COMPANYPROFILE

AND

KEYREFERENCEPROJECTS

CONTACTDETAILS:

InGreece: FirstTelecomLtd. 69,VatatziStreet GR11473Athens,Greece

InSerbia: FirstTelecomd.o.o. BulevarDespotaStefana10/17 11000Belgrade,Serbia

+302106441354 +302106425230 WEBSITE: www.first.gr EMAIL: info@first.gr

TEL: FAX:

TEL:

+381113035055 +381113035053 WEBSITE: www.first.gr EMAIL: info@first.gr

FAX:

PROFILE

COMPANYPROFILE
FirstTelecomisaninformationtechnologysolutionscompany,whichspecializesintheprovisionof internet,telecomandnetworkservicesandconsultancytoresidential,businessandpublicsector clientsbothinGreeceandabroad.Thecompanysstrengthcomesfromitscommitmenttotheuse ofqualitytechnologicalsolutions,whichrepresentthebestvalueformoneyonthemarket.

Morespecifically,FirstTelecomsservicesinclude:

BackboneServicesforxSPsandVoiceCarriers ISP(InternetServiceProvider)&VoiceCarrierRetailServices ComplementaryICTProductsandServices ICTConsultingServicesforInternationalDevelopmentProjects

BACKBONESERVICESFORxSPsANDVOICECARRIERS As the representative of the Tiscali International Network in Greece, First Telecom provides internationalwholesalevoiceterminationandglobalIPtransitservicestoxSPsandVoiceCarriers. Morespecifically,FirstTelecomprovidesqualityInternationalWholesaleProducts(IPtransit,clear channel, voice and xDSL) to Carriers and xSP through Tiscalis network, one of the largest pan EuropeanTier1networkproviders.

With a panEuropean fibre backbone of almost 60,000 km deployed through17countriesandacustomerbaseof8millionofusers,theTiscali InternationalNetworkisoneofthemostpeeredIPnetworkinEurope(operatingatier1IP/MPLS network),covering17countriesinEurope,NorthAmericaandAsia,andtoday'slargestEuropean VoIP network. The company extends itself with over 200 peering relationships with agreements withotherTier1carriersandmajorContentProvidersinEurope,theUSandAsia.

FirstTelecomcapitalizesonthevalueofthisstrategicallianceandstandsbehindtheircommitment thatthevalueoftheservicesofferedisaccordingtothehigheststandardsofquality.

ISP&VOICECARRIERRETAILSERVICES AsafullylicensedISPandoneofthe10broadbandprovidersinGreece,FirstTelecomprovidesa complete range of internet services with specialization in the provision of broadband (i.e. ADSL, VoIP)servicesasfollows:

PROFILE

Business Internet Solutions high speed Internet access, hosting, leased lines and other solutions targeted to businesses, expert advice and installation of advanced routing equipment, mix of heterogeneous networks (such as ATM, Frame Relay and GSM) and securitymechanismsonanyavailableplatform(Linux,LegacyandWin32). Home/enduserInternetprovidesInternetconnectionsandhostingwithhighspeedDSL andquickaccesstohomeusers. Hotelspecific services HSIA for hoteliers over 2Mbit lines, including administration and guestroomsplitouts,customizedbilling,feedstoPMS,videoconferencingandlocalportal management. VoIP and IPPBX Solutions FT will perform the design, development, configuration and delivery of custom made VoIP and IPPBX turnkey solutions with businessclass features andwithouttheuseofaproprietarysolution. For the corporate client, First Telecom provides customised IPPBX systems which include such featuresasAutoAttendant,DirectInwardDialling,CallConferencing,Queuing,VoiceMail.These systems are available at only a fraction of the cost of standard telephone switchboard systems. Also, customers immediately benefit from the advantages of easy extensibility, flexibility of the InternetProtocolandtheopenstandardsofOpenSourcesoftware.

FirstTelecomisalsoafullylicensedvoicecarrierinGreeceabletoprovidebothenduserservices, and technical knowhow for development of existing, as well as future models of switching, transmission,multiplexingandotherlongdistancetelecommunicationservicesbothforvoiceand data,suchas: Domestic & International Prepaid Calling Cards providing international telephone communicationforindividualusers. Messaging Services Multimail allowing mixandmatch communication tools (e.g. e mail,fax,SMS)withease,effectivenessandcostsavingsandEasyfaxfaxservicewhich selects the most advantageous route to transmit a fax messages, especially useful with massfaxing.

