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Contents 5
Chapter 4: Problem, Meet Solution
47 An Ounce of Prevention
47 Problems That Prevent You from Using Your iMac
50 Repairing, Restoring, or Reinstalling Mac OS X Software
55 Checking for a Hardware Problem
56 Replacing the Batteries
58 Problems with Your Internet Connection
61 Problems with Wireless Communication
62 Keeping Your Software Up to Date
62 Learning More, Service, and Support
64 Locating Your Product Serial Number
6 Contents
1
Ready, Set Up, Go
www.apple.com/imac
Help Center Migration Assistant
Your iMac is designed so that you can easily set it up and start using it right away.
If you’ve never used an iMac or are new to Mac computers, read this chapter for
instructions about getting started.
Important: Read all the setup instructions in this chapter and the safety information
starting on page 66 before you plug your iMac into a power outlet.
If you are an experienced user, you may already know enough to get started. Make sure
you look over the information in Chapter 2, “Life with Your iMac” on page 19 to find out
about the new features of your iMac.
Answers to many questions can be found on your iMac in Help Center. For information
about Help Center, see “Getting Answers” on page 34.
Remove any protective film from the outside of your iMac before you set it up.
AC power cord
Step 1: Pass the power cord through the hole in the stand, plug it into the power
port on the back of your iMac, and then plug the cord into a power outlet.
Your iMac comes with 802.11n Wi-Fi technology for wireless networking. For information
about setting up a wireless connection, choose Help from the menu bar and search
for “wi-fi.”
To use a dial-up connection, you need an external USB modem. Plug the modem into
a USB port on your iMac, and then use a phone cord to connect the modem to a
phone jack.
Your wireless keyboard and mouse come with AA batteries installed, and they’re
already paired with your iMac. Pairing allows them to communicate wirelessly with
your iMac.
When you first turn on your keyboard or mouse, the indicator light glows steadily for
5 seconds, indicating the batteries are good. If your keyboard or mouse doesn’t turn on,
make sure batteries are installed properly (see “Replacing the Batteries” on page 56).
The indicator light blinks until you turn on your iMac and a connection is established.
Note: If you purchased a USB keyboard or a USB mouse, connect the cable to a
USB port (d) on the back of your iMac.
Important: If your keyboard and mouse aren’t paired with your iMac, follow the
onscreen instructions to pair them. You may have to click the mouse once to establish
a connection. For more information about pairing, see “Pairing Your Apple Wireless
Keyboard with Your iMac” on page 29.
If you’re migrating from another Mac, you might have to update software if the other
Mac doesn’t have Mac OS X version 10.5.3 or later installed. To migrate from a PC,
download Migration Assistant from www.apple.com/migrate-to-mac and install it on
the PC you want to migrate from.
After you start Setup Assistant on your iMac, you can leave it midprocess without
quitting, move to the other computer if you need to update its software, and then
return to your iMac to complete the setup.
Note: If you don’t use Setup Assistant to transfer information when you first start up
your iMac, you can do it later using Migration Assistant. Open Migration Assistant in the
Utilities folder in Launchpad. For help using Migration Assistant, open Help Center and
search for “Migration Assistant.”
If you don’t intend to keep or use your other computer, it’s best to deauthorize it from
playing music, videos, or audiobooks that you’ve purchased from the iTunes Store.
Deauthorizing a computer prevents any songs, videos, or audiobooks you’ve purchased
from being played by someone else, and frees up another authorization for use. For
information about deauthorizing, choose iTunes Help from the Help menu in iTunes.
Important: You can set an option to reset your password in Users & Groups
preferences, in case you forget your login password. For help with System Preferences,
open Help Center and search for “system preferences” or for the specific preference you
want help for.
NOTICE: Shut down your iMac before moving it. Moving your iMac while the hard
disk is spinning can damage the hard disk, causing loss of data or an inability to start
up from the hard disk.
www.apple.com/macosx
Help Center Mac OS X
Basic Features of Your iMac
Built-in microphone
Camera
indicator light
Built-in FaceTime HD
camera
Built-in ambient
light sensor
Slot-loading
SuperDrive
SD card slot
Built-in
stereo speakers
Built-in
infrared receiver
Thunderbolt
ports (1 or 2)
, Audio in/optical
digital audio
in port
f Headphone out/
®
optical digital
audio out port
Power port
Security slot
® Power button
®
Memory access
(underneath)
- Volume
keys
Apple
Media Wireless
keys Keyboard
Brightness Apple
keys Magic
Mouse
If you don’t pair your keyboard with your iMac within 3 minutes, the indicator light
and keyboard turn off to preserve battery life. Press the power button (®) to turn your
keyboard on again, allowing you to pair it with your iMac. Once you successfully pair
your keyboard with your iMac, the indicator light glows steadily for 3 seconds, and then
turns off.
