PROPHECY

Unlocked Communications Customer Obsession Teams Communications Passion

THE UNLOCKED COMMUNICATIONS PLATFORM

Voxeo Prophecy is an industry-leading communications platform that makes it easy for companies to interact with people in ways that improve service, drive sales, and lower costs. Take advantage of Prophecy to deliver everything from speech-driven self-service and outbound IVR to unified communications and innovative SIPapplications. Prophecy is built on the core principle of simplicity with rigorous adherence to open standards. We believe that a voice application platform should be easy to install, manage, and develop upon and should never suffer at the expense of encumbered business models and inflexible processes. Voxeos approach is very different and so are the results:

Unified Self-Service Multiply your ROI by .

enablingVoiceXML application interaction via voice, SMS, IM, Twitter, web-chat, mobile web browsers and Smartphone apps. Prophecy uniquely unlocks the value of existing VoiceXML applications by extending them across multiple channels with little or no modification.

Say goodbye to complex application development. Prophecy addresses a wide range of

developer skill sets and preferences so you can deploy better applications faster and make changes with ease. Write Prophecy applications directly in VoiceXML, CCXML or Voxeo CallXML; use our web-based, Visio-like Designer tool for free; or use Prophecy Pro integrated with Voxeos VoiceObjects service creation, management, andanalyticsoffering.

Install Prophecy in minutes.

Download and install Prophecy in minutes from www.voxeo.com/prophecy. Avoid complex server requirements and expensive on-site vendor implementations. Its free to getstarted and we wont ask you to fill out a form, sign anNDA or talk to a sales person unless you want to.
Prophecy Commander features highlyvisual, continually updated graphs, gauges, and tables that provide views into exactly how Prophecy servers and solutions are performing.

Stay in control with Prophecy Commander. See your application stats in

real time, provision network resources on the fly, configure and manage multiple distributed systems, and more. Based on the technology used in Voxeos worldwide SaaS hosting platform, Prophecy Commander brings the full capabilities of our patented, multi-tenant IVR virtualization and distribution technology to any Prophecydeployment.

point, our VoiceObjects service creation platform works seamlessly with Voxeo Prophecy as well as platforms from Aspect, Avaya, Genesys, Intervoice, Nortel, and others. With Voxeo, you can always port yourapplication.

Leverage industry-first pricing alternatives. TheProphecy platform was

designed to support Voxeos own large, multitenant hosting deployment. As such, Prophecy has the built-in capabilities for flexible pricing models that arent typically available with premise solutions. Voxeo offers a port-lease option and unique perminute pricing that enables you to deploy the Prophecy platform on your premises with pay-asyou-go billing and no upfrontcosts.

Deliver better, smarter service with logging and analytics. Fine-tune your
applications to improve service and lower costs. Prophecy collects and indexes data and call logs in real time, giving IT staff and developers the ability to search, navigate, analyze, measure, and report statistics, transactions, and errors as they occur. Use Prophecy Pro bundled with the industryleading VoiceObjects platform for out-of-the-box integration with popular business intelligence tools and deep analytics covering business metrics such as task completion rates, personalization statistics, caller loyalty, and more.

Prophecy Highlights
100% VoiceXML-compliant Worlds most proven and widely-used CCXML engine Built-in high-quality speech recognition and synthesis Easily works with other speech engines via MRCP Built-in conferencing, up to 300callers Built-in call recording Complete voice, SMS and IMsupport Flexible SIP-based telephonysupport

Tap into the power of native SIP support.

Prophecy is light years ahead of the competition in the delivery of a clean, scalable SIP foundation that brings together diverse applications and devices, eases access to enterprise data, and lowers the cost of transferring calls with direct IP to IP connectivity. Prophecy is fully SIP compliant and IMS ready.

Keep your options open and protect your investment. Unlike other vendors, Voxeo offers
on-demand hosting and on-premise deployment options based on a common platform. Customers can easily implement a hybrid solution or move from one solution to the other without having to rewrite their applications. Likewise, Voxeo wont lock you in by delivering proprietary tools on top of the open VoiceXML standard. Case in

MORE PROPHECY FEATURES AND CAPABILITIES

Free speech recognition plus broad support for third party engines Prophecy
supports the use of multiple speech recognition (ASR) and synthesis solutions (TTS), enabling mixed deployments and easy, automatic migration between underlying engines. Prophecy provides MRCP standards-based connections to Loquendo, Nuance, and other engines for speech solutions spanning 52languages. In addition, Voxeo bundles its own highly accurate speech recognition and synthesis engines.

