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CHAPTER I
INTRODUCTION
Morale is a fundamental psychological concept . It refers to the spirit of the organization. It represents the attitudes of individuals and groups in an organization towards their work environment and towards voluntary co-operation to the full extent of their capacities for the fulfillment of organizational goals. It has been defined in many ways, but all the definitions revolve remind the attitude towards work for the accomplishment of organizational goals. Morale is by product of motivation and group relationship in the organization.
Definition
William Spiegel has defined morale as the co-operative attitude or mental health of a number of people who are related to each other on some basis.
Significance of Morale
It plays an important role in the success of business organization. Because it reflects the attitudes and sentiments of organizational members towards the organization, its objectives and polices .Morale is the total satisfaction a person derives from his job his workgroup his boss his organizational and his environment.
High morale
High morale exists when employees attitude is favorable toward their job to achieve the organizational objectives efficiently and effectively or employees are satisfied with their job or if they are interested to do their job.
Low morale
Low morale exists when attitude inhibit the willingness and ability of the group to attain company objectives. Low morale indicates the presence of mental unrest , the mental unrest not only hampers production but also leads to ill health of the employees.
In India furniture companies started functioning in 1980 manufacturing steel folding chairs and tables. Since 1998 they managed well due to peak demand of these products. But in the year of 1998-1999 the sudden entering of fiber chairs in to the market, made on steep decline in demand of folding chairs. In 1999-2000 they identified the growing market of computers and increasing number of hospitals. So they shifted in to manufacturing of computer table and hospital furniture. And also they got an equal demand for slotted angles and panels from 1985.so they continued the manufacturing of angles and panel.
The trend of customer in the past years was wooden furniture. But at later the invention of steel and plastic furniture made changes in customers trend. The deforestation adversely affected the wooden manufacturers. So they turned in to manufacturing of steel and plastic furniture. As the population increase it leads to increase in the number of hospitals, houses, shops educational institutions and commercial establishments. This resulted in the increased demand of steel furniture.
Ganesh industries was started in 1982 by manufacturing folding chairs. After the emergence of fiber chair the demand of steel folding chair become reduced. After that in 1986 because of the increasing demand for steel product they started to manufacture slotted angles and panel system. Then they are looking for to produce new product. Then they identify the growing market of computer. so they begin to produce computer tables. It was in 1999-2000. Now they continue to produce computer tables, slotted angles and panel system because of their good demand.
SOURCE OF TECHNOLOGY
INFRASTRUCTURAL FACILITIES
1.LOCATION; -the company is located at hosdurg, 0.5 km away from the main road. This place got an advantage of urban site.
2. LAND: -the extends of land occupied by the sree ganesh industry is 1.2 acres.
3.BUILDING & CIVIL WORKS:- the office and work area stands on an area of 216.98 m2 and 1399.17m2 respectively .it included toilets and bath rooms etc
4.TRANSPORTATION:- sree ganesh industry enjoy the road and rail transportations facilities.
5.COMMUNICATION SYSTEMS:-A well equipped communication system is prevails in the organization. Every activities of the office and administration section is linked through inter-com, Internet, fax etc
SOCIAL COMMITMENTS
1.We are aware and conscious in the process of wealth creation 2.We focused on employment generation and providing training to unskilled work force in technical and supervisory cadres to make them employable
MODE OF INCORPORATION
M/S Sree Ganesh Industry is a partnership firm.Mr.Ananth kamath &Mr.Sreedhar kamath are the partners .
1) Maximum utilization of available resources and capacity. 2) Maintaining and improving the quality throughout the manufacturing process. 3) Not to make any complaints from the customers.
PURCHASING FUNCTION
PURCHASING
Purchasing Department that is a major department in every organization, but in the case of Sree Ganesh Industry the purchase department is incorporated with production department.
In sree Ganesh Industry the CEO and chief technician head production department. Departmentalization is made on the basis of products. The supervisors do the quality control techniques.
