OneSimCard

User Guide

www.OneSimCard.com

Welcome to OneSimCard
Welcome and congratulations on purchasing OneSimCard international cell phone service. OneSimCard is a different way to make calls while overseas. Please take the time to read and understand the exciting features and specifications of OneSimCard service prior to your trip. At www.onesimcard.com our friendly and professional staff are here to assist you at every step of your journey. Please take advantage of our HELP/FAQ page at www.onesimcard.com/faq to answer any questions you may have. Do not hesitate to call us if you need assistance. We look forward to working for you. The OneSimCard Team (00) 1-617-313-8888 IMPORTANT: You must first activate your SIM card before it can be used: If you purchased from www.onesimcard.com, log in to your account and click the large Activate button next to your SIM card phone number. If you purchased from a Retail Store, go to www.onesimcard.com/retail.

Table of Contents
How-To Videos................................................2 Getting Started: Activating & Installing .........2 Making Calls...................................................3 Using the Phonebook ..............................3 Dialing Instructions for Certain Phones ...4 Alternative Methods of Dialing ..................4 Calling to a OneSimCard Phone ..................5 Receiving Calls .............................................7 OneSimCard Menus .......................................7 Checking Your OneSimCard Balance ............7 Adding Airtime ................................................8 Sending and Receiving SMS Messages ......9 Solving Problems with Sending SMS ......9 Solving Problems with Receiving SMS ...9 Call Forwarding .......................................... 10 Voicemail ................................................... 10 Caller ID ...................................................... 11 Programming to Work with GPRS Data ...... 12 OneSim-VoIP Mobile App ........................... 13 Viewing Your Call Details and Charges ...... 13 Support/Help ............................................. 14 What if my Phone is Stolen? ..................... 14

My References:
1SIM Cell Phone Number: 372-_______________________________________ 1SIM PEN1: ______________________________________ 1SIM PEN2: ______________________________________ Notes:

OneSimCard How-To Videos

There are a number of helpful 'How-To' videos located in the Help menu of your online account. Please review these videos for step-by-step guidance on using OneSimCard service and our various features.

Getting Started: Activating & Installing Your SIM Card

Install the OneSimCard SIM card into your GSM phone. Your Subscriber Identity Module (SIM) card contains your phone number, service details, and phonebook/message memory. NOTE: OneSimCard customers who ordered a Phone Package can skip this installation step. Your phone will be shipped with the SIM card pre-installed.

Follow the instructions in your phone manual. SIM cards are usually located under the battery of the phone. Make sure to install it with the gold plated circuits facing the phone. Slide the SIM card under the retention strap to insert it into the card slot as shown below: CAUTION: Do not bend or scratch the SIM card and avoid exposing it to static electricity, water or dirt.

Or If you see the message 'SIM card error' on the screen, shut off the phone and make sure you installed the SIM card correctly. (If prompted to enter your PIN on power-up, enter 0000.) NOTE: If this is the first time you are installing a OneSimCard SIM card into your phone, you may need to restart your phone after installation in order to fully activate service. Fully power down and then restart your phone. Your phone should then automatically register on an available network or you can manually choose one from your phone menu. Keep in mind that a OneSimCard SIM card will not work with your phone if it is 'locked' by a carrier. If your phone is locked, you can easily unlock it. There are many companies on the web offering unlocking services. You do not have to worry about this if you bought the phone from www.onesimcard.com.

Making Calls from Your OneSimCard Phone

To place an outgoing call using your OneSimCard service: 1. 2. 3. Dial CountryCode - AreaCode - Number . After pressing button, 'wait for call' message will appear on the screen. In 3-10 seconds, your phone will ring. Answer the call by pressing button again and wait for a connection to the called party.

This is the only difference between a regular mobile phone call and a OneSimCard phone call. When you are making outgoing calls, you will get a call back and then be connected. This callback can be removed on any Android or jailbroken iPhone by installing our OneSimCard Direct app. NOTE: The button is also known as or , usually green.

Examples: Calling from France to USA, dial: Calling from China to the UK, dial: NOTE:

1 212 XXX XXXX 44 72 XXX XXXX

Some phones may at times display the following messages: Call is modified Call is not allowed USSD sent Message is being sent Ignore these messages and wait for the phone to ring back within a few seconds.

You can find detailed country and city code information at www.onesimcard.com/countries and a 'How to dial' reference at www.onesimcard.com/howtodial.

