EXECUTIVE SUMMARY

Punjab National Bank is the largest nationalized bank in India while its direct competitors are State Bank of India, Bank of Baroda, Central Bank etc. whereas it is also competing with other private banks like ICICI Bank, HDFC Bank, and Standard Chartered Bank etc. Punjab National Bank to compete in services with other banks has introduced many services for its customers.

This report includes information about various services provided by Punjab National Bank after implementation of networking. In India with the emergence of private sector Banks like ICICI Bank, IDBI Bank, HDFC Bank etc. The use of technology has increased tremendously because of the need to achieve more as compared to the peers.

The report gives a brief description of company profile of PNB and then a summarized view of the networking architecture has been provided. In order to keep pace with time and growing competition PNB started the process of gradual transformation from being a not so tech savvy bank to a more complex technology friendly bank.

The transformation from usual UNIX platform to more sophisticated soft wares provided by different IT vendors like FINNACLE by Infosys etc. resulted in huge cost saving measure, which eventually helped...

LOGIC OF THE LOGO Established in 1895 at Lahore, then undivided India, Punjab National Bank (PNB) has the distinction of being the first Indian bank to have been started solely with Indian capital. The bank was nationalized in July 1969 along with 13 other banks. From its modest beginning, the bank has grown in size and stature to become a front-line banking institution in India at present. It has more than 4000 branches and over 400 extension counters. Strong correspondent banking relationship, which it maintains with over 200 leading international banks all over the world, enhances its capabilities to handle transactions worldwide. More than

50 renowned international banks maintain their Rupee Accounts with PNB. With its presence virtually in all the important centers of the country, PNB offers a wide variety of banking services which include corporate and personal banking, industrial finance, agricultural finance, financing of trade and international banking. The large presence and vast resource base have helped the bank to build strong links with trade and industry. At the same time, the bank has been conscious of its social responsibilities by financing agriculture and allied activities and small-scale industries. The bank is committed to maintaining the highest standards of service and will be covering more offices under this quality movement titled 'Alliance with Quality'.

BACKGROUND In the year 1996 Reserve Bank of India introduced the system of Primary Dealers with a view to strengthen the institutional infrastructure of Government Securities market. Six entities were granted licenses of which PNB Gilts was one. The Company was established as a wholly owned subsidiary of PUNJAB NATIONAL

BANK with an initial paid up capital of Rs.50 crores which is also the minimum capital requirement for a Primary Dealer. The net-worth of the Company has increased from Rs.50 crs to Rs.541.33 crs in a span of 8 years. RBI, New Delhi, granted its certificate of registration vide its letter dated 10th

February 1998, to carryon the business of a Non-Banking Finance Company. The Company decided to expand its capital base & came with an IPO of Rs.3.5 crore shares at an offer price of Rs 30/- per share aggregating Rs.105 crore in July :woo. This increased the paid up capital of the Company to Rs 135.01 crores and reduced the holding of Punjab National Bank to 74.07%.

OBJECTIVES
The objectives of the Company are in line with objectives laid down by RBI for the Primary Dealers: Strengthen the infrastructure in the government securities market in order to make it vibrant, liquid and broad based. Ensure the development of underwriting and market making capabilities for Government Securities. Improve secondary market trading system, which would contribute to price discovery, enhance liquidity and turnover and encourage voluntary holding of Government securities amongst a wider investor base. Become an effective conduit for conducting open market operations.

Besides the above, the Company has been pioneer in retailing of Government Securities contributing to a deep and broad-based market. The Marketing Department specifically caters to select segments viz. Provident Funds, Trusts,

Regional Rural Banks, Co-operative Banks, Corporate & Individuals to create awareness and encourage healthy investment practices

RESEARCH METHODOLOGY

INTRODUCTION The procedure adopted for conducting the research requires a lot of attention as it has direct bearing on accuracy, reliability and adequacy of results obtained. It is due to this reason that research methodology, which we used at the time of conducting the research, needs to be elaborated upon. Research Methodology is a way to systematically study & solve the research problems. If a researcher wants to claim his study as a good study, he must clearly state the methodology adopted in conducting the research so that it may be judged by the reader whether the methodology of work done is sound or not. The research method here includes:1.Meaning of research 2.Research problem 3.Research design 4.Sampling design 5.Data coIlection method

6.Data analysis and interpretation 7.Recommendations

Meaning of Research Research is defined as "a scientific & systematic search for pertinent information on a specific topic. Research is an art of scientific investigation. Research is a systematized effort to gain new knowledge. It is a careful investigation or inquiry especially through search for new facts in any branch of knowledge. Research is an academic activity and this term should be used in a technical sense. Research corn prices defining and redefining problems, formulating hypothesis or suggested solutions; making deductions and reaching conclusions to determine whether they fit the formulating hypothesis. Research is thus, an original contribution to the existing stock of knowledge making for this advancement. The search for knowledge through objective and systematic method of finding solution to a problem is research. Research Problem The first step while conducting research is careful definition of research problem. Research design A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. Research design is the conceptual structure within which research is conducted. It constitutes the blue print for the collection measurement and analysis of data. Research design includes an outline of what the researcher will do from writing the hypothesis and its operational implications to the final analysis of data.

A research design is a framework for the study and used as a guide in collecting and analyzing the data. It is a strategy specifying which approach will be used for gathering and analyzing the data. It also includes the time and cost budget since most studies are done under these two constraints. Research design can be categorized as: Exploratory research Descriptive Diagnostic research Experimental research Sampling Design Sampling is necessary because it is almost impossible to examine the entire parent population (i.e. the entire universe) various factors such as time available, cost, purpose of study etc make it necessary for the researchers to choose a sample. It should neither be too small nor too big. It should be manageable.

Data Collection Method After the sample has been taken the type of information to be sought was decided upon, the next step is to collect the data. As the data collected is to be the base of what we plan to find out, the relevant care should be taken that the errors in methods of collection of data involved are minimized. The factors of availability of time, cost and human involvement come to effect the reliability of the data collected. Broadly there are two types of data: Primary data Secondary data Secondary data means the statistics not gathered for the immediate study at hand

but for some other data. It is the data collected by some one for purposes other than solving the problem being investigated. On the other hand primary data are generated in a study specifically designed to accommodate the data needs of the problem at hand

OBJECTIVES
Broad objectives of :-

To conduct Diploma and Certificate courses independently or in association with other national or overseas institutions.

To conduct Training Programmes, Seminars and Conferences relating to various facets of IT driven banking, finance and insurance.

To showcase various IT products and solutions relating to developments and innovations in the area of finance and management.

To develop software relating to Banking, Insurance and Finance.

To provide Consultancy Services in the aforesaid areas.

To develop training aids and study materials including Computer Based Teaching (CBT). Designing & testing of IT based products solutions and services etc.