METHODS OF PURCHASING In sree Ganesh Industry the raw materials are directly purchased.
Following are the some of the step which following the time of purchasing.
1. Issuing orders to the routine suppliers. 2. Payment in advance (for certain materials) 3. Collecting raw material with in two weeks. 4. Checking quality of material when received.
ORGANISATION STRUCTURE
Organization structure refers to the network of relationship among individuals and positions in an organization. The head of all departments is CEO. Each department had separate supervisors, assistants and departments are self sufficient. There is one engineer each for slotted angles, panels and computer tables respectively. There is one account and has been assisted by two. The organization structure can be shown through following organization charts.
ORNANISATION STRUCTURE
CEO
PRODUCTION
ADMINISTRATION
TECHNICAL SUPERVISOR
ACCOUNTANT
CONTRACTOR
TAXATION
WORKERS
ATTENDERS
1. Managing Director. Over all charge of all activities. Responsible to provide adequate resources. Responsible for implementing quality policy.
2. Factory Manager Responsible for day to day activities of the factory. Authorized to manage day to day affairs of the company.
3. Marketing Manager Responsible for marketing the products. Responsible for providing the data for production plan
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2) CUTTING It is the first process of making angles. In this stage sheets are cutting. For this purpose sheering machine/cutting machine is used. .
3) PUNCHING In this stage makes holes in the sheet. For this purpose punching marching is used.
4) BEND STRAITENING In this stage the bend of the sheet were straitening. This is done through manually.
5) PAINTING In this stage there is no primer coat. The paint is directly coated to the angles. For this purpose dipping process is used.
6) HEATING/ STOWING After painting angles were putting to a heater for 15 minutes. This is done for drying the angles quickly and for long life.
7) PACKING AND STORING: Packing is done manually. Packing materials are hard board, insulation etc.
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1)
RAW MATERIALS: CR sheet is used for making panels. The major suppliers of CR
2)
SHEET CUTTING: In this stage sheets were cutting according to the size using
3)
CORNER CUTTING: After cutting the sheet the next process is corner cutting. In
this stage the four corners were cutting. These machines were also operating manually.
4)
BENDING: In this stage bending the sheet sheet piece in to panels using manual
5)
CLEANING: In this stage cleaning the panel with water,paper and cotton waste
cloths.For this purpose tre treatment solution is using.It is also known as degreasing
6)
PAINTING: In this stage panels panels clipped in to the enamel paint tank filled
with desired color paint for 15 minutes. For painting dipping process is used
7)
HEATING/STOVING: After painting the next step is heating.In this stage put the
8)
PACKING: In this stage, panels were packed in bundles and one bundle contains10
panels.
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1)
CUTTING: In this stage the particle boards were cutting in to appropriate size with the help of
2)
EDGE BANDING: After cutting the particle boards the next process is edge banding. In this stage
edge bands are pasted on the hurted place of the particle board.
3)
MARKING: It is a carpentry work, in this stage workers are put mark where they need holes.
It is a manual work.
4)
ASSEMBLING: In this stage finished parts of the products are assembling and check whether
defect is there.
5)
DISMANDLING In this stage the assembled furniture are divided in to each part.
6)
PACKING In this stage parts of the products were covered with plastic sheets and then
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CHAPTER-2
Secondary objectives
To evaluate the level of job satisfaction among the employees. To analyze the welfare measures provided by the company. To find out the relation between the manager and employees.
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The study is conducted for SREE GANESH INDUSTRY, targeted to employees as to find out the impact of morale in productivity for a period of one month. Introduction with the various employees backed by the structural questionnaire was the main source of qualitative data. Initially the study required to really more explanatory research .the study also covers to the tools to improve employee morale in turn increase the productivity
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Time consuming is one of the limitations in a specified time we must complete our project work Highly transportation cost are there, due to this we didnt take interview to all respondent During the course of investigation some the employees are non-co-operate Some particular questions in the survey confuses to respondents. So it takes as much time to analyses the respondents.
