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Troubleshooting
Startup Troubleshooting
If the display does not light up when you use the Quick ID button or connect the Scanner to vehicle power, check: The Scanner battery, located under the left handgrip. For a blown cigarette lighter fuse on the vehicle if using the cigarette lighter power cable. For bent or broken pins on both ends of the data cable and on the test adapter. For a loose cable connection. For an open ground wire in the vehicle connector wiring harness. For correct connection at the battery if you are using the battery power adapter. Replace the internal battery if the Scanner operates erratically in any way when you use the Quick ID button or if recorded data is not retained in Scanner memory. If the display is very dim or virtually blank when you apply power to the Scanner, disconnect the Scanner from vehicle power and remove the internal 9-volt battery from under the handgrip. Hold down the Quick ID button for 5 seconds to clear Scanner memory. Then, reinstall the 9-volt battery. If one or more segments of the display do not light during the display check, you may not get valid readings when viewing vehicle data or performing functional tests. If the Scanner displays incomplete characters, remove the cartridge and carefully clean the edge connector with a Pink Pearl pencil eraser, or equivalent. Wipe off eraser dust with a clean cloth.
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Appendix B: Troubleshooting
If the battery is very low but still has enough power to light the display, the low-voltage message may appear when you press the Quick ID button. In this case, replace the battery immediately or you cannot use the Quick ID button. Also, Custom Setup selections and recorded data may be lost when the Scanner is disconnected from the vehicle.
Power Interruption
If vehicle power is interrupted at any time during testing, the Scanner briefly repeats the display check and the 2-second copyright message. It then displays the vehicle identification message shown previously. Your choices are the same in all cases: Press Y to return to the Main Menu and continue testing. Press N to enter a new vehicle identification. If Scanner power drops too low during cranking or during some other repeatable condition on a particular vehicle, the Scanner again resets to the display check. To keep the Scanner from resetting, hold down the Quick ID button as an auxiliary power source during conditions that cause resetting on a specific vehicle. The MT2500-600A Super Power Pac may also be used for auxiliary power.
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The Scanner then returns to the previous menu. If there is a problem, the Scanner displays a printer not responding message (Figure 49).
If the printer is ready, the above message usually indicates a cable problem. Only the Seiko printer and the Snap-on printer cables are recommended for Scanner use. Other printers may require a custom printer cable. The Scanner serial port is a 6-position modular (RJ-11) receptacle (Figure 50).
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Appendix B: Troubleshooting
A B C D E F
AGround BCTS (clear to send) CRXD (data to Scanner) DTXD (data from Scanner) E RTS (request to send) F +12 V (battery volts) The Scanner serial port transmits data in the following formats: 8 data bits 1 stop bit No parity Baud rates: 19200, 9600, 4800, 2400 XON = 17 (011H) XOFF = 19 (013H) If you are sending a print command to a display or other remote terminal, the printer not responding message usually indicates a cable problem. Only Snap-on cables should be used. If print commands are sent successfully, the printed or displayed data should replicate what is displayed on the Scanner screen. Illegibly printed or displayed data indicates an incorrect baud rate. Refer to the printer, display, or other remote terminal manufacturer's baud rate
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specification to determine the correct baud rate. Refer to Communication SetupBaud Rate Setting on page 33 for instructions on setting the Scanner baud rate. If no data is printed or displayed, either the cable is bad, the printer is incompatible, or the display or other remote terminal software is not working properly.
The following conditions will cause Scanner to display a no communication message: You are using the incorrect Personality Key with the test adapter. You select a system for testing that the vehicle is not equipped with (i.e., ABS). There is a loose connection. There is a blown fuse or wiring fault on the vehicle. The vehicle has been identified to the Scanner incorrectly.
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Appendix B: Troubleshooting
If the Scanner passes all the above checks, the problem is most likely in the vehicle. Vehicle communication problems are unique for each vehicle manufacturer. Refer to the appropriate manufacturer test manual.
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