf
;}4flGts cfwf/x? g]kfnsf] lghfdtL ;]jfdf tnj eQfsf] Joj:yf
!=!=& v'Nnfj[lQ k|0ffnL (Open Career System) / aGbj[lQ k|0ffnL (Closed Career
System) sf] kl/ro, k|To]ssf kmfObf, a]kmfObfx?, j[lQ ljsf;sf] nflu cfjZos
zt{x? / g]kfnsf] lghfdtL ;]jfdf j[lQ ljsf;
!=!=* sfo{ ;Dkfbg d"Nof+sg, o;sf] ax'p2]zLo pkof]u / g]kfnsf] lghfdtL ;]jfdf
sfo{ ;Dkfbg d"Nof+sg Joj:yf
!=!=( k|hftflGqs zf;g Joj:yfdf sd{rf/Lsf] ;+ul7t x'g] clwsf/ / o;sf
;sf/fTds tyf gsf/fTds kIfx?, ;fj{hlgs k|zf;gdf sd{rf/Lsf] dsf{
;'Gg] Joj:yf (Grievance Handling), ;fd"lxs ;f}bfjfhL (Collective
Bargaining) / g]kfnsf] lghfdtL ;]jfsf] ;Gbe{df ePsf Joj:yfx?
!=!=!) sd{rf/Lsf cfr/0f, cg'zf;g / g]kfnsf] lghfdtL ;]jfdf /x]sf o; ;DaGwL
jt{dfg Joj:yfx?
!=!=!! Jofj;flos ;'/Iff tyf :jf:Yosf] cjwf/0ff / g]kfnsf] jt{dfg lghfdtL ;]jfdf
o:sf] l:ylt
!=!=!@ sd{rf/L k|zf;gsf] ;Gbe{df k|zf;sLo k"gu{7g ;ldlt -j'r sldzg_ @))(,
k|zf;g k'gu{7g of]hgf cfof]u @)!#, k|zf;g ;'wf/ cfof]u,@)@% @)#@)##
/ @)$* sf ;'emfjx? / ltgsf] sfof{Gjog af/] ;+lIfKt hfgsf/L

v08 -v_ M c+s @)

PsfO{ @=

@=!
@=@
@=#
@=$
@=%
@=^
@=&

k|zf;gJoj:yfkgsf s]xL k|d'v kIfx?

Gb Joj:yfkg (Conflict Management)

;+u7gdf Gbsf] cy{, Gbsf >f]tx?sf/0fx? / k|s[lt
;+u7gdf Gbsf ;sf/fTds tyf gsf/fTds kIfx?
Gb Joj:yfkgsf pkfox?
tgfj Joj:yfkg
@=%=! tgfjsf k|s[lt sf/0f>f]tx?
@=%=@ tgfj Joj:yfkgsf pkfox?
;do Joj:yfkgsf] cjwf/0ff
b}jL k|sf]k Joj:yfkg
1

@ k|Zg x !) c+s @) c+s

Nff]s ;]jf cfof]u

g]kfn k|zf;g ;]jf, ;fdfGo k|zf;g ;d"x ,/fhkqf+lst t[tLo >]0fL, zfvf clws[t jf ;f]
;/x kbsf] v'Nnf k|ltof]lutfTds lnlvt k/LIffsf] kf7\oqmd
@=*
@=(
@=!)
@=!!

@=!@
@=!#

;+s6 Joj:yfkg (Crisis Management)

kl/jt{g Joj:yfkg (Management of Change) sf] cjwf/0ff
kl/jt{g Joj:yfkg ubf{ ;fdgf ug'{ kg]{ ;d:ofx? / ;dfwfg ug{ cjnDag ug'{ kg]{
pkfox?
k|zf;lgs pQ/bfloTj (Administrative Accountability)
@=!!=! kl/ro tyf kl/efiff
@=!!=@ ;fj{hlgs pQ/bfloTjsf lsl;dx?
@=!!=# ;fj{hlgs pQ/bfloTjsf r'gf}lt
@=!!=$ pQ/bfloTj j9fpg] pkfox?
cDj':8Dofg (Ombudsman) sf] cjwf/0ff, sfo{x? / o; ;Gbe{df g]kfnsf] clVtof/
b'?kof]u cg';Gwfg cfof]usf] e"ldsf
k|zf;gdf ;+rf/
@=!#=! ;+rf/sf] dxTj
@=!#=@ ;+rf/sf tl/sfx?
@=!#=# ;+rf/sf Jojwfgx? / ltgnfO{ ;dfwfg ug]{ pkfox?
@=!#=$ Joj:yfkg ;"rgf k|0ffnLsf] dxTj / cfjZostf

v08 -u_ M c+s #)

