INDIRA GANDHI INSTITUTE OF MANAGEMENT & TECHNOLOGY

ORGANISATIONAL BEHAVIOR
(Total Marks= 100) Section-A (20*2=40) Q1. Organization structure primarily refers to a. how activities are coordinated and controlled b. how resources are allocated c. the location of departments and office space d. the policy statements developed by the firm Q2. The job design would be LEAST formal in a a. matrix structure b. professional bureaucracy c. divisionalized structure d. machine bureaucracy Q3. The purpose of job enrichment is to a. expand the number of tasks an individual can do b. increase job efficiency c. increase job effectiveness d. increase job satisfaction of middle management Q4. USX (formerly U.S. Steel) has become mostly an energy company. This is an example of a change in a. executive b. policy c. strategy d. mission Q5. Strategic planning as a broad concept consists of a. corporate strategy and business strategy b. strategy formulation and strategy implementation

c. inputs and outputs d. environmental analysis and internal analysis Q6. Early theories about how individuals make decisions were based on the concept of an a. utilitarian philosophy b. action man c. economic man d. attentive man Q7. One of the most helpful mechanisms for refining a spoken or written communication is called the a. grapevine b. counseling service c. Five Cs d. complaint system Q8. According to Herzberg, which of the following is a maintenance factor? a. Salary b. Work itself c. Responsibility d. Recognition Q9. The concept of power refers to a. defined authority and responsibility b. a relative hierarchical position in an organization c. the ability to influence the behavior of others d. the specialized knowledge possessed by an individual Q10. The school of thought typified by Joan Woodward says that a. size is the most critical determinant of structure b. technology is the most critical determinant of structure c. structure follows strategy d. strategy follows structure Q11. A major problem with a task force type of management is a. there is no logical basis for task force information b. its status is too inflexible c. accountability d. lack of planning Q12. Some policies are imposed by external forces, such as a. governmental regulatory agencies b. employee demands c. management decisions d. lack of funding

Q13. While guiding organization members in appropriate directions, a manager exhibits a. consideration behavior b. authoritarian behavior c. Theory Y behavior d. leadership behavior

Q14. Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of power? a. Legitimate b. Reward c. Expert d. Charismatic Q15. Communication begins with a. encoding b. idea origination c. decoding d. channel selection Q16. Functional managers are responsible a. for a single area of activity b. to the upper level of management and staff c. for complex organizational sub-units d. for obtaining copyrights and patents for newly developed processes and equipment Q17. Policies are sometimes defined as an a. shortcut for thinking b. action plan c. substitute for strategy d. substitute for management authority Q18. One method of bringing a group to agreement is called a. proportional values b. consensus c. accordance d. conformance

Q19. In general, if a policy is not thought out and established a. a situation requiring action will arise b. social issues will cause change in the organization c. managers will be hired from the outside d. there will be significant staff turnover

Q20. The problem-solving process begins with a. clarification of the situation b. establishment of alternatives c. identification of the difficulty d. isolation of the cause

Section B (5*8=40 marks)

Q1. Discuss the nature and meaning of organizational behaviors and explain its importance to management in positively influencing the human resource 1.1 Define the meaning of organization and behaviors 1.2 Discuss the concept of organizational behaviors and its interface with management Q2. Understand the goals, expectations and roles of individuals within organizations 2.1 Examine the significance of attitudes, their formation, functions and measurement 2.2 Explain the principles and problems associated with attitude change and describe the impact of behavioral issues on attitudes

Q3. (a) Managers need skills to effectively and efficiently perform the roles expected of them in their Organizations. One of the skills that a manager will need is the skill of decision making. Outline the steps involved in the decision-making process and illustrate each step of the process with examples. (b) Explain four reasons why many managers are reluctant to participate in the actual decision making and decision implementation process. Illustrate your answer with examples. Q4. Why use teams when one person can do the job better and in a shorter time? After all, working in teams do nothing but use up precious time and resources. Furthermore, team formation goes through a stage called storming and we can live without that sort of conflict. Assume that you are very much a team-oriented person. Discuss the above statement by arguing your case against it. Your answer should also outline the importance and benefits of teamwork.

Q5. (a) What are the assumptions that were made by Douglas McGregor in his Theory X and Theory Y of motivation? (b) How does an understanding of the above theories help managers to manage their subordinates better?

Section-C (20 Marks)

CASE STUDY Value Added Tax (VAT) came into effect in India on April 1, 2005. The first few days of its implementation saw protests from different sections of society. Even after two months of implementation of VAT, traders are worried and confused over whether they have to pay more tax; consumers are afraid that they will have to pay higher prices for commodities; and companies are unsure of whether they stand to gain or lose Certain states in India which have implemented VAT and those which are yet to take it up have a common concern whether there will be an increase in prices of products after implementation of the new tax system. There are thus a lot of misconceptions and misinterpretations regarding VAT. VAT is actually a tax structure intended to replace central sales tax and other state taxes. Under VAT, which is a method of indirect taxation, a tax is levied on the value added at each stage of a product being produced and sold and not on the gross sales price..... Questions for Discussion: 1. Suggest ways to effectively implement the VAT system in India. 2. Do you think implementation of the VAT system would result in an increase in prices of commodities?