Dialing Instructions Using the Phonebook:

You can make calls directly from your phone's phonebook. Save your contacts to your phonebook in the following format: CountryCode - AreaCode - Number NOTE: If your phone requires dialing with *146* prefix you should save contact numbers in the following format: CountryCode - AreaCode - Number

Dialing Instructions for Certain Phones:

Most GSM unlocked phones are compatible with OneSimCard service and will work if the phone has the proper bands. Some GSM phones will not allow you to dial directly from your phone menu. There are alternative ways to place an outgoing call from a OneSimCard phone. NOTE: Most unlocked phones will have a OneSimCard Menu once the SIM card is installed. In Android phones, the menu is called SIM Toolkit. In iPhones, go to Settings - Phone - SIM Application.

Before using alternative dialing methods, try to activate the compatibility mode, so you can then call directly from your phone menu: a. b. c. d. NOTE: Open the OneSimCard menu. Select Settings. Agree with message by pressing Yes. Dial and select OK. (Screen will show 'CC OptionX: ON' message) Bear in mind that if you powered the phone down and removed and reinstalled the battery, you will need to program your phone again.

If you need to deactivate the compatibility mode or reset the Plus SIM, follow these steps: a. b. c. d. Open the OneSimCard menu. Select Settings. Agree with message by pressing Yes. Dial and select OK. (Screen will show 'All settings returned to default values' message)

Alternative Methods of Dialing for Certain Phones and Situations:

There are alternative ways to place an outgoing call from a OneSimCard phone if your GSM phone does not allow you to dial directly from your phone menu. To place a call, use either of these three methods to deal with such cases: 1. Dial in front of the dialed string followed by #: a. CountryCode - AreaCode - Number Example: To call the USA, you dial: 1-617-3138888 (do not forget to include at the end)

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Use the Call menu from the OneSimCard Application menu of your phone. a. Locate the OneSimCard menu on your phone. The OneSimCard menu is commonly found among other phone menus and is usually located in Extras, Applications, Main Menu or other folders on the phone. We recommend you set up a soft key of the phone to get quick access to OneSimCard menu. b. When in the OneSimCard menu, select the Call menu. c. Either use the address book of the SIM card or dial CountryCode - AreaCode - Number and select OK. Use the regular SMS menu (not the OneSimCard menu) of the phone to dial via SMS (required for Verizon & Sprint BlackBerry phones): a. To: 9146 b. Message: CountryCode - AreaCode - Number c. After your SMS is sent wait for approximately 10 seconds. You will get a callback in the usual manner and your call will be connected to the destination number.

3.

Example: To call from Saudi Arabia to Boston, USA number 1-617-3138888, you should go to the SMS menu of the phone and send the following message: To: 9146 Message: 1 617 3138888 NOTE: Local carriers block OneSimCard outgoing calls in some countries like Saudi Arabia. If this happens, your call should be initiated by sending an SMS message from the regular SMS menu of the phone (rather than the OneSimCard menu). You can use this method of making calls from other countries in case all other methods listed above do not work. You will not incur an SMS message charge when dialing this way. There are no special instructions to receive calls in these countries.

Calling to a OneSimCard Phone

There are three ways to call to a OneSimCard phone. In addition to the traditional direct dialing method, we have provided two additional high-quality cost-saving methods for your callers to connect with you on the OneSimCard network: Due to the fact that OneSimCard calls are based upon an Estonian mobile platform with an Estonian number, we have built a system that enables you to request unique U.S., Canada or U.K. Personal Extra Numbers (PENs) that forward to your OneSimCard phone. (Other countries may also be available.)

This creates convenience for callers to call a domestic phone number to reach you. It also enables you to forward calls from your home land-line and mobile phones. There are also Common Access Numbers (CANs) that can be used to call a OneSimCard phone. Such numbers will require two-stage dialing: first the access number, then the OneSimCard phone number. These are tremendous cost saving features! Friends call you for free and you are only charged a small surcharge to the incoming rate in your country. To make a call to a OneSimCard phone use one of the following methods: 1. Dialing directly through your Personal Extra Number (PEN) - Recommended: When PEN is dialed, the call will be instantly connected to your OneSimCard phone. Common Access Number (CAN) dialing from the USA, Canada and other world destinations: There are common OneSimCard Toll-Free and Local Access numbers available for calling to OneSimCard phones in the following countries: USA, Canada - Toll Free: 1-866-596-6555 or 1-888-935-4312 USA - Local Access numbers: 1-212-999-6671 1-323-208-3855 1-917-210-9252 1-347-584-2675 1-213-455-9927 1-646-213-5239 1-310-464-3874 1-718-559-6655

2.

