Beruflich Dokumente
Kultur Dokumente
13
TABLE OF CONTENTS
THE BEST BUY CLUB
Club Overview 4
TICkETS
Vancouver Canucks Tickets Change Of Address Refund Policy Replacement Policy 5 5 5 5
ACCESS
Directions To The Game Public Parking Access For Events Elevators Public Transportation 6 7 8 8 8
AddITIONAL AMENITIES
Restaurants & Lounges Security First Aid & Emergencies Canucks Card Access For Guests With Disabilities Lost & Found ATM Machines 14 14 14 15 15 15 15
SEATINg INFORMATION
Best Buy Club Seating Map 16 17
18 18 18 18 18 18 19 19 19 20
21 21 22
Three artistic and contemporary levels with 176 viewing seats, the Best Buy Club is located right down the hall from the General Managers box and press box, in the Canucks offensive zone for the first and third periods This hockey experts view allows you to see the play happen before it happens, an ideal spot to watch a Canucks game Your Best Buy Club Canucks experience starts from the moment the elevator doors open A luxurious range of amenities await, including: An all-inclusive food and non-alcoholic beverage selection including raw bar and chef attended action stations
A full-service no host bar offering premium spirits, feature cocktails and an extensive wine list Multiple flat screen high-definition televisions which will allow you to experience the action wherever you are in the club Comfortable assigned seating ranging from banquettes, to stadium seats to bar stools Dedicated Concierge staff to provide you with premium service
REPLACEMENT POLICY
Like many other buildings across North America, Rogers Arena has implemented the bar-coding system to access the building for all events Therefore, in order to replace a lost or stolen ticket, the ticket seat number is needed Please call your Account Executive with the required information and he or she will be happy to assist you Ticket holders can also re-print, sell (full season ticket holders only), donate, and forward their tickets online through their MY CANUCKS account (www.canucks.com/ticketholder).
CHANgE OF AddRESS
Please advise your Account Executive immediately should your address or any other account information change
REFUNd POLICY
Unfortunately, we cannot accommodate requests for refunds or exchanges on arena tickets once purchased
ACCESS
dIRECTIONS TO THE gAME
Rogers Arena is conveniently located at 800 Griffiths Way in the heart of Vancouvers theatre and entertainment district. Easily accessible by public transit (Stadium Skytrain stop, near Gates 2,3, 10 and Rogers Arena Box Office), Rogers Arena is also within a 15 minute walk of over 14,000 parking spots Situated between the Georgia and Dunsmuir Street viaducts, the facility is bounded by Griffiths Way to the west, Pacific Boulevard to the south, Expo Boulevard to the north, and Abbott Street to the east
ACCESS CONTINUEd
PUBLIC PARkINg
There are numerous pay parking lots in the immediate vicinity for your guests Please refer to the following map for locations
LOT
1338
946
LOT
1875
LOT
1960
LOT
LOT
582
315
1888
987
LOT
LOT
LOT
LOT
610
457
LOT
313
LOT
563
499
LOT
LOT
456
LOT
1188
LOT
1610
310
LOT
LOT
ACCESS CONTINUEd
PUBLIC TRANSPORTATION
Rogers Arena is located in the downtown core, and is easily accessible by public transportation from anywhere in the lower mainland The Stadium Skytrain station is right next door and a number of bus routes pass close by Call Translink at 604 953 3333 for route information If you have questions regarding transportation for the disabled, call the Rogers Arena Guests with Disabilities Hotline at 604 899 7445
ELEvATORS
You will find the east elevators at Gate 16 on ground Level 000 located on Abbott Street This gate is designated for use by people with disabilities or guests requiring special assistance A passenger zone is available for easy drop off and pick up of guests Limousines and taxis may also drop off and pick up guests at Gate 16
NUMBER
604 899 7850 604 899 7828 604 899 7400 604 899 2024 604 899 7590 604 899 7445 604 899 7500 604 899 7410 604 899 7440 604 899 4625 604 899 2716 604 899 2718 604 899 GOAL 604 899 7550 604 899 7525 604 899 7525 1 855 523 6800 1 855 985 5000
Deborah Boren Director Premium Client Service 604 899 7653 Deborah Boren@canucks com
Rylan Jay Manager, Premium Client Programs & Suite Operations Premium Client Service 604 899 7468 Rylan Jay@canucks com
James Moore Account Executive, Premium Client Service 604 899 7457 James Moore@canucks com
Alison Sung Administrative Assistant, Client Service & Ticket Operations 604 899 7600 Alison Sung@canucks com
Robert Chorner Sales Manager, Premium Client Service 604 899 7423 Robert Chorner@canucks com
The Premium Client Service Head Concierge phone number is 604.899.7410. This event line is answered by the Head Concierge on duty beginning approximately two hours before an event.
