Familiarization

1.1) System Access login information

Platforms / Applications Windows Wireless (SSID: ON_NOC_Staff) Wireless (SSID: ON_NOC_guest) Email Outlook / Webmail NOC shared drive Z:\\172.16.107.238 BMC Remedy GE SmallWorld Username *your name* (default, provided by HR) n/a n/a *your name* (default, provided by HR) noc *your name* (default) root Password Opennet*03 (default) connoc29a OpenNet123 Opennet*03 (default) noc 123 *empty*

1.2)
Symbol

CO (Central Office) Address / COLO and NetCO location

Name Address Postal Code Co-location Room 2 floor
nd

NetCo Room 2 floor

nd

TS

Tuas Telephone Exchange

9 Tuas Avenue 3

S(639408)

JW

Jurong West Telephone Exchange Bukit Panjang Telephone Exchange Ayer Rajah Telephone Exchange Ang Mo Kio Telephone Exchange Orchard Telephone Exchange East Exchange Bedok Telephone Exchange

2 Jurong West Street 75

S(649112)

1 floor

st

3 floor

rd

BP

40 Woodlands Road

S(677919)

2 floor

nd

2 floor

nd

AR

1000 Dover Road

S(139652)

3 floor

rd

3 floor

rd

AM

25 Ang Mo Kio Avenue 1

S(569969)

2 floor

nd

3 floor

rd

OC

31 Exeter Road

S(239732)

3 floor

rd

3 floor

rd

ES BD

9 French Road 185 Upper East Coast Road

S(209232) S(455282)

4 floor 5 floor
th

th

4 floor 5 floor
th

th

TP

Tampines Telephone Exchange

200 Tampines Avenue 5

S(529647)

3 floor

rd

3 floor

rd

Colo and NetCO location

1.3)

QP (Qualifying Partner) Name and ID:

QP ID 01 02 03 04 05 06 07 08 09 10 11 QP Name Nucleus Connect Singtel OpenNet BlueTel Reserved M1 Viewquest IDA Nucleus Connect 2 Nucleus Connect 3 Starhub

1.4)

Email Outlook Setup

First step: Click on tools and access the account settings option shown on the screenshot below.

Second step: Double click on the email that is shown under the center. (The one that's highlighted)

Third step: Under Change Email Account, click on "More Settings..."

Forth step: Add a mailbox and name it "fault" under the Advance tab

1.5)

QP and SNOC Contact

Telephone 6333 7042 6808 2727 (not live service) 6808 2890 (live service) 1800 838 4766, press 3 6866 1949 6655 5500 Fax 6338 5499 NA Email g-snoc@singtel.com noc@nucleusconnect.com

Company SNOC Nucleus Connect

BSDA (Singtel) Viewquest M1

NA NA NA

g-bsdaftth@singtel.com noc@viewquest.com M1cs_opco@m1.com.sg feopco@m1.com.sg

M1 TEAM Person In Charge Contact Number Schedule 1 (Residential End User Connection) Samantha Lim Max Goh Rita Tay 66555112 / 97630115 66555857 / 96826470 66555101 / 96809099

Email limsl@m1.com.sg gohgp@m1.com.sg tayst@m1.com.sg

Schedule 2 (Non Residential End User Connection)

Gary Chang Noor Bee Timothy Loke Ang Koh Lye NOC Team Stephen Lim Freddi Hamdani

81010168 66555826 / 93670170 66555870 / 98755441 66555414 / 96837192 66555500 66555622 / 90477740 66555750 / 81010131

changwk@m1.com.sg noorbee@m1.com.sg timothyl@m1.com.sg angkl@m1.com.sg gnoc@m1.com.sg limsh@m1.com.sg freddih@m1.com.sg

NOC (24 x 7) Hotline 6655 5500

Site Implementation

1.6)

Support Contact
ALU (Alcatel Lucent) Contacts Email Kwanghuei.goh@alcatel-lucent.com li.xie@alcatel-lucent.com Balasubramaniyan.patchannan@alcatellucent.com Harold.lim@alcatel-lucent.com IT Support elinus@smepl.sg BMC NA IP Phone NA Building Infrastructure NA Contact 9832 7695 9732 9208 9101 8260 9823 7318 9122 5250 9826 5386 8522 0908 6788 0022 6723 8833

Name Goh Kwang Huei (Team Lead) Xie Li (Remedy) Bala (Small World) Harold (TT and JDSU developer) Shankar Elinus BMC IP Phone issues Equinix Call Centre

1.7)

ICO Interconnection Offer

http://www.ida.gov.sg/Policies%20and%20Regulation/20100205131156.aspx

Important ICO Schedule 1, 2, 4, 5, 13, 14

1.71) How to install SmallWorld

Go to Local Drive\Smallworld\product\config and double click on config.exe, It will pop up the new dialog, and double click on Start Menus from new dialog, like below,

It will display another dialog, where you can configure your SmallWorld system.

Select the production image from available programs, and then click on create Icons. Now you are done your configuration on your computer, please go to & click Start Menu All Programs Smallworld Product Configured program

1.8)
Terms ICO ON QP RSP TT JI JOS CO Co-Lo KSC SNOC ONOC NC PAP COF SC NFF FTP MR LUP MDF

Abbreviations
Words Interconnection offer OpenNet Qualifying Persons Retail Service Providers Trouble ticket Joint Investigation Joint On Site Central Office Central Office Location Key Sub Contractors Singtel Network Operation Centre OpenNet Network Operation Centre Nucleus Connect Physical Access Procedures Cause of Fault Serving Cabinet No Fault Found First Termination Point Mass Rollout Life Upgrade Project Main Distribution Frame End user Fiber Distribution Frame Passive Optical Network Optical ethernet Optical time-domain reflectometer Field Technician Service Level Agreement Service activation period Network Inventory Work Order Request for Service Request for Activation Work Activity Report Common Known Cause Definitions Legal terms and conditions between OpenNet and QP and/or KSC <- Self explanatory OpenNets customers (example: M1, Singtel, Nucleus Connect, Viewquest, etc) QPs customers, major Telco companies (example: Singtel, M1, Starhub, etc) Remedy system ticket order Fault investigation involving ON, QP and KSC at 1 or multiple sites CO, MDF, EU <- Self explanatory Exchange building where ON dark fiber are <- Self explanatory Singtel contractor <- Self explanatory <- Self explanatory 1 of ON clients or QP Procedures request to access Central Office <- Self explanatory The MDF room where the fibers will be distributed to different housing blocks <- Self explanatory Fiber connection point in end user house <- Self explanatory A dedicated room in a building or at ground floor of HDB flat where all cables are distributed to different areas <- Self explanatory Location at CO, place where ON dark fibers are distributed Shared network, splitters involved Equipment to test signal loss in fiber connection Dedicated Line, no splitter involved An optoelectric instrument use to measure light loss, able o measure distance of loss Technician attending to on-site appointment Delivery of time and service to ensure tasks are completed. <- Self explanatory Consist of information like cable, route, etc found in mini ticket <- Self explanatory <- Self explanatory (day when service is live) <- Self explanatory (day when its activated) Summary work report submitted by PAP escort temp staff to ON Mean more than 1 circuit affected.

EU FDF PON PON Meter OE OTDR FT SLA SAP NI WO RFS RFA WAR CKC