International numbers: Australia: 1800-424-087 or 1800-426-571 Austria: 0800-295-331 Cyprus: 800-96-439 France: 0800-910-659 Germany: 0800-181-6273 Greece: 0080-016-1220-57807 Hong Kong: 800-967-359 Israel: 1-809-246-071 Mexico: 01-800-522-0888 Mexico City: 5547772326 New Zealand: 0800-449-302 Russia: 8108-002-874-10-12 Spain: 900-967-051 a. Dial the access number. b. At the prompt, enter the OneSimCard number starting with . 3. Traditional Direct Dial: From USA and Canada: 372 5 XXX XXXX From any mobile phone: 372 5 XXX XXXX From other phones: contact your long distance provider We recommend Speaklonger service for better rates and guaranteed connections for your calling party - www.speaklonger.com.

NOTE:

Receiving Calls
When your OneSimCard phone rings, just answer as you would answer any other call: Press or button of your phone.

OneSimCard Menus
You can call, send an SMS, check your balance and add airtime from the OneSimCard menu on your mobile phone. Simply select the OneSimCard menu on your phone and you immediately have access to the following options: Address Book Add Credit (Airtime) Voice Mail Check balance Customer care Call Send SMS

The OneSimCard menu on your phone will be found in a number of places depending on your phone model. It may be located in the Office Tools menu (Motorola), the Applications menu (Sony), SIM Toolkit menu (Android) or SIM Application menu (iPhone). You will need to browse your menus to locate it on your phone.

Checking Your OneSimCard Balance

From your phone 1. Dial . The Balance will be displayed in a few seconds on your screen. (You may need to dial , based on phone model.) 2. Select the OneSimCard menu on your screen. Scroll down to the Check Balance menu and select it. Your OneSimCard balance will be displayed on the screen after a 10-second delay. From www.onesimcard.com Log in to your account at www.onesimcard.com. Select the SIM card. You can see your balance in the Recharge menu and other menus.

Adding Airtime
There are three simple ways to add airtime to your OneSimCard. 1. Auto Recharge - Recommended Before starting your trip, log in to your www.onesimcard.com account and set Auto-Recharge in the Recharge Settings menu. Funds will be added to your account when your balance drops below the threshold you set. With Auto-Recharge enabled, you will never run out of funds on your phone. From Your OneSimCard Phone a. From the Direct Dial Phone Menu: Dial XXXX YY . where XXXX represents either the last four digits of the credit card on file or a 4-digit PIN you created if you use 1SIM Fund to fund your service, and YY represents the amount of your recharge in US$. Please note that the minimum recharge amount is $25 and the maximum is $100. b. From the OneSimCard menu on your phone: Go to the OneSimCard menu on your phone, scroll down to Add Credit and select it. When prompted for PIN, dial the last 4 digits of the credit card on file (or 1SIM Fund PIN) + + amount of recharge in US$ and select OK. In a few seconds, you will receive a message with your new balance. Please note that the minimum recharge amount is $25. Examples: If you need to add $50 and the last 4 digits of the credit card you registered with us is 3425, you dial: - From Direct Dial menu: 0983425 50 . - From OneSimCard menu: 3425 50 and select OK. c. If you purchased a recharge PIN from a dealer, you can add this airtime PIN from the OneSimCard handset. From your OneSimCard phone: aa. Directly from the phone menu: Dial XXXXXXXXXX , where XXXXXXXXXX represents the 10-digit PIN number. bb. From the OneSimCard Menu: Select Add Credit, then enter the 10-digit PIN and select OK. 3. From the www.onesimcard.com web interface: Log in to your account at www.onesimcard.com and add airtime using the Recharge menu. You must log in each time you wish to add funds. If you would like to schedule future automatic purchases, you may do this through the Recharge Settings menu at www.onesimcard.com.

2.

Sending and Receiving SMS Messages

There are no special instructions for sending and receiving SMS (Short Message Service) messages, just follow your phone manual. Receiving SMS messages for OneSimCard customers is always free. NOTE: Please bear in mind that when sending SMS messages, you should always dial the number as: CountryCode - AreaCode - Number .

Sending an SMS message from the OneSimCard menu (by choosing Send Travel SMS) on the phone usually costs less than when sending an SMS message directly from the phone menu. In addition, there may be discount SMS available in certain countries. Check our FAQ or Rates And Coverage page on www.onesimcard.com to find out availability and activation instructions. As a complimentary free service to you, SMS messages can be sent to your OneSimCard phone directly from www.onesimcard.com or by e-mail. All you need to do is to provide the link www.onesimcard.com/freesms to your friends, relatives and co-workers or tell them to send e-mail to 3725XXXXXXX@sms.onesimcard.com (where 3725XXXXXXX is your OneSimCard mobile number).

