OneSolutions Hosted IP PBX Cisco IP Phone Training

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Agenda
Topic
1. IPPhoneUsage 2. VoiceMailSetup 3.CommPortalAccess 4. AdditionalSupport 5.PremiumSeatFeatures

CiscoIPPhone

Feature

PhoneFunction
Lifthandsetanddial.Or, Pressalinekeyanddial.

Makinga 1. call 2.

IPPhoneFeatures
Feature
VoiceMail Menu/ Settings

PhoneFunction
Toaccessyourmessages,pressthe VoiceMail buttononyourphone. Presstoaccessamenutoconfigure featuresandpreferences(suchas yourdirectory,ringtoneandspeed dials). Tomutethephone,presstheMute button.Thebuttonlightsred. Touseaheadset,presstheHeadset button.Thebuttonlightsgreen. Tousehandsfree,pressthe Speakerphonebutton.Thebutton lightsgreen.

Mute Headset

Speakerphone

IPPhoneFeatures
Feature
CallHold

PhoneFunction
Toputacallonhold,pressthe Holdbutton.Aseriesofbeeps indicatesthecallisonhold. Toresumethecall,pressthe flashingredlinebuttonforthe callortheResumesoftkey. Toadjustthevolumewhileyou areonacall,pressthe+ or. ThenpressSave. PressingtheVolumebuttonwhile notonacalladjuststhevolumeof thephonesringer.

Volume

IPPhoneSoftKeys
The soft key buttons on the IP Phone display may vary depending on your phone type and system setup.

Feature
Redial Directory DND (DoNotDisturb)

PhoneFunction
Todialthelastnumberthatyoucalled,presstheRedial softkey. TheDir softkeyprovidesaccesstoyourpersonalphonedirectory. ThesearenumbersthathavebeensaveddirectlyontheIPPhone. Usethefeaturetopreventincomingcallsfromringingyourphone.To activatepresstheDND softkeyonyourphone.Callerswill automaticallybesenttovoicemail.ToremovepressDND.

IPPhoneSoftKeys(cont.)
Feature
3WayConference

PhoneFunction
Toconference,thephonemustalreadybeconnectedtoacall. PresstheMore softkey,thenConf andenterthephonenumberof thepartyyouwishtoconferencein.PressConf softkeytoconnectall parties. Totransfer,thephonemustalreadybeconnectedtoacall.

Transfer

AnnouncedTransfer PressTransfer softkey,enterphonenumberandwaittobeconnected (orpressDial tospeeduptheprocess).Speaktocallrecipientand thenpresstheTransfer softkey.Iftherecipientwantsthecalltogo tovoicemail,heorshemustpresstheDND softkeypriortohanging up. BlindTransfer PressTransfer softkey,enterphonenumberandthenpressDial. ImmediatelypresstheTransfer softkey.

VoiceMailSetup
This will take about 2 minutes

1. ClickthevoicemailbuttonontheIPPhone. 2. Followthevoicepromptstosetupyour voicemail.

Recordyourname. SetyourvoicemailPIN(620digitslong)which isalsousedfortheCommPortal.
Thepincannotbeanypartofthetelephonenumber Thepincannotbeasequenceofnumbers(not 123456) Thepincannotrepeatanynumbermorethantwo(2) times(not5551234)

Recordapersonalgreetingorkeepthestandard greetingwithyourrecordedname.
Note: After initial setup, you can access your voice mail remotely by dialing your phone number and pressing the * button.
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VoiceMailTree

VoiceMailtoEmail

Note: A one minute message is about 400-500 Kb.

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CommPortalAccess
TheCommPortal*isawebtoolwhichallowsyouto viewmissedcalls,listentovoicemailmessages,view contacts,andsetuprulestohandleyourcalls. AccesstotheCommPortalisavailablefromany locationwithInternetconnectivity.
Gotohttps://hostedpbx.onecommunications.com. Enteryour10digitphonenumber. EnterthePINthatyoucreatedwhenyousetupyourvoice mail.
*SystemrequirementsarelistedintheQuickStartGuide.

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CommPortalDemo
TheTabs (topline)providenavigationtothekeyfeatures.
Tabs 1. Dashboard: providesa quickviewofthemost commonfunctions. Messages&Calls: provides callhistory. Contacts: providesa methodforstoringand retrievingcontactdetails. CallManager: allows customertomanagehow incomingcallsarehandled. Settings: providesaccessto callservicesettings.
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2. 3.

4.

5.

CommPortalStandard Buttons
BelowthenavigationTabs thereareseveralstandard buttonslocatedontherightsideofthepage.
Button CommPortalFunction
ClicktoDialallowsyoutoenteraphonenumberthatwillbecalledfrom yourIPphone. LogoutexitstheCommPortal.Youareautomaticallyloggedoutafter30 minutesofinactivity. Refreshupdatesthepagewithrecentphoneandmessageactivity.

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OnlineHelp

Thehelpbuttonprovides immediateanswersto questionsrelatedto availablefeatures. Theinformationprovided willchangebasedonthe Tab youareviewing.

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 Visitwww.onecommunications.com/support toaccessHostedIPPBXuserguides. Dial1.800.962.2488(listedintheQuickStart Guide)forCustomerServiceissues.

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PremiumSeatFeatures
CommPortalAssistant(CommAssistant)ToolBar*
Microsoft OutlookIntegrationallowsyoutosynchronizecontactsand usetheexistingCallContact button. ToasterPopupprovidesanindicationthatanewmessagehas arrived.

RemoteClicktoDialallowsyoutousearemotetelephoneto makecallsandcallerIDdisplaysyourIPphonenumber. FindMe/FollowMeisasubscriberlocationservicefor incomingcalls. IncomingCallManagerisacallhandlingservice.

*SystemrequirementsarelistedinthePremiumSeatQuickStartGuide.

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CommAssistantToolBar
TheCommAssistantToolBarisathinsoftwareclientwhich runsonyourPCandoffersconvenientaccessintoyour account.
1. 2. GototheSettingstabandchooseCommPortalAssistant. DownloadtheToolBar.

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CommAssistantToolBar
1. ClicktheToolBaricononyourTaskbarat thebottomrightcornerofyourscreen. 2. SelectConfigureCommAssistant.

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ToolBarSettings
OntheGeneraltab,enter theCommPortal credentialsandProxy configurationsettingsas shown. TheOptionssettingscan besetbasedonyour personalpreferences.

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ToolBarUsage
Youcanviewthe Dashboardbyclickingthe ToolBaricononyour TaskbarandselectOpen Dashboard. Youcanusethe CommAssistantdrop downtoplaceorforward calls,applyrules, configureschedules,and more.

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CommPortalDemo (PremiumSeat)

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Summary
TheIPPhoneoperatesmuchlikeatraditionalphone. TheCommPortalprovidesagraphicaluserinterface toyourIPPhone.
TheCommPortalprovideseasycustomization. TheCommPortallinksyourcomputertoyourIPPhone.

AssistanceisavailableonlineorviatheOne CommunicationsCustomerCareCenter.
Visitwww.onecommunications.com/support toaccess HostedIPPBXuserguides. Dial1.800.962.2488(listedintheQuickStartGuide)for CustomerServiceissues.
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