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HANDBOOK
2012
BE WHAT YOU WANT TO BE
www.cquni.edu.au
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Thu 25/10/2012
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Mon 12/11/2012
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Week 1-5
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Student Guide
Welcome to CQUniversity College Sydney . You have chosen an award winning College dedicated to providing you with a quality learning experience in an environment that is stimulating and supportive. Our academics are passionate teachers and our staff are trained to ensure you receive personalised service in a friendly manner. This Guide provides a range of information on academic and administrative matters that will make it easier for you to settle into university life. If you have any questions please ask our staff on Level 7, English Language Program ELP We look forward to getting to know you and watch your progress right through to graduation. CQUniversity College will support and nurture you to be what you want to be. Enjoy your studies and all the best!
Student Guide
Table of Contents
ELC College Staff
Page 17 17
Support Services Accommodation Student Services Learning Skills Unit/Time Management Medical Occupational Health & Safety Issues Overseas Student Health Cover Student Association Legal Advice Training Employment and Career Coaching Transport Equity and Welfare Counseling Services Emergency Services First Aid Harassment Security Diagram of Complaints and Appeals Procedure 11 11 11 12 12 13 04 04 0506 07 07 07 08 08 09 10
Academic Issues General Attendance Mobile Phones Student Conduct Student ID Card Examination and Assessment Cheating/Plagiarism Finance Fees Refund Policy Appendix Appendix A Frequently Asked Questions Appendix B Fire Safety Information Glossary 21 22 23 20 20 19 18 18 18 18
Student Visa Student Visa General Campus Resources Bookshop Common Room Quiet Room Computer Labs Email Library 15 15 15 16 16 17 14
Student Guide
Manager Learning Skills Unit Dr. Ross Lehman Learning Skills Unit Tutors Ms Emily Langston-Stapp Ms Julia Doyle Ed Pember GradCert IV TAA, GradCert TESOL UNSWIL, Assos.Dip. App Sci Charles Sturt, Grad.Dip. Prof Writing UTS, BA MassCom MACQ BA ANU (Cultural Studies), GDip Exp Therapies (Music) UWS, CertTESOL UNSW CELTA, BA UNSW, MA (Applied Linguistics) UNSW Teach Cert Armidale, BA MEd USyd, EdD Utah State, Adjunct Professor CQUniversity
Campus Services Manager Ms Lyndall Benton Student Advisor Coordinator Mr. Robert Steyne Student Advisors Mr Shazhi Yaghi Ms. Sonia Chen Student Services Administration Assistant Ms Anna Shakya MIR, BA(PolSc) MQU DipLibInfoServices TAFE GradDipCouns (Wesley Ins), B.Th. (S.C.D.), Cert IV Business Management Cert III BusMgmt, GradCert Mgmt CQU
Library Manager Ms. Amy Croft Librarians Ms Suzanne Munro Ms Helen Naman Ms Connie Pan BA UNSW, LibCert Syd Tech College, AALIA BEd, DipLib Russia, Grad DipInfo UTS BEng China, DipLibInfoServices TAFE, GradDip Info Mgmt UTS BA, GradDipGerman UWS, GradDipInfMgmt UTS, AALIA (CP)
Student Association Academic Advocacy and Support Officer Ms. Sonia Saddiqui Mr. Niral Joshi B. Socsci (Hons) MBA, Grad. Dip. Mgmt, B. Business
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Email: studentservices@syd.cqu.edu.au Student Services endeavours to create a social environment Web: for students and staff to mingle among themselves and build http://content.cqu.edu.au/FCWViewer/view.do?page=10464 lasting relationships that extend beyond their time at CQUniversity. Participating in social activities, off-campus trips and popu- Hot Phone: (02) 9324 5008 lar tourist attractions help break down barriers and build a Emergency Contact (02) 9324 5000 (office hours) sense of campus community. Student Services will be your listening ear and work with you on how best to manage and solve any difficulties you may face. Student Services also provides: Assoc. Dir. Student Services 0419 745 461 (After office hours 5pm9am) For detailed information please see the Critical Incident policy located at: http://policy.cqu.edu.au/Policy/policy_file.do?policyid=795
Accommodation
Students who require assistance with temporary and permanent accommodation should see the Student Association or a Student Advisor. For further information see the Accommodation web guide: http://content.cqu.edu.au/FCWViewer/view.do?page=11006
Airport Pick-Up