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Research is the careful investigation or inquiry especially through search for new facts in any branch of knowledge. Research methodology is the description explanation and justification of various methods of conducting research. This area deals with
collection, sampling design, size of the sample, hypothesis and statistical tools used for the data analysis and interpretation.
Research design
A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure.
SAMPLE DESIGN
A sample design is a definite plan for obtaining a sample from a given population. it refers to the technique or procedure the researcher would adopt in selecting items of the sample. Sampling design is determined before collecting the data. there are many sample designs.
Sample size
Here the sample size selected for the study is 60 employees out of 75.
Convince sampling
Under this method every sample in the universe will be selected according to the convince of the researcher.
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Primary data
Data is collected through interview with manager and interaction with employees other internal guide and issuing questionnaire employees. and
Secondary data
Data is collected from journals and annuals company records, textbook website.
Simple Percentage =
Chi-square.
Chi square method is used for difference between the some category and external training. Chi square is an important non parametric test and as such no rigid assumptions are necessary in respect of the type of population. As a non parametric test chi square can be used As a test of goodness to fit As a test of independence
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Where O= observed frequency E= expected frequency Degree of freedom= (D-1) Level of significance= 5%
Area of study
The stuffy was conducted in Sree ganesh industry. The company was located at kanhangad in Kasargod district.
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The purpose of the literature review was to determine what information is available on the relationship of morale and employee performance. Although the specific word morale was not used this text, the Successful Managers Handbook dedicates two chapters concerning leadership and motivational skills (Davis 1992). The authors express the need to foster teamwork, coach and develop others, and the importance of motivating others. This text was more of a self-help book that did not involve quantifiable data
Rodney Nordstrom of Nordstrom and Associates (a private consulting firm specializing in employee productivity) had the ominous task of rebuilding the morale of the Codes Administration for the City of Kansas City Missouri, following the tragedy and subsequent scandal surrounding the Hyatt skywalk collapse. Inspectors were thrown into the mix of corruption in expose that showed them loafing on the job. Nordstrom sites feedback as being the single most positive influencing factor in restoring the employees morale. He sites feedback as being effective in the treatment of all productivity concerns from accident reduction to increasing the number of inspections (Nordstrom 1985). BOCA Past President Gerald Jones took over the directorship of codes for the City of KC Missouri during this storm of controversy. He writes that employee productivity and morale were at such a low that he sought the advise and services of an outside private sector firm to help restore his agency (Jones 1985). In a June 1995 article in the publication Occupational Health and Safety Alan Colledge sites the example of the Union Pacific Railroad diesel shops increase in injury claims over a two year period. The employees felt that management cared more for production than for the well being of the workforce. A ten-member committee was set up with representatives from all sides of the issue. AIM, Attitude, Incentive, Morale was the name given to this team of individuals. The group empowered its employees and gave them a sense of ownership in the decision making process.
20 William Ransom, President of Ransom & Associates (a management advisory firm) writes: The morale of a business allows it to accomplish more than its cumulative talents would suggest. It operates in a synergistic mode using management, employee and customer participation to resolve its problems. He further lists three characteristics of a high morale organization: 1. Gives workers the freedom and autonomy to do their jobs. 2. Rewards the employee for exceeding expectations. 3. Listens to employees, and swiftly act to resolve any disputes. Ransom also sites that high morale organizations are more productive than the competition (Ransom 1995).
Elton Mayo ran a series of experiments from 1927 to 1932 to determine how changing the physical environment would impact production. These tests were dealt primarily with the lighting of the work area at Western Electrics Chicago Hawthorne plant. In a certain control group the test subjects continued to produce consistently even when the lighting was reduced to near darkness. This single control group knew they were being tested. Itwas later determined that the morale and motivation of the consistently productive control group was their impetus for production. This phenomenon would later be calledthe Hawthorne Effect (Fry 1989). Other public administration authorities concur with the findings of the Hawthorne experiments. In the textbook Organizational Theory: A Public Perspective these authors also concluded that the significance of the Hawthorne effect was not the lighting or lack thereof, subjected to the test subjects.