CONCIERgE SERvICE
Our Premium Client Service Concierge team is readily available during events. They are here to assist you and your guests with any questions or concerns you may have, including the following: assisting with directions and information with respect to the facility information about specific events and ticketing transportation (including arrangements for taxi or limousine service) restaurant reservations first aid or security issues special requests the Head Concierge can be reached at 604.899.7410 beginning 2.5 hours prior to an event
11
TOURS
We will be pleased to arrange tours of Rogers Arena, during non-event times, for you and your guests. Please contact your Account Executive to make arrangements for a behind the scenes tour that includes a close up look at some of the facilitys unique features Larger group tours may be booked with our Tour Coordinator at 604 899 7440 There will be a nominal charge per person for larger groups
BEvERAgE SERvICES
The Best Buy Club has a fully stocked cash bar of beer and spirits along with an extensive wine list The bar is open two hours prior to game time and up to 45 minutes following the final buzzer
BILLINg PROCEdURES
Your Best Buy Club ticket is inclusive of all food and non-alcoholic beverages in the Club. For all alcoholic beverages you may choose to pay cash or have the bill charged to your credit card We accept MasterCard, the official payment brand of the Vancouver Canucks, Visa, or American Express
FOOd SERvICE
The Best Buy Club chefs are consistently creating a top level tapas-style menu which is sure to wow you and your guests, and fill your dinner needs The menu focuses on seasonal and local fare and includes a sushi and raw oyster bar as well as chef attended action stations
AddITIONAL AMENITIES
SECURITY
Security personnel are located throughout Rogers Arena during all events The premises are also well monitored and patrolled during non-event times. In case of an emergency, contact security by alerting our Concierge staff who will radio for assistance Security phones are also located in numerous well-marked locations in the Rogers Arena parking facilities
ATM MACHINES
Automatic Teller Machines are located on Level 100 in sections 114, 101 and 104 in the River Rock Club and sections 305 and 317 on the Rogers Level 300
30
29
27
26
13
5 6 7 8 9 10 11 12
17
15
14
15
16
17
18
16
14
13
12
11
11
12
13
7 6 6 5
10 10 9
1 2 3
121 120 119 118 117 116 115 114 113 112 122 121 120 119 118 117 116 115 114 113 112 111
111
106 105 108 107 110 109 106 105 108 107 110 109 105 107 106 109 108
102 101 104 103 102 101 104 103 102 101 104 103
4 3
5 4
126 125 124 123 118 117 116 115 114 113 112 111 110
To purchase arena tickets for an event at Rogers Arena, visit any Ticketmaster Ticket Centre or the BUY Arena Ticket Centre BEST Rogers CLUB SEATING CHART Buy online at canucks.com/tickets Charge-By-Phone at:
10
11
12
1.855.523.6800
All prices include HST, but are subject to applicable service charges
13
14
15
16
17
14
19
15
18
18
16
20
19
21 22
17
18
20
19
20
19
20
23
21
21
22
22
24
23
24
25
23 *
25
24 *
26
25 *
28
27
26 *
29
28
Vancouver Canucks apparel and collectibles are available at the Canucks Team Store, located on the Plaza level 100 concourse across from section 113 The Team Store features a wide variety of the latest Canucks clothing, novelties and memorabilia In addition, several Team Store merchandise booths are located conveniently around each concourse level Team Store booths carry a wide range of smaller novelty items as well as many clothing items such as caps, T-shirts and jerseys. While youre on the concourse this season, take a look at out new Heat Press and watch your jersey get crested! Well put your favourite player or your own name on the back of your jersey by the end of the game! The Canucks Team Store is open to the public Monday to Saturday from 10am 5pm and Sundays from 12pm 5pm Please note, on game days the store closes earlier than usual, and re-opens to ticket holders 30 minutes before doors open to the concourse
PRO SHOP
gUEST LIST
The Best Buy Club is an exclusive room offered explicitly to ticketed guests. A limited guest-list is available for hockey games only and is strictly post-game. Please contact your Account Executive or speak to a Concierge to add names to the guest-list.