Collection from Sydney Airport is available for all CQUniversity Sydney students and dependants arriving for the first time in Australia or for students transferring from other CQUinviersity campuses. Please note a fee is chargeable for this services and payment is to be made at the time of pickup. At least 48 hours notice is required to organise this. Students and dependants requiring this service should contact Sydney Student Services with correct flight details and airline arrival time, to ensure bookings are made in advance. Should you have any further questions please dont hesitate to contact us: Phone: +61 2 9324 5008 Fax: +61 2 9324 5765
Real Estate agents should be contacted for finding rental property. The following websites may assist you in locating permanent accommodation: www.realestate.com.au www.gvasydney.com.au
The Renting Services Branch of the NSW Office of Fair Trading may be able to assist should you experience problems with your accommodation provider or have any general enquiries relating to renting or paying bonds. Fair Trading Centre McKell Building 2-24 Rawson Place Sydney NSW 2000 Telephone: 13 32 20 www.fairtrading.nsw.gov.au
Email: studentservices@syd.cqu.edu.au
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Researching Referencing Be Job Ready Essay Writing Report Writing Oral Presentations
This is a free service provided to students by CQUniversity Sydney. Refer to: http://content.cqu.edu.au/FCWViewer/view.do?p age=10069
Attend all lectures and tutorials to keep up-todate with course and assignment information.
spend at least 1 hour for reading, and assignment and exam preparation. If English is not Visit the LSU for information and to make your first language, it is recommended you appointments for assistance with your assessspend more time reading and preparing asment tasks and exam preparation. signments.
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Using a Time Planner A planner will help you to organise the hours of your week so that you can balance all the activities you need to do. On your planner, you should firstly record all work, lectures, tutorials and other commitments that have set times that you can not change. Then you should look at what times are free and schedule in the best times for study and leisure. Remember: It is important to make this planner realistic, so that it works for you. For example, it is important to schedule leisure and free-time in your time planner.
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Medical
International students must have OSHC Women's Medical Centre (Overseas Student Health Cover) in order to acBenchmark Medical cess medical services. This is a compulsory visa requirement (refer to Overseas Student Health No 2 Martin Place Cover in this guide). Sydney NSW 2000 Nearby medical services include: Phone: 8222 5900 George Street Medical Centre 308 George Street Sydney NSW 2000 Phone: 9290 3477 CBD Medical Practice 70 Pitt Street Sydney NSW 2000 Phone: 9231 1000 Sydney Medical Centre Level 1, HSBC 580 George Street Sydney, NSW 2000 Phone: (02) 9261 9200
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Student Association
Upon payment of course/tuition fees, students become members of Student Association. Student Association represents all students enrolled at CQUniversity Sydney. They provide the following services: * Fax service * Free Diary/Wall planners * Academic advocacy * Student lounge * Student notice board * Recreational activities * Social Events Academic, Advocacy and Support Services Officers Sonia Saddiqui & Niral Joshi Phone/Fax: 02 9261 3038 Email: sydney-advocacy@cqu.edu.au Website: http://association.cqu.edu.au/sydney/ Location: Basement , 400 Kent Street Sydney NSW 2000
Legal Advice
Student Association offer students assistance with seeking information about legal matters. Free legal advice can be obtained from the Legal Aid Telephone service on 1300 888 529 or visit a Legal Aid Office. Legal Aid Head Office Sydney Ground Floor 323 Castlereagh St Sydney NSW 2000 Phone: 02 9219 5000 or 13 3677 www.legalaid.nsw.gov.au
Free legal advice can be obtained from the Legal Aid Office
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One-on-one career coaching and planning Sydney NSW 2000 focusing on personal career goals Appointments available: Assistance with developing job seek- Monday Friday ing strategies and a personalised acOr email: tion plan Help with CVs, and Cover Letters Application Forms tecc@syd.cqu.edu.au Phone (02) 9324 5792
Involvement in community projects and volunteer industry positions Professional Association information sessions Networking opportunities with CQUniversity Sydney Campus affiliated and relevant professional organisations On Campus Be Job Ready workshops, Covering relevant issues such as Resume Writing, Cover Letter writing, Searching for work and Interview skills techniques.