Implemented as a web service, the interface delivers a fully asynchronous, event-based CTI capability to IVR applications on the Prophecy platform. VoiceXML and CCXML application triggers or events can be used to initiate CTI events and CTI events can be used to trigger VoiceXML call session events. Additionally, being natively based on the SIP protocol, Prophecy can support the transfer of CTI information in SIP header messages to integrate with next-generation and IP communications-based environments.

Call progress analysis Voxeo delivers industryleading call progress analysis (CPA) capabilities for Outbound IVR. Voxeo CPA offers advanced detection of humans versus answering machines, fax machines, and other special information tones (e.g., a busy signal or TTY and TDD devices for the hearing impaired). Voxeo also allows customers to define the business logic associated with the different tones for improved handling and a better customer experience.

Voxeo Designer This Visio-like rapid application

development tool works like an interactive tutorial, walking users through simple steps to create any IVR or VoIP application. Designer lets you go from concept to customer without writing a single line ofcode.

VoiceObjects The Prophecy Pro edition provides

all of the power of Prophecy bundled with the VoiceObjects Application Lifecycle Management Suite. VoiceObjects provides real-time reporting and deep analysis of caller behavior, application performance, and transaction success for rapid tuning, improved ROI, and a better customer experience. It also facilitates a consistent, personalized user interface across all customer servicetouchpoints.

Secure, two-way call recording platform

Record any IVR or agent call without the expense of a separate recording platform. Prophecy provides Payment Card Industry (PCI) compliant call recording via its support for public-key encrypted audio files.

Distributed conference manager

ProphecysVoiceXML and CCXML-based, speechdriven conference manager features phone and web-based conference call creation, access, and management. Prophecy supports conferencing for up to 300 participants with built-in echo cancellation and noise suppression, dual band automatic gain control (agc), and the ability to add, remove, and muteparticipants.

Java APIs Prophecy includes PRISM, a robust

SIP Servlet (JSR 289) engine that provides an open programmable and extensible interface for SIP application developers. The converged SIP servlet, HTTP servlet, and web service application server enables rapid development and deployment of communication solutions using Java APIs.

Platform flexibility Prophecy works with

Windows, Linux (Centos 5 or Redhat Enterprise), and Mac OS X. Prophecy is also available as a pre-installed, pre-configured turnkey server.

CTI support To support contact center

environments, Prophecy integrates with CTI interfaces from Cisco ICM, Genesys T-Server, Avaya, and Nortel.

PROPHECY ADVANTAGES
Take advantage of the latest standards to simplify development, speed deployment, and ease ongoingmaintenance Leverage easy-to-use development tools andresources Overcome barriers to speech adoption and improve the customer experience with Prophecys free recognition and synthesis engines; or use any MRCP-compliant speech engine Deploy blended inbound and outboundapplications Enable customers to contact you in more ways and save money with Unified Self-Service Remove the limitations of expensive legacy systems and eliminate the need for proprietary skill sets Leverage existing investments in web infrastructure and applications, including backend integrations andbusinesslogic Centralize management and reporting through web-based tools Deploy in front of or behind the PBX and in both TDM and IPenvironments Deploy on a single server or in a distributed configuration Realize carrier-grade reliability and management of sophisticated, multi-tenant environments Leverage off-the-shelf hardware Realize a seamless migration path to a next-generation VoIP network Get 24x7x365 support from Voxeo Customer Obsession Teams, including our knowledgeable, highly trained VoiceXML certified customer engineers.
Plain Old Interactive Voice Response Speech-driven Voice Response Intelligent VoIP call routing applications IP-PBX solutions IP call center solutions Call recording solutions Information retrieval Telephone surveys Emergency notifications Virtual receptionists Order status Conferencing solutions Voice verification

Sample Applications

CARRIER-GRADE PERFORMANCE AND SCALABILITY

Prophecy scales from deployment on a developer notebook to 1000+ server clusters spanning multiple data centers. Theplatform is the foundation of Voxeos globally-distributed hosting infrastructure a greater than 90,000port example of Prophecys scale and power. All Prophecy components communicate via SIP, RTP, and MRCP protocols, making it easy to distribute any functions onto additional servers. Customers can easily increase core platform capacity at any time simply by adding server components to the existing system. Call routing at each tier enables seamless failure detection with the ability to follow multiple call paths for no single point of failure.

