PMS/JPH/HT206/ELENA

GLOBAL DISTRIBUTION SYSTEM (GDS) is designed for students who want to start a career in the travel industry or upgrade their professional competence in travel counseling. The course is designed to familiarize students with the basic standards in air travel pricing and ticketing, to provide them with sales and customer service skills,

PMS/JPH/HT206/ELENA

 GLOBAL DISTRIBUTION SYSTEM (GDS) is designed for students who want to start a product knowledge and destination awareness and computer reservations systems. It contains general information about fares and ticketing, reporting plans, ticketing agreement tables, tickets, journey and passenger types.

PMS/JPH/HT206/ELENA

Upon completion of this course, students should be able to:1. describe precisely the function, command, classes of service and basic fare in GDS 2. demonstrate flight availability, the field for (Passenger Name Record) PNR and queue system methodically (C3) 3. demonstrate reservation, pricing an itinerary, ticketing process and determine currencies conversion in GDS (C3)
PMS/JPH/HT206/ELENA

Upon completion of this course, students should be able to:4. verify correctly the timatic web, Direct Reference System (DRS) and different features of format finder related to GDS (P6) 5. acquire accurate knowledge and information on how to make a reservation completely (A3)

PMS/JPH/HT206/ELENA

1.0 INTRODUCTION TO GLOBAL DISTRIBUTION SYSTEM History of Global Distribution System (GDS), types of Global Distribution System (GDS), function and terminology of Global Distribution System (GDS) and special keys command in Global Distribution System.
PMS/JPH/HT206/ELENA

2.0 ENCODING AND DECODING

The concept and process of encode and decode cities, airports, airlines, car rental and hotels accurately.

PMS/JPH/HT206/ELENA

3.0 FLIGHT AVAILABILITY

Basic flight availability Return flight availability Direct access Availability and minimum connecting time itinerary.

PMS/JPH/HT206/ELENA

4.0 PASSENGER NAME RECORD (PNR)

Passenger Name Record (PNR) Mandatory field information for PNR Optional field information for PNR.

PMS/JPH/HT206/ELENA

5.0 SEAT RESERVATION

Seat assignment and seat map function Flight seat map, assign seat by number and seat map Cancelling seat assignment.

PMS/JPH/HT206/ELENA

6.0 RESERVATION FOR OTHER TOURISM SERVICES

Reservation procedures for other tourism product/services (car rental, cruise, rail transportation and hotel room) Retrieve information Index search qualifier and optional sell field

PMS/JPH/HT206/ELENA

7.0 FARE DISPLAY AND FARE RULES

Basic fare, shoppers fare, fare rules Class of services Basic restriction

PMS/JPH/HT206/ELENA

8.0 ITINERARY PRICING AND E-TICKETING

Pricing an itinerary, paper ticketing and e-ticketing, issuing ticket, interline ticket, ticketing with consolidator fares, voiding ticket, comparison between paper ticketing and e-ticketing.

PMS/JPH/HT206/ELENA

9.0 QUEUES
Concepts of queue system, counting the PNRs on queues, accessing a queue and a queue placement remark Manually place PNR on queue and queue task..

PMS/JPH/HT206/ELENA

10.0 CURRENCY CONVERSION AND OTHER MISCELLANEOUS FUNCTION Calculate, convert and display currency conversion, dates, time differences, temperature and distance, and other miscellaneous function.

PMS/JPH/HT206/ELENA

11.0 DIRECT REFERENCE SYSTEM (DRS) AND FORMAT FINDER Functions of DRS. Access and use of DRS Functions and content feature of format finder Index, search and favorites feature of format finder.

PMS/JPH/HT206/ELENA

12.0 TIMATIC WEB

Information or requirement for passport, visa, health, country information, terms and definitions, city and country codes and news related to Timatic Web.

PMS/JPH/HT206/ELENA

13.0 MAKING RESERVATION

Making flight reservation and other tourism product/services.

PMS/JPH/HT206/ELENA

The course is assessed through coursework

PMS/JPH/HT206/ELENA

 Quiz (minimum of 2) Test (minimum of 2) Labwork (minimum of 6)

10% 30% 60%

PMS/JPH/HT206/ELENA

 Airline ticketing impact of changes in the airline ticket distribution industry: report to congressional requesters. 2003. DIANE Publishing. IATA Ticketing Handbook. (2010/2011) 42nd edition. Doris S Davidoff, Philip G Davidoff (1995). Air Fares and Ticketing. Prentice Hall. Frederic P. Miller, Agnes F. Vandome, John McBrewster. 2010. Galileo Crs. VDM Publishing House Ltd.

Official Airline Guide. 2000. OAG Travel Planner, Hotel & Motel Redbook: The Official Lodging Directory of the American Hotel & Motel Association. Volume 42, Issue 2.
Semer-Purzycki Jeanne (2000). A Practical Guide to Fares and Ticketing. Delmar Publisher
PMS/JPH/HT206/ELENA