TECC strives to assist ALL students towards their chosen career goals.
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Transport
The closest train stations to the campus are Alternatively, telephone 131 500 to speak to an Operator at Sydney Transport who can asWynyard, Martin Place or Town Hall Stations. sist with transport information and local trip Information about public transport in the local planning. Sydney area can be found at : www.131500.com.au Or www.cityofsydney.nsw.gov.au (use the parking & transport link) Or www.cityrail.info This is also a good site to visit for general information about Sydney.
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Emergency Services
On-Campus After office hours 5pm9am In the event of an emergency during College Principal Administrator NSW 0407 491 252 hours contact Security on the Ground floor. AD Student Services 0419 745 461 Off-Campus AD Finance and Admin 0438 157 904 In the event of a life threatening or urgent emer- Other phone numbers which may be of assisgency outside College hours, please dial 000. tance during an emergency are: This is a free call from any landline, payphone or Electricity Emergencies Energy Australia mobile and will connect you to police, fire or ambulance. Some mobile phones require the user 13 13 88 to dial 112, the international standard emergenWater Emergencies Sydney Water cy number. Consult your carrier if you are uncertain how to access the emergency network. 13 20 90 Emergency Contacts During Office hours 9am 5pm Student Services 02 9324 5000 (Switch Board) Poison Information Line 13 11 26 Gas Emergencies AGL 13 19 09
First Aid
On-Campus Off-Campus If first aid is required while on campus, students Should you require emergency assistance while should contact Security located at the Ground not on campus, please telephone 000. This is an floor. A staff member qualified in first aid will be emergency number only. called to assist with any first aid requirements. For ill health contact a doctor or if urgent the emergency ward of the nearest hospital. Student Guide Revised October 2012 11
Harassment
Every student is entitled to work and study in an Hot Phone: 02 9324 5015 environment free from discrimination or any form Email r.lehman@syd.cqu.edu.au of harassment, including sexual harassment. or Students subjected to any form of harassment by any individual or group of individuals are advised any Student Advisor (Student Services) to report the matter to: Phone: 02 9324 5008 Student Services Manager Email studentservices@syd.cqu.edu.au Dr Ross Lehman Level 1, 400 Kent Street Sydney NSW 2000
Security
Students are advised not to carry large amounts When reporting a security breach, please ensure of money with them at any time. Important docu- the following information is provided: ments, such as passports, should be kept in a the level of the building where the securisecure place at all times. ty is needed Security Guards patrol the campus throughout the name of the person reporting the each day and evening, including weekends to security problem ensure the safety of students. Security monitors the campus to ensure the campus resources are There are security cameras on all floors. used by CQU College Sydney Campus students To reduce the incidents of theft please ensure only. personal belongings such as USBs are not left Any security concerns or breaches should be unattended. reported to the Security Guard on the Ground Floor.
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Stage 2: Problem not resolved at Stage 1. Speak initially with your Director of Studies, (Attendance, personal or other /general issues) who will assist by attempting to resolve the situation.
Stage 3: Problem not resolved at Stage 2 Complete the Formal Student Complaint Appeals formInternal Process and then give it to your Director of Studies/Student Advisor . The Process to hear your appeal will then commence within 10 working days.