CONdUCT
Best Buy Club members are responsible for the proper conduct of their guests within the club In the event you encounter any security difficulties, please contact the Concierge located within the club
MINORS
Minors are welcome and encouraged to enjoy the Best Buy Clubs various amenities. A select amount of child-friendly food options are available by request. Non-alcoholic beverages are plentiful either from the coolers or at the bar
HOCkEY ETIqUETTE
We ask you to be respectful of the guests around you by practicing hockey etiquette Do not stand during play Lean back in your seat so as not to hinder the view of the person behind you Use appropriate language that will not offend other guests When you need to leave your seats to refresh your drink or use the washroom; please wait for a stoppage in play that is indicated by a whistle, before you enter or exit the seating area
SMOkINg
Canucks Sports & Entertainment is committed to the health and safety of everyone who visits Rogers Arena Guests will only be able to smoke prior to entering the building at a distance greater than six meters from any entry door or air intake In and out privileges will not be granted during events, including parkade access This policy will be strictly enforced by the staff of Rogers Arena in order to keep Rogers Arena a smoke free environment We appreciate your cooperation and assistance in communicating this policy to your guests
ALCOHOL MANAgEMENT
ARAMARK is licensed to deliver, sell and serve all alcohol at Rogers Arena Alcoholic beverages may only be obtained from ARAMARK, and may not be brought into or removed from the facility You are not permitted to carry drinks containing hard liquor out of the Best Buy Club This is a safety requirement of our liquor license There are legal prohibitions against the consumption of alcohol by an obviously intoxicated person, and the purchase or consumption of alcohol by anyone under 19 years of age We ask Best Buy Club members to help ensure that these policies are adhered to within the club ARAMARK reserves the right to check for proper identification and to refuse or terminate service at any time All Canucks Sports & Entertainment guest services staff members have adopted the TEAM (Techniques for Effective Alcohol Management) at Rogers Arena Staff members have been trained to serve alcohol responsibly and to deal with guests appropriately Please be reminded of your potential legal liabilities that can arise from excessive alcohol consumption and any unfortunate conduct that might result Please help us to ensure you and your guests enjoy alcohol in a responsible manner We also ask that you bear in mind the health
risks that alcohol consumption entails, and that you be particularly vigilant regarding the prospect of drinking and driving
CAMERAS
Because of provisions contained in the contract Canucks Sports & Entertainment enters into with artists, there is a strict prohibition against using cameras, or any sort of video or audio equipment, to record an event or performance unless otherwise indicated Canucks Sports & Entertainment and its employees and agents reserve the right to confiscate film or tape used for such a purpose
LIgHTS OUT
A master relay switch controls all televisions, monitors, stereo receivers and main lights You can expect all of these to be turned off as the house lights are lowered for pre-game shows and at the beginning of concerts and special entertainment events This is at the request of the performing artists It prevents interference with the performers own lighting, and will help everyone to fully enjoy the show
SEATINg
Hockey capacity: 18,890 Large concert capacity: 21,000 Theatre Bowl Capacity: 5,800 The 88 luxury Executive Suites in Rogers Arena have a combined seating capacity of 1,784 There are 74 Level 200 Suites and 14 Penthouse Suites located on Level 500 There are 2,195 Club Seats on the north side of the plaza seating level An additional 9 Hospitality Suites, offering many of the same amenities as the Executive Suites, are available for rental on a per event basis Refer to page 13 Through the use of partitions and moveable arena seating, different seating configurations can quickly be tailored to suit an events specific attendance level Audiences ranging from 21,000 down to a relatively intimate group of 3,500 can all be accommodated The Avaya Champions Club, located at the north end of Level 200, offers premium seating for 126 exclusive members The Best Buy Club, located at the southeast end of Level 500, offers an exclusive perspective and seating for 176 members The Best Buy Club sits nearly 100 feet above ice level for prime viewing
Level 100
Level 200
Level 300
centre spacing Each of the four main video displays measure approximately 14 feet high by 24 feet long, with Pure Pixel resolution exceeding 300,000 pixels per screen The main video screens have a width to height ratio that matches the high definition (HD) standard 16:9 aspect ratio. Flanking each main video display are additional full-color LED displays to present game scores, times and statistics Each measures approximately 13 feet six inches high by five feet wide Large circular ProAd displays are suspended above and below the main video screens The top ProAd display measures approximately 3 feet high by 149 feet in circumference; the bottom display approximately three feet high by 104 feet in circumference One of the largest LED fascia displays has been installed in front of the 300 level of seating, surrounding the seating bowl The display measures over two feet high and more than 950 feet in circumference This ProAd display, along with those incorporated into the centre-hung scoreboard design, provides complete flexibility compared to traditional printed or scrolling displays