Solving Problems with Sending SMS:

Incorrect SMSC number (SMS Service Center Address) in handset settings. It should be set to +3725099000. You can find it in the SMS settings on your phone. SMS life time is short - must be at least 2 hours or set to Maximum settings. Try sending an SMS from the OneSimCard menu.

Solving Problems with Receiving SMS:

Receiving handset does not have enough free memory for incoming SMS. Receiving handset was turned off or was out of the coverage area during the SMS life time set on the sending phone (usually 2 hours). Sender's SMS provider does not have an agreement with the receiving network.

Call Forwarding
Your OneSimCard mobile number can be forwarded to most other phone numbers around the world! It's 100% free to forward your OneSimCard phone number to most countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates And Coverage page at www.onesimcard.com/rates. There are two ways to activate/deactivate call forwarding on your mobile phone: 1. From your OneSimCard phone: a. To activate call forwarding: Dial XXXXXXXXXXX where XXXXXXXXXXX is the 'forward to' number in international format: CountryCode - AreaCode - Number. Example: To forward to US number 1-617-999-1111, you dial: 1 6179991111 (do not forget to hit at the end) b. To cancel call forwarding: Dial 2. .

From www.onesimcard.com: a. Log in to your account. b. Click on the My SIM Cards link. c. Select a SIM Card from the pull-down menu and go to Call Forwarding section. d. To activate call forwarding: enter phone number to forward to and click Apply. To cancel call forwarding: remove the phone number to forward to and click Apply.

Voicemail
A Voicemail User Guide is available for download from the Help menu of your online account. From your OneSimCard From any other phone via a toll-free or phone: local access number: - Dial 1-866-703-4770 (U.S./Canada) or Recording (Not a free call): and 1-213-805-2905 (International) Voicemail - Dial - Enter your OneSimCard number followed Greetings answer the callback ring - Press 0 when you are in the by the # key - Enter your password followed by the # key Main menu - Follow the system prompts. - Press 3 for Voice mailbox options Press * for Help - Follow the system prompts Press # to Exit

(Some handsets may require dialing 1. Log in to your account *146*09X# instead of 09X) 2. Click on the My SIM Cards link 3. Select a SIM Card from the pull-down menu

From www.onesimcard.com (recommended):

From your OneSimCard phone:

Activating Voicemail Deactivating Voicemail

- Click the ON button - Click the OFF button

Setting Voicemail - Click the Configure VM Passwords button (a new window will open) - Click the Settings link - Enter password for reading messages (this password allows you to listen to messages by accessing Voice Mail from a phone other than your OneSimCard phone)
Important:

- Dial . 'Voicemail activated' will be displayed. - Dial . 'Voicemail deactivated' will be displayed. (Not a free call): - Dial and answer the callback ring - Press 0 when you reach the Main menu - Press 5 to set your password - Enter the password

For security reasons, setting your password is required before you can access the Voicemail system from a phone other than your OneSimCard phone.

Checking Number - Click the Configure VM of New Messages button (a new window will Available open) - View the # of new messages Listening To - Click the Configure VM Voicemail button (a new window will Messages open) - Locate the message you would like to listen to and click Play or Download

- Dial 'You have X new messages' will be displayed on the phone in 5 seconds (Not a free call): - Dial and answer the callback ring - Number of new messages will be announced - Press 1 to play all messages

Caller ID
To enable/disable Caller ID: 1. Log in to your account. 2. Click on the My SIM Cards link. 3. Select a SIM Card from the pull-down menu. a. When Caller ID is enabled, you can select either your primary European mobile number or a Personal Extra Number (PEN) if you have any active PENs on your account. b. When caller ID is disabled, people you call will see an anonymous non-working number on their screen.

Programming OneSimCard Phone to Work with GPRS Data

GPRS Data service is available on your SIM card. However, you will not be able to use it before your mobile phone is programmed for GPRS. First, make sure that GPRS Data service is enabled on your SIM card: a. Go to www.onesimcard.com, log in to your account, and go to the My SIM Cards menu. b. If you have more than one SIM card on your account, select the one where GPRS is needed. c. Make sure GPRS is shown as enabled on the screen. When enabled, the Remote Program button will appear. There are two ways to program your mobile phone: 1. Remote Programming - Recommended a. Obtain the IMEI of your phone by entering . b. Click the Remote Program button from the My SIM Cards menu, enter the IMEI in the opened window and click the Send Button. An SMS message with data programming instructions will be sent to your phone. Your phone will receive two (2) SMS messages: - The first SMS contains a PIN. Please make a note of it. - The second SMS contains the program itself. c. On your phone, click View SMS when the second message is received. d. When prompted, enter the PIN. e. You will be prompted to answer a few questions that you should reply to affirmatively. You should now have access to OneSimCard GPRS Data service. NOTE: Not all phones can be programmed remotely. If the SMS message says that your phone's GPRS can't be programmed this way, then you can program your phone manually by following phone's user guide.

