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JOSEPH MIRANDA Senior Quality Analyst Engineer


Seven years of experience in the IT industry with emphasis on Quality Assurance. Extensive knowledge on SDLC model, i.e. Agile Scrum and V-model right from Testing Initiation till project closure. Expertise in Manual Testing and designing Test Automation framework, Test Strategy, Test plan and Traceability matrix. Preparing testing templates for Test Plan, Test Cases, Test Scripts, Business Analysis, Gap Analysis, Test Defect Log, Test Case Checklist, various testing metrics, Bug reporting and Defect tracking. Having excellent experience in Software Analysis, Design, Testing, Support of Web, Windows and Client Server Applications. Very good Knowledge of Object Oriented Software Development Methodology. Experienced in Software Test Automation process using HP Test tools (Quick Test Professional, Quality Center and Test Director). Also ClearQuest and Rational Clear Case. Strong experience in Test cases management, Defect Analysis, defect tracking and deliverables management using Quality Center. Extensive experience in different types of testing techniques i.e. Black box, White box, Integration, Functional, System, Regression, Performance and Database Testing. Experience in database testing on Oracle, SQL and MS Access Very good knowledge in Securities, Finance and Banking services and Retail domains. Contributed to completion of all projects on time. Strong analytical and trouble shooting skills. Ability to quickly master new concepts, innovative, self starter and self motivated. Excellent communications and interpersonal skills, also a very good team player.

Technical Skills Automation Tools Test Management Tools Languages Scripting Languages Web Technologies Databases Operating Systems : QTP (8.2 - 10.0) : Quality Center V9.2 : C, C++, SQL : VBScript, JavaScript : XML, HTML, DHTML : Oracle, SQL-Server, MS Access, DB2 : Windows XP/7/NT/Server 2008 R2, UNIX

Education MS in Computer Science.

FIRST CITIZENS BANK, Raleigh NC Senior QA Tester

Aug 2011 Till Date

First Citizens bank caters the banking needs of customers from south eastern part of the US. In addition to banking services, First Citizens offers varieties of investment opportunities, including brokerage and investment services. Additionally it provides wealth management, trust and retirement services. As part of this project data will be stored in Oracle database from different source systems like Frontend Web based applications and mainframe applications. Responsibilities Reviewed requirements and specifications documents to develop and execute Test Plans and Test Cases. Participated in meeting with Release Management and coordinators to manage testing activity. Perform functional testing, regression testing and End to End testing Manually created, developed and executed Test Cases for both Negative and Positive testing. Executed manual testing for all testing scenarios. Participated in System Integration Testing (SIT) and coordinating with the customers for doing User Acceptance Testing (UAT). Tracking the testing activities in Quality Center for managing the testing process. Tracking all the defects identified during the testing phase of the project. Conducted regression and system testing in order to ensure that new code is not causing issues and that defects have been corrected. Worked extensively with development team and created test execution summary document. Created SQL queries for backend database testing. Utilized Quick Test Professional (QTP) for basic automation testing which includes recording and playing testing activities as well as parameterizing values. Performed Data Driven Tests to validate the same scenario with different test data.

Environment QTP 10, Quality Center 9.2, Oracle 11g, .Net, XML, HTML, Windows XP

AT&T Wireless Services, Inc. Redmond, WA QA Analyst

Sep 2009 Aug 2011

AT & T wireless is a leading wireless service provider in the United States headquartered in Redmond, Washington. AT&T Wireless has about 30,000 employees and about 12,000 Non Payroll Workes.. AT&T Wireless managed multiple Domino/Lotus Notes web based application to maintain their Non Payroll workers(Temporary workers) and also to Annual Bonus and Merit Plans(AMBP) application.

Responsibilities: Created Test plans and Executed Test Cases, Test Scripts using Use Cases and Requirement Documents. Created and uploaded business requirements in Quality Center. Interacting with Clients to analyze the Enhancements and Bug Fixes. Proficient in GUI testing by inserting various verifications and data driven testing for functionalities that requiring inputting dynamic data. Maintained defects in Quality Center based on Defect Tracking Life Cycle. Performed backend testing using SQL queries through TOAD. Re-execution of the test scripts on resolution of the defects. Analyzing test results, identifying issues and suggesting resolution. Actively participated in daily defect meetings, reviews and walkthroughs. Developed & distributed daily defect snapshot and testing statistics report for management. Designed and developed reports based on custom requirements using Quality Center.

Environment: Domino/Lotus notes, SQL Server Quality Center 9.0, Internet Explorer.

Capital One Bank, Richmond VA QA Engineer

June 2007 Sep 2009

Capital One bank is one of the largest credit providers in the United States, needed to test the enhanced scalability and performance of the Business Intelligence (BI) data warehouse and Online Transaction Processing (OLTP) databases. Company has built delinquency data mart to report status to the recoveries department before moving to collections and the mangers do trending analysis on late payments.


Analyzed functional requirements and use cases to develop Test Plans, Test cases for both positive and negative tests. Formulated detailed use cases for increasing core component test coverage to facilitate regression and automation testing Managed and maintained test repository using Quality Center Developed User-Acceptance Test scripts and assisted users in conducting UAT Performed functional, regression and integration testing Participated in meetings for documenting Test Plan/Test Cases as per business requirements and Verified data by executing SQL queries

Performed manual testing and Automated regression testing using QTP Developed user defined functions to support the automated scripts Updated test cases and actual results in Quality Center Managed defects and resolutions using Quality Center

Environment QTP 9.2, Quality Center 9.0, J2EE, Servlets, JSP, HTML, DB2, SQL Server Windows 2000. Apollo Hospitals, Chennai, India QA Tester Aug 2005 June 2007

Apollo Hospitals is a chain of Hospitals located in multiple locations in India. Hospital Information Management System (HIMS) is a user-friendly health care information system, which automates each activity in a hospital. From patient registration, admission into the hospital, providing room, room allotting management, patient care management, blood bank inventory and management, pharmacy, operation schedule, payroll, financial accounting and finally billing for all.

Responsibilities Reviewed Business Requirement Documents and Technical Specifications. Involved in the preparation of Test Plan specifying an overview of testing approach, testing strategy, roles, responsibilities and its scope. Developed Test Cases and executed them manually. Included Positive and Negative flow while writing Test Cases. Interacted with designers and software developers to understand application functionality and navigational flow. Worked with Business system analysts and devolvement team on system-investigated requirements. Analyzed the release schedules and maintained the defects. Responsible for developing Test Cases utilizing Test Director. Provided clear and concise feedback to Development team on recurring errors both on an individual and team basis with the aim of minimizing the defects that can be there in final release. Used TestDirector for defect logging and test management. Tested all phases of the system and used the existing Test Cases for testing the later phases of the system. Extensively used SQL queries for backend testing. Interacted with the end users and actively participated in the User Acceptance testing. Communicated issues and verified issue resolution.

Environment Manual testing,TestDirector 5.0, Visual Basic, Oracle, SQL, Oracle Reports, Windows 9X/2000/NT, HTML, DHTML, VBScript.