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Bluetouch training Services

Blue Coat ProxySG trouBleShootinG

Course Objective
The Blue Coat ProxySG Troubleshooting course is designed to offer a comprehensive approach to troubleshooting Blue Coat ProxySG appliances. After completing this course, you will understand: -> How to approach the solution for a technical issue -> How to use the tools built into the ProxySG to assist in troubleshooting -> The hardware inside the different models of ProxySG and how to diagnose hardware-specific issues -> How to analyze policy issues and troubleshoot relevant protocols

Duration / Format
3 days (24 hours) /available as classroom instructor led (ILT) or virtual classroom (VCT) training -> Instructor-Led Training (ILT) - 3 days (3x8 hours) -> Virtual Classroom Training (VCT) - 5 days (4x5 hours and 1x4 hours)

Audience / Target Group

IT professionals at authorized Blue Coat partner companies or customer IT help desk and support staff responsible for supporting and troubleshooting network ProxySG appliance, as well as application performance for both Secure Web Gateway and WAN Optimization deployments.

Students must have completed four Blue Coat training courses, (Blue Coat Certified Proxy Administrator and Professional, as well as Blue Coat WAN Acceleration Administrator and Professional courses), and passed the corresponding certification exams.

Course Description and Contents

The course defines and enables students to implement a rigorous methodology when handling support cases and includes in detail all the internal and external tools needed to properly support ProxySG. The Blue Coat Certified Troubleshooting Course covers: -> Troubleshooting Methodology -> Troubleshooting Tools -> Packet Capture -> System Information -> Using BlueTouch Online -> Hardware Overview and Troubleshooting -> ProxySG Performance Issues -> ProxySG Performance Case Studies -> Policy Debugging -> URL Issues -> Managing FTP Traffic -> FTP Troubleshooting -> ADN Troubleshooting -> CIFS Troubleshooting -> Blue Coat Reporter Troubleshooting -> WCCP Implementation -> WCCP Troubleshooting

Students will be recognized as Blue Coat Certified ProxySG troubleshooters upon completing this course and passing the associated Prometric online exam.

Registration / Course Ordering Information

For registration or reservation, please go to and reference course number tr-SG-trouBleShootinG-SeCurity. Alternatively, for registration or for questions, e-mail us at Information on Blue Coats comprehensive education and training portfolio can be found at

Blue Coat Systems, Inc.

Sunnyvale, CA USA // +1.408.220.2200

Corporate Headquarters

EMEA Headquarters

Hampshire, UK // +44.1252.554600

APAC Headquarters

Hong Kong // +852.3476.1000

Copyright 2009 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may be reproduced by any means nor translated to any electronic medium without the written consent of Blue Coat Systems, Inc. Specifications are subject to change without notice. Information contained in this document is believed to be accurate and reliable, however, Blue Coat Systems, Inc. assumes no responsibility for its use. Blue Coat, ProxySG, PacketShaper, IntelligenceCenter and BlueSource are registered trademarks of Blue Coat Systems, Inc. in the U.S. and worldwide. All other trademarks mentioned in this document are the property of their respective owners. v.DS-TRAIN-BCCPT-V1-0809