Sie sind auf Seite 1von 6

Human resources KRAs include KRAs (can apply for KPIs management): 1.

Recruitment & Selection Reduce Average time taken to fill vacancies Reduce Average cost per recruitment Finalize selection in 5 weeks for each individual position Workplace accidents Reduce workplace accidents 2. Building capabilities and organizing learning Training All workforces below middle management should receive a minimum of 4 days training. Maximize induction training. Maximize training workshops Employees Development Training needs analysis & Competencies development. 3. Performance Management Performance Appraisal Managing Employees through KRAs Achieve 100% performance appraisals against total employees. 4. Monitoring employee deployment 5. Compensation and benefits. 6. Employee Relations 7. Statutory Compliance 8. Reward Management 9. Effective HR management systems, support & monitoring 10. Workplace Management Reduction in absenteeism per employees Increase in employee satisfaction Talent retention and turnover ratio. Reduce the labor turnover Benchmark total HR costs externally. 11. Safety and Health Workplace Related documents Human resources KPI All key result areas All KPI examples KPI ebooks (download free and ref all ebooks related to KPI application). Why KRAs? Have clearly defined and achievable goals or dashboards. Measure and communicate your progress during the year in terms of identified targets. Manage your skills development. Identify areas for development (skills gaps which exist). Contribute to the companys wealth creation. Obtain timely communications and feedback that will allow you to stay aligned and change direction when needed. Promote an environment of alignment and self-management. Samples / examples of Human resources (HR) KPIs (key performance indicators) are popular with organizations, human resource department etc. These Human resources KPI will help you develop KPI for your operation. You can use free sample / example Human resources KPI as follows: 1. Recruitment KPI They includes KPIs about recruitment process. 2. Training KPI They includes KPIs about training process. 3. Health and safety KPI They includes KPIs about health and safety.

4. Performance KPI They includes KPIs about performance management. 5. Employee loyalty KPI They includes KPIs about employee loyalty. 6. Working time KPI They includes KPIs about working time. 7. HR efficiency KPI They includes KPIs about efficiency of workforce. 8. Compensation KPI They includes KPIs about compensation and benefits. 9. Labor relation KPI They includes KPIs about labor relation in company. 10. Regulation compliance KPI They includes KPIs about regulation compliance. 11. Employee satisfaction KPI They includes KPIs about employee satisfaction. 12. HR budget KPI They includes KPIs about HR budget. 13. Job leaving KPI They includes KPIs about job leaving. 14. Workforce information KPI They includes KPIs about workforce information Related documents Sample KPI (all KPI for marketing, sales, HR, manufactoring ) What are key performance indicators KPI ebooks (download free and ref all ebooks related to KPI application). Recruitment costing KPI Recruitment costing per position. Recruitment costing per position per channel Average sourcing cost per hire Average sourcing cost per hire. Sourcing costs include advertising, referral and agency 2. Recruitment time KPI Average time to recruit. Calculating from date ofrecruitment require to date of employee hired. Average time to recruit per position. 3. Recruitment source KPI Number of CVs / per channel Recruitment source ratio. Ratio between internal versus external recruits. 4. Selection KPI Average number of interviews from submitted resumes. Track the number of converted submittedresumes to interviews. Number of qualified candidate compared to resumes. 5. Recruitment efficiency KPI % recruitment achievement meet hiring plan % new hires achieving 6 months service % new hires achieving 12 months service % new hires achieving satisfactory appraisal at first assessment Related documents Human resources KPI Sample KPI (all KPI for marketing, sales, HR, manufactoring ) KPI ebooks (download free and ref all ebooks related to KPI application). List of KPI mistakes

Building KPI system plays an important role in evaluating job performance of individual parts, divisions and the companys objectives and performance management system in general. The development of KPI metrics help to create measurement systems, information systems throughout the organization. When building KPI system, you should note the following factors: Do not create too many KPI, KPI be built around 3-5 KRAs. KPI should change to suit each stage (depending on your goals). Limit 3-7 KPIs per process/function. If you need more information for KPI, please leave your comments at the end of this topic. Training KPIs include key performance indicatorsas follows: 1. Training costing Company training expenditure (% of salaries and wages) 2. Training hours Average number of training hours per employee 3. Training certificates Number of employees completing sponsored MBA programs 4. Training courses Number of courses offered Number of courses implemented. 5. Training satisfaction Employee satisfaction with training. 6. Training budget % of HR budget spent on training Average training costs per employee 7. Training results % of employees gone through training Average time to competence. That is average time it takes until expected competence level is reached. % & employee reach competence after training. 8. Training penetration rate It measures the percentage of employees completing a course compared to total number of employees employed. 9. E-learning training e-learning courses utilized % of e-learning pass rate Health and safety KPIs include key performance indicators as follows: 1. Health and safety non-conformance KPI Number of non-conformance per year / quarter.. Number of accidents per year. Number of reportable accidents year. Number of reportable non-fatal accidents per year. Number of solved safety non-conformance for the month. Percentage of corrective actions closed out within specified time-frame. Percentage of fatal accidents relative to all accidents per year. 2. Health and safety training KPI Percentage of staff with adequate occupational health and safety training. Total of hours in safety and health training in the month. 3. Health and safety representatives KPI Percentage of attendance at occupational health and safety committee meetings. Percentage of health and safety representatives positions filled. Percentage of issues raised by H&S Reps acted. Percentage of occupational health and safety committee recommendations implemented. 4.Health and safety Costing KPI

