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2. Chapter-2 a. Objective of the study 3. Chapter-3 a. Research Methodology 4. Chapter -4 a. Products 5. Chapter 7 a. Data Analysis and Interpretation 6. Limitation 7. Recommendation & Suggestions 8. Conclusion 9. Bibliography
INTRODUCTION OF DTH
A Customer is the king, he gives an opportunity to formulate new products and services. A business exists because of the customer; in the absence of demand emanating from the consumers the collapse of a business is inevitable. Mahatma Gandhi said a customer is the most important visitor in our premises. He is not dependent on us, we are on him. He is not an interruption to our work, he is the purpose of it. In present busy world any human feels to spare little time for relaxation and entertainment, for which they prefer the most is the Television. Now, the television has gone to its next level of providing entertainment. Satellite television is becoming a buzzword in the satellite broadcast industry due to the fact that it offers immense opportunities to both broadcasters and viewers. Satellite television is television delivered by the means of communication satellite and received by an outdoor antenna, usually a parabolic mirror generally referred to as a Satellite dish and as far as household usage is concerned, a satellite receiver either in the form of an external set-top box or a satellite tuner module built into a Television sets. In many areas of the world Satellite television provides a wide range of channels and services, often to areas that are not serviced by terrestrial or cable providers. Satellite Television offers many solutions to broadcast and cable Tv problems. Satellite Television, an encrypted transmission that travels to the consumer directly through a satellite, provides a strong digital signal to subscribers television sets and is almost completely wireless. Instead of scanning various satellites for different channels, modern satellite Television providers license the use of popular cable or broad cast channels. Much like a cable system, the tuner descrambles the selected programs sent out on a specific frequency. This allows the satellite television providers and the subscribers the option of pay-per-view movie rentals or the blocking of adult-oriented or premium movie channels. With satellite television a user can scan nearly 700 channels!
SATELLITE TELEVISION SERVICES IN INDIA The rapid growth of Satellite television in India has propelled an exodus from cabled homes, the need to measure viewership in this space is more than ever. The history of DTH services in India started way back in 1996. But, the proposal couldnt get through policy hurdles due to concern over national security and threats to cultural invasion. However in July 2006, it was finally approved by Indian Government. Currently DTH customers base stands up to 14 million whereas still total cable TV households subscriber number is 75 million. When satellite television first hit the market, home dishes were expensive metal units that took a huge of yard space. In these early years, only the most die-hard TV fans would go through all the hassle and expense of putting in their own dish. Satellite TV was a lot harder to get than cable TV. India currently has six major satellite television service providers and a total over 20 million subscriber households in 2010. Dish TV, Tata Sky, Sun Direct DTH, Reliance BIG TV, Airtel Digital TV and the public sector DD Direct Plus. As of 2010, India has the most competitive Direct-broadcast satellite market with 7 operators. The available opportunity today is huge considering the fact that India has an existing population of 225 million TV households out of which 130 million are Cable serviced households and 20 Million are Satellite television serviced households. Subscribers in the country currently have to pay for installation each time
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INDUSTRY PROFILE
Indian DTH space is a rapidly rising industry. Since the time, it first arrived in India, more and more new players are joining the bandwagon. Because of arrival of new entrants, this industry has become very competitive which ultimately results in customers having more benefits and options of latest technology. DTH stands for Direct-To-Home television. DTH helps in keeping broadcasters in direct touch with consumers thus, eliminating the need of local cable operators. DTH technology works through direct reception of satellite programmers with a personal dish. The latest technology of DTH network includes satellites, multiplexers, broadcasting center, modulators, encoders and DTH receivers. Technologically speaking, the process starts with DTH service provider leasing Ku-band transponders from the satellite. Thereafter, encoder gets into the process of converting video, audio, and data signals into the digital format. Once encoding is done, multiplexer mixes these signals. Users have to install a small dish antenna and set-top boxes which decode those mixed signals and lastly users get to view numerous TV channels. Primarily, DTH is an encrypted transmission received directly from the satellite by the consumer at his place with the help of dish antenna. The history of DTH services in India dates back to 1996. But, the proposal couldnt get through policy hurdles because of concern over national security. It was finally allowed in July 2006. As of now, number of total customers stand at 14 million whereas total cable TV households number is 75 million. That reflects the huge potential of this industry in the long run.