On/off switch
If you don’t pair your mouse with your iMac within 3 minutes, the indicator light and
mouse turn off to preserve battery life. Slide the on/off switch to turn your mouse on
again, allowing you to pair it with your iMac. Once you successfully pair your mouse
with your iMac, the indicator light glows steadily.
Up Select
Left Right
Down
Menu Play/Pause
Battery
compartment
More Information
For more information about using your iMac, see the following:
www.apple.com/store
Help Center RAM
Your iMac comes with at least 4 gigabytes (GB) of Double Data Rate 3 (DDR3) Dynamic
Random Access memory (DRAM) installed as two 2 GB memory modules. You can
replace or install additional 2 GB or 4 GB memory modules for up to a maximum of
16 GB. Memory modules must meet the following specifications:
ÂÂ Small Outline Dual Inline Memory Module (SO-DIMM) format
ÂÂ 1333 MHz, PC3-10600, DDR3 compliant (also referred to as DDR3 1333)
ÂÂ Unbuffered and unregistered
You can purchase additional Apple memory from an Apple Authorized Reseller,
an Apple Retail Store, or the Apple Online Store at www.apple.com/store.
WARNING: Always shut down your iMac and remove the power cord before installing
memory. Do not attempt to install memory while your iMac is plugged in.
To install memory:
1 Turn off your iMac by choosing Apple () > Shut Down.
2 Disconnect all cables and the power cord from your iMac.
3 Place a soft, clean towel or cloth on your work surface. Hold the sides of your iMac and
lay it down so that the screen rests on the surface and the bottom faces you.
Raise
stand
Memory
access
door
Phillips
screwdriver
WARNING: Remember to replace the memory access door after you install memory.
Your iMac won’t function properly without the memory access door.
Raise
stand
Memory
access
door
Phillips
screwdriver
12 Hold your iMac by its sides and return it to a standing position. Then reconnect the
cables and power cord.
13 Press the power button (®) on the back of your iMac to turn it on.
If the memory you installed doesn’t meet specifications (see page 38), your iMac will
sound three tones every five seconds. If this happens, shut down your iMac and
check the installation instructions again to make sure that the memory is compatible
with your iMac and that it’s installed correctly. If you still have problems, remove the
memory and consult the support information that came with the memory or contact
the vendor who provided the memory.
www.apple.com/support
www.apple.com/macosx
Help Center help
Occasionally you may have problems while working with your iMac. Read on for
troubleshooting tips to try when you have a problem. You can also find more
troubleshooting information in Help Center and on the iMac Support website at
www.apple.com/support/imac.
If you experience a problem working with your iMac, there’s usually a simple and quick
solution. If you encounter a problem, try to make a note of what you did before the
problem occurred. This can help you narrow down the possible causes of the problem
and then find the answers you need. Things to note:
ÂÂ The applications you were using when the problem occurred. Problems that occur
only with a specific application may indicate that the application isn’t compatible
with the version of Mac OS X installed on your iMac.
ÂÂ Any software that you recently installed.
ÂÂ Any new hardware (such as additional memory or a peripheral) that you connected
or installed.
WARNING: Do not attempt to open your iMac, except to install memory. If your iMac
needs service, see “Learning More, Service, and Support” on page 62 for information
about how to contact Apple or an Apple Authorized Service Provider for service.
Your iMac doesn’t have any user-serviceable parts, except the memory.
For information about the software that came with your iMac, go to
www.apple.com/downloads.
If the problem occurs frequently, try repairing your disk, restoring your software from a
backup, or reinstalling your system software using the Mac OS X Utilities pane
(see “Repairing, Restoring, or Reinstalling Mac OS X Software” on page 50).
If your iMac freezes during startup or you see a flashing question mark
ÂÂ Wait a few seconds. If your iMac doesn’t start up after a delay, shut down your iMac
by pressing and holding the power button (®) for about 5 seconds, until it shuts
down. Then hold down the Option key and press the power button (®) again to start
up your iMac. Keep holding down the Option key until your iMac starts up, then click
the arrow under the icon of the startup disk you want to use.
After your iMac starts up, open System Preferences and click Startup Disk. Select a
local Mac OS X System folder.
