6 Sigma Green Belt Test Review!

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1.

________ survey questions allow for quantitative analysis ___________data yields the most reliable information "The team leader is responsible for initiating the charter process. A ____________ poka yoke, such as an alarm or flashing light, discovers a defect but does not reduce or prevent the defect from occurring A baseline analysis establishes a control method for a problem A baseline is: A control plan should include both a response plan that defines the actions required to control the process and actions that define the responsibility of the people closest to the process A corrective action in a control plan identifies and permanently corrects the cause of variation in a process A data collection plan defines A Failure Mode and Effects Analysis (FMEA) should be undertaken only after a process is in place and stable and all failure modes have already been experienced A failure mode can have multiple causes A judgmental sample strategy is based on ___________ knowledge A standing team charter focuses on broad, ongoing business issues A statistical sample is ___________ selected from the population to make inferences about the entire population A team charter is created in the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle A Tree Diagram is useful for A value stream map will help identify input variables (X's) that could be influencing the outputs (Y's) of a process Ad hoc teams typically do not have a specific time frame to complete their mission

closed ended continuous

19.

2.

After the forming and storming stages, an effective team understands all of these except All of the following are steps to create a Fishbone diagram except All of the questions below are key to ask when starting a Measurement Systems Analysis (MSA) except All projects and initiatives need to be chartered, whether it's a short cycle quick hit or a complex, multi-layered improvement An example of a control poka yoke is building a spreadsheet that will not calculate totals until all data has been entered An example of qualitative data is Another name for a Fishbone diagram is: Baselines are established during the _______ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Benchmarking is conducted in order to achieve incremental improvements Benchmarking is not a one-time event. How do you determine when to recalibrate a process Benchmarks can be used to set goals for improvement Control plan effectiveness is measured against a set of questions that can be characterized as: Check all that apply Creating a visual workplace where everything has a place and is in its place refers to which element of 6s Creating consistent repeatable processes is the goal for which Lean tool Customer Needs Mapping is also known as Customer Needs Mapping, surveys, and Quality Function Deployment (QFD) are tools used in the _____ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Data for a Pareto chart usually starts out in a

root cause

20.

3.

false
21.

measure all causes all are key questions to ask TRUE

4.

warning
22.

5.

FALSE all of the above TRUE

24. 25. 23.

6.

TRUE

7.

a, b, c cause and effect diagram measure

8.

FALSE

26.

9.

all of the above FALSE

27.

FALSE all of the above TRUE SOPs, measurement, audit store

10.

28.

29.

11. 12.

TRUE experiential TRUE

31. 30.

13.

14.

random
32.

15.

define
33.

standard work VOC define

16. 17.

BOTH TRUE

34.

18.

FALSE

35.

check sheet

36.

Failure Mode and Effects Analysis (FMEA) focuses on the______of potential problems Fishbone diagrams are best used at the ______ of a problem solving process Fishbone diagrams organize and visualize possible relationships between factors that affect a problem House of quality is another name for If you were trying to identify world-class customer service processes, you would deploy In a Management by Fact (MBF), anti-y's are also known as secondary metrics that can be adversely affected by the primary metric. These are tracked in the data graphs section of an MBF In order to do effective benchmarking, you must visit each company to look at each process in person. Management by Fact (MBF) is a one-time event that is completed as the start of a productivity improvement project Management by Fact (MBF) is part of the __________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Measurement bias is

prevention

53.

Pareto charts are used to ___________: Pareto charts most often rank causes related to a problem in order from least frequent to most frequent Primary research can be collected via Put the five steps of a value stream map in the proper order

all of the above FALSE

54.

37.

Beginning and End TRUE

55. 56.

38.

a, b, d id stream, create current, id improve, create future, implement changes 1,2,3

39. 40.

QFD strategic

41.

TRUE

57.

