BIODIVERSITY-variety of species;STAKEHOLDER-person or group who is part of;HOST COMMUNITY-local or indigenous people;SUSTAINABLE TOUR.

=sustainable development in natural&urban areas;ECOTOURISM=natural areas,focus on ecology; INCOME GENERATING=opening jobs;CHAIRPERSON-predsedavajudi;CHEAP LABOUR=jeftina radna snaga;OVERSATURED=being full;reclaimed land-taken from the sea;TOURISTS RECEIPTS-profit od turizma;OCCUPANCY RATE-numb of seats/room sold;RETURN RATES-visitors coming back again to the same place;FARMSTEAD-farm with a land rounded;EYESORE-ugly sight,unpleasant;INFLUX-arrival in great number;OPEN TICKET-no specific return day;OFF LINE CONNECTIONS-changing air companies;BLACKOUT PERIOD-high season;PURSERmain flight attendant;COMPARTMENT-room on a train;BRUNCH-breakfast or early lunch;ROLLING STOCK-engine,carriage;CONGESTION-traffic jam; SHIPYARD-wher ships are built;JOB APPRAISAL-kad se zaposleni sastaje sa poslodavcem da priaju o ciljevima,napretku;VISTOR"S BOOK-knjiga utisaka;BENCHMARKING-uporeivanje kompanije sa uspjenom kom.u cilju unapreivanja;SUGGESTION BOX-place where customers or staff can leave ideas;HUSTERY SHOPPER-somebody hired by the organization who visits some department of the organization&reports back on the experience;SERVICE CHARTER-publicity displayed document describing the quality criteria of the organization;PERFORMANCE STANDARDS-list of tasks involved in the job with the type of behaviour and the level of srevice expected;PREFERENCIAL TREATMENT-when you treat some people with more respect than the others;INCENTIVE SCHEME-for staff who deliver outstanding levels of performans;COUNTER-desk where you can order the food;CASH TILL/REGISTER-where you pay;CARRYING CAPACITY is...max num.of tourists visiting a destination at the same time RETAIL-sell goods to the public through shops;RRP-recommended retail price;RETAIL THERAPY-it"s not shopping,it"s retail therapy;WHOLESALE-sell goods in large quantities,usually to be sold again;WELL-DRESSED-wearing elegant clothes;WELL-GROOMED-looking neat&clean;TRAINEE-still learning how to do the job;OVERHEADS-running costs;DIVIDE ROOMS-odvojene sobe;CORE-central part,most important part;BANQUET-large,impressive meal,formal meal for many people on a special occasion;TARIFF-table of prices/rates;PUBLISHED-officially announced(full price);FREE SALE-selling without contract with the hotel;RACK RATE-rack(place with leaflets);10%discount;CORPORATE RATE-business;CONFERENCE RATE;WHOLESALE-touroperators;ROOM ALLOCATION;BREAK EVEN POINT-no profit,no loss;POPCULTURE TOURISM-traveling to locations featured in film,literature&music;FILM-INDUSED DESTINATION IMAGE-tourist want to visit locations or film-studios where their favourite films or series were made; RESPECTING locals,culture,customs; CYCLE tours;adverse<>benefitial EFFECTS;gateway CITY, joint venture;club class-business class frequent flyer,CUSTOMER defection,retention;centrally-located;mileage programme-frequent flyer;ROOM RATES/prices

to acknowledge-accept as true;to announce-tell oficially;to claim;to concede-admit;to imply-suggest something is true not directly;to maintain-keep stating;to observe-notice;to point outstress,underline;to remark-notice;to replay-answer;to reveal-discover;to state-say formaly;to persuadeconvince;to urge-advice,to lure-attract;to lack-don"t have enough;to displace-move;to venturedare,take the risk;to repatriate-send back to the country of origin;to generate=create;to

stray=wonder;to advocate-present support idea;to plummet-decrease quickly,to give the floor-invite to speak;to cost/pay the earth-a lot,expensivegimmick-trick;pros&cons-za i protiv;autenticity-being real or true;;guidelines-detailed instructions;;optimum-best,most likely to bring succed,principlelaw,rule,theory;;adverse effects=negativne posledice; overuse=troenje sredstava;key cards=main switch for the room( ???) manageable-st can be controlled;beneficial effect=advantage;eroded=uniten;comodity-goods;viable-able to work or succed;fair trade-organized movement to help producers in developing countries;cruelty-free/against animal testing=production not harming animals;disused-not functioning; further comment-more debate;;;havoc-chaos;holidaymakerstourists;bill-check:note-bill;single-one-way;return-round trip;underground-subway;pavementsidewalk;subway-underpass;holiday-vacation;autumn-fall;roundabout-traffic circle;lightssignal;hindsight-understanding situation after it happend,cut it fine-leave just enough time to do something;fast track-fast line;bemoan-complain;pamper-make sb very comfortable;spell?disasterpredict;muster station-gathering point in emergency;,venture-project;swift-fast;;bidoffer,price;substantial-considerable