ÂÂ If the problem occurs frequently, you may need to reinstall your system software
(see “Repairing, Restoring, or Reinstalling Mac OS X Software” on page 50).
Some utilities in the Mac OS X Utilities application require access to the Internet and
the Mac App Store. You may need to make sure your computer is connected to the
Internet by using your Ethernet or Wi-Fi network.
To join a closed network, choose Join Other Network. Enter the network’s name
and password.
If Disk Utility can’t repair the disk, back up as much of your information as possible,
and then follow the instructions in “Reinstalling Mac OS X and Apple Applications” on
page 53.
For information about Disk Utility and its options, see Help Center, or open Disk Utility
(in the Utilities folder in Launchpad) and choose Help > Disk Utility Help.
After reinstalling Mac OS X, you can re-download the Apple applications that came
with your iMac and other apps you purchased from the Mac App Store. You can restore
your other data and applications from a Time Machine or other backup.
Important: Apple recommends that you back up the data on the disk before restoring
software. Apple is not responsible for any lost data.
After reinstalling Mac OS X, you can re-download the Apple applications that came
with your iMac and other apps you purchased from the Mac App Store. You can restore
your other data and applications from a Time Machine or other backup.
Keep the battery compartment cover and batteries out of the reach of small children.
WARNING: When you replace the batteries, replace them all at the same time. Don’t
mix old batteries with new batteries or mix battery types (for example, don’t mix
alkaline and lithium batteries). Don’t open or puncture the batteries, install them
backwards, or expose them to fire, high temperatures, or water. Keep batteries out of
the reach of children.
Insert batteries
To check the battery status, press the power button (®). If the indicator light doesn’t
glow, you may need to change the batteries. You can check the battery level in
Keyboard preferences. Choose Apple () > System Preferences and click Keyboard.
The battery level is in the lower-left corner.
Latch Batteries
3 Insert the batteries with the positive ends (+) facing up, as shown above.
4 Replace the cover and turn on your mouse.
You may have to click your Apple Magic Mouse once to reconnect it to your iMac.
To check the battery status, slide the on/off switch to turn on the mouse. If the
indicator light doesn’t glow, you may need to change the batteries. You can check the
battery level in Mouse Preferences. Choose Apple () > System Preferences and click
Mouse. The battery level is shown in the lower-left corner.
Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some
ISPs recommend that you unplug the modem’s power cord. If your modem has a reset
button, you can press it either before or after you turn the power off and on.
Important: Instructions that refer to modems do not apply to LAN users. LAN users
might have hubs, switches, routers, or connection pods that cable and DSL modem
users do not have. LAN users should contact their network administrator rather than
an ISP.
Network Connections
Make sure the Ethernet cable is plugged into your iMac and into the network.
Check the cables and power supplies to your Ethernet hubs and routers.
If you have two or more computers sharing an Internet connection, be sure that your
network is set up properly. You need to know whether your ISP provides only one IP
address or multiple IP addresses, one for each computer.
An AirPort base station can be used to share one IP address among multiple
computers. For information about using an AirPort base station, see Help Center
(click Help in the menu bar and search for “airport”) or visit the AirPort website at
www.apple.com/support/airport.
If you can’t resolve the issue using these steps, contact your ISP or network administrator.
Online Resources
For online service and support information, go to www.apple.com/support. You can
search the AppleCare Knowledge Base, check for software updates, or get help on
Apple’s discussion forums.
System Information
To get information about your iMac, use System Information. It shows you what
hardware and software is installed, the serial number and operating system version,
how much memory is installed, and more. To open System Information, choose
Apple () > About This Mac from the menu bar and then click More Info.
If you need assistance, AppleCare telephone support representatives can help you with
installing and opening applications, and basic troubleshooting. Call the support center
number nearest you (the first 90 days are complimentary). Have the purchase date and
your iMac serial number ready when you call.
Telephone numbers are subject to change, and local and national telephone rates may
apply. A complete list is available on the web:
www.apple.com/support/contact/phone_contacts.html
www.apple.com/environment
Help Center ergonomics
For your safety and that of your equipment, follow these rules for handling and
cleaning your iMac and for working more comfortably. Keep these instructions handy
for reference by you and others.
NOTICE: Incorrect storage or use of your computer may void the manufacturer’s
warranty.
Proper handling Set up your iMac on a stable work surface. Never push objects into
the ventilation openings.
Water and wet locations Keep your iMac away from sources of liquid, such as drinks,
washbasins, bathtubs, shower stalls, and so on. Protect your iMac from dampness or
wet weather, such as rain, snow, and fog.