Stage 4: Internal Complaints & Appeals Committee In response to your formal notice, The Internal Complaints & Appeals Committee will be convened. The committee will include yourself and your representative, your Director of Studies/Student Advisor, an independent member and will be chaired by the Principal Administrator. Each party may be accompanied and assisted by a support person at any relevant meetings. A document detailing the outcome will be provided.
Stage 5: External Complaints process if the problem is not resolved at Stage 4. You can lodge an appeal against the decision of the committee. Student Association can assist you to contact the CQUniversity College Student Ombudsman an independent arbitration service to arrange an external appeals committee. Email: overseas.students@ombudsman.gov.au Phone: 1300 362 072* within Australia Phone: +61 2 6276 0111* outside Australia
Stage 6: Problem not resolved Stage 5. You can contact the external arbitrator for assistance or advice.
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Renew a student visa before the expiry date Successfully progress in academic studies.
Students must pass a minimum of 50% of a normal full-time load per semester.
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Common Room
Kitchens for student use are located on: Levels 4, 5, 7- 11, 400 Kent Street Sydney NSW 2000 A common room with a microwave is located at Student Association in the basement.
Quiet Room
A quiet room has been set-aside for the students to undertake prayer, meditation, etc. It is located on: Level 10 for males and Level 7 for females 400 Kent Street Sydney NSW 2000
Caf
The caf is located on: Level 3, 400 Kent Street Sydney NSW 2000 Operating Hours: Monday Friday, 9.00am - 6.00pm. .
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Computer Labs
conversations to a reasonable level. There are more than 450 workstations available free of charge to students enrolled at the Sydney PasswordsDO NOT give your password to Campus. Scanner, CD and DVD burning and other students or friends to log onto a CQuniprinting facilities are also available. versity Sydney computer/use a computer All problems with login, email, internet, hardware with your or any other students passand printing should be reported to IT Helpdesk word/student access code(s). on level 4. Access to and storage of inappropriate files Operating Hours: Monday to Friday 8.30am(warez, unauthorised copies of audio and 6.30pm (8.30am-5pm during enrolment periods video, software cracks, pornographic files & term breaks). and other illegal file) are not allowed.
A list of rules and regulations covering the Workstations will automatically log off after
use of IT facilities can be found at http://itsecurity.cqu.edu.au being inactive for 20mins. You should ensure you save your work regularly. To ensure your emails and files are secure, please log off whenever you leave our machine unattended.
per campus hors, 7 days a week, is limited to CQUniversity Sydney students only. You may Saving your workup to 100 megabytes of be required to show your student card to gain space is available to you on the U:Drive. This access to the lab. allowance is controlled by the system and your U:Drive will be locked once you have All official emails are sent to your student exceeded your quota. account. No other accounts will be used for the purpose of contacting students.
each student each semester. Additional printing ia available for purchase from the cash machine on Level 4 and Level 3 in the library next to the photocopier. Printing & photocopying costs 5c per page. Australian Copyright CQUniversity Sydney reserves the right to Laws must be observed when photocopying. modify the facilities it provides without notice and to monitor usage in order to ensure the Colour Printing is available at the IT Helpdesk facilities function in a secure, efficient and counter with $1 per page. effective manner. Requests for printer paper should be diANY breach of CQUniversity Netwrok Rules and rected to the Security Desk on the Ground Regulations may result in: Floof.
Smoking, drinking and eating are not allowed Loss of privileges for a set period (and/or) in computer labs. Cancellation of your access Be considerate to other students by keeping
Email
Each enrolled student at CQUniversity College It is the students responsibility to become familSydney Campus has access to his or her own iar with its usage and to check Email messages computer and email account. regularly. Important College Information is communicated to students through the email facility. This information will ONLY be sent through your CQU email address: studentnumber@cqumail.com No private e-mail addresses will be used for College matters. Student Guide Revised October 2012 16 Access your email by visiting the CQUniversity College Sydney homepage www.syd.cqu.edu.au and clicking on the MyCQU Portal or Student Webmail.