SCOPE OF THE STUDY: The study deals with consumers satisfaction towards satellite television in Sagar city. Marketing Strategy has become a crucial point of differentiation in the entertainment field, especially in countries like India, where competition is very fierce. Customer expectations always move upward and it is only the satisfied customers who are more likely to remain loyal in the long run.
SAMPLE DESIGN: The preference of all people in Sagar city cannot be arrest by an exhaustive study within the available time and cost. A sample size of 100 is selected for the study.
SAMPLING TECHNIQUE: Convenience sampling method is adopted. Under this method the samples are selected according to the convenience of the researchers.
TOOLS OF DATA COLLECTION: The data used are both primary and secondary data. Primary data are collected from customers/users of Satellite television through questionnaire method and secondary data is collected from websites, books and journals.
TOOLS OF ANALYSIS: The following statistical tools and analysis have been employed at appropriate place in order to arrive at meaningful conclusion and to make generalization on the basis of the result of this sample study:- Diagrammatic representation, Percentage analysis, Ranking , Liker Scaling and Chi-square test were used to find out the satisfaction level. Primary research Secondary research
In social sciences and later in other disciplines, the following two research methods can be applied, depending on the properties of the subject matter and on the objective of the research: Qualitative research Quantitative research Research is often conducted using the hourglass model Structure of Research. The hourglass model starts with a broad spectrum for research, focusing in on the required information through the methodology of the project (like the neck of the hourglass), then expands the research in the form of discussion and results.
Dishtv is a division of Zee Network Enterprise (Essel Group Venture). Headquarters is at Noida, India.Dish Tv's managing director and Head Of Business is Jawahar Goel who is also the promoter of Essel Group and is also the President of Indian Broadcasting Foundation. EGV has national and global presence with business interests in media programming, broadcasting & distribution, specialty packaging and entertainment. Zee Network incorporated Dishtv to modernize TV viewing. Dishtv is Indias first direct to home (DTH) entertainment service, using MPEG-2 digital compression technology, transmitting using NSS Satellite at 95.0.. By digitalizing Indian entertainment, this enterprise brought best television viewing technology to the living room. It not only transmits high quality programmes through satellite; but also gives a complete control of selecting channels and paying for them. It promises to change the experience of TV viewing with its uninterrupted transmission service. To experience the new life breathing in television technology, Dishtv extends high quality broadcast and thorough entertainment. Dish TV also provides mobile satellite TV on vehicles, trains, aircrafts. Dish TV was only satellite television operator in India to carry the two Turner channels, Turner Classic Movies and Boomerang. Both the channels were removed from the platform due to unknown reasons in March 2009. In October 2010, Dish TV added the long awaited Neo Sports and Neo Cricket on its platform. Features The exceptional digital and direct-to-home transmission ensures to watch all favorite programmes in true DVD quality.
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TATA SKY
Tata Sky is a satellite television provider in India, using MPEG-2 digital compression technology, transmitting using INSAT 4A at 83.0E. It is a joint venture between the Tata Group, that owns 80% and STAR Group that owns a 20% stake. Tata Sky was incorporated in 2004 but was launched only in 2006. Headquarters is at Mumbai, India. It currently offers close to 196 channels (as of December 2010) and some interactive ones; this count includes some numbers off HD channels offered by Tata Sky (as Tata Sky-HD) and interactive services also. The company uses the Sky brand owned by British Sky Broadcasting. In October 2008, Tata Sky announced launching of DVR service Tata Sky+ which allowed 90 hours of recording in a MPEG-4 compatible Set Top Box. The remote is provided with playback control keys and is being sold with special offers for existing subscribers. In 2008, Singapore-based Temasek Holdings picked up 10% stake in Tata Sky from the Tata Group. This has diluted Tata's stake in the venture to 75%. STARs parent company, News Corporation, owns an International group of DTH businesses that include Sky Italia in Italy and Foxtel in Australia. Tata Sky+ Tata Sky+ is a premium set-top box-cum-Personal Video Recorder or even known as DVR Digital Video Recorder that allows recording up to 130 hours of live TV, recording one programme while watching another, pause, fast-forward and rewind a live telecast and review a TV programme.