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TABLE-3.1
PARTICULARS
NO : OF RESPONDENT
PERCENTAGE
Below 20 years
10
17
20-30 years
15
25
30-40years
15
25
Above 40 years.
20
33
Total
60
100
INTERPRETATION:
The above table shows that among the total number of 60 respondents,17% of them below 20 years, 25% of them 20-30 years , 25% of them 30-40 yeas, 25% of them 30-40 years and 33% of above 40 years.
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CHART -3.1
AGE
35 30
PERCENTAGE
Attributes
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TABLE-3.2
PARTICULARS
NO; OF RESPONDENT
PERCENTAGE
1-5 Years
13
26
6-10 years
10
20
11-15 years
10
20
16-20 Years
10
21-25year
60 Total Source:primary
100
INTERPRETATION:
Among 50 respondents 26% were having work experience of 1-5 years 20% were having an experience of 6-10 years, 20% were having an experience of 16-20 years, and 10% employees were having an experience of 25years
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CHART-3.2
WORK EXPERIENCE
30 25
PERCENTAGE
20 15 10 5 0 1-5 YEARS 6-10 YEARS 11-15 YEARS 16-20 YEARS 21-25 YEARS
Attributes
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TABLE -3.3
Sample size 60
MARITIAL STATUS
NO; OF RESPONDENT
PERCENTAGE
Married
38
63
Single
22
37
Total
60
100
. INTERPRETATION:
The above table shows that among the total number of 60 respondents, 63% of them are married and 37% of them are single.
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CHART-3.3
MARITAL STATUS
70 60 50 PERCENTAGE 40 30 20 10 0 married single Attributes
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TABLE -3.4
Sample size:60
GENDER
NO; OF RESPONDENT
PERCENTAGE
Female
16
27
Male
44
73
Total
60
100
INTERPRETATION:
The above shows that among the total number of 60 respondents.73% of them are male and 60 respondents of them are male and 23% of them female.
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CHART -3.4
GENDER
80 70 60
PERCENTAGE
50 40 30 20 10 0 FEMALE MALE
Attributes
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TABLE -3.5
PARTICULARS
NO; OF RESPONDENT
PERCENTAGE
Challenging
Serious
20
33
Interesting
10
17
Just to earn
30
50
100
INTERPRETATION
It is interpreted that among the total no of 60 respondent 33% , of them are serious 17% no them interesting , 50% of them just to earn and 05 are challenging.
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CHART-3.5
JOB
50 45 40
PERCENTAGE
Attributes
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TABLE -3.6
PARTICULARS
NO; OF RESPONDENT
PERCENTAGE
Yes
50
83
No
10
17
Total
60
100
INTERPRETATION;
Out of 60 respondents, 83% were work more in existing organization and 17% are not work more in existing organization.
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CHART-3.6
WORK
YES NO
17%
83%
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TABLE -3.7
PARTICULARS
NO OF RESPONDENTS
PERCENTAGE
Heavy
Not heavy
35
58
Moderate
25
42
60 Total
100
INTERPRETATION
It is interpreted that among the total number of 60 respondents,58% f them are not heavy 42% of them are moderate.
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CHART-3.7
WORK LOAD
60 50
PERCENTAGE
Attributes
35
TABLE -3.8 THE TABLE SHOWING INFRASTRUCTURAL FACILITES PROVIDED BY THE COMPANY
Sample size: 60
PARTICULARS
RESPONDENT
PERCENTAGE
Highly satisfied
10
17
Satisfied
20
33
Neutral
30
50
Dissatisfied
Highly dissatisfied
100
INTERPRETATION
Out of the 60 respondents 17% were highly satisfied with infrastructural facilities provided by the firm, 33% were satisfied and 50% were neutral.