Library
Library Resources: The library provides access to resources and expert assis- The Library is located on: tance finding information relevant to your studies. We are Level 3, located on level 3, and offer: Books including prescribed and recommended readings, 400 Kent Street and supporting materials for courses taught at CQUniversity Sydney NSW 2000 Sydney. We also offer the opportunity to borrow books from UNSW Library each term ask Library staff after completing Ph: (02) 9324 5746 your enrolment. Email: library@syd.cqu.edu.au Online resources including journal articles, e-books, online assignment help guides, all available through the library See what Sydney Library offers visit us or take a virtual website: tour: www.library.cqu.edu.au. http://libguides.library.cqu.edu.au/virtual-tours Help including workshops and lecture visits to show you how to find information for your assignments. We also offer individual or small group appointments with friendly and professional Librarians for more complex research assistance. Entertainment including fiction books, DVDs, and daily newspapers. Study space including PCs, printers, scanner, photocopier and wireless access. We also offer group discussion rooms which may be booked one or more days in advance. Important Copyright Law You may only photocopy 1 chapter or 10% of the pages of a book for study purposes. You are not allowed to copy a whole book. Photocopies of entire books may be confiscated by CQUniversity staff. For more information, check the CQUniversity Copyright website (http://libguides.library.cqu.edu.au/copyright) or ask Library staff.
Access to CQU network resources from the convenience of places where wired
network is not possible, such as public areas like the cafeteria, library or the com mercial areas; and have seamless access to the internet or the ability to check email.
Access to the CQU network with a laptop anywhere where there is coverage and
Please be aware that the wireless access is not as fast as a wired connection and may not be suitable for large downloading or other network intensive applications. The wireless access points are available to both staff and students where you will need to use your domain username and passwords to access the CQU Network, as well as wireless enabled laptop or PDA with WPA (Wi-Fi Protected Access) drivers. Please see the Helpdesk for configuration instructions and wireless hot spot locations. Student Guide Revised October 2012 17
Attendance
To comply with Australian Government regulations relating to student visas, international students are required to attend at least 80% of all scheduled classes. are monitored each week. If satisfactory academic performance is not met, international students will be reported to DIAC (Department of Immigration and Citizenship) and will face proStudents should ensure they gram and visa cancellation. keep medical certificates to cover any absences as these are required by the College , and may be requested by the Department of Immigration and Citizenship (DIAC). Medical Certificate should be taken to the Director of Studies (DOS) on Level 7, for processing. Attendance records are kept for each course and these records CQUniveristy College Sydney students are expected to behave in a sensible and appropriate manner while on Campus. The use of abusive language or threatening behaviour, or the misuse of campus property will be treated in a serious manner and may result in suspension. Refer to the CQUniversity Student Charter for further information. http://policy.cqu.edu.au/Policy/ policy_file.do?policyid=202
Student Conduct
Mobile Phones
Mobile phones must be switched off during lectures and tutorials. Students will be asked to leave the class if mobile phones are not switched off.
Student ID Card
As part of enrolment, students are issued with a Student Identification card. Student ID cards provide access to services such as computing and library facilities. cards and students who have applied to graduate, will be allowed on campus.
Replacement student cards are available from Student Administration at a cost of $10.00 payEntry to the campus and to sit able to Finance. See the Student examinations requires presenta- Administration Reception Counter tion of your ID card. Students on level 1. must carry ID cards on campus at all times. Students are required to produce their Student Identification Card upon request by a staff member or security. Only students with current ID
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Cheating/Plagiarism
For definitions of the terms cheating and plagiarism, please refer to the CQUniversity College Handbook at: http://glossary.cqu.edu.au/Glossary/index.jsp or refer to the glossary at the end of the guide. All forms of cheating, plagiarism, copying, collusion or interference with another students academic work and performance will be treated as a serious offence. Any incidents will be reported to the Director of Studies (DOS) on Level 7 who will take appropriate action.