Put the following customer input tools in order of quickest/easiest to longer cycle time/more complex to use Quality Function Deployment (QFD) is a system for translating customer requirements into the appropriate internal requirements Reliable data is needed to Root cause analysis is Root cause analysis is part of the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Secondary research refers to information available in the public domain/on the internet team charter question - Mission Statement (1), Objective (2), Performance metrics (3), boundaries (4) The ________________ element of standard work refers to the effective sequencing of work tasks and the work content assigned to each task The 5 Whys process ______: The 5 Whys tool is useful for both simple and complex problems The Fishbone diagram is part of the ________ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle. The horizontal axis of a Pareto chart reflects The most effective ways to assess control plan effectiveness are:

58.

TRUE

42.

FALSE
59.

a&b qualitative analyze

43.

FALSE

60. 61.

44.

define

62.

TRUE

45.

dif b/t observed avg and ref measure

63.

****

46.

Measurement System Analysis (MSA) is part of the _______ phase of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Multivoting is another name for No improvement work should be initiated until a baseline is established Order the steps to construct a Fishbone diagram. Drag each number to its correct step description

64.

work seq

47. 48.

NGT TRUE
65.

1st 3 FALSE analyze

49.

create temp, create prob, id cause, id and place, analyze FALSE

66.

67.

50.

Pareto charts allow teams to focus on the "vital many" versus the "useful few" problems Pareto charts are always Pareto charts are part of the _______ phase in the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle

68.

categories a&b

69.

51. 52.

bar Analyze

70.

The Pareto chart is based upon the Pareto principle or 80:20 rule. The rule states that 80% of the results come from 20% of the process issues The problem statement in a Management by Fact (MBF) answers which of the following questions The rating scale used in a Failure Mode and Effects Analysis (FMEA) assigns a high number to correspond to higher levels of The team leader is responsible for initiating the charter process The word "value" in value stream mapping is defined as the activities required to provide a customer with a quality product or service To establish a baseline, you can Tree Diagrams are used in the __________ phases of the Define, Measure, Analyze, Improve, and Control (DMAIC) cycle Tree Diagrams have a limit on the level of detail that can be analyzed. Types of actions in a control plan include Value stream maps help identify all of the following except What are the components of a Risk Priority Number When calculating a Risk Priority Number, a high rating on the detectability rating scale means the current process controls are not likely to detect the potential cause or failure mode When collecting data for a Measurement Systems Analysis (MSA), it is important that the data is collected independently and in _______ order When creating a control plan, you should consider which of the following items? When creating a value stream map, it is best to write down all the process steps from memory before reviewing with a team When establishing a baseline, it is good to look at data at least several years old

TRUE

86.

71.

all of the above RISK

When establishing countermeasures, you do not identify the forecasted impact for each countermeasure as part of the Management by Fact (MBF). When you move to lower levels (finer details) of a Tree Diagram, the question being asked is "How?" a process operates Where do the process steps come from on a Failure Mode and Effects Analysis (FMEA) form? Which acronym best describes what is included in an effective team meeting? Which acronym helps you remember the wastes easily Which item listed is not part of a team charter Which measurement process aspect is not assessed by Measurement System Analysis (MSA)? Which of the following is not a meeting role? Which of the following tools is part of root cause analysis Which one of the items below does not represent good team dynamics Which one of the items listed below is not a phase of Management by Fact (MBF)? Which one of these is not a decisionmaking tool? Which one of these is not part of the five stages of team development Which three questions determine if a process step adds value? Check all that apply

FALSE

87.

TRUE

72.

88.

control plan

73.

FALSE
89.

SPACER

74.

FALSE
90.

TIM WOOD analysis tools viability

75.

all of the above D&A

91.

76.

92.

93.

auditor all low risk all are MBF

77.

FALSE
94.

78.

compensating, preventive, corrective financial forecasts SEV, OCC, DET TRUE

95.

79.

96.

80.

97.

MORE conforming does customer care, does step change product, can we do the step right everytime

81.

98.

99.

82.

random

83.

all of the above FALSE

84.

85.

FALSE