1.inf/gerund On their way to the airport,jeff&steve had to stop to fuel(fuel)the car because she had forgotten to do(do)it before the trip.He stopped driving(drive)at the gas station and she suggested having(have) a cofee.He insisted on leaving(leave)soon to avoid being(be)late. 2.phrasal v. pick,run,hang,make,back,put,show--for,out,up,up,in,out,up,around My cousin was supposed to pick us up when we arrived and put us up his flat in NY.He changed his mind and backed out at the last minute so he didn"t show up at the airport.We ???for hours and then we made for the next station. 3.vocab. All stakeholders were invited to comment on the new resort preposal.When there are no new customers,the market is oversaturated.depletion of resources is a very urgent issue in sunstainable development.Retail prices are always higher than when you buy at wholesale goods.flight attendants are aupervised by a purser.Benchmarking involves comparing your company with others 4.rolling,vested,host,fruitful/collaboration,community,stock,defection The host community of his island resents the impact of mass tourism.British railway had to improve its rolling stock to serve the passengers from Eurostar.They hoped to have fruitful collaboration with all partners,but they failed. back out-stop being involved;break down-because used up;break even-neither losing money nor making profit;call off-cancel;check in-register at hotel,airport;drop off-leave; fall through=fail;get around st-deal with st;get on-board;get in-arrive;get away-go on a holiday;look around-visit a place;live up to-be as good as expected;make for-move towards st;make st out-write a form;miss out on-propustiti;pick upcollect;put sb up-provide sb with accomodation;pull out-train going from station;pull up-train reaching station;pull in/over-car stopping;put off-delay;press on-move forward;run out of-ponestane;sort out=organize; see sb off-go with sb to the airport/train station(ispratiti);set up-arrange to happen;establish a company;set off/out-begin a journey;set off-aktivirati,odvojiti;set sail-ship sailing;stop over/off-make a visit on the way;sorted out-looked up;take off-plane going up;touch downplane landing;take up-accept the offer/start a hobby;

Before she left home she had sorted out where she wanted to go.As she didn"t want to miss out on seeeing Niagara Falls,she had decided to cut down her expenses by asking her unckle to put her up while she was in NY.She was also going to loook up some old friends she hadn"t seen for a long time when she was in San Francisco. The travel consultant called up the information abou flights on the computer screen.Susan was setting off from London on 1stMay.The travel consultant tried to persuade Susan to book the shuttle service to the centre of NY but Susan said she did not need transport as her uncle would be picking her up.Hopefully the plane would not be delayed and he would not have to hang around the airport too long! When the travel consultant hadall the details she promised to draw up/make out the itinerary and to ring Susan as soon it was ready.That night Susan sorted out all her papers and holiday brochures before she rang her unckle to tell him when she would be arriving in the States.They were cut off twice,but thankfully they were eventualy able to speak.at the end of the call when she hung up/ring off she knew that he was looking forward to seeing her. That"s not what I meant when I said,"Can you drop me off at the beach,please".I get up at six.The plane takes off at7.The plane took off(leave the ground).I took the book off the table.He took off his jacket(remove).I can take 5per cent off the price off a ticket(discount).The travel agent sorted out her itinerary(organize).The tour guide will look after the group.The bus broke down.We had to hang around for 3hours while they mended it.Even at the busiest time of the day,it now takes business passeng.only1minut to pass through the barriers to go airside.To carry out-perform,conduct;to dealwith-solve,handle;When Susan was in the High Streeet she called in at the travel agency to book her ticket to the States. IDIOMS 1.Airlines are reluctant to admit that delays,poor in-flight service&cramped,uncomfortable seats are the cause of air rage 2.He"s always going on holiday to interesting&exciting places all over the world,he"s such a globe trotter 3.Many tourists staying in the area are kept in tourist ghettoes where they rarely get a chance to meet locals&experience their culture 4.Altrough the flight was fully booked,there were several seats avaible at the last minute,because of no-shows 5.Local restaurants are very cheap,so you won"t break the bank by eating out every night 6.$15 for a hamburger with fries?What a rip-off! 7.I travel a lot on business,so i seem to spend most of my life Living out of a suitcase 8.I really enjoyed the cruise,through it took me a few days to find my sea legs 9.I hadn"t travelled anywhere for ages,and then suddenly I got itchy feet and went on this journey 10.I always travel light.I usually take a very small suitcase 11.I don"t like busy resorts,I prefer to go somewhere off the beaten track 12.Don"t eat in restaraunt.It looks nice from the outside,but it"s a real tourist trap. GERUND-glagolska imenica He was tired of blaming himself. of predlog ispred gerunda INFINITIV-ist glagol He was forced to marry her. forced ima drugi glagol ispred sebe Although tourism earns a fortune from making(make)people"s fantasies come true,the industry has a great deal to learn(learn)about customer relations.The peak season has not yet begun&already reports of long delays&passenger frustration are starting to appear(appear).Last month holidaymakers in Milan complained about waiting(wait) for hours for their baggage,while in Spain a reputable carrier decided to bus(bus)British passengers into France so they wouldn"t be forced to lose(lose) an important time slot. Over the years the general public has become tired of listening(listen) to excuses.What is achieved by blaming(blame)delays on needing(need)spare parts or by not bothering(bother)to reply(reply)when passengers complain?Instead of blaming(blame)circumstances beyond their control or