Power The only way to disconnect power completely is to unplug the power cord.
Make sure you pull the plug, not the cord. Always unplug the power cord before
opening your iMac to install memory.
Important: The only way to turn off power completely is to unplug the power cord.
Make sure at least one end of the power cord is within easy reach so that you can
unplug your iMac when you need to.
WARNING: Your AC cord has a three-wire grounding plug (a plug that has a third,
grounding pin). This plug fits only a grounded AC outlet. If you are unable to
insert the plug into an outlet because the outlet isn’t grounded, contact a licensed
electrician to replace the outlet with a properly grounded outlet. Do not defeat the
purpose of the grounding plug.
Caution: Modification of this device may result in hazardous radiation exposure. For
your safety, have this equipment serviced only by an Apple Authorized Service Provider.
The optical disc drive in your iMac contains a laser that is safe in normal use but that
may be harmful to your eyes if disassembled. For your safety, have this equipment
serviced only by an Apple Authorized Service Provider.
WARNING: Never push objects of any kind into this product through the ventilation
openings in the case. Doing so may be dangerous and damage your computer.
If you open your iMac or install items other than memory, you risk damaging your
equipment. Such damage isn’t covered by the limited warranty on your iMac.
Operating environment Operating your iMac outside these ranges may affect
performance:
ÂÂ Operating temperature: 50° to 95° F (10° to 35° C)
ÂÂ Storage temperature: -4° to 116° F (-20° to 47° C)
ÂÂ Relative humidity: 5% to 95% (noncondensing)
ÂÂ Maximum operating altitude: 10,000 feet (3048 meters)
Do not operate your iMac in areas with significant amounts of airborne dust, or smoke
from cigarettes, cigars, ashtrays, stoves, or fireplaces, or near an ultrasonic humidifier
using unfiltered tap water. Tiny airborne particles produced by smoking, cooking,
burning, or using an ultrasonic humidifier with unfiltered water may, in rare instances,
enter the ventilation openings of your iMac and, under certain conditions, result in a
slight haze on the inside surface of the glass panel that covers the iMac display.
Turning on your iMac Never turn on your iMac unless all of its internal and external
parts are in place. Operating the computer when parts are missing may be dangerous
and may damage your computer.
Carrying your iMac Before you lift or reposition your iMac, shut it down and
disconnect all cables and cords connected to it. To lift or move your iMac, hold its sides.
Using the optical drive The SuperDrive in your iMac supports standard 12 cm
(4.7 inch) discs. Irregularly shaped discs or discs smaller than 12 cm (4.7 inches) are
not supported.
Storing your iMac If you are going to store your iMac for an extended period of time,
keep it in a cool location (ideally, 71° F or 22° C).
If you use a wired Apple Mouse with your iMac, hold the mouse upside-down and roll
the scroll ball vigorously with a clean, soft, lint-free cloth, to help dislodge any particles
that may interfere with proper scrolling.
Understanding Ergonomics
Here are some tips for setting up a healthy work environment.
Keyboard
When you use the keyboard, your shoulders should be relaxed. Your upper arm and
forearm should form an approximate right angle, with your wrist and hand in roughly
a straight line.
Change hand positions often to avoid fatigue. Some computer users might develop
discomfort in their hands, wrists, or arms after intensive work without breaks. If you
begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a
qualified health specialist.
Mouse
Position the mouse at the same height as the keyboard and within a comfortable reach.
Position the display to minimize glare and reflections on the screen from overhead
lights and nearby windows. The stand lets you set the display at the best angle for
viewing, helping to reduce or eliminate glare from lighting sources you can’t move.
Forearms and
hands in a
straight line Screen positioned to
avoid reflected glare
Forearms level
or tilted slightly
Clearance under
Lower back work surface
supported
You might have to raise your chair so that your forearms and hands are at the proper
angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, use
a footrest with adjustable height and tilt to make up for any gap between the floor and
your feet. Or you can lower the desktop to eliminate the need for a footrest. Another
option is to use a desk with a keyboard tray that’s lower than the regular work surface.
www.apple.com/about/ergonomics
www.apple.com/environment
75
Canadian Compliance Statement Deutsch Hiermit erklärt Apple Inc., dass sich das iMac in
This device complies with Industry Canada license-exempt RSS Übereinstimmung mit den grundlegenden Anforderungen und
standard(s). Operation is subject to the following two conditions: den übrigen einschlägigen Bestimmungen der Richtlinie
(1) this device may not cause interference, and (2) this device must 1999/5/EG befinden.