COMPLEMENTARYPRODUCTSANDSERVICES As valuable addons to corporate customers, First Telecom provides a range of complementary productstoitscoreICTservicesasfollows:

The most recent cooperation in regards to product offerings isthatwithSangoma,aleadingproviderofconnectivity hardware&softwareproductsforWideAreaNetwork(WAN)

PROFILE

and voice infrastructure. With 20 years of engineering and technical expertise serving the WAN and voice market, Sangoma produces and supports the most reliable and cost effectivevoiceanddatasolutionsonthemarkettoday. First Telecom is a reseller of Sangoma products and can provide you with a wide range of products that Sangoma manufactures such as PCI based cards with T3/E3, T1/E1 TDM,analogvoiceanddata,ADSLandserialinterfaces.

EnterpriseDB Advanced Server is based on PostgreSQL, the world's most advanced open source database. PostgreSQL hasbeencontinuouslydevelopedandimprovedoverthepast 20 years, and is maintained by one of the largest and most respected open source communities in the world. First TelecomhaspartneredwithEnterpriseDBandiscooperating in providing turnkey IS solutions to their customers. These solutions are based on EnterpriseDB and follow their model of achieving reliability, availability and scalability as well as allowing First Telecom clientele to take advantage of the generous cost savings over comparable products of the IT market.

ConsolidatingitsITandTelecommunicationsexperience,First Telecom, has developed an innovative product called the OPEN CENTER. The OPEN CENTER is essentially a telephone center physically located on a regular PC that is based on the PBX (Public Branch Exchange) philosophy. It is architected as an open system both hardware and software wiseandcarriestheanumberofuniquepossibilitiessuchas: Has an adjustable architecture and can be a fully flexible and customizable telephone centre reflectingtheusersparticularandpreciseneeds; Can function with any telephone apparatus regardlessoftheirbasetechnology; Acquisitionandoperationalcostsareextremelylow

PROFILE

relatedtothefunctionalitiesprovided; Provides numerous alternatives for call

managementconfiguration; CarriesanumberofadvancedPBXfeaturessuchas multiwayconferencing,voicemail,managementof call routing, possibility of using softphones, extensivesetofusagereportsandstatisticaldata. Can be integrated with advance callmanagement software,thusbecominganadditionalvaluabletool for callcenters or other telephone based services (bothforoutboundandinboundcalling);

Featuresanunlimitedupgrading

Leveraging their experience in Managed Network Solutions, FirstTelecom,ismarketinganintegratedandfullycustomised turnkey solution called the AmigoServer. Amigo is a powerful, costeffective platform that challenges the expanding role of the business server in today's increasingly digitalworkplace.Itisspecificallytargetingsmallandmedium sized businesses, and it can dramatically reduce demand on thecompanysITresources. Amigosplatformisbasedonthepower,securityandstability offered by the Linux environment. A multitude of additional opensource software packages are all cooperating in order produceatrulyuniqueserverdistribution. AmigoServer is based on the awardwinning ClarkConnect Gateway/Server which currently protects over 100,000 networksinover80countries. The AmigoServer can be configured as a dedicated firewall/gateway, a standalone application server or in a hybrid role of the two as an internet appliance. Whether thereisaneedforaservertohosttheITinfrastructureora secure gateway to the Internet, Amigo following a modular and scalable approach, can be configured to meet the organizationsspecificbusinessrequirementsoftodayandat thesametimeexpandtokeeppacewiththebusinessneeds oftomorrow.

PROFILE

ICTCONSULTINGSERVICES FIRST Telecom provides ICT (Information & Telecommunication Technologies) Consulting Services to both private and public sector clients.FirstTelecomspublicsectorclientsincludeinstitutionsinthe

European Union and in transition economies in Central & Eastern Europe,theNewIndependentStates(NIS)andtheMediterraneanRegionwithintheframeworkof projectsfundedbyinternationaldonoragencies.Ourservicesinclude:

ProjectManagementofICTprojectsinCentral,EasternEurope&MiddleEast InstitutionalDevelopment&CapacityBuildingforPublicOrganisationsinthefieldofICT DevelopmentofICTStrategies&MasterPlans TechnicalAssistanceinICTEquipmentProcurementsforECprojectssuchasneedsanalysis, preparation of technical specifications, tender dossiers, tender evaluations and tender equipmentdelivery,installation&commissioningmanagement

Design and development of Management Information Systems & Specialized Software Applications on both relational and hierarchical models (SQL Based, Lotus Notes) on a variety of currently used operating systems (Linux, Win32), utilizing both proprietary & thinclients(PHP,Java,C++).