accusing(accuse)passengers of not carring(not care)how the industry works,operators,airlines and seat brokers must realise that the fault lies with those who are proud of increasing(increase)passenger numb each year,yet obtain these increases by urging(urge)customers to take(take)holidays at ridiculosly low prices.Of cource,it"s very tempting to ask(ask) how customers can expect a high standard if they pay 55$.However,this summer"s problems are already threating to spoil(spoil)the image created by the majority of the industry.It is the time the responsible operators&airlines joined forces to protest(protest) for the good of the industry as a whole.Unless they do so,the package holiday industry is likely to remain(remain) the poor relation.However,cheap their ticket,holidaymakers do not deserve to be treated(be treated)in the way some frequently are. The last 33years have been seen a huge rise in mass tourism,and this has inevitably led to enviromental degradation in all areas.Land resources such as minerals depleted in order to supply the industry with building materials&food.Deflorestation of wooded areas&the restructuring of beaches to build resorts have led to soil erosion,while wildlife has suffered as many animals" natural habitats have been destroyed.Car,hotels and resorts cause pollution by burning fossil fuels and this has led to a depletion of the ozone layer.Acid rain,which damages trees&buildings,&steady rise in global warming.At the same time,dumped rubbish&other waste pollutes soil&w , to create even more air pollution.What were once areas of natural beauty or historical sites are now little more than overcrowded rubbish tips,while towns&cities groan under the weight of 1000of visitor.All over the world,concerted efforts are being made to prevent tourism having a major negativ impact on the world's ecosystems.In many countries,for example environmental impact assesments has to be caried out before any major tourist development is started,while invironmentalk audits are carried out on existing organisations to access... UNESCO has designed some places heritage sites and biosphere reserves.The EU has desiganed some area as environmentally sensitive areas and special protection areas to protect wild birds.The EU has also created the blue flag award given to beaches which are clean and have tourist facilities which have minimal negative impact on the environment.Meanwhile the WTTC runs the green globe educational program for travel companies that are concerned about the envir.Energy management programs are also carried out by many travel co vhich help those companies to cut down on thair running costs.Environ.support groups such as Greenpeace friends of the earth and friends of conservation do not think so,which is why they will continue to encourage ecotourism(and other aspects of sustainable and responsible tourism)and put pressure on gouvernment. Sustainable solutionsfor green hotels:1.start a linen(both towels and sheets)reuse programs in all guest rooms.2.switch to low-flow toilets3.use the electricity main switch for inserting kay cards4.switch to energy-saving light bulbs in all guest rooms and lobbies,use sensors and timers for infrequent areas5.buy food and guest amenities in bulk(i.e.use refillable hair and skin care dispensers)6.educate your stuff to turn down heating/air-conditioning when rooms unoccupied7.install solar pannels and green roof8.minimise the use of papper9.buy office and guest amenity products containing recycled,organic,fair trade and cruelty-free materials10.provide recycling bins in guest rooms or hallway INFINITIVE=to+verb;GERUND=verb+ing afford,arrange.choose,claim,decide,demand,expect,fail,hope,manage,offer,plan,promise,refuse,underta

ke++INFINITIV//admit,anticipate,consider,delay,dely,involve,justify,midd,miss,postpone,recommend,risk ,save,suggest++GERUND