accept any interference, including interference that may cause Eesti Käesolevaga kinnitab Apple Inc., et see iMac vastab
undesired operation of the device. direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist
Cet appareil est conforme aux normes CNR exemptes de licence tulenevatele teistele asjakohastele sätetele.
d’Industrie Canada. Le fonctionnement est soumis aux deux English Hereby, Apple Inc. declares that this iMac is in
conditions suivantes : (1) cet appareil ne doit pas provoquer compliance with the essential requirements and other relevant
d’interférences et (2) cet appareil doit accepter toute interférence, provisions of Directive 1999/5/EC.
y compris celles susceptibles de provoquer un fonctionnement
non souhaité de l’appareil. Español Por medio de la presente Apple Inc. declara que este
iMac cumple con los requisitos esenciales y cualesquiera otras
Bluetooth Industry Canada Statement disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
This Class B device meets all requirements of the Canadian
interference-causing equipment regulations. Ελληνικά Mε την παρούσα, η Apple Inc. δηλώνει ότι αυτή η
συσκευή iMac συμμορφώνεται προς τις βασικές απαιτήσεις και
Cet appareil numérique de la Class B respecte toutes les exigences τις λοιπές σχετικές διατάξεις της Οδηγίας 1999/5/ΕΚ.
du Règlement sur le matériel brouilleur du Canada.
Français Par la présente Apple Inc. déclare que l’appareil iMac est
Industry Canada Statement conforme aux exigences essentielles et aux autres dispositions
Complies with the Canadian ICES-003 Class B specifications. pertinentes de la directive 1999/5/CE.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada. This device complies with RSS 210 of Industry Islenska Apple Inc. lýsir því hér með yfir að þetta tæki iMac
Canada. fullnægir lágmarkskröfum og öðrum viðeigandi ákvæðum
Evróputilskipunar 1999/5/EC.
Bluetooth Europe—EU Declaration of Conformity Italiano Con la presente Apple Inc. dichiara che questo
This wireless device complies with the R&TTE Directive.
dispositivo iMac è conforme ai requisiti essenziali ed alle altre
disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Europe—EU Declaration of Conformity
See www.apple.com/euro/compliance. Latviski Ar šo Apple Inc. deklarē, ka iMac ierīce atbilst Direktīvas
1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem
noteikumiem.
Български Apple Inc. декларира, че това iMac е в Lietuvių Šiuo „Apple Inc.“ deklaruoja, kad šis iMac atitinka
съответствие със съществените изисквания и другите esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
приложими правила на Директива 1999/5/ЕС. Magyar Alulírott, Apple Inc. nyilatkozom, hogy a iMac megfelel a
Česky Společnost Apple Inc. tímto prohlašuje, že tento iMac vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv
je ve shodě se základními požadavky a dalšími příslušnými egyéb elõírásainak.
ustanoveními směrnice 1999/5/ES. Malti Hawnhekk, Apple Inc., jiddikjara li dan iMac jikkonforma
Dansk Undertegnede Apple Inc. erklærer herved, at følgende mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li
udstyr iMac overholder de væsentlige krav og øvrige relevante hemm fid-Dirrettiva 1999/5/EC.
krav i direktiv 1999/5/EF.
76
Nederlands Hierbij verklaart Apple Inc. dat het toestel iMac Korea Warning Statements
in overeenstemming is met de essentiële eisen en de andere
bepalingen van richtlijn 1999/5/EG. ఝዽූ૬ႜෟა༘
77
Japan VCCI Class B Statement Disposal and Recycling Information
78
Battery Disposal Information
Dispose of batteries according to your local environmental laws
and guidelines.
Deutschland: Dieses Gerät enthält Batterien. Bitte nicht in den
Hausmüll werfen. Entsorgen Sie dieses Gerät am Ende seines
Lebenszyklus entsprechend der maßgeblichen gesetzlichen
Regelungen.
Nederlands: Gebruikte batterijen kunnen worden ingeleverd
bij de chemokar of in een speciale batterijcontainer voor klein
chemisch afval (kca) worden gedeponeerd.
California: The coin cell battery in the optional Apple Remote
contains perchlorates. Special handling and disposal may apply.
Refer to: www.dtsc.ca.gov/hazardouswaste/perchlorate
79
Looking for Something?
Index
U
updating software 62
USB
connections 35
keyboard, connecting 12
modem, connecting 11,
23, 78
mouse, connecting 12
ports 23
V
Volume keys 27
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