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SUN DIRECT
Sun Network is an Indian media company based in Chennai, Tamil Nadu, India. It has been named as Asia Pacific & South Asia's most profitable media corporations and the largest TV network. Established in may 14 1992, it created and owns a variety of television channels and radio stations in Tamil, Telugu, Malayalam language, Kannada and Bengali languages covering the Indian states of Tamil Nadu, Andhra Pradesh, Kerala and Karnataka. Its flagship channel is Sun TV which was the first fully privately owned Tamil channel in India when it
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Reliance BIG TV limited is a part of Reliance Communications Ltd., a subsidiary of Reliance Anil Dhirubhai Ambani Group founded by the Late Dhirubhai Ambani, the Indian business tycoon and owned by his son Anil Ambani. BIG TV started operations from 19 August 2008 with the slogan "TV ho Toh BIG Ho" ("If you have a TV, make it BIG"), with the sole aim of providing the consumer with quality and enriched home entertainment service at value-driven pricing. When Reliance BIG TV was launched, the overall DTH penetration was just about 4 million households. It is the 5th Satellite television service launched in India. Reliance BIG TV's launch in August was probably the biggest roll-out in home entertainment ever. They deployed the most advanced MPEG4 technology that enabled them to deliver best quality digital audio-video to the consumer. The MPEG4 technology also gave them advantage of broadcasting at least 50% more channels compared to the competitors. Features: It is the first Pan-India DTH provider that uses MPEG-4 for broadcasting. There are also plans to introduce services like i-Stock, i-News and other such interactive services in the future. It currently offers close to 240 channels and many interactive ones, 32 cinema halls (i.e. Pay Per View Cinema Channels) as well as many Radio channels. The company plans to increase the number of channels in the near future to 400 and begin High Definition (HD) broadcast. Reliance BIG TV's retailer network is spread across 100,000 outlets in 6,500 towns in India. Reliance BIG TV introduced the unique concept of Subscriber-Video-On-Demand (SVOD) under which the subscriber paid a monthly subscription to get a 24 x 7 access to
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AIRTEL DIGITAL TV
Airtel Digital TV is the brand name for Bharti Airtel's satellite television service in India. Bharti Airtel Limited is the flagship company of Bharti Enterprises and is Indias largest integrated and the first private telecom services provider with a footprint in all the 23 telecom circles. Bharti Airtel limited is leading global telecommunications company with operations in19 countries across Asia and Africa. The company offers mobile voice and data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national and international long distance services to carriers. As Indias leading telecommunication company, the Airtel brand has played the role of a major catalyst in Indias reforms, contributing to its economic resurgence. Airtel since its inception has been at the forefront of technology and has steered the course of the telecom sector in the country with its world class products and services. It currently has over 4.2 million subscribers. Airtel digital TV service was launched on 8 October 2008, witnessed the magic of television with best and widest variety of channels and programmes ranging from Sports, Music and General entertainment to best on-demand content on Airtel Live and also can choose the best movies of the world, listen to radio, play games, along with a host of other Interactive features. Airtel digital TV on October 2010 launched a new way for people to enjoy live TV on the move, in form of in-bus entertainment. A multi TV screen Mobile Vehicle DTH solution with installation of its connections in RSTC Super Luxury Volvo buses plying on Delhi-Jaipur Highway.