TechnicalreviewsofexistingManagementInformationServices UpgradingandimprovementofManagementInformationServices DesignsforInfrastructureandSystemApplications ICTProjectEvaluations

Key reference projects of First Telecoms Consulting Services within the framework of projects fundedbyinternational donoragenciesarepresentedinthefollowinginformationsheetentitled Key reference projects of First Telecoms Consulting Services. Additional and more detailed informationisalsoavailableuponrequest.

ICTCONSULTING REFERENCEPROJECTS

KEYREFERENCEPROJECTS,INTERNATIONALDEVELOPMENTCONSULTING
AselectionofFirstTelecomskeyreferenceprojectsfortheprovisionofconsultingservicesinthe areas of telecommunications and IT within the framework of projects funded by international donoragenciesisprovidedbelowbygeographicalarea. Central&EasternEurope Serbia Organisational Review and IT Master Plan for the Ministry of Finance and Economy of theRepublicofSerbiaEuropeanAgencyforReconstruction(20022003)Provision of consulting services in the development of the IT strategy with shortterm and mediumterm recommendations on architecture, application priorities and IT service deliveryandwithadetailedestimationofthefinancialinvestmentsandannualrunning cost.

Bosnia

Provision of Telecommunication System EuropeAid, EARCARDS Programme, 2005 2007ThisprojectaimsintheprovisionofaturnkeyTelecommunicationSystemforthe Bosnian Police Forces and more particularly to the design, development, installation, trainingandcommissioningofaVoiceoverInternet(VoIP)ProtocolTelephoneSystem (Software&Equipment)aspertechnicalspecificationsoftheTenderDossiertovarious (approx.39)locationsinBosnia&Herzegovina.

Bulgaria A Strategic and Business Plan for the Bulgarian Foreign Investment Agency (BFIA) and Technical Assistance for Investment Forum Management. EuropeAid, PHARE Programme (1998) Provision of MIS expertise in order to develop two management information systems (event organisation project management software and financial / accountinginformationsystemcustomisedforeventmanagement)tosupportthebulk eventorganisationworkofthenewlyformedNGOBulgarianInvestmentForum.

Romania Technical Assistance for the Strengthening of the Implementing Authorities of

Intellectual and Industrial Property Rights EuropeAid, PHARE Programme (2003 2004) Provision of consulting services to the two agencies in the preparation of an equipment programme and support in the equipment procurement process. Furthermore, assistance will be provided in the preparation of proposal for the organisationofacomputerprogrammeregistrationsystem.
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ICTCONSULTING REFERENCEPROJECTS

Latvia

Monitoring and Assessment of Phare Programme Statistics EuropeAid, PHARE Programme (2000) Provision of technical input and advice to the Work Plan 2000 AssessmentoftheStatisticsclusterofProgrammes,whichincorporatesprojectsaimed atupgradingtheLatvianstatisticalinformationsystem.Theassignmentincluded,inter alia: a) provision of advice upon the transfer of technical knowhow; (b) review of the qualityofthetechnologyinstalled;(c)technicalreviewoftheinstitutionaladjustments made, and (d) advice upon how the information technology and data management systemimpacteduponthecapacityofthebeneficiarytomeetitsnational/international obligations.

Slovenia Regional Development Strategy in the Trilateral Border Regions EuropeAid, PHARE Programme(19982000)ProvisionofMISexpertisewhichinvolved:reviewofexisting datagathering;collection andanalysissystemswithintherelevantinstitutions;carried out an institutional needs assessment and preparation of IT strategy; development of Internet and Intranet applications; prepared recommendations for MIS for project monitoring; development of hardware and software specifications and procurement proceduresforprojectofficeinSlovenia. NewIndependentStates(NIS) Ukraine, LegalandInstitutionalBasisforProtectionofCompetition(AntiMonopolyCommittee) EuropeAid, TACIS Programme (20032004) Provision of consulting services for the developmentandimplementationofaninformationsystemsandapplicationsthatwill supporttheefficientoperationoftheAMCinenforcingcompetitionlawandenhancing competition culture. Activities to be undertaken will include the preparation of an IT strategy, design of an information management system, design of an intranetworking systemandtheprocurementofITequipment

Russia,

EURussian Energy Technology Centre European Commission, 5TH Framework Programme(20022005)ProvisionofITandtelecomexpertisefortheproject.Scope ofworkinvolved:thepreparationofanITstrategyfortheestablishmentoftheCentrein Moscow;procurementoftheequipment;developmentoftheinformationmanagement systems; development of the Internet and Intranet applications and web site for the project, provision of turn key Videoconferencing solution to accommodate disparate bandwidthconditions.