2.

Manual Programming a. Go to the GPRS settings menu on your phone. b. Create a new GPRS account: Name: Send WAP APN or Address: 'send.ee' Username: Your SIM number - '3725XXXXXXX' Password: Leave it blank c. Go to the WAP settings menu on the phone.

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d. Create a new WAP account: Name: Send WAP GPRS Account: Send WAP (on some phones called Internet Account) IP Address: 217.71.32.236 Port (if requested): 8080 NOTE: GPRS programming is phone-specific, rather than SIM specific. If you move your SIM to another mobile handset, you will need to program it again.

WARNING:GPRS data services can be very expensive. Web browsing can generate significant data usage. We recommend that you limit use to emailing. No refunds will be issued for GPRS Data usage. You can find specific country GPRS Data pricing here: www.onesimcard.com/rates.

OneSimCard OneSim-VoIP Mobile App

OneSim-VoIP mobile app lets you save even more money when a sufficient Wi-Fi connection is available. To use OneSim-VoIP, you must have a strong Wi-Fi connection, an Android 2.0 or higher or Apple iOS 4.0 or higher device, and an active VoIP-enabled Personal Extra Number (PEN) on your account. (iPhone users do not need to have a jailbroken phone to use OneSim VoIP, you only need to have a compatible PEN active on your account.) Android users: Download the free application from either Google Play or from the Help menu of your online account. iPhone/iPad/iPod Touch users: Download the free application from Apple iTunes. Once downloaded, log in to your OneSimCard account, go to your My SIM Cards page and click the Create VoIP Account button. Then choose a password to complete the OneSim-VoIP account setup. For rates and details visit www.onesimcard.com/voip.

Viewing Your Call Details and Charges Online

You can view your call detail records, cost of each call, and a history of all purchases (including airtime purchases) by logging on to your account at www.onesimcard.com. To see Call detail records: 1. Log in to your account. 2. Click on the My SIM Cards link. 3. Select a SIM Card from the pull-down menu. 4. Select Start and End dates. 5. Click the Call Details button. To see a History of purchases and recharges: 1. Log in to your account. 2. Click on the Purchase History link. 3. View your purchases and recharges. You can also print a Sales Receipt of any purchase by clicking the Print link.
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Support/Help
There are a number of ways you can contact Customer Support. However, before you contact us, we strongly recommend that you review our FAQ/Help section at www.onesimcard.com/faq. Many of your potential questions have already been answered in our FAQ. If you still need help, here are the options: 1. From the web: a. Submit your support request or questions at www.onesimcard.com/contact.php b. Live chat available during regular business hours from 9 A.M. to 6 P.M. EST. From a OneSimCard phone: a. Dial (NOT A FREE CALL) b. Send an SMS to (00) 1-617-826-9050 (charged SMS rate). We will review your question and will reply back by SMS to your phone. Please bear in mind that message should be sent in English characters and should not be longer than 160 characters including spaces. Longer messages will not be delivered to the support line. Please be specific and brief in your SMS message. You do not need to include your OneSimCard number. We will do our very best to assist you. Call us at (00) 1-617-313-8888 during our regular business hours. Via mail: OneSimCard, P.O. Box 481, Belmont, MA 02478, USA

2.

3. 4.

What if my OneSimCard Phone is Stolen?

If your phone is stolen and automatic recharge is turned on, this could be a serious problem. To prevent this, activate the option to block your service immediately after your phone is stolen. You can do this yourself from any Internet connection. Just log on to www.onesimcard.com, go to the My SIM Cards link, select the stolen SIM card number from the pull-down menu and click the Block button. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance can be transferred to another SIM card on your account or you can order a replacement SIM card with the option to keep your existing OneSimCard phone number. Alternatively, you can contact customer service (00) 1-617-313-8888 for assistance.

Rev. G, 05.21.2012

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www.OneSimCard.com

OneSimCard PO Box 481, Belmont, MA 02478, USA. and 2012 Belmont Telecom Inc. All rights reserved.