GETTING STARTED WITH PROPHECY

Voxeos no-hassle approach to doing business makes it exceptionally easy to try, buy, and use Prophecy. Your company can download and install Prophecy right now. Youll get everything you need to start creating applications including Voxeos 100% compliant VoiceXML and CCXML browsers, integrated speech recognition and synthesis engines, abuilt-in SIP softphone, support for hundreds of SIP providers and devices, free 24x7 developer support, and bundled open source VoiceXML auto attendant, voicemail, and conferencing apps. Learn more at www.voxeo.com/prophecy

TECHNICAL SPECIFICATIONS
Call Control Features SIP inbound/outbound callsupport SIP call redirection (SIP 302 status) SIP call rejection SIP call routing and transfers SIP call leg bridging SIP REINVITE audio re-routing SIP registrar server support SIP proxy server support SIP authentication support Configurable SIP port range NAT IP translation support Multi-ethernet card bridging support SIP Compatibility SIP from: Global Crossing,Level(3), Verizon/ MCI, AT&T, Avaya, Cisco, Nortel, BT, Voxbone, Polycom, Sipura, Sonus Works with most other SIPsolutions Media and IVR Features Audio prompt/ announcementplayback Audio bridging Audio mixing/conferencing Audio noise removal Audio fixed gain control Audio dynamic gain control Audio call recording MP3 support Automated Speech Recognition(ASR) Text-to-speech (TTS) Audio playout jitter buffer DTMF tone detection andgeneration Outbound calling Intelligent Call Progress Analysis(CPA) Supports VoiceXML 2.x IVR Supports CallXML 3.0 IVR Runs on standard x86 platforms Inbound/Outbound Faxing Wideband Audio T.38 Protocol for Fax W3C Standards Support VoiceXML 2.0/2.1 speech/ IVR media CCXML 1.0 call control SCXML 1.0 (draft) flow control SRGS 1.0 speech grammars SSML 1.0 speech markup SISR speech semantic interpretation Extensible Markup Language(XML) 1.1 Namespaces in XML 1.1 XML Document Object Model XML Path Language (XPath) 1.0 XML Event Syntax SOAP Web Services WSDL Web Service Description JSR 289 SIP Servlet 1.1 JSR 154 Java Servlet 2.5 JSR 254 Java Server Pages 2.1 De Facto Standards Support Nuance GSL grammar format Scansoft/Speechworks grammarformat Java speech grammar format(JSGF) IETF Standards Support RFC 3261 SIP RFC 3310 SIP authentication RFC 1889 RTP media RFC 1890 RTP audio RFC 2327 SDP RFC 3264 SDP negotiation RFC 2833 DTMF and events RFC 3263 SRV DNS records RFC 3761 ENUM URI DNS records RFC 3764 ENUM SIP DNS records RFC 3164 UDP Syslog logging RFC 3195 TCP Syslog logging RFC 2865 RADIUS metering RFC 2616 HTTP protocol RFC 2617 HTTP authentication RFC 2964 HTTP statemanagement RFC 2965 HTTP statemanagement RFC 3927 Dynamic IP config RFC 2136 Dynamic DNS updates RFC 5552 SIP interface to VoiceXML media servers DNSEXT DNS service discoverydraft MMUSIC RTSP draft IETF MRCPv1 IPv6 SNMP

Go to www.voxeo.com/platform or contact us at sales@voxeo.com to learn more.

AMERICAS Voxeo Corporation 189 S. Orange Ave., 10th Floor Orlando, FL 32801 USA Phone: +1 407 418 1800 Fax: +1 407 264 8530

EUROPE, THE MIDDLE EAST, AFRICA Voxeo Europe Limited Berkeley Square House, 2nd Floor Berkeley Square London W1J 6BD Phone: +44 (0) 20 7887 6085 Fax: +44 (0) 20 7887 6001 Voxeo Germany GmbH Friedrich-Ebert-Strasse 51429 Bergisch Gladbach Germany Phone: +49 2204 845 100 Fax: +49 2204 845 101

ASIA Voxeo Asia ShangDi ZGC Software Park, Beijing, China, 100094 Phone: +86 10 8282 5011 Fax: +86 10 8282 5011 x 808

ONLINE sales@voxeo.com www.voxeo.com blogs.voxeo.com twitter.com/voxeo facebook.com/voxeo