Improving BPM Time To Value

Sandy Kemsley Kemsley Design Ltd.

sandy@kemsleydesign.com www.column2.com Twitter: @skemsley

The Current State of Enterprise Business Processes

What we see in most enterprises: too much, too little or too kludgy. Unlike Goldilocks, nothing is just right

Large-scale IT-driven software development projects Manual business procedures End-user computing apps created by business or small IT department

IT-Driven Software Projects

Examples Issues

ERP CRM BPM ECM

Business has insufficient involvement and no direct control Long deployment cycle Lack of agility in final solution

Manual Business Procedures

Examples Issues

Email processes Spreadsheets Paper forms

No standardization No links to LOB systems Multiple copies of same information

End-User Computing
Examples Issues

Set of interlinked spreadsheets File-based databases Standalone e-forms

Not supported by IT Not robust Often dependent on single resource Focus on data, not business process

Business-Controlled Process Applications: Drivers

Created by business
Improved time to value: lower cost, faster deployment Better match to business needs

Full process app creation capabilities

Processes and rules Significant functional gain over EUC apps Control and audit

What Applications Are Best Suited?

A huge variety of administrative and support processes May be only BPM required for SMB

Low volume/specialized apps where it is difficult to justify IT development Processes with pre-defined flow, e.g., approval requests Processes with pre-defined tasks and milestones, e.g., employee onboarding

Required Platform Features

Balancing robustness, flexibility and deployment time

Common infrastructure supported by IT Apps developed and administered by knowledge workers Web-based for universal access Low TCO

Application Creation Functions

Tools allow the business knowledge worker to create powerful applications directly

Design of e-forms for data input Creation of portals, dashboards and reports for different user types Identification of alerts and KPIs Mapping of processes, tasks and milestones

Summary
Harnessing the skills of both IT and the business for the robust businesscontrolled applications

Business-controlled process apps: the successor to EUC Platform supported by IT, apps created and maintained by business Improved time to value over ITdriven enterprise process apps

Questions?
Sandy Kemsley Kemsley Design Ltd.
sandy@kemsleydesign.com www.column2.com Twitter: @skemsley