400 Rose Band Lane, Tempe, AZ 44304 | (566) 333-3591 | yolanda.smith@hotmail.

com

Yolanda Smith
CAREER Customer Service professional with 7+ years of experience seeking full time Customer
OBJECTIVE Service Position in the Temple, AZ area.
PROFESSIONAL Total Finance Solutions, Tempe, AZ
EXPERIENCE Call Center Representative, 2005 – 2008
• Performed inbound/outbound collection calls utilizing a predictive dialer; ranked in
the Top 5% in the Collections Department, processing 180 inbound and outbound
calls per day
• Handled inbound collection calls, routed calls to correct departments and resolved
customer service issues regarding credit and financing promotions – meeting daily
performance goals of 10 accounts per day
• Responsible for collecting and negotiating payment arrangements on accounts that
were 30 to 260 days past due, adhering to FDCPA rules and regulations.
• Selected to handle accounts that were 120 to 365 days past due, a more challenging
and high value account type.
Peabody Law Office, Tempe, AZ
Administrative Assistant, 2004 – 2005
• Performed clerical, data-entry, and customer service duties for a wide variety of
companies, including answering phones and resolving customer service issues.
International Appliance Mart, Tempe, AZ
Office Support Staff Member, 2003 – 2004
• Conducted a variety of office administration tasks, including invoicing, data-entry,
filing, routing calls, and taking messages.
Worldwide Wireless, Tempe, AZ
Sales Representative, 2001 – 2003
• Sold new wireless service plans and add-ons for Verizon Wireless, Cingular, and T-
Mobile, exceeding monthly sales goal by 100%.
• Instituted daily and monthly sales goals, creating for the very first time a way to
measure sales performance for individuals and the entire sales team.
• Acquired new corporate customers through aggressive cold calling, resourcefully
obtaining new leads through publically available sources.
• Assisted fellow Sales Representatives achieve their sales goals, resulting in a 300%+
increase in kiosk phone sales.
• Worked with customers and the mobile provider’s customer service department to
resolve customer billing issues, ensuring a high level of customer service.
1800-Cellular, Tempe, AZ
Sales Representative, 1999 – 2001
• Conducted outside B2B sales during my personal time in addition to working a
regular retail sales shift, increasing both individual and store monthly sales goals.
• Provided customers with an extreme level of customer service, resulting in winning
the personal referral of a Company Owner and the successful sale of 50 phones to
Company employees.
EDUCATION Tempe High School, Tempe, AZ
Graduated 1999
ADDITIONAL • Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook, Publisher).
SKILLS • Able to type 75 wpm accurately.