PsfO{ #=

s]xL k|zf;lgs ljlwx? (Administrative Techniques)

! k|Zg x !) c+s / ! k|Zg x % c+s !% c+s

#=!
#=@
#=#
#=$
#=%
#=^
#=&
#=*
#=(
#=!)
#=!!
#=!@
#=!#

PsfO{ $=
$=!
$=@
$=#
$=$
$=%

sfo{ ljZn]if0f (Job Analysis)

sfo{ ljj/0f (Job Description)
sfo{ d"Nofg (Job Evaluation)
sfo{ k'i6Ls/0f (Job Enrichment)
sfo{ lj:t[lts/0f (Job Enlargement)
;+u7g tyf Joj:yfkg (Organization & Management) k4lt
Joj:yfkg k/LIf0f (Management Audit)
sfof{no ;dosf] nrstf (Flexi Time)
u'0f rqm (Quality Circle)
;Dk"0f{ u'0f:t/ Joj:yfkg (Total Quality Management)
lg/Gt/ ;'wf/ ljlw (Kaizen)
5l/tf] Joj:yfkg (Lean Management)
k/km/d]G; k] k|0ffnL (Performance Pay System)

;fj{hlgs ljQ k|zf;g tyf n]vf

! k|Zg x !) c+s / ! k|Zg x % c+s !% c+s
jh]6sf] kl/efiff / lsl;d, nfog cfO6d ah]6 (Line Item Budget), sfo{qmd jh]6
(Program Budget) / z"Godf cfwfl/t ah]6 (Zero Based Budget)
df}lb|s tyf ljQLo gLltsf] ;}4flGts kl/ro, oL gLltx? th'{df ubf{ Wofg k'ofpg' kg]{
tTjx? tyf oL gLltx?sf] ;fj{hlgs k|zf;gdf dxTj
/fh:j, ;fj{hlgs vr{ / ;fj{hlgs C0fsf] cjwf/0ffx?sf] kl/ro
n]vf k|0ffnLsf] l;4fGt / g]kfn ;/sf/sf] >]:tf k|0ffnLsf] ;+lIfKt kl/ro
;fj{hlgs k|zf;gdf cfGtl/s / clGtd n]vfkl/If0fsf] cfjZostf

Nff]s ;]jf cfof]u

g]kfn k|zf;g ;]jf, ;fdfGo k|zf;g ;d"x ,/fhkqf+lst t[tLo >]0fL, zfvf clws[t jf ;f]
;/x kbsf] v'Nnf k|ltof]lutfTds lnlvt k/LIffsf] kf7\oqmd
v08 -3_ M c+s @)
PsfO{ %= cf}Bf]lus qmflGt / cf}Bf]lus ;DaGw
%=!
%=@
%=#
%=$
%=%

! k|Zg x !) c+s !) c+s

ljZjdf cf}Bf]lus qmflGtsf] ;+lIfKt kl/ro

cf}Bf]lus qmflGtsf] k|efj
g]kfndf cf}Bf]lus ljsf;sf] qmd
cf}Bf]lus ;DaGwsf] cjwf/0ff / g]kfndf o;sf] cj:yf
cf}Bf]lus dgf]lj1fg

PsfO{ ^= ljljw
^=!
^=@
^=#
^=$
^=%

@ k|Zg x % c+s !) c+s

;+ljwfg, sfg"g, P]g, lgodsf] cy{ / logLx?sf] aLrsf leGgtfx?

sfg"gsf >f]tx?
g]kfn ;/sf/sf] s]Gb|Lo ;+/rgf
k|zf;sLo sfg"gM kl/ro, If]q
;fj{hlgs k|zf;gdf ;+;bLo ;ldltx?sf] e"ldsf

------------------g]kfn k|zf;g ;]jf, ;fdfGo k|zf;g ;d"x, /fhkqf+lst t[tLo >]0fL, zfvf clws[t jf ;f] ;/x kbsf] v'nf
lnlvt d"n k/LIffsf] nflu ltLo kqsf] kf7\oqmdaf6 lgDgfg';f/ k|Zgx? ;f]lwg]5 .
ljifokq
ltLo kqM
lghfdtL ;]jf
tyf ;fj{hlgs
Joj:yfkgsf
ljljw kIfx?

v08
s
v

c+s
ef/
#)
@)

PsfO{ k|Zg;+Vofc+s
!
@
#

u
3

#)
@)

$
%
^

# x !) #)
@ x !) @)
! x !)
! x % !%
! x !)
! x % !%
! x !) !)
@ x % !)

s}lkmot

* k|Zgx !)c+s *)
$ k|Zg x %c+s @)
!))