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DD Direct+ is a free Direct to Home (DTH) service that provides satellite television and audio programming to households and businesses in the Indian subcontinent. Owned by parent company Doordarshan, DD Direct Plus was launched on December 16, 2004. The total capacity for DD Direct+ is 66 television (still 2 channels are empty) and 21 radio channels. Doordarshan, the national broadcaster in India, at present has a network of more than 1400 transmitters spread throughout the country and its signals are available to about 90% (DD1) and 43% (DD-News) population of country. The prime duty of any national public service broadcaster is to make the programmes of national importance available to all its people and nationals. It was estimated that the coverage of remaining 10 % population with terrestrial (single channel) broadcast would cost enormously. Besides that, setting up of terrestrial transmitters in the uncovered areas would have taken a number of years (10 to 15 years). Also, operation of terrestrial transmission would have required a huge manpower (a few thousand persons). With the fast developments taking place in Satellite Broadcasting, it is but natural that Doordarshan has also come up with an alternative to get the required reach with an alternate technology option Ku-band broadcasting which is envisaged for the coverage of remaining population. This is a much cheaper and economical option as compared to the coverage through Terrestrial transmitters. Ku-band transmission will provide coverage in all uncovered areas including remote, border, tribal, hilly and inaccessible areas in one go within a short time. With this coverage, the national broadcaster proposes to meet its obligation of covering the whole nation and its people not only with national channels, but also make available popular Doordarshan and some other free-to-air channels on its platform. In order to meet its obligations, it has also been decided that 10,000 receive systems (Dish and Set Top Box) would be provided free of cost at public institutions like Anganwadis, Schools, Public Health Centres, Panchayats, Youth Clubs,
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DTH awareness
0% 0% 27%
Interpretation: Many people still do not aware of DTH services. They do not know what DTH stands for or what the service is exactly providing to the customers. We found that many people recognized DTH only when it was mentioned as Tata Sky/Dish TV/Big TV. As shown above only 26.8% respondents are aware of the DTH service or what DTH stands for.
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39%
61%
Interpretation: The DTH penetration is 39.4% while Cable connection still captured as large as 60.6% of the market*. With this growing rate DTH can capture 50% of the market by 2012. *Based on 500 random samples.
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Options Airtel Digital TV Dish TV Reliance Big TV Sun DTH Tata Sky Videocon D2H DD Direct
Interpretation: Tata Sky is leading the market with 36%, followed by Reliance Big TV 18.8%, Sun DTH 18.3%, and Airtel Digital TV with 16.2%.
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Option Good picture & sound quality Good cable service Flexible package offer Compatibility with TV sets
6% 27% 42% Good picture & sound quality Door cable service Flexible package offer 25% Compability with TV sets
Interpretation: Majority of people (42.1%) choose DTH services for the better picture and sound quality provided as compared to normal cable connection. Flexible channel packages of DTH service (26.4%) and poor cable service (25.4%) are also a major reason for opting DTH.
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Option Newspapers& magazines Advertisements on TV, Radio etc. Friends & family Internet
Total response
Source of awareness
3% 20% 24% News papers & magazines Advertisements on TV, Radio etc. Friends & family 53% Internet
Interpretation: The advertisements on TV, radio is the major source for promoting and creating awareness for DTH with 52.8% response, followed by advertisements on published media with 24.4% and friends & family reference with 19.8%.
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Penetration From our survey, we found 40% penetration of DTH through random sample size. It has been 6 years since DTH launched; we can find that growth of 6.6% in entertainment market. Popularity User of DTH was belonging to lower and middle class people while upper class people find DTH service an expensive service. Picture quality and channel variety with different packages attract to choose DTH service over cable service. But some people perceive DTH service is expensive because of its installation charges and no flexibility with service. Also family having children DTH service are more popular and demanded over single and retire people.
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A Project Report on MARKET RESEARCH FOR VIDEOCON d2h+ byDheeraj Kumar Maurya [PUNE INSTITUE OF BUSINESS MANAGENT] http://www.dishtv.in/ http://www.bigtv.co.in/home.html http://www.airtel.in/digitaltv http://www.tatasky.com/channel-packages.html http://www.tataskyplus.com/ http://www.sundirect.in/ http://www.d2h.com/WSC/ppv.aspx?gclid=CISyuaLthKMCFcVR6wodmjICdg http://b4tea.com/information/videocond2hcom-videocon-dth-dish-tv-service-packageschannel-list
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Q.3. WHICH PLAYER OF DTH SERVICE YOU LIKE MOST? A. AIRTEL B. DISH C. RELIANCE D. TATA SKY
Q.4. REASON BEHIND CHOOSING THE DTH? A.GOOD PRICE & SOUND QUALITY C. FLEXIBLE PACKAGE OFFER B. GOOD CABLE SERVICE
D. COMPATIBILITY WITH TV
Q.5. FROM WHICH SOURCE YOU COME TO KNOW ABOUT THE PRODUCT? A. NEWSPAPER AND MAGAZINE B. ADVERTISEMENTS ON TV, RADIO ETC C. FRIENDS AND FAMILY
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