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FINANCE
Fees
Tuition fees are payable before the commence- BPaycontinuing students only. ment of each term. Enrolment will not be conNote: ALL courses listed on a students e-rolment firmed until all tuition fees for that term have record at census date will incur financial liability been paid. for that term. Tuition fees can be paid in the following ways: All enquiries about tuition fees should be di Bank cheque/draft made payable to rected to the Finance Department, Level 1. CQUniversity College.
Refund Policy
The Refund Policy can be accessed at http://policy.cqu. edu.au/Policy/poli cy_list.do
All refunds are subject to the guidelines outlined in the CQUniversity Refund Policy. Students are No Refund strongly advised to consult the Refund Policy before: A student, who for any reason withdraws after the published Census Date, is not eligible for a withdrawing from a course refund.
the offer of a place is withdrawn by the university the course or program is withdrawn by the university the students initial visa is not granted (Offshore student only)
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Appendix A
Coffee Shop
Finance
IT Helpdesk Library
Student Association
Student Administration TECC (Training, Employment and Career Coaching) Book Shop
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Appendix B
Action: All wardens to respond. Staff to check immediate area for signs of danger and stand by. (Outside normal working hours immediate evacuation on sounding of the Alert Alarm) Immediately
EVACUATION ALARM
.
whoop whoop
Action: All staff and students evacuate via the nearest exit and proceed to the assembly area.
Assembly Area
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GLOSSARY
A complete glossary is available at http://glossary.cqu.edu.au/
Appendix C
ASSESSMENT: The work a student is required to complete to: fulfil educational purposes, provide a basis for a record of achievement or certification of competence, or permit grading. It is usual for students to be assessed on their individual achievement but in some courses group assessment may occur. Assessment tasks may include assignments, class tests, presentations, learning tasks, exams. CENSUS DATE: Census Date is the last day to: withdraw from one or more courses without academic penalty; cancel your program without academic or Fee-Help penalty; apply for a leave of absence; change your citizenship status; change your Fee-Help payment option; make an upfront Fee-Help payment. CHEATING: Dishonest conduct in assessment is cheating and a form of academic misconduct. CONFIRMATION OF ENROLMENT (COE): A confirmation of enrolment is sent to new international students upon receipt of tuition fees and is required by DIAC (Department of Immigration and Citizenship) prior to issuing Student Visas. DIAC: Department of Immigration and Citizenship, formerly DIMA (Department of Immigration and Multicultural Affairs). ECOE: Electronic Confirmation of Enrolment form which is required by DIAC (Department of Immigration and Citizenship) to apply for a student visa. EXCLUSION: A student is excluded when the College terminates the student's enrolment on the grounds of unsatisfactory academic performance and academic misconduct. LEAVE OF ABSENCE: For a student, a leave of absence is an authorised break from study or deferment of study. A student may notify the College of their intention to discontinue their enrolment and may at the same time request leave of absence for a number of terms, indicating an intention to return at the end of the term. Leave of absence or deferment of study will only be granted in exceptional circumstances for students on a student visa. OSHC: Overseas Student Health Cover. Compulsory Health Insurance cover for international students in Australia. PLAGIARISM: Plagiarism is the presentation of work, ideas or data of others as ones own without appropriate acknowledgement. Severe penalties apply refer to: http://policy.cqu.edu.au/Policy/policy.jsp?policyid=198 SUSPENSION: A student may be suspended for a period of time from entering College grounds or using College services and facilities, including attending classes, using the library and accessing computers. This usually occurs as a result of student misconduct, which may include, but may go beyond, academic misconduct. Suspension need not prevent subsequent action against a student for misconduct. CQU College Statute No 4 (Student Discipline) 1999 describes circumstances under which suspension may occur. TUITION FEE: A fee chargeable for the undertaking of a course within a program.
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DISCLAIMER
Information provided within this document is considered to be true and correct at the time of publication. Changes in circumstances after time of publication may impact on the accuracy of this information. The publishers give no assurance as to the accuracy of any information or advice contained and will not be in any way, liable for the accuracy of information and the interpretation of the user.
Student Guide