Cost of solved safety non-conformance for the month. Health and safety prevention costs within the month. 5.Health and safety results KPI Lost time (in hours) due to non-fatal accidents per year. Lost time (in hours) due to accidents (including fatalities) per year. Performance KPIs include key performance indicators as follows: What is difference between competence appraisal and performance appraisal? Competence focus on capability that include knowledge, abilities, skills to perform tasks. Performance focus on result of tasks. Performance KPI include indicators as follows. If youfind search for all information about KPI, you can click link : sample KPI at the end of this post. Performance KPI 1. % of appraisals completed on time 2. % of employees above competence 3. % of employees below competence 4. % of low performing employees 5. % of high performing employees 6. % of employee with their performance decreased compared to last month 7. % of employee with their performance increased compared to last month loyalty KPIs include key performance indicators as follows: 1. Employee turnover KPI Employee turnover = total staff has recruited / total staff as planned. The rate of this measure can rate the companys rate, one division or the rate at each position. 2. Average tenure per employee KPI The rate of life cycles of employees = total time served in enterprises of all staff / total staff recruited. You can do this rate by company or department. 3. Average time employees are in same job/function KPI The rate of life cycles of employees = total time served in enterprises of each position / total staff recruited. Related documents Human resources KPI (all KPIs examples of HR such as recruitment, training, compensations, HR ). Human resources job description (all samples job description of HR such as recruitment, training, compensations, HR ). HR interview questions KPI examples (all KPI for marketing, sales, HR, manufacturing ). KPI ebooks (download free and ref all ebooks related to KPI application). Working time KPI include KPI as follows: 1. % of total hours lost to absenteeism. 2. Average overtime hours per person. Low number is indicator or proper scheduling and reduce opportunity of human fatigue related events. 3. % of man days lost due to strike. 4. Total time lost by work late. You can use this rate by company or department. 5. Lost time due to non-fatal accidents or accidents per year. You can use this rate by company or department. HR efficiency KPIs include key performance indicators as follows: 1. Sales turnover per employee. This rate should compare to competitor in same business sector. 2. Profits per employee. This rate also should compare to competitor in same business sector.

3. Administration cost per employee. 4. Labor cost as % of sales. This rate also should compare to competitor in same business sector. 5. Revenue generated per Full Time Equivalents (FTEs) Compensation KPIs include key performance indicators as follows: 1. Salary rate / sales turnover. 2. Cost rate of workers compensation. 3. Cost rate of social insurance. 4. Cost rate of medical insurance. 5. Cost rate of benefits. 6. Average income per employee by month When you consider how average income of the company, help you consider how average income of the company you have or have not matched theaverage income of the sector or to other competitors. 7. Average income per employee by hour. 8. Average income per employee by position. - When considering the level of income by the average position, help you consider how average income of the company you have or have not matched the market. - The average income does not reflect accurately the income of the titles in your company.

Employee relations KPIs include key performance indicators as follows: 1. Internal communications KPI Number of emails issued Number of bulletins issued Number of staff briefing sessions conducted 2. Number of unfair dismissal claims KPI 3. Work/life balance KPI Number of active flexible work agreements Number of active working from home agreements Number of active job sharing agreements 4. Number of formal union grievances KPI 5. % workforce on individual contracts KPI 6. Workforce teams KPI Number of active teams Number of team meetings 7. % of employees covered by collective bargaining agreements KPI Job leaving KPIs (key performance indicators) include KPI as follows: 1. Job leaving ratio per year. 2. Job leaving ratio per department. 3. Average age of employees that retire. 4. Percentage of early retirements. 5. Attitude of employee who leave job: Satisfaction ratio with wages/salary/benefits Satisfaction ratio with conditions/physical work environment Satisfaction ratio with job Satisfaction ratio with personal relations Satisfaction ratio with participation and recognition Satisfaction ratio with opportunities for development Number of employees who would seek re-employment with company Workforce information KPIs (key performance indicators) include KPI as follows: 1. Number of FTEs in HR 2. HR FTEs as % of total workforce (FTEs)

3. Percentage of outstanding employee probation reports. 4. Number of Full Time Employees 5. Number of Part Time Employees 6. Number of employees aged under 25 7. Number of employees aged 2535 8. Number of employees aged 3545 9. Number of employees aged 4555 10. Number of employees aged over 55 11. Average length of service (current employees) 12. Average length of service (terminating employees) 13. % ratio of salaried staff to waged staff 14. % ratio of surplus HR budget KPIs include key performance indicatorsas follows: 1. Average cost of recruitment per year. 2. Average cost of recruitment per staff. 3. Average cost of training per year. 4. % training cost / sales turnover. 5. Training cost per employee. 6. Salary budget ratio / sales turnover. 7. Health safety cost per year. 8. Human resources cost per sales turnover. 9. Compensation and benefit cost / sales turnover per year.