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CHART-3.8
. INFRASRUCTURAL FACILITES
50 45 40 35 30 25 20 15 10 5 0 Highly satisfied Satisfied Neutral dissatisfied Highly dissatisfied
PERCENTAGE
Attributes
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TABLE -3.9
Sample size: 60
PARTICULARS
NO; OF RESPONDENT
PERCENTAGE
Yes
10
15
No
50
85
60 Total
100
INTERPRETATION:
Out of 60 respondent 83% were dissatisfied with the grievance handling procedure followed by the company and 17% were satisfied.
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CHART-3.9
GRIEVANCE HANDLING
YES 17%
NO 83%
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Highly satisfied
13
Satisfied
30
50
Neutral
20
33
Dissatisfied
Highly dissatisfied
60
100
INTERPRETATION
Out of 60 respondent 13% of them are highly satisfied, 50% of them are satisfied, 33% f them neutral and 4% of them are dissatisfied wit their job.
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CHART.3.10
LEVEL OF SATISFACTION
50 45 40 35 30 25 20 15 10 5 0 Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
PERCENTAGE
Attributes
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TABLE -3.1 THE TABLE SHOWING THE OPINION ABOUT RULES AND REGULATIONS OF THE COMPANY
Sample size: 60 PARTICULARS RESPONDENT PERCENTAGE
Highly satisfied
Satisfied
29
48
Neutral
28
47
Dissatisfied
Highly dissatisfied
100
INTERPRETATION:
Out of 60 respondents, 35 were highly satisfied .48% were satisfied, 47% were neutral with the opinion about the rules and regulations of the company.
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CHART-3.11
CHART SHOWING THE OPINION ABOUT THE RULES AND REGULATIONS OF THE COMPANY
PERCENTAGE
Attributes
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TABLE -3.12
PARTICULARS
NO; OF RESPONDENT
PERCENTAGE
Yes
45
75
No
15
25
60 Total
100
INTERPRETATION
Out of the 60 respondents 75% agreed that their work related stress level is too high while 25% were of the opinion that the work related stress level is too high
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CHART-3.12
STRESS
25%
YES NO 75%
45
Highly satisfied
13
Satisfied
51
85
Neutral
Dissatisfied
Highly dissatisfied
Total
60
100
INTERPRETATION
Out of 60 respondents, 13% were highly satisfied with the remuneration provided by the company 85% were satisfied and 25 were dissatisfied.
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REMUNERATION
90 80 70
PERCENTAGE
Attributes
47
Highly satisfied
13
Satisfied
51
85
Neutral
Dissatisfied
Highly dissatisfied
100
INTERPRETATION
Out of the 60 respondents, 13% were highly satisfied with the timely feedback prvided by the company. 85% were satisfied and 2% were dissatisfied.
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CHART-3.14
PERCENTAGE
Attributes
49
PARTICULARS
RESPONDENT
PERCENTAGE
Highly satisfied
15
Satisfied
51
85
Neutral
Dissatisfied
Highly dissatisfied
100
INTERPRETATION:
Out of 60 respondents, 15% were highly satisfied with the communication system followed by the company, 85% were satisfied.
50
CHART-3.15
COMMUNICATION SYSTEM
90 80 70
PERCENTAGE
Attributes
51
TABLE -3.16 THE TABLE SHOWING ACCOMODATION FACILITIES PROVIDED BY THE COMPANY
Sample size 60
PARTICULARS
NO; OF RESPONDENT
PERCENTAGE
Yes
60
100
No
100
INTERPRETATION
Out of the 60 respondents 100% were satisfied with their present accommodation facilities provided by the company.
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CHART-3.16
ACCOMODATION
0%
YES NO 100%
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TABLE -3.17 THE TABLE SHOWING THE BENEFITS AND WELFARE FACILITIES.