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ICTCONSULTING REFERENCEPROJECTS

MultiCountry

INOGATESupportGroup.EuropeAidTACISProgramme(20012002)Provisionof

MIS and IT expertise services to the INOGATE Support Group and in particular the INOGATETechnicalSecretariatinKiev.ThescopeofworkinvolvedidentifyingtheITand telecommunicationneedsoftheSecretariat;procurementofequipment;development of an information management system; development of Internet and Intranet applications;developmentofthewebsitefortheprogramme.

MultiCountry

Followup to the INOGATE Support Group EuropeAid, TACIS Programme (2003

2004) Provision of IT expertise services to the INOGATE Support Group and in particulartheINOGATETechnicalSecretariatinKiev.Thisisafollowupprojecttothe firstphaseoftheprojectundertakenbythesameconsultants.Activitiesinthecurrent projectinvolvetheupdatingoftheprojectwebsite,designofdynamicbasedinternet databaseapplicationsandprocurementofadditionalcomputerequipmentrequiredfor theneedsoftheproject. EuropeanUnion Belgium Evaluator & Project Reviewer of ICT Projects funded under the 6th Framework Programme, European Commission Directorate General for Research (20032008 ongoing) Provision of evaluation services for the 6th Framework Programme for Co operative Research Proposals submitted under the Horizontal Research Activities involving SMEs. The proposals were submitted following the Call for Proposals for indirect RTD Actions under the specific programmes for research, technological developmentanddemonstration:IntegratingandStrengtheningtheEuropeanResearch Area.

Belgium Expert Evaluator for ICT Projects in the TAP Programme, European Commission, Directorate General for Information Society (19972001) Provision of evaluation serviceswithinthe3rdand4thframeworkTAPprogrammefortheareasofIntegrated ApplicationsforDigitalCities(IADS)andApplicationsrelatedtoAdministrations(AD).

Greece

IT Support for Data Transmission Representation of the European Commission in Greece(19972003) Development and management of a mass mail / fax transmission software for the weekly dissemination of the EC Delegation Information Newsletter to a specific target audienceinGreece.

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ICTCONSULTING REFERENCEPROJECTS

MediterraneanRegion Turkey Judicial Modernisation and Penal Reform EuropeAid, MEDA Programme 20052007 This project aims to provide technical assistance to the Ministry of Justice (MoJ) of Turkey in order to implement various measures on judicial modernisation and penal reform. The implementation of the programme has started together with the Turkish MoJandtheCouncilofEuropeanditisexpectedtosignificantlyincreasethecapacityof theMoJtodesign,monitorandcarryoutreformsrequiredinspecificareas. Thescopeoftheprojectislimited to providetechnicalassistanceandappliedtraining (suchasNetworkingAdministration,DataSecurity&Protection,RelationalDataMgmt, HighTech&CyberCrimes,UnixServerMgmt,ProjectMgmt)aswellasorganizationof studyvisitstoITDeptsofMoJinotherMemberStateswithsimilarjudicialrecordsand statisticsofficestothestaffoftheMoJ,ITDepartmentandtheGeneralDirectoratefor JudicialRecordsandStatistics(JRS).

Turkey

PreselectedConsultants,Hardware&SoftwareExpertsEuropeanCommission,2007 2008 The EC Delegation to Turkey contracted two experts with background specialization in IT hardware and software to assist them in its exante control of the decentralized tender procedure, clarifications and evaluation reports for the project entitled:SupporttosetupanAsylumandCountryofOriginInformation(COI)System. TheactivitiesundertakenbyFirstTelecomconsultantsaretoprovideassistancetothe ECDelegationinTurkeyinthedrafting,ofthetechnicalspecifications,publicationofthe above mentioned tender dossier (answer clarification questions, monitor evaluation procedures) and submit a report at the end of the assignment evaluating and commentingtheprocess.

Lebanon MasterPlanfortheDevelopmentoftheICTInfrastructureandSystemApplicationsfor theJudiciarySectorinLebanonEuropeAid,MEDAProgramme,20052006Themain objective of this project is to prepare a Master Plan for the enhancement and development of the judiciary sector through the utilization of a comprehensive information and communication technologies (ICT) framework. The Master Plan is envisagedasthestrategicdocumentconceivedbythegovernmentofLebanontoensure theoveralldevelopmentofthejudiciaryICTinfrastructureandrequiredsystemsforthis sectortoreachmodernstandardsofeffectivenessintermsofjudicialdossier/document management,archiving,decisionmakingandfinalrulings.

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