Sample size 60 PARTICULARS NO OF RESPONDENTS PERCENTAGE
Highly satisfied
20
33
Satisfied
40
67
Neutral
Dissatisfied
Highly dissatisfied
60
100
INTERPRETATION
33%were highly satisfied and 67% were satisfied with the benefits and welfare facilities provided by the company.
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CHART-3.17
BENEFITS
70 60
PERCENTAGE
Attributes
55
TABLE -3.18.
PARTICULARS
NO F RESPONDENT
PERCENTAGE
Very good
12
20
Good
46
76
Not bad
Bad
100
INTERPRETATION:
Out of the 60 respondents 20% agreed that very good relationship with coemployees.76% agreed that good, 4% are not bad.
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CHARTNO: 3:18
RELATIONSHIP
80 70 60
PERCENTAGE
attributes
57
CHI SQUARE AGE GROUP V/S RELATIONSHIP WITH CO- WORKERS AT WORK.
Age Below-20 years. Relationship Very good 1 2 1 2 6 20-30 years 30-40 years Above 40 years Total
Good
12
Not bad
Bad
Total
10
30
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O-E)2
(O-E)
(O-E)2/E
1 2 1 2 4 3 3 2 1 1 5 1 1 1 1 1
1 1.4 0.33 0.4 2.8 2.8 4 3 1.8 2.6 1.6 0.93 0.93 1.3 1.3 0.8
0 .67 1.96 1.20 .20 -1 -0.4 -0.8 -0.8 30 -0.60 0.07 0.07 -.30 .-.30 0.040
0 1.6 0.4489 3.8416 1.44 0,04 1 1.6 0.64 0.64 5.76 0.36 0.0049 0.09 0.009 0.04
0 1.4 1.36 9.604 0.514 0.0142 0.25 0.67 0.366 0.356 2.26 0.256 0.225 0,0052 0.0052 0.05 17.15
TOTAL
Decision: The tabulated value of chi-square at level of significance 5%and 9 degrees of freedoms 0.05, 9=16.919 Since calculated value =17.15.> tabulated hypothesis Ho is rejected and the alternative hypothesisH1 is accepted.
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CHAPTER 3
3.1 FINDINGS
CHI-SQUARE FINDINGS From the analysis it reveals there is a significant relationship between opportunities for improvement and self development and relationship with superiors and co-workers From the analysis it document there is a significant relationship between top
management appreciation in work and considering your suggestion for the improvement of company
At most all the workers have experience of more have 6 years most of them have above 16 years of experience. 73% of the respondents are male. 58% of the respondents feel not heavy about workload in the organization. 83% of the respondents satisfied with the grievance handling procedure followed by the company. 100% of the respond dents are satisfied with the accommodations facilities provided by the company. 88% of the workers were satisfied with the remuneration provided by the company. 75% of the respondents say that work related stress level is too high. 88% of the respondents satisfied with then salary provided by the company. 85% of the respondents satisfied with the communication system followed by the company.
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3.2 RECOMMENDATIONS
An organization can make arrangements of exact pay in bonus where it facilitates the employee to work in better way An organization can reduce the work related stress level of workers.
As the work involved is more hectic and requires a greater deal of physical activity, proper recreational facilities can be provided so that they feel refreshed.
Organization has to develop the environment with proper outline of policies and
Employee welfare facilities like resting room and sanitary condition can be maintained well. Health and safety measures also to be adopted in protection
Job specifications does not give any creative sense for the employees, so management can enrich the job by motivating with different constraints
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3.3 CONCLUSION
The study employee morale and its impact on productivity has observed in sree ganesh industries with conducting the procedures of various analysis where the research reveals that the overall morale in the organization is fair.but with small areas of low coverage like health, safety measures ,welfare facilities and stress factor has to be taken steps for better improvement. Organization employee morale is the major factor to determine the environment. Organization can take steps that make the firm to perform effectively in organization culture and better productivity